Since last Friday I have been experiencing an ongoing issue with the Firefox application. Simply put I opened the application and all I saw was a blank screen, I still ha… (read more)
Since last Friday I have been experiencing an ongoing issue with the Firefox application. Simply put I opened the application and all I saw was a blank screen, I still had the basic format/layout but nothing was coming up including error messages. The weird thing is is that I am experiencing the same issue on both my computer and laptop, both run windows 10 and are up to date on software. I verified that the antivirus/firewall isn't interfering with the application, other web browsers are functioning properly, I have uninstalled and reinstalled Firefox, cookies have been cleared, Firefox has been refreshed, computer restarted, new Firefox profile created, and verified by Webroot and Windows Defender that no malware is present.
I tried troubleshooting more today and I was able to at least get a webpage to load, but if I tried visiting another webpage in that same tab, Firefox would hang up. What allowed me to get a webpage to load (at least the first one) was by disabling the webroot extension. I've attempted to run Firefox with all extensions disabled but I am still having the same issue.
Other features that wont work are tools under the more tools tab, I was able to get the browser console open and took a screenshot of that, hopefully that may shed some light on the issue, any help would be great appreciated, thanks!