Showing questions tagged: Show all questions

Thunderbird on Ubuntu unable to retrieve mail after sleep mode

Hello. I am running an x86 Ubuntu machine. I have noticed that Thunderbird gets stuck at the login attempt when checking email after the machine is brought up from sleep.… (read more)

Hello.

I am running an x86 Ubuntu machine. I have noticed that Thunderbird gets stuck at the login attempt when checking email after the machine is brought up from sleep.

Killing Thunderbird, waiting some time as well as entering debug mode and disabling all add-ons cures the issue untill the next sleep.

What do you need to fix this behaviour?

Regards, Igor

Asked by Igor_P 3 days ago

"The message could not be filtered to folder" with Thunderbird 102.0

I started having problems immediately after upgrading to Thunderbird 102.0 (32-bit) on Windows 7. I suspect some of the settings from the previous installation were not … (read more)

I started having problems immediately after upgrading to Thunderbird 102.0 (32-bit) on Windows 7. I suspect some of the settings from the previous installation were not transferred correctly to the new version.

First, I couldn't even get into my email server, getting the error "Server does not support the selected authentication method." After changing some of the server settings, I was able to get into my email.

Then, a couple of my message filters started throwing an error "The message could not be filtered to folder ... because adding a message to it failed. Verify that the folder is displaying properly or try to repair it from the folder properties." I repaired the folder, and then the filter seemed to work.

Now, every message going through any filter appears to be failing with this message. Literally hundreds of messages are not getting filtered and are throwing this message (I get 200 to 400 messages daily).

Is there any way to back out of Thunderbird 102.0 and repair my entire saved messages file? HELP!!!

Asked by Gary Plazyk 3 days ago

Downloading the same emails again. Problem in version 102.0

When the e-mails are downloaded, a filter is applied and the e-mail is placed in a folder. After exiting and restarting Thunderbird, the last emails are downloaded again … (read more)

When the e-mails are downloaded, a filter is applied and the e-mail is placed in a folder. After exiting and restarting Thunderbird, the last emails are downloaded again and the filter is no longer used. So I have two identical emails. One in the folder and second in the Inbox. I have it set so that emails are not deleted on the server. This described problem only happens 1 time. If I delete the second identical downloaded e-mail, the next identical one will no longer be downloaded. Previous versions did not do this. I didn't change any settings.

Asked by JPT_CZ 3 days ago

Last reply by JPT_CZ 2 days ago

Mail merge on TB 91.9.1 places email in local folders outbox, then tries to send from wrong account (also using Owl for Exchange)

I use TB 91.9.1 with two accounts, one regular IMAP and the other Exchange via Owl (paid). Mail merge has been my favourite plugin for years, use it a lot. Recently with … (read more)

I use TB 91.9.1 with two accounts, one regular IMAP and the other Exchange via Owl (paid).

Mail merge has been my favourite plugin for years, use it a lot.

Recently with the new TB and account using Owl, if I do mail merge from the Owl account it does two problematic things that completely stop Mail Merge from working:

1. When I click send it hangs on "Copying messages to Templates folder" forever, if I then click cancel it goes to the MM settings window (the one with attachments/deliver mode/csv file settings/etc). This isn't a huge problem, but why is it hanging there trying to save to templates?

2. Then, when my settings are right and I hit send (for send later), it does the usual 1-by-1 generation of emails and then puts them in 'Local folders' outbox (not the Owl account outbox)... if I then select them to send, it fails because it tries to then send them from the other regular IMAP account for some reason (which doesn't let it, because obviously it is originating from a different reply-to address, the one I use for the Owl account).

As a result, mail merge no longer works for me (tragedy!!!)... it will work if I use 'create draft' but typically I just want them to go to my outbox for a quick check and then send them all at once.

Any fixes for this?!

Asked by sidolis 2 days ago

"Get Messages" button does fetch e-mails after waking up from Windows10 sleep

(Very similar to bug posted on 6/3/22) When I try to use the toolbar button "Get Messages" after waking up PC from Sleep mode nothing happens. But: 1) if I go to Menus: … (read more)

(Very similar to bug posted on 6/3/22) When I try to use the toolbar button "Get Messages" after waking up PC from Sleep mode nothing happens. But:

1) if I go to Menus: "File" -> "Get messages for all accounts (CTRL+F5)" it works downloading every pending incoming message. (as described in post of 6/3/22)

2) In my case, if I exit out of Thunderbird and relaunch it, then any pending email is automatically fetched and the Get Messages button resumes its normal behavior.

This occurs on my Windows10-64 pc:

 Edition	       Windows 10 Pro
 Version	        21H2
 Installed on	‎5/‎30/‎2021
 OS build	19044.1806
 Experience	Windows Feature Experience Pack 120.2212.4180.0

and Thunderbird 102.0 (64-bit). I have been using Thunderbird for about 2 decades now and I don't recall having seen this problem until the past couple of weeks.

Asked by stowe1 2 days ago

Stuck on "Sending message...progress 100%"

Hi there, My email was working just fine this morning. I'm still receiving emails just fine, but I can't send any. I don't get an error message, it just hangs. There's a … (read more)

Hi there,

My email was working just fine this morning. I'm still receiving emails just fine, but I can't send any. I don't get an error message, it just hangs. There's a box that says "Sending message..." and the progress bar is at 100%, but it never goes away and the message never sends.

I've restarted Thunderbird multiple times, and I've also restarted my computer multiple times. I turned off my firewall (Norton) and that didn't help either. I reset my SMTP outgoing server password and that didn't work either.

I'm hoping someone can help me. Below are some of my particulars. Please let me know if you need anything else.

Thunderbird version = 91.11.0 (32-bit) OS = Windows 10 Home Build 19043.1766

Thank you!

Gina Marie :)

Asked by ginamarie1 1 day ago

Firefox opens PDF, then unfocuses, when opened from the download popup menu/icon.

Hi, this is a minor problem and more a quality-of-life thing, as there is no hard crash or bug per se. Context: I need to print a LOT of things every month for the job, s… (read more)

Hi, this is a minor problem and more a quality-of-life thing, as there is no hard crash or bug per se. Context: I need to print a LOT of things every month for the job, so I download a LOT of PDFs.

Problem: When downloading a PDF, if I open it via the dropdown menu in the menubar, it opens, but immediately unfocuses Firefox. That's it. Why the unfocusing? Lol.

Limits: If I mark PDFs to open automatically (in the options) instead of downloading, then it opens fine and no loss of focus. Same thing if I open from a folder, it's set to open in Firefox and it does so, with no loss of focus. As far as I can tell, the issue appears only when opening from the download button/icon/dropdown menu from the menubar.

Suggestion 1) Adding a "Download AND Open in Firefox" option in the settings would be my ultimate greatest option but.... maybe not the best for cluttering millions of people's browser options. It's just what "I" want to do ;)

Suggestion 2) Trace where it loses focus and re-focus / prevent loss of focus when opening from the menu.

Asked by olivier.myre 1 day ago

send message with O365+OAuth2 hangs indefinitely on Thunderbird 91.11.0 (windows x64)

I have been successfully using Thunderbird with O365 and OAuth2 since my organization reconfigured for 2FA back in April 2022. Each time I need to reset/change my enterpr… (read more)

I have been successfully using Thunderbird with O365 and OAuth2 since my organization reconfigured for 2FA back in April 2022. Each time I need to reset/change my enterprise e-mail password I must reset my OAuth login, which I did successfully once before by simply deleting saved logins and then re-completing the 2FA process.

After doing that again last week I can no longer send e-mail from TB 91.11.0 -- it successfully connects to smtp.office365.com and then hangs indefinitely on "Sending message...". IMAP is functioning normally (receiving e-mails, moving messages between server folders, etc.). I first confirmed that my (well-documented) my working SMTP settings were not changed.

What I have done to research the issue:

  1. confirmed that security.enterprise_roots.enabled = true (and all org-specific certs are shown) and I have turned up these Iog levels to 'All': mailnews.oauth.loglevel, mailnews.send.loglevel, mailnews.smtp.loglevel
  2. in preferences, confirmed that cookies are accepted from: https://login.microsoftonline.com, https://outlook.office365.com

The error console shows that my TB receives a successful response from the authorization server with a access token (and is refreshing on intervals afterward). When I send a message, the console reports successfully connecting to smtp.office365.com and then simply waits forever without any apparent timeout. When I cancel sending the message, the console reports the socket to the SMTP server is closed. No further detailed information is emitted into the console. I need help with diagnosing the problem further to understand why no progress is made.

I have also tried the following to fix and also re-confirm this issue:

  1. created a full backup of my profile folder
  2. deleted any passwords and/or OAuth2 authentication tokens Thunderbird has remembered for the troubled account
  3. deleted any O365 related cookies
  4. deleted the subject account
  5. restarted Thunderbird
  6. re-created the subject account using manual account setup, and specifically for SMTP: smtp.office365.com:587 with STARTTLS and OAuth2, user name in format 'first.last@domain.gov'.

It was working before. After resetting my password and completing the 2FA process, sending e-mail simply stopped working and I am not sure how to proceed.

Any suggestions for other settings to check as well as how to get TB to emit more detail in the console would be greatly appreciated.

Thanks, Jason

Asked by jason.guild 1 day ago

Firefox crashing after RDP

Hi, When I connect to my desktop via RDP, Firefox is crashing on my desktop. It has began after updating to last versions. Current versions are Firefox 102.0, Windows 10.… (read more)

Hi,

When I connect to my desktop via RDP, Firefox is crashing on my desktop. It has began after updating to last versions. Current versions are Firefox 102.0, Windows 10.

Thanks.

Asked by sfk 16 hours ago

I can only open a couple of web pages

I recently started having this problem. I open a couple of web pages and then can't open more without restarting and logging in again. I have cleared caches (no help) a… (read more)

I recently started having this problem. I open a couple of web pages and then can't open more without restarting and logging in again. I have cleared caches (no help) and reset (ditto). I have used Firefox for a long time and never had any problem.

Asked by gomurchu 12 hours ago

Unable to visit Reddit webpage or URLS on Firefox, but can open in other browsers. VPN does not fix.

Specifically within the Firefox browser, I cannot access Reddit.com or other affiliate links. I am just getting a completely white screen, doesn't even say "Blocked". How… (read more)

Specifically within the Firefox browser, I cannot access Reddit.com or other affiliate links. I am just getting a completely white screen, doesn't even say "Blocked". However I can visit Reddit in other browsers, with or without a VPN, while a VPN doesn't even change the outcome within the Firefox browser.

Any help would be much appreciated, thank you.

Asked by Kaeai 12 hours ago

Thunderbird 102 sending an email saying saying test

It has been nearly a week since downloading Thunderbird 102. Had to call Ionos server support representatives to try and fix problems and my many emails to Support at Th… (read more)

It has been nearly a week since downloading Thunderbird 102. Had to call Ionos server support representatives to try and fix problems and my many emails to Support at Thunderbird and there is still a problem. One would think putting a burden on providers is not a good idea. There should be a way when Thunderbird issues 103 it is tested first on a community of people each having different server providers and their laptops to work things out. New problem is trying to send an email. Yes, trying to send an email to my email address to myself showing current time so I know if sending is working and how long. Emails do not send. However if I go to my Android sending an email to my email address with message saying 6:30 it takes less than a second for email to arrive on this Windows 10. and encrypt is off. Why is this happening?

Asked by j 12 hours ago

Thunderbird Local folders

I have recently installed Thunderbird but it takes a long time to load and when it does it loads lots of empty folders in my Folder 'Deleted Items' and also in other spur… (read more)

I have recently installed Thunderbird but it takes a long time to load and when it does it loads lots of empty folders in my Folder 'Deleted Items' and also in other spurious folders. When I delete them they jus return when I next load Thunderbird despite me ensuruin the my setting say empty dleted files on exit. What is wrong?

Asked by paulpam.venn1 12 hours ago

redownloading emails

I am running thunderbird with IMAP and each time I open thunderbird it begins to download all 130K messages. Upgraded to 64 bit doesn't seem to help. Searched my harddr… (read more)

I am running thunderbird with IMAP and each time I open thunderbird it begins to download all 130K messages. Upgraded to 64 bit doesn't seem to help. Searched my harddrive for .msf files mentioned in other fixes and while I am sure they are there they must be hidden from me. Its just me, one computer - no company or other server setup. Would happily pay for help if there were a number to call to solve this problem

Asked by bowers1 10 hours ago

Thunderbird 102 do not show all messages

Hi, after installation thunderbird 102 I have such problems over messages count in inbox and send folders on imap server and thunderbird are the same, but in thunderbird … (read more)

Hi, after installation thunderbird 102 I have such problems over messages count in inbox and send folders on imap server and thunderbird are the same, but in thunderbird I don't see many messages from today, yesterday they are on imap server but not on thunderbird. How can I troubleshoot this, maybe this is related to thread view?

Asked by Tutek 8 hours ago

Sent emails are not delivered

New emails and replies are not being delivered (there is a copy of the email in the Sent folder, but the messages are not being delivered. I recently bought a new laptop … (read more)

New emails and replies are not being delivered (there is a copy of the email in the Sent folder, but the messages are not being delivered.

I recently bought a new laptop on which I installed Thunderbird to use as my email program for work (self-employed). I was able to transfer all my folders and messages from my Thunderbird account on my old laptop to my new one. I did not change any of the Outgoing Server (SMTP) settings. Here's a screen shot of my Outgoing Server settings.

Asked by KK 8 hours ago

Last reply by KK 6 hours ago

New Warning Message in Version 102 sending to multiple recipients

Nothing major to report, but when I now send a message to 2 or more people, I get the following warning message "The message contains multiple recipients" it then tells… (read more)

Nothing major to report, but when I now send a message to 2 or more people, I get the following warning message

"The message contains multiple recipients" it then tells me to use mail merge etc.

In all previous versions I never received this error message and I have looked for a way to turn it off because quite often I am emailing or replying to several people, and it is just one extra mouseclick I don't need.

It still if you press okay and don't follow the instructions but it is just a warning message that's not needed in my opinion and should be able to be turned off.

Asked by mcoates 3 hours ago

Delays launching + lags since last Thunderbird update

I believe there was an automatic update to Thunderbird a few days ago, and it looked like an error message popped up, but the message disappeared before I could read it. … (read more)

I believe there was an automatic update to Thunderbird a few days ago, and it looked like an error message popped up, but the message disappeared before I could read it. Ever since then, it's been taking forever to launch. Then when it finally does launch, I initially have a lot of lagging, delays, not responding messages, and even message windows closing while I'm in the middle of typing. It seems to "warm up" after a while and work as before.

Any ideas what might be causing this and how to fix it? I'm on Windows 11.

Thank you!

Asked by FBrill 3 hours ago

Dual Monitors: Losing the Menu Bar on the second screen while in fullscreen on the first monitor.

Hi All, I just started running a dual monitor set up on macOS 12.4. I have updated Firefox to version 102.0.1. I'm running into an issue where if I want to have a video … (read more)

Hi All,

I just started running a dual monitor set up on macOS 12.4. I have updated Firefox to version 102.0.1.

I'm running into an issue where if I want to have a video playing from a browser in full screen on one monitor, I lose the menu bar and access to the dock on the other monitor. I have set them up so that they behave as separate spaces but the issue persists. It should be noted that this only occurs when I'm trying to use the web browser on the second monitor. My impression of what's happening is the browser thinks that since it's in full screen on one monitor, it should be on the second screen as well. I want them both to act independently of one another and retain access to the menu bar and dock on the second screen.

I've trialed this with Brave Browser and Safari and neither of them have the same issue which leads me to believe with overwhelming probability that the issue I'm experiencing is isolated to Firefox.

I've included a screenshot from my second monitor. On my primary monitor I have a YouTube video in full screen. I think you can see from the screenshot that the Menu Bar has disappeared from the second display. I also have the Dock set to automatically hide and when the video is full screen on the primary monitor, the Dock will not un-hide itself on the second screen. Unfortunately clicking within the browser will not restore the Menu Bar and access to the Dock. Is this atypical behavior?

I appreciate whatever help you're able to provide.

Asked by Ryan Quinn 2 hours ago