Showing questions tagged: Show all questions
  • Archived

Cannot open attachments, using Mac OS

Attachments do not open, either auto or manual. Preferences have been set correctly, as far as I can tell, and double checked. Only way is to save the attachment, and the… (read more)

Attachments do not open, either auto or manual. Preferences have been set correctly, as far as I can tell, and double checked. Only way is to save the attachment, and then open it. Running macOS Sierra 10.12.5 with Thunderbird 45.8.0.

Asked by MPVecchi 8 years ago

Last reply by MPVecchi 8 years ago

  • Archived

Thunderbird starts but opens no window and is unresponsive on my Mac

I click on Thunderbird in the dock on my iMac. The application starts but nothing more happens. I have to do a Force Quit to kill it. I have tried uninstalling and rei… (read more)

I click on Thunderbird in the dock on my iMac. The application starts but nothing more happens. I have to do a Force Quit to kill it. I have tried uninstalling and reinstalling Thunderbird but the result is the same.

Asked by TedLechner 8 years ago

Last reply by TedLechner 8 years ago

  • Archived

TB title bar white instead of proper color

TB 52.0.1; Win10Pro64au. This is a new machine I am building. The TB title bar is always white, not the color that I specified for all other windows' title bars. Is th… (read more)

TB 52.0.1; Win10Pro64au. This is a new machine I am building. The TB title bar is always white, not the color that I specified for all other windows' title bars. Is there a way to fix this? Thanks.

Asked by wendiwoman2 8 years ago

Last reply by wendiwoman2 8 years ago

  • Solved
  • Archived

Cannot print e-mails after 52.0, & e-mails you sent not received.

I installed update 52.0 yesterday as requested, and now cannot print e-mails. Before the update everything worked perfectly. My husband, who always dealt with this, rec… (read more)

I installed update 52.0 yesterday as requested, and now cannot print e-mails. Before the update everything worked perfectly.

My husband, who always dealt with this, recently died and as I am no spring chicken and not computer savvy, I'm struggling. I tried to sign in on the Thunderbird Contacts page but neither of the usernames or passwords I have notes of worked, and saying I'd lost either just produced a line telling me an e-mail had been sent to my e-mail address. Twice. But no e-mail has been received.

I just don't know what to do next.

Asked by recorder 8 years ago

Answered by sfhowes 8 years ago

  • Archived

Bug in 52.2.1 (32 bit)

Just upgraded to this version. Now when I try to forward an email, only one of my Address Books is available on the new email. All my Address Books are available when I… (read more)

Just upgraded to this version. Now when I try to forward an email, only one of my Address Books is available on the new email. All my Address Books are available when I click on the Address Book link. I need help if this is not a bug; if it is, please fix ASAP.

Asked by jbacinti 8 years ago

Last reply by jbacinti 8 years ago

  • Archived

Error sending messages

Hi, I have an email address with ntl business using thunderbird, which works fine at work but I cannot send messages when at home using my laptop. I can receive message… (read more)

Hi,

I have an email address with ntl business using thunderbird, which works fine at work but I cannot send messages when at home using my laptop. I can receive messages OK but cannot send them. The following message comes up :

'Sending of message failed. The message could not be sent because the connection to SMTP server smtp.ntlbusiness.com timed out. Try again or contact your network administrator'

I have screenshotted the error messages and my current account settings below. I have tried disabling my AVG but still no difference! Any help would be very much appreciated!

Cheers

Asked by dbond34 10 years ago

Last reply by dbond34 10 years ago

  • Archived

address book will not open

My address book worked properly for years but suddenly it will not open. I get a message that says: Address book is read only or used by another program. I replaced… (read more)

My address book worked properly for years but suddenly it will not open. I get a message that says: Address book is read only or used by another program.

I replaced the abook.mab file with one from an earlier backup from a date when the address book was working fine, but I still get the same message. It seems that something else changed, possibly a program error.

Any suggestion will be welcome.

Asked by Charles53 8 years ago

Last reply by Charles53 8 years ago

  • Archived

Update to Thunderbird, update to Rogers (Yahoo) mail, now I can't retrieve

Not sure which of the two more or less simultaneous updates causes this problem. Initially, I had an immediate password fail. Rogers (my ISP) acknowledged the requireme… (read more)

Not sure which of the two more or less simultaneous updates causes this problem.

Initially, I had an immediate password fail.

Rogers (my ISP) acknowledged the requirement of changing the userID from name to email address. I did this, and the password now succeeds. Host contacts successfully, login info is sent, but then when it tries "downloading message 1 of *", I get the following fail:

The RETR command did not succeed. Error retrieving a message. Mail server pop.broadband.rogers.com responded: defenderWKS-SpamStamp: Build: [Engines: 2.15.7.1023, Dats:

Has anyone seen this and can fix? The Rogers tech support (they don't formally support Mozilla) says the email address fix has gotten the Outlook and Apple users up and running, hasn't heard from anyone on Thunderbird and can't help.

I hate the thought of switching to Outlook, for lots of good reasons. Would really appreciate anyone with a fix and can step me through it.

Asked by jeigh1 8 years ago

Last reply by jeigh1 8 years ago

  • Archived

Thunderbird not responding

Thunderbird has suddenly decided no matter what I do it is not responding. I cannot access my emails or do anything else. I became so desperate I decided to use Eudora … (read more)

Thunderbird has suddenly decided no matter what I do it is not responding. I cannot access my emails or do anything else. I became so desperate I decided to use Eudora BETA instead but that is just as bad. I have removed both programs from my computer but when I download and install Thunderbird it opens with all my old information but still I just get the message Not Responding (there must be something somewhere that has not totally removed the program I would think for this to keep occuring??). How do I fix this problem as it has become beyond frustrating.

Asked by sanchavel 8 years ago

Last reply by sanchavel 8 years ago

  • Archived

I cannot open PDF documents correctly. I get an error on the page that says there is an error on the document. Neither Adobe Acrobat or Reader work.

I cannot open pdf files that are maps correctly . Some of the data layers are missing. I get a warning message that there is an error in the document and I should conta… (read more)

I cannot open pdf files that are maps correctly . Some of the data layers are missing. I get a warning message that there is an error in the document and I should contact the originator. I have both Adobe Acrobat and the free version of Reader but neither will open them. When I forward them to other clients, they cannot open them either but can open them from the original sender.

Asked by Mayko88 11 years ago

Last reply by Mayko88 11 years ago

  • Archived

link dropdown never shows any links or anchors in the email

Ever since the last few updates, when I select text to hyperlink to an anchor I created within the email, there are NO anchors displayed in the dropdown/selection box. U… (read more)

Ever since the last few updates, when I select text to hyperlink to an anchor I created within the email, there are NO anchors displayed in the dropdown/selection box. Using 31.2.0. Did redownload and reinstall, didn't help. Using Win XP (all patched and last version).

Need help!!

Can I download a prior version to use until this problem is fixed in a later release/

Thx.

Asked by Bill99 11 years ago

Last reply by Bill99 11 years ago

  • Archived

Bug: Cannot drag contacts from address book to mailing list?

I'm trying to create basic Mailing Lists in Thunderbird by selecting multiple contacts and dragging them from an Address Book to a Mailing List, but it seems to only add … (read more)

I'm trying to create basic Mailing Lists in Thunderbird by selecting multiple contacts and dragging them from an Address Book to a Mailing List, but it seems to only add one contact and sometimes it doesn't add any even though I selected many.

Asked by ChrichMich 9 years ago

Last reply by ChrichMich 9 years ago

  • Archived

Why does Thunderbird keep displaying Unresponsive Script resource://gre/modules/XPCOMUtils.jsm:323?

Thunderbird keeps hanging and displaying "a script on the page may be busy..." with the above message. I thought that the latest update would fix the problem but it seem… (read more)

Thunderbird keeps hanging and displaying "a script on the page may be busy..." with the above message. I thought that the latest update would fix the problem but it seems to have made it worse. My system is W7 64BitUltimate with SP1. It has 8GB of RAM.

What could be the problem?

 Application Basics
   Name: Thunderbird
   Version: 24.5.0
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Thunderbird/24.5.0

Asked by SandiG 11 years ago

Last reply by Wayne Mery 9 years ago

  • Solved
  • Archived

how do I fix my address book so that it inserts the correct email address in the "To:" space?

I can't locate addresses in my Address Book because of a separate TBird problem that's apparently being solved by the engineering boffins, but I also have this unrelated … (read more)

I can't locate addresses in my Address Book because of a separate TBird problem that's apparently being solved by the engineering boffins, but I also have this unrelated Address Book problem. When I start typing an email address in the "To:" slot, Thunderbird completes the address since it can see it in the Address Book (but I can't). Then it jumbles the address and inserts it into the To: field. But, since the address is jumbled, it doesn't work. I have no idea that the address is jumbled. It looks something like this when Thunderbird is finished with it: "TestPerson@gmail.comtestperson@gmail.com"

Deleting and restoring the profile makes no difference, also exporting/importing the contents of the Address Book as an .ldif file makes no difference. I've asked this question before, but got no help, so I'm trying again.

Asked by James Burke 11 years ago

Answered by sfhowes 11 years ago

  • Solved
  • Archived

My thunderbird (windows 8) has essentially stopped working. Over a minute to open an email--all other functions have similar delays. What should I do?

For some reason, thunderbird (windows 8) has essentially stopped working. Over a minute to open an email--all other functions have similar delays. I tried to archive, b… (read more)

For some reason, thunderbird (windows 8) has essentially stopped working. Over a minute to open an email--all other functions have similar delays. I tried to archive, but I keep getting a message that says that a script has stopped working. It does the same in thunderbird safe mode. My old computer (XP) works fine. I can't find my profiles on windows 8 to rebuild the global database.

Asked by petebrandon 11 years ago

Answered by petebrandon 11 years ago

  • Solved
  • Archived

New Lenovo G50, Win 10. Why does my T/bird always send twice every time I hit send?

I have had all the Mozilla stuff on my tower PC for 10 years or so without problems. On my new laptop every time I hit SEND it duplicates the email at my end but as far a… (read more)

I have had all the Mozilla stuff on my tower PC for 10 years or so without problems. On my new laptop every time I hit SEND it duplicates the email at my end but as far as I know not at the receiver's end. Small problem but immensely irritating. Can anybody help please? Thanks in anticipation!

Asked by gromit15 9 years ago

Answered by sfhowes 9 years ago