Thunderbird updated overnight and now crashes on startup. Holding shift key gives safe mode start up options for a split second and then they disappear before I get a ch… (read more)
Thunderbird updated overnight and now crashes on startup. Holding shift key gives safe mode start up options for a split second and then they disappear before I get a chance to select anything.
Clicking re start thunderbird sometimes opens the main email client for a split second before crashing. Running win10 in safe mode makes no difference.
Would it be as simple as me just uninstalling the current version of thunderbird and reinstalling an older version?
Will all my accounts and profiles be OK?
This is a pretty big problem for me as I have a ton of email going back years.
NOTE:
I just downloaded and installed an earlier version via the link below and fixed the problem
https://ftp.mozilla.org/pub/thunderbird/releases/91.3.1/win64/en-US/
Here is the crash detail.
AdapterDeviceID: 0x6759
AdapterDriverVersion: 15.201.1151.1008
AdapterSubsysID: 00000000
AdapterVendorID: 0x1002
Add-ons: default-theme%40mozilla.org:1.2,google%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,amazondotcom%40search.mozilla.org:1.1,wikipedia%40search.mozilla.org:1.0,bing%40search.mozilla.org:1.0
AvailablePageFile: 4152111104
AvailablePhysicalMemory: 4677124096
AvailableVirtualMemory: 3484770304
BlockedDllList:
BreakpadReserveAddress: 116129792
BreakpadReserveSize: 83886080
BuildID: 20211117150618
ContentSandboxCapable: 1
ContentSandboxLevel: 1
ContentSandboxWin32kState: Win32k Lockdown disabled -- Preference not set
CrashTime: 1638476173
DOMIPCEnabled: 1
FramePoisonBase: 0000004041080832
FramePoisonSize: 65536
GPUProcessLaunchCount: 1
GPUProcessStatus: Running
InstallTime: 1638430930
LauncherProcessState: 0
ModuleSignatureInfo: {"Microsoft Corporation":["msvcp140.dll","VCRUNTIME140.dll"],"Microsoft Windows":["AudioSes.dll","webauthn.dll","wscapi.dll","avrt.dll","ondemandconnroutehelper.dll","directmanipulation.dll","dbgcore.dll","dbghelp.dll","twinapi.dll","BCP47mrm.dll","Windows.Globalization.dll","Bcp47Langs.dll","wsock32.dll","twinapi.appcore.dll","dcomp.dll","dataexchange.dll","icm32.dll","mscms.dll","MMDevAPI.dll","InputHost.dll","ColorAdapterClient.dll","WindowManagementAPI.dll","Windows.UI.dll","urlmon.dll","dxgi.dll","d3d11.dll","WinTypes.dll","CoreMessaging.dll","CoreUIComponents.dll","npmproxy.dll","textinputframework.dll","DWrite.dll","usp10.dll","netprofm.dll","dwmapi.dll","winmm.dll","msimg32.dll","winnsi.dll","FWPUCLNT.DLL","winsta.dll","dhcpcsvc6.DLL","dhcpcsvc.dll","iertutil.dll","ntmarta.dll","msi.dll","propsys.dll","rasadhlp.dll","wldp.dll","CRYPTBASE.DLL","windows.storage.dll","rsaenh.dll","cryptsp.dll","sspicli.dll","profapi.dll","winrnr.dll","srvcli.dll","mswsock.dll","nlaapi.dll","wshbth.dll","pnrpnsp.dll","NapiNSP.dll","umpdc.dll","msasn1.dll","netutils.dll","IPHLPAPI.DLL","powrprof.dll","devobj.dll","wininet.dll","kernel.appcore.dll","uxtheme.dll","winhttp.dll","dnsapi.dll","userenv.dll","version.dll","wtsapi32.dll","shell32.dll","SHCore.dll","KERNELBASE.dll","ws2_32.dll","gdi32full.dll","gdi32.dll","setupapi.dll","rpcrt4.dll","oleaut32.dll","bcrypt.dll","bcryptPrimitives.dll","crypt32.dll","msvcp_win.dll","clbcatq.dll","imm32.dll","shlwapi.dll","imagehlp.dll","wintrust.dll","ucrtbase.dll","win32u.dll","combase.dll","advapi32.dll","ole32.dll","cfgmgr32.dll","nsi.dll","user32.dll","psapi.dll","kernel32.dll","sechost.dll","msctf.dll","msvcrt.dll","ntdll.dll"],"Mozilla Corporation":["thunderbird.exe","nssckbi.dll","nss3.dll","ldap60.dll","freebl3.dll","softokn3.dll","mozglue.dll","lgpllibs.dll","prldap60.dll"]}
Notes:
FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR+ OMTP? OMTP-
ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6}
ProductName: Thunderbird
ReleaseChannel: release
SafeMode: 0
SecondsSinceLastCrash: 169
StartupCrash: 0
StartupTime: 1638476170
SystemMemoryUsePercentage: 45
TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86","buildId":"20211117150618","version":"91.3.2","vendor":null,"displayVersion":"91.3.2","platformVersion":"91.3.0","xpcomAbi":"x86-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8173,"virtualMaxMB":4096,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":19043,"windowsUBR":1348},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"adapters":[{"description":"AMD Radeon HD 6570","vendorID":"0x1002","deviceID":"0x6759","subsysID":"00000000","RAM":2048,"driver":"aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64","driverVendor":null,"driverVersion":"15.201.1151.1008","driverDate":"11-4-2015","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","hwCompositing":{"status":"available"},"gpuProcess":{"status":"available"},"wrQualified":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"wrSoftware":{"status":"available"},"openglCompositing":{"status":"unused"},"omtp":{"status":"disabled:FEATURE_FAILURE_DISABLED"},"d3d11":{"status":"available","version":0,"warp":false,"textureSharing":false,"blocklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"sec":{"antivirus":["Microsoft Defender Antivirus"],"antispyware":null,"firewall":["Windows Firewall"]}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":false,"telemetryEnabled":false,"locale":"en-US","intl":{},"update":{"channel":"release","enabled":true},"userPrefs":{"browser.cache.disk.capacity":952320,"browser.search.region":"NZ","widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":1,"contentWin32kLockdownState":4},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}}
ThreadIdNameMapping: 6396:"IPC I/O Parent",10784:"Link Monitor #1",5836:"Socket Thread",10132:"Permission",12144:"Timer",12244:"BackgroundThreadPool #1",10612:"JS Watchdog",11836:"TaskController Thread #0",12156:"TaskController Thread #1",12200:"TaskController Thread #2",9608:"TaskController Thread #3",5184:"Cache2 I/O",9388:"Cookie",536:"StreamTrans #1",11628:"Worker Launcher",11968:"VsyncIOThread",6368:"IPC Launch",5148:"WindowsVsyncThread",11188:"Compositor",7408:"ImageIO",1636:"IPDL Background",2680:"StreamTrans #2",11892:"QuotaManager IO",8936:"HTML5 Parser",12276:"IndexedDB #1",4760:"StyleThread#0",4656:"StyleThread#1",7720:"StyleThread#2",11688:"StreamTrans #3",8552:"StreamTrans #4",6348:"ImageBridgeChld",11756:"RemoteBackbuffer",3332:"DOM Worker",6404:"StreamTrans #5",12004:"ProxyResolution",10576:"Untrusted Modules",11924:"mozStorage #1",6560:"TRR Background",2204:"DNS Resolver #1",10560:"DNS Resolver #2",3604:"PlayEventSound",1136:"SSL Cert #1",7752:"ProcessHangMon",1268:"GMPThread",11808:"RemoteBackbuffer",220:"RemoteBackbuffer",8788:"RemoteBackbuffer",8276:"RemoteBackbuffer",7920:"RemoteBackbuffer",11896:"BgIOThreadPool #1",
Throttleable: 1
TotalPageFile: 4275294208
TotalPhysicalMemory: 8570261504
TotalVirtualMemory: 4294836224
URL:
UptimeTS: 43.7364699
Version: 91.3.2
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : a00943d9-9c2e-4633-9b59-0057a3160994
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
