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  • Archived

My computer locks up when I try to print from firefox. I have to copy and paste into word to get my info. It will lock up if I ask for 'print preview' also.

I have reloaded mozilla firefox twice and I'm still having the issue that if I ask it to print or print preview it locks up and I have to go to Task Manager and get out o… (read more)

I have reloaded mozilla firefox twice and I'm still having the issue that if I ask it to print or print preview it locks up and I have to go to Task Manager and get out of it. I can print fine from word or excel.

Asked by hopcal2 3 years ago

Last reply by Scribe 3 years ago

  • Archived

Bookmarks duplicating out of control

I am seeing this issue in a lot of other threads and am having it myself. Unfortunately the only solution suggested is resetting the sync password and then repairing each… (read more)

I am seeing this issue in a lot of other threads and am having it myself. Unfortunately the only solution suggested is resetting the sync password and then repairing each computer individually. As a system admin with my bookmarks synced to roughly 150 computers, I think I'll pass on that solution and switch back to chrome. I prefer firefox in nearly every other way, so if a manageable solution becomes available I'd love to hear about it. Thanks.

Asked by FuzzyHarpyBug 2 years ago

Last reply by Shadow110 2 years ago

  • Archived

Обновление не удалось, пожалуйста загрузите последнюю версию

Every day I download the latest version! Install it ! And in the next day the Firefox tell me that I must to download the new version ! Why my Firefox does not update au… (read more)

Every day I download the latest version! Install it ! And in the next day the Firefox tell me that I must to download the new version ! Why my Firefox does not update automatically ????

Asked by dewon 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Hi, My Firefox can't quit on Macbook Pro iOSX Mojave

I install the lasted Firefox on my macbookpro iOSX Mojave. Firefox worked well after 10 minutes and freeze. I tried to quit Firefox but not worked (using force quit, ter… (read more)

I install the lasted Firefox on my macbookpro iOSX Mojave. Firefox worked well after 10 minutes and freeze. I tried to quit Firefox but not worked (using force quit, terminal...) Just turn off macbook and turn on again then Firefox worked. But after that the problem still there. Thanks

Asked by Thedorus 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Random delays in keyboard input and random freezing.

Random today, firefox 69.0 (standard firefox from the Ubuntu repo) on Pop!_OS 19.04 (running KDE plasma) started randomly becoming super unresponsive. I would type and it… (read more)

Random today, firefox 69.0 (standard firefox from the Ubuntu repo) on Pop!_OS 19.04 (running KDE plasma) started randomly becoming super unresponsive. I would type and it would then proceed to freeze for a second, then choppily spit out my characters one by one. This happened even after wiping the .mozilla folder, after purging configurations, after refreshing firefox and after launching it in safe mode. Any idea as to why this is happening and how to fix it?

Asked by TauSigma5 7 months ago

Last reply by TauSigma5 7 months ago

Every time i close firefox it keeps crashing and losing recent history and sometimes recent adds to my bookmarks folder any suggestions how can i solve this ?

Firefox 71.0 Crash Report [@ AsyncShutdownTimeout | Places Connection shutdown | PlacesUtils read-only connection closing as part of Places shutdown ] Search Mozilla Supp… (read more)

Firefox 71.0 Crash Report [@ AsyncShutdownTimeout | Places Connection shutdown | PlacesUtils read-only connection closing as part of Places shutdown ] Search Mozilla Support for this signature How to read this crash report ID: 04bd67a6-446a-4d61-a9a8-31cf80191222 Signature: AsyncShutdownTimeout | Places Connection shutdown | PlacesUtils read-only connection closing as part of Places shutdown

   Details
   Metadata
   Bugzilla
   Modules
   Raw Dump
   Extensions
   Telemetry Environment
   Correlations

Signature AsyncShutdownTimeout | Places Connection shutdown | PlacesUtils read-only connection closing as part of Places shutdown More Reports Search UUID 04bd67a6-446a-4d61-a9a8-31cf80191222 Date Processed 2019-12-22 22:41:47 UTC Uptime 123,924 seconds (1 day, 10 hours and 25 minutes) Last Crash 172,514 seconds before submission (1 day, 23 hours and 55 minutes) Install Age 1,401,752 seconds since version was first installed (2 weeks, 2 days and 5 hours) Install Time 2019-12-06 17:18:40 Product Firefox Release Channel release Version 71.0 Build ID 20191202093317 (2019-12-02) Buildhub data OS Windows 7 OS Version 6.1.7601 Service Pack 1 Build Architecture amd64 CPU Info family 6 model 58 stepping 9 CPU Count 4 Adapter Vendor ID

NVIDIA Corporation (0x10de)

Adapter Device ID

GK107 [GeForce GTX 650] (0x0fc6)

Startup Crash

False

MOZ_CRASH Reason (Sanitized)

MOZ_CRASH()

Crash Reason EXCEPTION_BREAKPOINT Crash Address 0x7fef130b885 Total Virtual Memory 8,796,092,891,136 bytes (8.8 TB) Available Virtual Memory 8,792,373,157,888 bytes (8.79 TB) Available Page File 11,178,225,664 bytes (11.18 GB) Available Physical Memory 4,887,105,536 bytes (4.89 GB) EMCheckCompatibility

False

App Notes

FP(D00-L1100-W00000000-T000) DWrite? DWrite+ WR? WR- OMTP? OMTP+3 xpcom_runtime_abort(###!!! ABORT: file resource://gre/modules/PlacesUtils.jsm, line 2026)

Processor Notes processor_ip-172-31-14-246_us-west-2_compute_internal_7; ProcessorPipeline; SignatureShutdownTimeout: Signature replaced with a Shutdown Timeout signature, was: "Abort | mozalloc_abort | Abort | NS_DebugBreak | nsDebugImpl::Abort | XPTC__InvokebyIndex"

Asked by alexco8219 5 months ago

Last reply by alexco8219 5 months ago

Firefox crashes to blue screen of death

Every time, when Graphics Card stop working and graphics adapter reset FireFox crash computer to blue screen of death. This trouble appear 3-4 month ago and contunue cons… (read more)

Every time, when Graphics Card stop working and graphics adapter reset FireFox crash computer to blue screen of death. This trouble appear 3-4 month ago and contunue constly crash my system

Asked by abc5 3 months ago

Last reply by FredMcD 3 months ago

Firefox won't open, nor will Firefox Profile Manager

I'm not sure what I can do to fix the problem; the answer I've found uses the Profile Manager and I can't access it, it'll open for a split second then close again. … (read more)

I'm not sure what I can do to fix the problem; the answer I've found uses the Profile Manager and I can't access it, it'll open for a split second then close again.

Asked by tommyhandley 2 days ago

Last reply by tommyhandley 11 hours ago

  • Archived

Did Firefox 52+ implement some kind of checksum of memory content?

Since Firefox about 52, I have tabs crashing like hell a lot (Linux Mint 18.1, 64-bit). It used to be good before, but knowing that I have faulty RAM with holes, I wonder… (read more)

Since Firefox about 52, I have tabs crashing like hell a lot (Linux Mint 18.1, 64-bit). It used to be good before, but knowing that I have faulty RAM with holes, I wonder, if it's anyhow related. Nothing else crashes that often. If Firefox uses checksum for some memory blobs, this might fail and result in crash.

So my question: is it using and if it is, is it possible to disable this.

Asked by pfoof 2 years ago

Last reply by philipp 2 years ago

  • Archived

Working with dual monitors, extended view - when clicking an addon icon on the toolbar, the opened window is cut at the bottom for all addons.

I have two monitors with resolution of 1920x1080 - my laptop screen and a 24" Dell. I'm using Windows 10 (updated) and the latest FF version (currently 57.0.2 64bit). My … (read more)

I have two monitors with resolution of 1920x1080 - my laptop screen and a 24" Dell. I'm using Windows 10 (updated) and the latest FF version (currently 57.0.2 64bit). My laptop screen is the main window and the Dell is the extended one. When my FF window is on the laptop screen (even when both monitors are connected) everything is fine. When my FF window is on the Dell screen, when I click on an addon icon on the toolbar, the opened window is cut on the bottom (and maybe on the sides as well), and since there are buttons on the bottom usually, I cannot use the addon properly. No scroll is available and I found virtually no way to get to the bottom of the window.

Asked by ohmyspam 2 years ago

Last reply by ohmyspam 2 years ago

  • Archived

Firefox going into crash-and-respawn loops after proxy installation

After installation of a web proxy/security agent - Cyren Web Security - at our organization, users are getting a misbehaviour of firefox. Upon opening, the message "Safe… (read more)

After installation of a web proxy/security agent - Cyren Web Security - at our organization, users are getting a misbehaviour of firefox.

Upon opening, the message "Safe Mode is a special mode of Firefox ..." appears and the buttons "Start in Safe Mode" and "Refresh Firefox" appears.

Choosing any of the above options results in the following: Firefox opens. Disappears momentarily after a few seconds. Re-opens, saying all the tabs have crashed. Disappears again momentarily after a few seconds. Re-opens, saying all the tabs have crashed. Goes on in a loop

Trying to kill the process from Task Manager. Firefox appears again, new process respawns and goes in the loop above. Operation (Task kill) must either be repeated a number of times (approx 10) or workstation restart so that firefox goes off.


We have sadly had to resort to Google Chrome in the meantime the issue is under investigation. Affected versions vary from 52 to 60.01 (latest)

I have tried to deploy Firefox ESR 52.8.0 to resolve the matter. This resolved the matter for some users. For others, issue persists on Firefox ESR as well.

PLease help.

Asked by N1T15H 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox crashes

bp-f58cab64-00b6-4280-a22b-544e51180614 6/14/18 11:02 AM bp-30caa141-987b-4660-8c2a-5688d1180614 6/14/18 11:02 AM bp-216f8ebc-d29f-4fb5-9f74-8cf361180614 6/14/18 11:01… (read more)

bp-f58cab64-00b6-4280-a22b-544e51180614 6/14/18 11:02 AM bp-30caa141-987b-4660-8c2a-5688d1180614 6/14/18 11:02 AM bp-216f8ebc-d29f-4fb5-9f74-8cf361180614 6/14/18 11:01 AM bp-5a53e1ee-da59-4b49-8b43-80d161180614 6/14/18 10:59 AM bp-e942edc4-2a3f-4056-b624-22edd1180614 6/14/18 10:56 AM bp-b2312ab3-1d8a-41c1-85ff-ce40e1180614 6/14/18 8:41 AM bp-5cd12c71-42ba-4ffc-963c-c92071180614 I have been experiencing many crashes,on the same sites, when using ubuntu 18.04 cinnamon or linux mint 19 cinnamon(beta) (version-Firefox 52.8.1). The crashes also happen in safe mode. I have tested Firefox 52.8.1 on linux mint 18.3 cinnamon and ubuntu 16.04 with no crashes.

Asked by ding501 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Crash problem

https://crash-stats.mozilla.com/report/index/5a6fd7fe-fae1-4d69-9a93-1ad820180821 https://crash-stats.mozilla.com/report/index/19f9d9fc-2398-4929-bd9c-938220180821 Dear S… (read more)

https://crash-stats.mozilla.com/report/index/5a6fd7fe-fae1-4d69-9a93-1ad820180821 https://crash-stats.mozilla.com/report/index/19f9d9fc-2398-4929-bd9c-938220180821

Dear Sirs, Firefox continu to crash (most of all after reproducing video). I remain in wait of your kind answer, thanks. Best regards

Asked by sanch 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Lost FireFox after attacked by fake Microsoft support hack. Are my favorites gone for good?

Firefox attacked by fake Microsoft support. Cleared by power down. now Firefox will not open. Can not find file. Windows 10.Tried system restore, no help. Any way to fin… (read more)

Firefox attacked by fake Microsoft support. Cleared by power down. now Firefox will not open. Can not find file. Windows 10.Tried system restore, no help. Any way to find my bookmarks?

Asked by Ridewith 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

Refreshed and now passwords and bookmarks are gone. Help!

I refreshed Mozilla which clearly stated that all passwords and bookmarks would be kept however they are gone. I have copied logins (which is an Adobe Acrobat file, not … (read more)

I refreshed Mozilla which clearly stated that all passwords and bookmarks would be kept however they are gone. I have copied logins (which is an Adobe Acrobat file, not a json) from my old Firefox Data to my Firefox Profile folder. I have also copied the key4.db - neither returned my passwords or bookmarks. Please help.

Asked by Ozbaby 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox hangs when moving a tab but only the first time I move once in a session.

Firefox always hangs for a few seconds after moving a tab or downloading something. This only happens once per session and it's an either/or situation. Meaning, if I move… (read more)

Firefox always hangs for a few seconds after moving a tab or downloading something.

This only happens once per session and it's an either/or situation. Meaning, if I move a tab first, it will hang, but my 1st download will be fine. If I download something before moving a tab it will hang but then moving tabs will be fine.

After doing either one once, all subsequent downloads or tab moves are fine.

I would suspect it has something to do with the drawing of the interface because in both cases something new is happening at the top of the browser. This is just my uneducated guess based on similarities between the two issues.

Asked by cbrugman 1 year ago

Last reply by FredMcD 1 year ago