All Products Support Forum

Hi

I had not saved Private Bookmarks in my old Intel+Rosetta Stone 2 Before Accepting to Upgrade :-(

These bookmarks we about US Tax Filing by October 15th after which you know there are severe penalties for failing to do this, as the deadline is already extended

Please help me how I can restore those lost Private bookmarks. I would be super happy because it is of highest Urgency and Importance

Thanks a ton in advance

Trying to log onto my regular Coles Supermarket and Target websites cannot because it is coming up with an error 403 XID: 198846465 why is this? Please Help ASAP. Thank you. What should I do. Tried clearing history and cookies not working. H

Yours Sincerely Anne Martyn

I have been a happy Firefox and Thunderbird used for many years, but the constant unnecessary tweaking and fiddling with the GUI has begun to spoil my user experience. Each update seemed to change something that was working fine and didn't need changing... the last straw was making the on-screen font so small that it was nearly impossible to read.

It took me quite a while to find a way to change the font size and appearance back to something usable. That was when I decided to disable automatic updates. Now, every time I open FF or TB I get a nag screen and this is beyond annoying. There does not appear to be any way to stop this happening outside of doing complicated stuff in the registry that I am not prepared to do.

So basically, I am looking for a recommendation on the best alternative browser and mail app that I can use when I delete FF and TB. Chrome seems to work OK for a browser and although I don't like the GUI, Gmail is probably the logical choice as I use Gmail addresses. I don't need apps that work on phones as I work on a PC, so a simple clear GUI is more important to me than all kinds of clever features that I will never use :)

Cheers... John D

Need to restore some missing bookmarks after upgrading to windows 10 also they are out of order.I am not real good on laptop so please give real detailed instructions I tried importing but not working

My logins in Firefox Lockwise keep disappearing. I can sync from my iPhone to get them back. But they continue to disappear on my computer. What can I do to make it stop disappearing?

Mozilla must be run by 20 somethings who don't realize many computer users have been using them for longer than they've been alive. As a result we are needing to be able to change the WAY TOO SMALL text in the menu bar, drop downs, tabs etc. Now that Font Size and Color Changer no longer works, is there a way to increase those fonts? If not, why don't they add that feature to the next version?

Is there a way to increase those fonts or do I need to go back to Safari?

SE

When using Instagram for Desktop random images fail to load

When the website is first accessed all is well, but once refreshed some images and profile pictures are greyed out and a brief description of the image in words appears rather than the image it's self.

On the occasions this happens the cross appears where the reload page button is

The issue is not replicated on either Waterfox, Chrome or Edge so I can only assume that it is a setting within Firefox that is causing the issue which is annoying as Firefox is my default browser !

Any suggestions would be gratefully received.

Hello,

I have been a firefox user for maybe 15 years, but today is my last day if you do not tell me how I permanently disable automatic updates. I went through all settings, tinkered with console, etc, and you still crash all my tabs on a regular basis.

Regards.

Hi,

from a day or two I can't play any video from facebook or youtube. It looks like is loading forever. I disabled all add-ons, but it didn't solve the problem. I have v93.0.

Do you have any ideas what I can do?

I have 10 tabs that open on startup. The master password prompts comes up before all ten tabs are loaded. When I enter master password while tabs are loading I get a reject that password is wrong. I watch and each keystroke does display the astrick as I type in the password field. If I just wait until all tabs are loaded and enter password all is well, no rejected password. Computer is a Dell with Intel Core I5 3.20 GHz 8GB memory 4 processors. Now in Firefox 93, but at has done this for many past releases and WIndows 10 Pro. It don't really bother me since I put up with it for a long time, but have wondered if anyone else has seen this and if there is a setting I have wrong. Maybe on a rare occasion I won't get a reject while tabs are loading.

I have 2 search tool bars one on top of the other at the top of every page. I only have google for a search engine. I would like to get rid of one of these bars. Any suggestion? I am not a programmer. They are confusing me. The top bar says "new...get...search" The second bar down has a back arrow, forward arrow, a circle, (marshall's) shield and a box with a circle on top (a man?). Thks for hlp. Ani Ana

Lately everytime I access Google Docs, the text somehow looks very bad. The problem is exclusively in Google Docs website and only happens when using Arial font. The problem did not persist in the other browser. Please help to forward this issue to the development team. Thank you

My power died recently, after which I opened Firefox, expecting to be greeted with the about:sessionrestore page but it was just a blank white page for some reason. The tab name still had "about:sessionrestore" but it was just blank, no window to select and restore. I backed up the sessionstore-backups folder and found the session I need to restore (recovery.jsonlz4). I dunno why, when I uncompressed that file, it saved that broken session as well. So the file looks like {Session with broken about:sessionrestore page -> Broken about:sessionrestore tab -> Session I want -> Tabs I want}

Is there any way to manually restore this nested session? I attached some images to help clarify. I don't really know how to work with json files, I'm using a freeware viewer to read the uncompressed session file. Thanks for any help.

I testd my My primary password security after powering up my PC and access can be had to my PC by cancelling the primary password box. In other words, it is ineffective and can be overrided. How do I correct that? Thanks