All Products Support Forum

Seems like there's a bug in the new update. I can't see all the downloads, no matter how I try to open the list of downloads, the browser immediately crashes. I tried reinstalling (started a new profile, etc), the issue still persists.

Hi! Upgrading to version 100 has made Firefox completely unusable for me. Every time I open it, the "Password required" popup appears, which is normal. However, whether I enter my primary password or click "Cancel", the popup goes to the background and I cannot close it, nor click on anything in the app. In fact, I cannot even close the app except from the upper menu bar (I'm on OSX). See the attached screenshot to get an idea. Please help!!!

I began having trouble w/Firefox browser yesterday evening. I submitted details several times. Completed lengthy Win 10 update. Today, Firefox icon in Task Bar is requiring Google log-in? Have no idea why or how to fix.

Afte a while , when i open a new tab and enter a "word/phrase" the tab wont do anything - not search, not open wesites, or google it automaticaly on enter. I have to close and open the browser to be able to use it again. I have allready fresh install, i have change the appblocker, logout and more setings but I have no solution yet. Maybe there is an log to look up to see where the problem persists. Thank you!

The title already says it all. Whenever i have some sound or video running in any tab, clicking on certain things like other videos or animated stuff in the same tab or another one causes a small interruption in the sound/video. Clicking a lot of times results in sound and video stuttering. I does not appear when i just click another link.

I already tried updating firefox, reinstall firefox, even downgrading firefox. This problem only appears in firefox and only on this device. I would be very thankfull for some advices, because this is really annoying.

Hello,

I've identified a 1-2 seconds jank when I open a page containing a .webm player. This was a trial and error kind of thing but eventually, I realized that was the common pattern among the pages that were giving problems.

I ran the profiler and it's very clearly visible when the problem arises but here my knowledge of Firefox and its tooling falls short and I don't know how to find the root cause of the issue, that probably is not an extension since it appears on different Firefox accounts and in incognito mode.

Why do I keep getting a server error message when trying to access a link?

Error message received:

ip: 102.129.152.219

date: Tue Apr 26 2022 14:50:40 GMT-0400 (Eastern Daylight Time)

url: https://thecollegefix.us10.list-manage.com/track/click?u=90378351ae56a868ffa8680ae&id=bc2587b522&e=b37f61ea2e

user agent: Mozilla/5.0 (Android 11; Mobile; rv:99.0) Gecko/99.0 Firefox/99.0

I'm unable to check out when I'm signed into my accounts at target & clinique.com.Target say my checkout page is slowing down firefox-click stop -I click stop&I cannot check out.

Various online booking sites will format blocks of key information as large images and Firefox* never prints such pages correctly. The problem seems to occur when an image is split between one page and the next. I've attached two small images of the top of the page as displayed in Firefox and the print preview for that page. The page has two buttons ("Map It" and "add to Apple Wallet") that are forced off of page one but do not appear on page two. Page two prints as shown -- blank with only header and footer lines -- and the information that should be on page two (including any text) is omitted. I've had the same issue for several years. This includes several Firefox versions, several printer manufacturers (Cannon, Epsom, and HP), and a number of OS updates. I am absurdly loyal to Firefox (dunno why) but I keep having to switch to Edge whenever I need to print a complex web page. I keep hoping that the problem will be fixed.

• Name Firefox

Version 99.0.1 Build ID 20220411174855 Running on Windows 10 print_printer Canon G3060 series Update Channel release User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:99.0) Gecko/20100101 Firefox/99.0 OS Windows_NT 10.0 19043

Hi, I have 3 gmail accounts and after my PC crashed I can't restore my emails at all. When I try it says "Incoming server already exists". Sometimes it says my Java is disconnected and I don't know how to check it. Please help, Kind regards, Nnick.

This is my story. Digital affairs are serious problems for a marriage, although sometimes, they are also a symptom of underlying problems. Either way, you may quickly end up needing a divorce lawyer’s assistance if you do not put a fast halt to what is happening. Previously, traditional notions of infidelity required an actual physical relationship between an unfaithful spouse and their romantic partner. Thanks to the chxhack @gmailcom who helped me to dig into the communications of my husband platforms like his phone and social media, that i discovered that he was hacking extra affair and i got all the records of the communications and i was able to save my marriage. therefore if you are experiencing such worries get intouch with above. thank you.

The page I was on randomly crashed earlier today, and now every time I try to open another webpage, it crashes within 1-5 seconds of when I try to open it. I have tried restarting Firefox and running it in troubleshooting mode, neither of which helped. My Firefox version is up-to-date, and I have never had this issue before; I'm also not getting the "crash reporter" dialogue so I don't have access to information about the crashes, even through the Finder library. I'm not sure what's going on?

This issue shows up randomly, affecting a random number of messages. Issue is that one message will take over other messages following. Message notification will look normal in the inbox, but click on the message following X message, and the X message is what will appear. The subject line at the very top of the page will be from Y, but the rest of the information following will be from X. Two, three or more messages may be affected. Deleting X will make no difference. This time, four messages were affected.

Updating to version 38.1.0 Start Thunderbird, Starts up OK. Can view messages and write new emails etc OK. If I select "get messages" OR messages are accessed automatically every 5min. then the whole PC crashes. Three finger salute does not bring up task manager. Only way out is to power cycle.

Thanks in advance for your help Cheers Pete

Follows is the Help Troubleshooting info.

 Application Basics

   Name: Thunderbird
   Version: 38.1.0
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.1.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20150707103124
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (none) Local Folders, plain, passwordCleartext

   account3:
     INCOMING: account3, , (pop3) pop3.talktalk.net:110, plain, passwordCleartext
     OUTGOING: smtp.talktalk.net:587, alwaysSTARTTLS, passwordCleartext, true

 Crash Reports

 Extensions
   Lightning, 4.0.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}

 Important Modified Preferences

   Name: Value

     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 38.1.0
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.direct3d.last_used_feature_level_idx: 1
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 268c1c45-39c9-4fb8-af58-00e0c832e32
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1436862237
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true

 Graphics

     Adapter Description: Intel(R) G41 Express Chipset
     Vendor ID: 0x8086
     Device ID: 0x2e32
     Adapter RAM: Unknown
     Adapter Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
     Driver Version: 8.15.10.2302
     Driver Date: 2-11-2011
     Direct2D Enabled: false
     DirectWrite Enabled: false (6.2.9200.17292)
     ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50
     WebGL Renderer: false
     GPU Accelerated Windows: 1/1 Direct3D 11 WARP

     AzureCanvasBackend: skia
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: cairo

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.10.8
     4.10.8

     NSS
     3.19.2 Basic ECC
     3.19.2 Basic ECC

     NSS Util
     3.19.2
     3.19.2

     NSS SSL
     3.19.2 Basic ECC
     3.19.2 Basic ECC

     NSS S/MIME
     3.19.2 Basic ECC
     3.19.2 Basic ECC

My application www.myfloorschedule.com has always worked well with Firefox. Beginning last month users report that they are being taken back to the home page while trying to work in the application. This occurs intermittently. Internally, our code does returns you to the home page when the session variable is null. I am able to replicate this problem. It occurs all the time when I turn on strict privacy. But with strict privacy off, it still occurs, although not on every page, all the time.

I suspect Firefox because testing with Chrome and Edge give no similar problem.

Thanks for any ideas on this. Terence