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Typing wrong letters pop up

Hello- I am having a very strange thing when using Firefox. I type and certain letters pop that I have not typed. It is different letters that are affected. it has bee… (read more)

Hello- I am having a very strange thing when using Firefox. I type and certain letters pop that I have not typed. It is different letters that are affected. it has been the E a number 2 shows instead s a m shows instead. There have been others but I did not make note, My solution is to close firefox and reopen. I have updated to newest version. Do you know why this is happening and a better solution. Also when I go to Chrome the letters do not transpose. HElp Stephana

Asked by stephanadlt 5 months ago

Last reply by zeroknight 5 months ago

Openingfirefox

When I open firefox it opens on the "success" page it should open on my selected page Yahoo.com this happened after I ran the "refresh firefox" option … (read more)

When I open firefox it opens on the "success" page it should open on my selected page Yahoo.com

this happened after I ran the "refresh firefox" option

Asked by Paul Gritt 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

Firefox not loading email images among other things

Recently, in the past month or so, I have been having issues with my VPN addon Private Internet Access, my email provider Shortwave, and loading numerous websites. I trie… (read more)

Recently, in the past month or so, I have been having issues with my VPN addon Private Internet Access, my email provider Shortwave, and loading numerous websites. I tried troubleshooting it for a few weeks individually but it took a full Firefox refresh last week to get things working again. And it took only another week for everything to stop working again. The images in my emails are no longer loading (same issue as before), but they load in Gmail and I can download the emails properly, my VPN addon crashes and can't stay logged in same as before, and websites such as Nextdoor (I hate the drama but love the free goods) won't load the items for sale same as before.

I don't want to have to refresh every week, especially since I this is the computer I use for work and the amount of things I have to log back into is insane.

Asked by Stormy 5 months ago

Last reply by Dropa 5 months ago

My scroll wheel no longer works on Firefox

A couple of weeks ago the scroll wheel on my Logitech mouse stopped working with Firefox. It works fine on all other applications on my computer but will not work on any … (read more)

A couple of weeks ago the scroll wheel on my Logitech mouse stopped working with Firefox. It works fine on all other applications on my computer but will not work on any web page or any Firefox menu. I am not using XMBC. I updated to Firefox 119.0.1 this morning and it didn't make any difference.

Asked by Cheryl Ernst 5 months ago

Last reply by zeroknight 5 months ago

Thunderbird running slow and taking ages to delete

Up until the last update, Thunderbird was pretty on point. I rarely had to wait more than 30 seconds for it to delete several messages at a time (junk mail, amirite?) I d… (read more)

Up until the last update, Thunderbird was pretty on point. I rarely had to wait more than 30 seconds for it to delete several messages at a time (junk mail, amirite?) I don't use add ons or calendars, I solely use Thunderbird as a mail handler. Any ideas?

Asked by Brandywine Bridge 3 months ago

Last reply by Wayne Mery 3 months ago

firefox app flickering

Firefox app on Samsung Galaxy s22 ultra keeps flickering, this occurs 2 out of 5 times when app opened, tried to reinstall app, delete cache, force stop app..but it keeps… (read more)

Firefox app on Samsung Galaxy s22 ultra keeps flickering, this occurs 2 out of 5 times when app opened, tried to reinstall app, delete cache, force stop app..but it keeps happening, this seemed to occur after last app update, once the app is force closed and reopened then it responsds normally but once closed and reopened the error is back.

Asked by SATORI 4 months ago

Last reply by zeroknight 3 months ago

Stopped getting emails this afternoon

Diagnostic information for administrators: Generating server: TYUPR01MB5253.apcprd01.prod.exchangelabs.com johndavis435@hotmail.com Remote server returned '554 5.2.2 ma… (read more)

Diagnostic information for administrators:

Generating server: TYUPR01MB5253.apcprd01.prod.exchangelabs.com

johndavis435@hotmail.com Remote server returned '554 5.2.2 mailbox full; STOREDRV.Deliver.Exception:QuotaExceededException; Failed to process message due to a permanent exception with message [BeginDiagnosticData]Microsoft Unified Storage is full. QuotaExceededException: Microsoft Unified Storage is full.[EndDiagnosticData] [Stage: DeliverMessage]'

Asked by johndavis435 1 week ago

Last reply by david 1 week ago

Microsoft Exchange SMTP Issues

Our organization uses GoDaddy which worked fine with Thunderbird until GoDaddy migrated to Microsoft Exchange 365/Outlook. According to GoDaddy, Microsoft does not allow … (read more)

Our organization uses GoDaddy which worked fine with Thunderbird until GoDaddy migrated to Microsoft Exchange 365/Outlook. According to GoDaddy, Microsoft does not allow any of the authentication protocols offered by Thunderbird for SMTP outgoing messages.

Thunderbird has helpfully added a Microsoft 365 option for SMTP settings in the latest update, but when you click that it says that you have to get a third-party paid app called OWL to make it work.

My question to Thunderbird: is this going to be the only answer to this problem or is it being worked on? Background is that the organization I work with has the GoDaddy Account so I have no control over that choice. I've used Thunderbird to keep my email out of the clutches of Microsoft Outlook and would like that to continue. I've also been donating to Thunderbird for years so I'm not opposed to paying. I just don't think I should have to use a 3rd party app for basic functionality.

Asked by Linda Coburn 1 week ago

Last reply by david 6 days ago

delete button has stopped working

After many years of use, the delete button has stopped working. Moving any email into the deleted folder of local folders works, but I would prefer to have the delete but… (read more)

After many years of use, the delete button has stopped working. Moving any email into the deleted folder of local folders works, but I would prefer to have the delete button back.

Asked by Ivor 4 months ago

Last reply by Matt 4 months ago

Memory usage

Dear Mozilla Long time user (love it) but the browser is consuming a lot of memory. With the same windows open in Chrome, Firefox is consuming 5 times the amount making … (read more)

Dear Mozilla

Long time user (love it) but the browser is consuming a lot of memory. With the same windows open in Chrome, Firefox is consuming 5 times the amount making the system slower glitchy.

This has been an issue for awhile and I checked all the posted solutions. Either the software is consuming an that is normal or something is running in the background. Firefox is at 1831.5 MB as I type this.

Can I uninstall then reinstall? or is everything going to return?

Thank you in advance

Ron

Asked by rtibert 5 months ago

Last reply by zeroknight 5 months ago

"guh your tab just crashed" messagge crash my macbook pro. Also other programs.

"guh your tab just crashed" messagge crash my macbook pro. Also other programs. And yesterday i format and reinstalled an old macbook with catalina and firefox..nothing … (read more)

"guh your tab just crashed" messagge crash my macbook pro. Also other programs. And yesterday i format and reinstalled an old macbook with catalina and firefox..nothing more..and the same messagge appears..c'mon guys.

Asked by pedroraffo 4 months ago

Last reply by cor-el 4 months ago

New edition of Thunderbird starts messages several months back

Ever since the Thunderbird update, whenever I start Thunderbird, the email page loads at a point several months back. I have to scroll all the way down to get current ema… (read more)

Ever since the Thunderbird update, whenever I start Thunderbird, the email page loads at a point several months back. I have to scroll all the way down to get current emails. This isn't a one-time deal. It happens every time I open Thunderbird.

I have 2 email accounts and this happens with each one. Never happened with the previous version.

How can I get this fixed?

Asked by rzn6jw 5 months ago

Last reply by john stephenson 5 months ago

thunderbird crashing

I am using version 115.3.3 just today I started having problems. My default Windows virus checker did not identify any issues and I ran malware bytes and it showed zero… (read more)

I am using version 115.3.3 just today I started having problems. My default Windows virus checker did not identify any issues and I ran malware bytes and it showed zero problems. the problem seemed to start at the point when I forwarded a 5mb file to a few friends. Since then, I have been unable to send anything. The system continues to crash. Most of the time I cannot see any information in pull down lists. I have tried rolling back to a week old restore point and it continues to have the probem. I have tried updating to 115.4.1 and it still has the problem. I have removed all of the automatic installed updates from the last two days and still have the problem..... HELP!

I am not sure I will see emails back from this help request, but I sure hope so:)

Asked by Bill 5 months ago

Last reply by Matt 5 months ago

Messages display error

I have faced with the following bug linked to messages displaying in thread in any section of Thunderbird (i.e., Incoming messages). See the screenshot - there is just th… (read more)

I have faced with the following bug linked to messages displaying in thread in any section of Thunderbird (i.e., Incoming messages). See the screenshot - there is just thin white stripe instead of text of the message. This bug repeats only for some random messages. Restart of Thunderbird resolves this bug temporarily.

Asked by Eli 4 months ago

Last reply by sfhowes 4 months ago