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Missing Bookmarks

An automatic update of Firefox which resulted in a "quit/create new profile" choice has removed all my bookmarks Of the four profiles stored in "about:profile" three are … (read more)

An automatic update of Firefox which resulted in a "quit/create new profile" choice has removed all my bookmarks

Of the four profiles stored in "about:profile" three are identical (ie. have only the default bookmarks stored) and one, generates a "quit/create new profile" message.

The "bookmarksbackup" folder (in /home/user/.Mozilla/Firefox/zs1jki8t.default) is empty.

The "import/backup" option (in Manage Bookmarks) offers nothing to choose. There is no 'list of dated automatic backups.'

Firefox did not create an "Old Firefox Data" folder on the desktop.

Browser privacy "strict". "Never remember history" was selected.

Running Firefox in Manjaro (Linux)

Help.

Asked by Wayn58 3 days ago

Answered by Terry 3 days ago

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Saved history

Copy history is saved after closing firefox and reopening. Reboot windows pc is the only way to purge cached content. Dell PC windows 10 64 bit Firefox 96.0.3 (64-bit) An… (read more)

Copy history is saved after closing firefox and reopening. Reboot windows pc is the only way to purge cached content.

Dell PC windows 10 64 bit

Firefox 96.0.3 (64-bit)

Any information copied is saved after manually "clearing Data" Close firefox and reopen "Ctrl V" in search bar and information reappears.

Asked by mitchpersaud 5 months ago

Answered by FredMcD 5 months ago

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Win OS upgrade - how to preserve Firefox settings?

I intend to upgrade my desktop PC from Win 8.1 to Win 10 soon due to Microsoft discontinuing support for 8.1 next January and I want to know how to preserve all my curren… (read more)

I intend to upgrade my desktop PC from Win 8.1 to Win 10 soon due to Microsoft discontinuing support for 8.1 next January and I want to know how to preserve all my current settings in Firefox (including saved Pocket articles). Also, does anyone know for certain whether or not Firefox will be automatically migrated to Win 10 in the upgrade? (If it does, maybe that will answer my first question?)

Asked by Hobsknob46 4 months ago

Answered by cor-el 4 months ago

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Videos not working on most websites (working in other browsers)

The browser was working fine up to a few months ago but I didn't start looking into the issue until now Youtube works fine but twitter, facebook and netflix don't load wi… (read more)

The browser was working fine up to a few months ago but I didn't start looking into the issue until now

Youtube works fine but twitter, facebook and netflix don't load with error messages like "The media could not be played" and "Sorry, we're having trouble with playing this video."

I've tried different browsers and they work fine on chrome but not on Opera GX

I'm on windows 10 pro, so I don't have the issue with the N versions

Things I've looked at:

  • My internet connection is fine;
  • Firefox is up to date;
  • Cache and cookies have been cleared;
  • Add ons/extensions have been disabled;
  • Autoplay has been disabled and then also tested with it enabled;
  • Hardware acceleration was disabled;
  • Firefox was restarted;
  • I even downgraded to an older version

Asked by Ma.S.Aidaros 4 months ago

Answered by FredMcD 4 months ago

  • Solved

On my financial websites gains are always displayed in green and losses in red; in ff now they are displayed only in black.

On financial websites investment gains are displayed in green and losses in red. However, very recently the numbers are only displayed in black. Also, sometimes numbers a… (read more)

On financial websites investment gains are displayed in green and losses in red. However, very recently the numbers are only displayed in black. Also, sometimes numbers are not displayed at all or only partially. This started within the last month. I should add that in Chrome this problem does not occur.

Asked by slschmiss 5 months ago

Answered by slschmiss 5 months ago

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Delayed response when trying to open idle Firefox windows in Windows 10

Hi! I wanted to reach out to Firefox support about an odd issue that's been happening for the past month or so. When I go to interact with an idle open window or bring a … (read more)

Hi! I wanted to reach out to Firefox support about an odd issue that's been happening for the past month or so.

When I go to interact with an idle open window or bring a minimized window to the foreground, I'll randomly get no response and hear an error noise. Firefox never has any associated error messages, and it has yet to show "unresponsive" status when this happens in Windows 10. I'm wondering if anyone else is running into this issue, as it started roughly the same time with both my work and home PCs. Perhaps a recent Windows 10 and/or Firefox update is the cause...?

Asked by John Dillworth 5 months ago

Answered by John Dillworth 4 months ago

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Bookmarks, passwords and tabs all vanished

All my bookmarks and passwords just vanished last night. No update installed, no new programs. I was watching a film from a legal subscription service and firefox crash… (read more)

All my bookmarks and passwords just vanished last night. No update installed, no new programs. I was watching a film from a legal subscription service and firefox crashed and when it restarted, they were gone. I have tried re importing them to no avail. I have uninstalled and reinstalled firefox and no difference. Chrome (which i had never used) imported the bookmarks and passwords I can't see from firefox so they are still there somewhere but firefox just shows a "cannot access bookmarks" warning at the top of the screen.

I need idiot proof instructions that actually work as I have always used firefox and can't get used to a new browser but need my tabs and bookmarks and passwords back.

Asked by timothy.phillips4459 5 months ago

Answered by FredMcD 5 months ago

  • Solved

Flashing top part of firefox.

Hello, Since yesterday I found some problems with my firefox. In random moments top part of application (only menu, bookmarks, not actual website) is flashing. Sometimes … (read more)

Hello, Since yesterday I found some problems with my firefox. In random moments top part of application (only menu, bookmarks, not actual website) is flashing. Sometimes as black square sometimes as white and black. It doesn't matter what sites are displayed/opened or which addons/skins are working. Nothing was changed between working OK and starting to do disco on my screen.

Steps I have done when trying to fix it: - Refresh app - Reinstall app (with clearing leftovers) - Removing all addons and using default skin - All drives on PC are up to date (and was before problem started) - Starting app in "help mode" (less flashing but still).

FF ver: 96.0.3 (64x) Windows 10 home with latest updates + Avast

Graphic card is OK, this problem only exist with FF. Using other browser solve problems but well... It is not FF.

Gif below (its that black single flash which is less problematic, but white one really is...)

Gif here

Asked by Sar 5 months ago

Answered by cor-el 5 months ago

  • Solved

Firefox doesn't recognize profile, but the folder is intact

As the title states. My PC turned off suddenly because of the breaker. When I turned it back on firefox didn't recognize my profile anymore, and nothing I tried worked. A… (read more)

As the title states. My PC turned off suddenly because of the breaker. When I turned it back on firefox didn't recognize my profile anymore, and nothing I tried worked. As far as I can see, the folder is completely fine and all the data is there.

Asked by yairmaor 5 months ago

Answered by cor-el 5 months ago

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Homepage on start up

When starting Firefox I used to to see my "BBC NEWS" home page at that time. Now when Firefox starts I get "Sorry can't find that page". If I select "restore previous … (read more)

When starting Firefox I used to to see my "BBC NEWS" home page at that time. Now when Firefox starts I get "Sorry can't find that page". If I select "restore previous session" I get the news page from the last session not the current news ! Is there a cure for this ?

Asked by Alinex 4 months ago

Answered by cor-el 4 months ago

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After gateway restart, Firefox is blank except for non-functioning search bar. All other apps and browsers ok.

My gateway had to reboot for tv issue. Everything came back as normal except for Firefox. It shows a blank page with only a search bar that does not function. Other brows… (read more)

My gateway had to reboot for tv issue. Everything came back as normal except for Firefox. It shows a blank page with only a search bar that does not function. Other browsers and programs work. Should I uninstall and re-install Firefox? This is the first time this has happened as I have had this browser for many years.

Asked by fosterct 4 months ago

Answered by fosterct 4 months ago

  • Solved

2 internet Service providers

I had a service provider in Montreal Quebec citenet.net , My firefoxe account was with them , I would like to move my account using my google email on an other internet s… (read more)

I had a service provider in Montreal Quebec citenet.net , My firefoxe account was with them , I would like to move my account using my google email on an other internet service provider in ste-Marguerite du Lac Masson Quebec how can I do that ?

Asked by Georges 3 months ago

Answered by cor-el 3 months ago

  • Solved

site gamigo,desert operations keeps trying to connect.My anti virus stops it but i just want them to stop.

Hi.I would like to know how i can stop this site from constantley trying to connect with my P.C.luckeley my firewall stops it but eventully they will succeed.Iplayed it a… (read more)

Hi.I would like to know how i can stop this site from constantley trying to connect with my P.C.luckeley my firewall stops it but eventully they will succeed.Iplayed it a long time ago.I stopt,deleted my account but they keep attacing several times a day.I,ll be gratefull with any help\advise about this.i tryed acsessing the page sourse and i think i,ve only made it worse.

Asked by scarrleg 5 months ago

Answered by FredMcD 5 months ago

  • Solved

Add saved bookmarks to new version of Firefox

PC running Windows 10 hard drive failed, rebuild did not have Firefox. I downloaded latest version, but it showed up with older version of bookmarks. Before HD failed had… (read more)

PC running Windows 10 hard drive failed, rebuild did not have Firefox. I downloaded latest version, but it showed up with older version of bookmarks. Before HD failed had saved a later version in both HTML and JSOP (???), to a thumb drive. How does one replace current bookmarks with the newer version from the back up drive. Did not know that Firefox automatically does back ups. Thanks,

Asked by JJEULER 5 months ago

Answered by FredMcD 5 months ago

  • Solved

Having difficulty with bookmarks

Hello/hi Yesterday (Feb1) I had a functional problem with my email site (provider = Orange). Sorting it out with the technician obliged me to refresh Mozilla (for various… (read more)

Hello/hi Yesterday (Feb1) I had a functional problem with my email site (provider = Orange). Sorting it out with the technician obliged me to refresh Mozilla (for various reasons I'm still on Wndows 7), even though I saw that I had the latest version. I believe that I ticked all the right bowes when doing the Refresh. When it had completed my Orange function duly worked again - but! I could no longer see my (quite extenive) Bookmarks. There's no loner any button to enable me to Bookmark a current page.. My efforts via the drop-down Get-Help-on-Bookmarks function have not worked either. So, please, I need your help! Many thanks indeed for both your excellent browser and for the help which I hope will be forthcoming! Best wishes, PT.

Asked by peter.townsend1 5 months ago

Answered by FredMcD 5 months ago

  • Solved

Digital Check CX30 Scanner has communication error after Firefox latest update

My Digital Check CX30 Scanner has a communication error come up when trying to scan checks. This only happened after the latest update. I called the bank and the scanner … (read more)

My Digital Check CX30 Scanner has a communication error come up when trying to scan checks. This only happened after the latest update. I called the bank and the scanner is not the issue, Firefox is the issue. The scanner works on Chrome but I'd rather not use it. Tried uninstalling and re-installing Firefox. Added the website to the exception list for blocking pop-ups, added it to the trusted sites list in ublock origin. Still doesn't work. My IT guy is stumped. Any ideas would be greatly appreciated.

Thank you.

Asked by lindsey4 5 months ago

Answered by jscher2000 - Support Volunteer 5 months ago

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I can't change the spellchecking language despite installing dictionaries.

I installed multiple language dictionaries for spellchecking from the "add dictionaries" menu. Despite this, after restarting the browser (and the computer) multiple time… (read more)

I installed multiple language dictionaries for spellchecking from the "add dictionaries" menu. Despite this, after restarting the browser (and the computer) multiple times, no matter what I do, they don't show up in the spellcheck menu, the only option is still default "Polish" (language of my operating system). This is really annoying as I practically don't use Polish internet, so I would like to get English spellchecking. I even changed the Firefox interface language to English, but it didn't do anything.

Asked by nobody.shinobi 5 months ago

Answered by James 5 months ago

  • Solved

After a troubled Windows 10 update, certain websites report "Secure Connection Failed"

Following a VERY troubled update to Windows, which required several hard shutdown/reboots, invoked an automatic attempt to repair Windows, reported that the repair attemp… (read more)

Following a VERY troubled update to Windows, which required several hard shutdown/reboots, invoked an automatic attempt to repair Windows, reported that the repair attempt failed, but then booted into Windows normally, the only thing that seems to be wrong is that certain websites report "Secure Connection Failed" with an error code PR_END_OF_FILE_ERROR. Contrary to the support page, there is no option to report this to Mozilla; the only option is to retry. When I click retry, I get the same page with the error code PR_CONNECT_RESET_ERROR. This is not a problem with the website -- same website works fine in Firefox on both other computers in house, one running Windows 10 and one running Windows 11. This is not a problem with the operating system -- I have used both the system file check and distribution manager to check/repair Windows system files, and also successfully accessed the web page using Internet Explorer (Microsoft Edge is disabled in Policy Management). So this is clearly a problem with Firefox. I attempted to reset Firefox, but it didn't help. I then uninstalled Firefox, and attempted a clean re-install; I'm not sure how clean the reinstall was, because it detected the prior installation, and imported things. The sites I can't access include Wikipedia (of all things!), some links in the Firefox support pages, and my on-line banking website, which is pretty critical. Other websites work just fine, including most of my other financial accounts -- credit cards, etc. HELP!

Asked by king.david 4 months ago

Answered by king.david 4 months ago