Showing questions tagged:

Intermittent send failure - login to smtp failed

Sending emails from one of my accounts fails intermittently. All my other accounts on the same version of TB are OK. Receiving on all accounts is always OK, even when the… (read more)

Sending emails from one of my accounts fails intermittently.

All my other accounts on the same version of TB are OK.

Receiving on all accounts is always OK, even when the intermittent send error is in play.

Typically the account will send OK upon startup and for about 30 minutes afterwards. Then it begins to fail with dialog "Login to SMTP failed - enter password and retry". Entering password does not resolve.

Usually it will just begin sending again OK after about 2-3 hours, then fail again 30 minutes later.

Any ideas? I'd be most grateful!

Solved Archived 5 190

no suggested email addresses popping up when I start writing in the 'to' box

I am on Thunderbird 29.0 - got upgraded to a beta version unintentionally. Now, when I start typing in an address when writing an email no names pop up, even though the b… (read more)

I am on Thunderbird 29.0 - got upgraded to a beta version unintentionally.

Now, when I start typing in an address when writing an email no names pop up, even though the beginning letters clearly refer to an address or name in my address book. Every email address has to be typed in from scratch. only red letters appear. Problem.

Solved Archived 2 199

Many crashes: EXCEPTION_ACCESS_VIOLATION_READ @ imgRequest::GetProgressTracker @ js::jit::ICStub::trace @ js::ConstraintTypeSet::sweep

Hello. I'm getting constant crashes on a new installation of Thunderbird on a new PC. It seems to happen when downloading emails, of which we have tens of thousands, and … (read more)

Hello. I'm getting constant crashes on a new installation of Thunderbird on a new PC. It seems to happen when downloading emails, of which we have tens of thousands, and it seems to crash every few seconds or minutes. I tried reinstalling, and running in safe mode and disabling addons. I tried deleting the account and recreating it. I tried deleting the profile folder and recreating it. We have 4 email accounts on that machine (we have a dozen in total) but as TB seemed to be struggling I deleted all of them and recreated only 1, which made no difference. Apart from that the PC seems to be normal and does not report any errors. We have a dozen other PCs all running Thunderbird with the same accounts and with the same settings, none of which show any problems. The crash reports (I have loads of them) all seem to show EXCEPTION_ACCESS_VIOLATION_READ This is the ID of the most recent one: 4e9ad970-189e-41e9-9399-8db820180222

Thanks in advance for any help.

Solved Archived 24 200

Thunderbird not sending emails

I am using IMAP. AT&T (Yahoo) is my ISP. I just recently changed my password, not sure if that is causing problems. I am using Windows 7. After composing an email, I … (read more)

I am using IMAP. AT&T (Yahoo) is my ISP. I just recently changed my password, not sure if that is causing problems. I am using Windows 7.

After composing an email, I try to send it. What I get is a popup saying Login to Server failed. See the uploaded image. The popup has three choices: Retry, Enter New Password, Cancel. When I click either Retry or Enter New Password, the popup just reappears, no matter how many times I click on Retry or Enter New Password. If I click on Cancel, the sendmail completes by making a copy of the email and putting it in my Sent folder.

Suggestions?

Solved Archived 5 200

Cannot finalize gmail account setup because pop-up window doesn't do anything, doesn't work

I'm trying to add a new gmail account to TB but the last step requires you to log into gmail using the built-in internet browser. Said browser doesn't work. Wherever I cl… (read more)

I'm trying to add a new gmail account to TB but the last step requires you to log into gmail using the built-in internet browser. Said browser doesn't work. Wherever I click it's non-responsive, and thus not allowing me to add my new account because I'm stuck in that final step.

Solved Archived 2 200

Thunderbird only shows inbox folder for imap accounts (google, aol). Sent, trash, etc. showed until recently.

Seems to have started about the time the little lock started to show up by the account name, but I'm not sure about this. I have no way of looking at my sent mail. If I t… (read more)

Seems to have started about the time the little lock started to show up by the account name, but I'm not sure about this. I have no way of looking at my sent mail. If I try to add a folder it says it already exists.

Solved Archived 4 208

Thunderbird V60 window would not stay open, or could be unusable immediately after updating from V52.9 on Windows 10 (correction to previous question.)

Folks: I am running 64-bit Windows 10 Pro ,version 1511. I had been running Thunderbird 52.9.1 without any problems whatsoever. A few days ago, Thunderbird upgraded to … (read more)

Folks:

I am running 64-bit Windows 10 Pro ,version 1511. I had been running Thunderbird 52.9.1 without any problems whatsoever. A few days ago, Thunderbird upgraded to 60.3.1. Thunderbird became unstable and unusable immediately upon start. Taskbar and Process Explorer showed that the program was running, but the window would not stay open or even stay stable.

I was able to use System Restore to revert to the previous version of Thunderbird, and although the calendar functionality is gone, it seems to work fine.

Any help you can provide would be greatly appreciated.

Thanks!

Solved Archived 13 210

Thunderbird keeps changing the default browser

I primarily use Thunderbird as a RSS reader. I prefer to have it open pages in my default browser, though, so I have "rss.show.content-base" set to 3 and that part works … (read more)

I primarily use Thunderbird as a RSS reader. I prefer to have it open pages in my default browser, though, so I have "rss.show.content-base" set to 3 and that part works fine. The problem is, whenever I open a link, it will open it in my browser but then change my default browser to Thunderbird.

So the next time I open a link, Waterfox will ask if I want to make it the default browser.

I've tried making a fresh Thunderbird profile, disabling "Always check to see if Thunderbird is the default mail client on startup", and have tried just point it at Waterfox in the Config Editor. I searched around but I couldn't find similar issues. I didn't see anything that helpful in the log, though I'm not all that familiar with work with Gecko like this.

Solved Archived 5 210

Thunderbird Responding When Autosaving Draft

Thunderbird frequently goes 'not responding' when autosaving as a draft. I'll be merrily typing away, then as it autosaves to draft, then words stop being processed, then… (read more)

Thunderbird frequently goes 'not responding' when autosaving as a draft. I'll be merrily typing away, then as it autosaves to draft, then words stop being processed, then Thunderbird goes to 'not responding' for a short while. It then responds, and part of what I was typing when it seized up appears, but not all of it (I assume, but can't say for certain, that the text that I type before it goes 'not responding' appears, but none after that).

I've looked online, but I can't find this problem elsewhere.

I've got a high spec laptop, so that's not the issue. (i7 Processor, 8GB RAM, 1TB HDD, 2GB dedicated graphics RAM, etc - Windows 8.1.)

Any advice would be most appreciated! :)

Thanks! Sam

Solved Archived 10 210

Glitch in copying emails from Local Folders to IMAP folders

I am trying to copy all the emails from one Local Folder to an IMAP folder. In the Local Folder, there are 4430 emails. However, when I copy all them to the IMAP folder… (read more)

I am trying to copy all the emails from one Local Folder to an IMAP folder. In the Local Folder, there are 4430 emails. However, when I copy all them to the IMAP folder, I end up with 4424. I can't understand why. Anyone have an idea? Thanks for your help.

See attached screenshots. First one is of Local Folders, second one is of IMAP folder.

Solved Archived 5 210

Truncated printer list

Whenever I try to print something in Firefox my printer list only shows the last half of the network address, excluding the critical make and model number of the printers… (read more)

Whenever I try to print something in Firefox my printer list only shows the last half of the network address, excluding the critical make and model number of the printers. Because of this, it's very difficult to determine which printer is which from the list.

Solved Archived 2 220

After opening Thunderbird it is fast for about 30 seconds, then becomes slow typing a new email and slow scrolling (win10)

After opening Thunderbird it is fast for about 30 seconds and then becomes really slow. Typing a new email makes the typed letters appear a few seconds after typing them.… (read more)

After opening Thunderbird it is fast for about 30 seconds and then becomes really slow.

Typing a new email makes the typed letters appear a few seconds after typing them. Selecting a few emails in my inbox takes half a minute. Thunderbird is regularly 'non responding' for a few seconds.

Even moving through the menu bar is slow! It takes a few seconds for the mouse to catch up!

The rest of my laptop seems ok, it is just thunderbird which is slow.

I have tried to start Thunderbird in Safe-mode, no difference. I have tried to start the laptop in safe mode, no difference. I have tried to start the laptop and thunderbird in safe mode, no difference.

I always empty my junk and trash and have compacted folders.

All my 6 configured accounts are setup as IMAP.

I really don't want to make my inboxes smaller as I have a regular need for the old information.

Please help!

Kind regards,

Iwan

Solved Archived 3 220

Emails will not print out

I cannot get my emails to print out. This is a new problem as it has worked in the past. The printer is working OK both for photocopies and to print out documents on th… (read more)

I cannot get my emails to print out. This is a new problem as it has worked in the past. The printer is working OK both for photocopies and to print out documents on the computer. It accepts the instruction to print but the paper just feeds through the printer with nothing on it. Help!

Locked Archived 7 230

Cannot receive emails after changing POP server settings at ISP's request

My ISP, Cox, sent me a message that I have to change my POP server settings from: port 110, Connection security: None, and Authentication method: Password, transmitted i… (read more)

My ISP, Cox, sent me a message that I have to change my POP server settings from:

port 110, Connection security: None, and Authentication method: Password, transmitted insecurely

to:

port 995, Connection security: SSL/TLS, and Authentication method: normal password

When I do this Thunderbird will not retrieve any new messages. The same changes work ok on two android devices, so I can see from them that there are new emails for Thunderbird to get, it's just not getting them. I tried changing one of my accounts back to the port 110 settings and that account now works again.

I tried contacting Cox about it but they stated that they don't support Thunderbird and referred me here.

I'm on Thunderbird 52.5.2 32 bit.

Solved Locked Archived 13 238

All IMAP accounts show "Connected to" status but no new messages

I have a bunch of IMAP accounts, most gmail, but one at alumni.caltech.edu. At the end I copy-pasted the start of Troubleshooting Information. All have been working fine … (read more)

I have a bunch of IMAP accounts, most gmail, but one at alumni.caltech.edu. At the end I copy-pasted the start of Troubleshooting Information. All have been working fine with Thunderbird for years.

Today, for every account, if I click "Get Messages" I see "<account-name>: Connected to <hostname>..." at the lower-left in the status line, but it never completes or times out, and I don't get any new messages, even though I can login to webmail and see that there are new messages.

I've quit and restarted Thundbird, I've paused my Eset Smart Security firewall, and I've rebooted.

I tried turning on Thunderbird logging in an elevated cmd window with: C:\WINDOWS\system32>set NSPR_LOG_FILE=%HOMEDRIVE%%HOMEPATH%\Desktop\tbird_log.txt C:\WINDOWS\system32>set NSPR_LOG_MODULES=POP3:5,IMAP:5,SMTP:5 C:\WINDOWS\system32>start thunderbird

Thunderbird eventually went into offline mode and I exited, but I don't know how to read the log file properly.

This is on Windows 10 Home. I did get a significant Windows Update overnight: Version 1709 and an update to it, KB40058043. I noticed this morning that I had a Windows Mail app in my taskbar (which I removed). I'll also say that my wife's PC got the same Windows update, and her Thunderbird client is working fine.

I'm out of ideas how to fix or further analyze this - can someone look at the log file? Since it contains email addresses I don't want to try posting it.

Troubleshooting Information:

================
 Application Basics
   Name: Thunderbird
   Version: 52.5.0
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.5.0
   Profile Folder: Open Folder
             (Local drive)
   Application Build ID: 20171121193617
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
   Profiles: about:profiles
 Mail and News Accounts
   account1:
     INCOMING: account1, , (none) Local Folders, plain, passwordCleartext
   account3:
     INCOMING: account3, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
     OUTGOING: , smtp.googlemail.com:587, alwaysSTARTTLS, passwordCleartext, true
   account5:
     INCOMING: account5, , (imap) imap.googlemail.com:993, SSL, OAuth2
     OUTGOING: , mail.freestylefarm.org:587, alwaysSTARTTLS, passwordCleartext, true
   account6:
     INCOMING: account6, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
     OUTGOING: , smtp.googlemail.com:465, SSL, passwordCleartext, true
   account7:
     INCOMING: account7, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
     OUTGOING: , smtp.googlemail.com:465, SSL, passwordCleartext, true
   account8:
     INCOMING: account8, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
     OUTGOING: , smtp.googlemail.com:465, SSL, passwordCleartext, true
   account9:
     INCOMING: account9, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
     OUTGOING: , smtp.richpeterson.org:587, alwaysSTARTTLS, passwordCleartext, true
   account10:
     INCOMING: account10, , (imap) mail.onesourcehorse.com:143, alwaysSTARTTLS, passwordCleartext
     OUTGOING: , mail.onesourcehorse.com:587, alwaysSTARTTLS, passwordCleartext, true
     OUTGOING: , mail.onesourcehorse.com:587, alwaysSTARTTLS, passwordCleartext, false
   account11:
     INCOMING: account11, , (imap) mail.alumni.caltech.edu:993, SSL, passwordCleartext
     OUTGOING: , mail.alumni.caltech.edu:587, alwaysSTARTTLS, passwordCleartext, true
   account12:
     INCOMING: account12, , (imap) imap.googlemail.com:993, SSL, OAuth2
     OUTGOING: , mail.freestylefarm.org:465, SSL, passwordCleartext, true
   account13:
     INCOMING: account13, , (rss) Feeds, plain, passwordCleartext
   account15:
     INCOMING: account15, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
     OUTGOING: , mail.freestylefarm.org:587, alwaysSTARTTLS, passwordCleartext, true
   account16:
     INCOMING: account16, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
     OUTGOING: , smtp.googlemail.com:465, SSL, passwordCleartext, true
   account19:
     INCOMING: account19, , (imap) mail.freestylefarm.org:143, alwaysSTARTTLS, passwordCleartext
     OUTGOING: , mail.freestylefarm.org:465, SSL, passwordCleartext, true
   account20:
     INCOMING: account20, , (imap) mail.freestylefarm.org:143, alwaysSTARTTLS, passwordCleartext
     OUTGOING: , mail.freestylefarm.org:587, alwaysSTARTTLS, passwordCleartext, true
 Crash Reports
 Extensions
   CompactHeader, 2.1.3, true, {58D4392A-842E-11DE-B51A-C7B855D89593}
   gContactSync, 2.0.13, true, gContactSync@pirules.net
   ImportExportTools, 3.2.5, true, {3ed8cc52-86fc-4613-9026-c1ef969da4c3}
   Lightning, 5.4.5, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
   Mail Merge, 4.9.1, true, mailmerge@example.net
   Provider for Google Calendar, 3.3, true, {a62ef8ec-5fdc-40c2-873c-223b8a6925cc}
   Remove Duplicate Messages, 0.1.14, true, {12345678-1234-1234-1234-123456789abc}
Solved Archived 11 239

Firefox 66 on Android 9 (Samsung Galaxy 10e) won't scroll

I've just installed Firefox for Android (v.66.0.5) from Google Play Store onto my Samsung Galaxy S10e (running Android 9). Installed OK and browser works fine, but result… (read more)

I've just installed Firefox for Android (v.66.0.5) from Google Play Store onto my Samsung Galaxy S10e (running Android 9). Installed OK and browser works fine, but results will not scroll vertically or horizontally. No similar problem with other apps. Is there a bug or am I missing something ?

Solved Archived 4 250

grannyspace

Habe ein Problem Habe das program grannyspace Installation durch geführt Habe 350 dk.kr bezahlt Mit Visa Karte Swindel Mann hat 100 Transaktionen durch geführt Ich bitt… (read more)

Habe ein Problem Habe das program grannyspace Installation durch geführt

Habe 350 dk.kr bezahlt 

Mit Visa Karte Swindel Mann hat 100 Transaktionen durch geführt

Ich bitte um Rückbezahlung

Respons Mfg

Solved Locked Archived 1 258

Thunderbird keeps randomly crashing when sending emials with attachments @ UserCallWinProcCheckWow

Crash-ID: bp-98c41394-dd66-4d75-9ae2-29e4e0181212 d Dec 5 14:57:55 2018] Crash report submitted successfully [Wed Dec 5 14:59:11 2018] Crash report submitted successful… (read more)

Crash-ID: bp-98c41394-dd66-4d75-9ae2-29e4e0181212 d Dec 5 14:57:55 2018] Crash report submitted successfully

[Wed Dec 5 14:59:11 2018] Crash report submitted successfully [Thu Dec 6 08:32:33 2018] Crash report submitted successfully [Thu Dec 6 08:38:52 2018] Crash report submitted successfully [Thu Dec 6 08:38:56 2018] Crash report submitted successfully [Fri Dec 7 14:11:44 2018] Crash report submitted successfully [Fri Dec 7 14:25:52 2018] Crash report submitted successfully [Fri Dec 7 17:10:12 2018] Crash report submitted successfully [Fri Dec 7 17:13:04 2018] Crash report submitted successfully [Fri Dec 7 17:22:11 2018] Crash report submitted successfully [Fri Dec 7 17:42:16 2018] Crash report submitted successfully [Fri Dec 7 18:00:20 2018] Crash report submitted successfully [Fri Dec 7 18:04:25 2018] Crash report submitted successfully [Sat Dec 8 21:22:46 2018] Crash report submitted successfully [Sat Dec 8 21:33:06 2018] Crash report submitted successfully [Wed Dec 12 14:29:17 2018] Crash report submitted successfully [Wed Dec 12 14:35:16 2018] Crash report submitted successfully

Solved Archived 6 259

delivery format auto-detect

delivery format auto-detect does not auto-change to HTML when an image/picture is pasted into email body problem was present in an early version of TB (sry don't remember… (read more)

delivery format auto-detect does not auto-change to HTML when an image/picture is pasted into email body

problem was present in an early version of TB (sry don't remember which) then was fixed but has reoccurred on 38.4.0 (dunno if it begun at this version, just realized 38.4.0 has this issue again)

if delivery format option set to HTLM then it works (pasted image is sent)

see attached screen shots

Solved Archived 21 260

Sent folder from Hotmail is not synchronized, using IMAP

Hi, I installed Thunderbird recently and added my Hotmail and Gmail account (both using IMAP). With Gmail everything works fine but for my Hotmail account only the Inbox … (read more)

Hi, I installed Thunderbird recently and added my Hotmail and Gmail account (both using IMAP). With Gmail everything works fine but for my Hotmail account only the Inbox is synchronized properly. The sent folder contains mails I sent from Thunderbird and those mails are also in the webmail sent-folder. But older sent mails and mails sent from another device do not appear in the Thunderbird Sent-folder. "Drafts" and "Sent" are checked in the folder subscriptions menu. Thanks for help in advance. Steffi

Solved Archived 4 260