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temporarily disconnect one of my computers from my account

I need to temporarily disconnect one of my computers from my account while it is in for service. I already took it in and realized everything is open and active on that … (read more)

I need to temporarily disconnect one of my computers from my account while it is in for service. I already took it in and realized everything is open and active on that computer, the technician will have full access to all of my accounts and passwords

Asked by lucas_eagle 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

Browser reduces YouTube volume wen rewinding

A while ago I formatted my computer, and installed FireFox for the first time. Ever since installing FireFox, I noticed an issue which has been a constant source of frus… (read more)

A while ago I formatted my computer, and installed FireFox for the first time. Ever since installing FireFox, I noticed an issue which has been a constant source of frustration, when I rewind any YouTube video the playback volume changes to a lower value, until I rewind again.

I tried looking online, this is the closest match I've found, but there's no solution there

I tested this issue on different browsers (Edge, and IE), no problems there. I tried disabling extensions, no change. I tried resetting FireFox, no change. I made sure that Windows doesn't automatically adjust system volume. I tested this issue on different Video platforms, no problems there.

I use YouTube when I practice (music), so I rewind a lot.

Any help is very appreciated.

Asked by Josef Lintz 5 months ago

Last reply by NN 1 month ago

Very bad update in version 97

Your version 97 update somehow got installed on my computer -- even though I had purposefully DISABLED automatic updates. You have obviously made some very bad choices… (read more)

Your version 97 update somehow got installed on my computer -- even though I had purposefully DISABLED automatic updates. You have obviously made some very bad choices in update 97 regarding web site display. Now several web sites that I use regularly DO NOT display properly and are hence extremely difficult to use. I have used Firefox for many years and have generally been satisfied with it. But this new and very serious problem with your 97.0.1 version is completely unacceptable.

How can I easily get back to a prior version of Firefox that does display web sites properly, especially without losing all of my settings, cookies, etc?

If easily getting back to a prior version of Firefox is not possible, then I will have no other option but to completely abandon your browser, and instead use Chrome or some other browser that is more stable that Firefox!!

Even your own web site does not work properly as it does not allow me to select the box below to "Email me when someone answers the thread"

Asked by jdhenrichs 5 months ago

Last reply by cor-el 5 months ago

no pages load

For several months now I have had a problem with SOME of my bookmarked pages not loading, because "security certificate" problems, Now NONE of them will load. I was jus… (read more)

For several months now I have had a problem with SOME of my bookmarked pages not loading, because "security certificate" problems, Now NONE of them will load. I was just online 20 minutes ago and the ones that have been working were working. Evidently firefox updated, without permission, and now none of the pages I was at 20 minutes ago will load. This is really starting to piss me off!!!!!!!!!! I have been using firefox since the stone age, as I have felt it to be the best browser out there. Now it looks like I'm gonna havta switch to internet exploder, or chrime, or one of the other crappy browsers out there.

Asked by Steve 4 months ago

Last reply by FredMcD 4 months ago

Unable to launch/uninstall FireFox

Hello Support, I have encounter a very odd situation where my Firefox wont launch properly where address bar does not work, no content can be display and the page, I have… (read more)

Hello Support,

I have encounter a very odd situation where my Firefox wont launch properly where address bar does not work, no content can be display and the page, I have tried: 1. Uninstall (NSIS Error- Error launching installer) 2. Download a new installer from FireFox and install on top if current ver. 97.0.1(64 bits), same behavior just blank screen. 3. Trying to go setting but nothing happened when go three line and settings (the page stay at blank page) 4. I can click + to create new tab but could not switch to it. I have to close current tab and it will automaticlly goes to the next tab (still blank page) 5. Unable to signin to sync data 6. Whenever I launch Firefox, it will always have two task and one of them always not responding and browser become not responding 7. Restart did not solve the problem so does install FireFox on different Winodws profile. 8. About:support could not be display

I would like continue to use FireFox and please help me resolve the issue -Ryan

Asked by lee02113 5 months ago

Last reply by jonzn4SUSE 5 months ago

Left handed swap mouse buttons - CTRL + primary doesn't work

Hi I'm using Firefox on Windows 10. Normally within Firefox, pressing CTRL + left click opens a tab in a new background window. I'm left handed and use the mouse in my … (read more)

Hi

I'm using Firefox on Windows 10.

Normally within Firefox, pressing CTRL + left click opens a tab in a new background window.

I'm left handed and use the mouse in my left hand. So I swap the left and right mouse buttons around within Windows settings, so the right mouse button is my primary button. I would then expect CTRL + right click to now open a tab in a new background window, but it doesn't. The CTRL is ignored.

Does anyone know how I can configure Firefox so that the behaviour is consistent, whichever button is the primary one?

Thanks.

Asked by email131 5 months ago

Last reply by Terry 5 months ago

How do I install -GB, not -US, version, and on my D: drive?

For some reason (probably Microsoft vandalism), Firefox was removed from my startup programs a few weeks ago. I looked in the MS list of apps and saw 2 versions of x64 F… (read more)

For some reason (probably Microsoft vandalism), Firefox was removed from my startup programs a few weeks ago. I looked in the MS list of apps and saw 2 versions of x64 Firefox, -GB and -US. Being in GB, I chose to uninstall the US version. Then Firefox stopped working. It was not longer shown on my desktop, and had disappeared from the start menu. But the GB version was still listed in the app list (209MB), but I cannot find out how to start it. IOBit suggests it is buried in ../Appdata/local. It does not appear when I use the taskbar search for Firefox.

So I reinstalled Firefox, but the tool gave no options on which version to install, nor where to install it. The US version was reinstalled on my C: drive. Just going round in circles.

How do I solve the problem? Thank you.

Asked by cvhorie 5 months ago

Last reply by cor-el 5 months ago

Firefox failing to log me into multiple sites

Beginning two days ago, Firefox will not log me into multiple sites including substack.com, seekingalpha.com, epochtimes.com (login not even visible). On other sites (esp… (read more)

Beginning two days ago, Firefox will not log me into multiple sites including substack.com, seekingalpha.com, epochtimes.com (login not even visible). On other sites (especially schwab.com, fmls.com) basic functionality is limited. I have no issues logging into or using these sites normally using Chrome.

I've turned of strict privacy standards (if they don't work, what the point of using a privacy/security centric browser). I've also turned off tracking protection for these sites, to no avail.

I've used Firefox since it was created, but it is making life difficult for me now on the web. I don't want to use Chrome, but it does work. Please help.

Thanks, Jim

Asked by jwm4 5 months ago

Last reply by cor-el 5 months ago

Mozilla VPN Blocks MSN News App

I live in Canada. I recently signed up for Mozilla VPN. When I turn VPN ON -- and then try to open my MSN News app -- it won't open. A message appears on screen sayin… (read more)

I live in Canada.

I recently signed up for Mozilla VPN. When I turn VPN ON -- and then try to open my MSN News app -- it won't open. A message appears on screen saying "check connection". I check my WiFI connection and it appears normal.

MSN works fine when my VPN is turned OFF.

But the reason I want to use VPN, is to get a US news feed. So, I use a US location on my VPN -- but so far with no success.

Any ideas that might help me, would be appreciated. Thanks.

Asked by darrel.dickson49 5 months ago

Last reply by lolrepeatlol 5 months ago

Fission locks up my PC.

Fission locks up my PC to the point where nothing works. Even keystrokes are simply ignored. Looking at the Task Manager, I find a huge number of Firefox processes runn… (read more)

Fission locks up my PC to the point where nothing works. Even keystrokes are simply ignored. Looking at the Task Manager, I find a huge number of Firefox processes running with 100% CPU usage. If I wait until CPU usage goes down, the PC starts working again. The number of processes shown is significantly more than the actual number of Firefox copies running. Note that these are individual copies because I do not use tabs.

With Fission disabled, PC lockup is no longer a problem. The number of processes shown more closely matches the actual number of Firefox copies running, and the CPU no longer gets smacked with 100% usage.

Asked by rlevers 5 months ago

Last reply by Terry 5 months ago

Firefox blocking access to sites that I use daily

Started using Chrome because Firefox suddenly decided not to connect me to the sites that I go to daily. The sites that I am trying to reach are the same ones that I go … (read more)

Started using Chrome because Firefox suddenly decided not to connect me to the sites that I go to daily. The sites that I am trying to reach are the same ones that I go to several times a day and gone to for the past 3 years.

Asked by LindainMaryville 5 months ago

Last reply by Paul 5 months ago

Unable to open Router login webpages since upgrade to windows11

Since I upgraded to Windows11, I am unable to open the Login Pages on my Routers, there is no issue with other browsers, and I have checked on another computer with windo… (read more)

Since I upgraded to Windows11, I am unable to open the Login Pages on my Routers, there is no issue with other browsers, and I have checked on another computer with windows10 to make sure they still open in firefox there. (Firefox 97.0.1 64 bit) I have tried troubleshooting mode with the same problem I have routers from D-Link and TP-Link. I just get a blank white page after entering the URL - and the page is flagged as "connection is not secure"

Is there some setting I need to change?

Asked by peter_marley 5 months ago

Last reply by cor-el 5 months ago

High CPU/memory/power usage

Hello, recently I noticed both of my computers get hot and fans get loud, I did some research and figured it's the Firefox that's causing it when I go to task manager the… (read more)

Hello, recently I noticed both of my computers get hot and fans get loud, I did some research and figured it's the Firefox that's causing it when I go to task manager the memory usage is always high and the CPU sometimes spikes up to 60-70% usage and the power usage is at very high . One of the laptops is windows 11 and the other is windows 10 . Please let me know if there's any fix to this. Thank you.

Asked by silver_trashsh 5 months ago

Last reply by Terry 5 months ago

Encounterig Problem hen Trying To Restore My Profile

I use Facebook for many years. Last time used it was 12 hours ago. Then, 1 hour ago, Firefox did not start, all I was able to do was to exit (option inside a small Firef… (read more)

I use Facebook for many years. Last time used it was 12 hours ago. Then, 1 hour ago, Firefox did not start, all I was able to do was to exit (option inside a small Firefox Problem Window).

I downloaded the installation files, and re-installed Firefox. It started with the two Firefox Start Pages. But I expected to see all my tabs and browsing history and plugins.

So I copied the files from my previous profile into the folder of the newly created profile after I deleted the new profile files. But now, when starting Firefox, I get again a small window with the option to create again a new empty profile or just to exit. It says I would use an "older" version of Firefox and this could destroy my profile.

What must I do to get back all my tabs and plugins and all that?

Asked by Hirnsausen 5 months ago

Last reply by cor-el 5 months ago

How can I disable animations in tab titles?

Some websites add some annoying animation effects into their website's title (that shows in the tab title). Example: This website: https://colourpop.com/ If you switch t… (read more)

Some websites add some annoying animation effects into their website's title (that shows in the tab title).

Example: This website: https://colourpop.com/ If you switch to another tab for several seconds, it starts flashing a message, "Hey, where'd you go?". I'd like to be able to disable this and any similar animations that can potentially be added to a website's title. Is this only possible by disabling some scripts and/or using UBlock, etc, or can I do this within Firefox?

Thank you,

Asked by kattie.white 4 months ago

Last reply by Terry 4 months ago

Disable Firefox Print Dialog Box.

In earlier versions your print dialog box could be disabled with "print.tab_modal.enabled + true. In my Firefox version 97.0.1, that is not effective. PLEASE go back to… (read more)

In earlier versions your print dialog box could be disabled with "print.tab_modal.enabled + true. In my Firefox version 97.0.1, that is not effective. PLEASE go back to allowing users to disable the Firefox print dialog box. It is clumsy, retains print settings that have to be changed each time a different document has to be printed, and creates a number of steps and wasted time for people who must routinely print from Firefox.

Why would Firefox go the way of other software companies and have no one to contact about this other than community (no offense to the "community") and disable the option to remove the Firefox print dialog box? None of this is the user friendly Firefox I have come to know!

Suzy

Asked by suzyc7138 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Google Maps goes Black

Google maps loads correctly and after a few seconds it turns black and you can't see anything... i have removed add-ons and turned off hardware acceleration and cleared c… (read more)

Google maps loads correctly and after a few seconds it turns black and you can't see anything... i have removed add-ons and turned off hardware acceleration and cleared cache but nothing works for more than a minute... how can we fix this?

Asked by classicstingray 5 months ago

Last reply by Terry 5 months ago