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  • Archived

Bookmarks added that I Firefox put there

Why is the system ADDING bookmarks to my list? Every day I delete them and every day Firefox bookmarks return to my list. Among others they include repeats over and ove… (read more)

Why is the system ADDING bookmarks to my list? Every day I delete them and every day Firefox bookmarks return to my list. Among others they include repeats over and over of items like "get involved", "Help and Tutorials", "About Us (from Firefox)" and others. I didn't put them there. I never went to these pages. Why do they keep showing up and why can't they simple be deleted and stay deleted? They slow down any attempt I make to find an actual bookmark that I place there.

Wading through all this information for support is ridiculous. There is no one place to get an answer. I've tried to report this as a bug and I've tried searching help files. I don't have time to read all this garbage. I just want this to work the way it used to work.

Asked by StevenJM 10 months ago

Last reply by FredMcD 10 months ago

  • Archived

Firefox crashes after using up 22GB of memory on my Win 7 (64) PC

Firefox has crashed my Win 7 (64) Ultimate by maxing out my 22GB RAM for a few weeks now; Chrome has zero issues. What is the excuse? There is no reason why open tabs in … (read more)

Firefox has crashed my Win 7 (64) Ultimate by maxing out my 22GB RAM for a few weeks now; Chrome has zero issues. What is the excuse? There is no reason why open tabs in the background should be consuming resources, especially even after closing them, yet the Firefox browser is a memory hog beyond reasonable explanations. My RAM is working properly, and I have virtual memory as well which apparently makes no difference in this issue.

 The suspicion is growing, that Ffox is doing something but I can't figure out what. When I had only 8GB RAM in the same PC the issue never came up, so I would appreciate it if posters not working in IT would refrain from adding foolish comments, like this is normal, expected, etc. If I were using high end photo editing software at the same time as audio engineering editing, I could expect this to be an issue. Running a browser to view online info should require a fraction of that kind of memory. What gives?
Past postings indicate this is not a new issue, yet responses show little real info of merit in addressing what appears to be a pervasive problem.

Asked by aldrichae 10 months ago

Last reply by TyDraniu 10 months ago

  • Archived

Firefox opens itself as a mobile on my PC

Hello, Since today, after a new update, when I open Firefox, it displays as a mobile. As you can see on the picture it believes it is full screen. When I try to switch to… (read more)

Hello, Since today, after a new update, when I open Firefox, it displays as a mobile. As you can see on the picture it believes it is full screen. When I try to switch to full screen either by using the button or double clicking the top bar, it then just changes position across my screen, I have to do it again and only then it accepts to fit my windows, it's super annoying. I don't have any entry with useragent changed in my about:config. Thanks in advance.

Asked by ekifake 10 months ago

Last reply by cor-el 10 months ago

  • Archived

Time to dump Firefox

Is it time to dump Firefox and just use the MS browser? I've used FF for so many years that I've lost track of how other browsers perform. Yet, with version 91, such ba… (read more)

Is it time to dump Firefox and just use the MS browser? I've used FF for so many years that I've lost track of how other browsers perform. Yet, with version 91, such basic things were screwed up (on purpose or by accident, I can only guess) and user control so ignored that I feel I am now using a MS product.

I posted one issue but I have run across at least one stupid issue, and expect more now, so I'm not going to start a list. I'll just say things were needlessly broken and true user control was limited. One cannot even go back from this sad upgrade as profiles are locked to the newer version and blocked from use with the last working version.

I'm well past old enough to know that this is how open-source functioned in its early years when consistency from version to version was lost in the flow of [too many] ideas. I also have seen the opposite - authoritarian ways of MS and backed away from them beyond OS. Now, I'm sensing FF has reached the authoritarian days too.

Didn't see a better place to post this but someone needed to hear it.

Asked by jonbarden 10 months ago

Last reply by Terry 10 months ago

  • Archived

hi Suggestion to you from me.

I'll propose it here for the first time. I am a smartphone I don't have it, but can you register it with firefox as one of the security things you don't have? Because the… (read more)

I'll propose it here for the first time. I am a smartphone I don't have it, but can you register it with firefox as one of the security things you don't have? Because the browser constantly asks me to sign up for my android. Is it mysterious? I don't have an i-phone or another smartphone. Would this support be proof that someone is accessing it using my account? There have been a lot of suspicious accesses to my PC these days, and no matter how hard I try, I can't prevent it. So I have a suggestion for you. I want you to increase the hardness of security by registering that firefox users do not have smartphones. That way, you can block suspicious access to my PC and not feel uncomfortable. Can you know how unpleasant I am? I live in Japan. My PC terminal is connected to the corporate terminal of Osaka City Hall. Before I knew it. I just used Osaka City Hall for work! I don't live in this city. This criminal is probably using android. Register that the user does not have a smartphone and block from these things

Would you like to do it?

Thank you for reading.

Asked by chiyomiya 10 months ago

Last reply by FredMcD 10 months ago

  • Archived

Forge of Empires Clunky

Forge of Empires, the game, runs clunky after each update that Inno Games does to FOE. Inno claims it is Firefox. Do you know of issues with FF that does not allow it to … (read more)

Forge of Empires, the game, runs clunky after each update that Inno Games does to FOE. Inno claims it is Firefox. Do you know of issues with FF that does not allow it to run FOE game well?

The game acts like I have 56k dial up connection, when I have 200Mps cable. Brand new 11th gen Intel processor with 64G Ram and a Nvidia 3036 Geforce graphics card.

Asked by cpalford7 10 months ago

Last reply by JP 10 months ago

  • Archived

"Primary Password" requests for

I'm used to entering my primary password whenever I open my browser. However, recently I started getting 2 separate primary password pop-up requests. The new one locks th… (read more)

I'm used to entering my primary password whenever I open my browser. However, recently I started getting 2 separate primary password pop-up requests. The new one locks the entire browser until I enter the password. A new 'tab' is showing on the outside boarder of the browser. Not the tab bar, but around the outside as if the entire browser was a tab.

I can't find any security setting that enabled this and I'm wonder if this a security setting applied by my IT department or is it a security problem. OS: macOS Big Sur, version 11.5 Browser: 91.0.1 (64 bit)

Asked by Ken 10 months ago

Last reply by Bithiah 10 months ago

  • Archived

Unable to get response from a button

This is a new problem. When I attempt to log onto the microchip support site "https://www.microchip.com/wwwregister/login.aspx?ReturnUrl=https://microchipsupport.force.co… (read more)

This is a new problem. When I attempt to log onto the microchip support site "https://www.microchip.com/wwwregister/login.aspx?ReturnUrl=https://microchipsupport.force.com", the button does nothing. The button contains the following link: javascript:__doPostBack('_ctl0$_ctl0$MainContent$PageContent$Login2$LinkButton1',)

The page works OK with Microsoft Edge (Ugh)

Thank you for your help

Asked by marklossner 10 months ago

Last reply by FredMcD 10 months ago

  • Archived

How should I report difficulties with Firefox on two financial sites

After many, many smooth years of using FF (Windows), I am unable to fully use FF at two financial sites. Is this information useful to the Mozilla/FF team? If so how can… (read more)

After many, many smooth years of using FF (Windows), I am unable to fully use FF at two financial sites. Is this information useful to the Mozilla/FF team? If so how can I report. BTW I can use Edge to complete these functions that FF is no longer able to complete.

Asked by craigsc 9 months ago

Last reply by FredMcD 9 months ago

  • Archived

Cannot access https://service.mcafee.com/ with Firefox

I cannot seem to access https://service.mcafee.com/ with Firefox - it just shows a gray circle with red going around it. I even added it to the Exceptions. Using Edge or … (read more)

I cannot seem to access https://service.mcafee.com/ with Firefox - it just shows a gray circle with red going around it. I even added it to the Exceptions.

Using Edge or Chrome I go right to the site.

Asked by Mark D 9 months ago

Last reply by FredMcD 9 months ago

  • Archived

CRASHES

a3a9fc55-917a-4445-879a-746a5fbf98d9 79093d52-17b1-45b4-a812-d7648b45b3e6 4c3609a7-af03-4e93-bd2e-4c8c563919dd 6532821f-fdfa-4e97-aa8f-5bc06d028d46 61650eef-dc07-46ea-929… (read more)

a3a9fc55-917a-4445-879a-746a5fbf98d9 79093d52-17b1-45b4-a812-d7648b45b3e6 4c3609a7-af03-4e93-bd2e-4c8c563919dd 6532821f-fdfa-4e97-aa8f-5bc06d028d46 61650eef-dc07-46ea-9298-b1b6a6f8e3aa cd41b74a-b16c-436a-8f7e-40907d64c2ea

THESE ARE CRASHES ID WIN 10 91.0.2

Asked by tbillias 9 months ago

Last reply by FredMcD 9 months ago

  • Archived

Firefox message when starting the browser. I should update the browser.

Hello. When I start the Firefox browser, I always get the request to update the browser. But if I click in the menu> Help> Info at the top right, then I have the cu… (read more)

Hello. When I start the Firefox browser, I always get the request to update the browser. But if I click in the menu> Help> Info at the top right, then I have the current version. What's behind it?

Asked by Friedhelm Johannsen 9 months ago

Last reply by FredMcD 9 months ago

  • Archived

few months of not working

Just to let you know. the last few months firefox is not working very well with certain sites. It freezes and gets kicked off for to many cookies. I use firefox as primar… (read more)

Just to let you know. the last few months firefox is not working very well with certain sites. It freezes and gets kicked off for to many cookies. I use firefox as primary browser. work from home. i have been forced to switch to chrome or edge at times in the middle of business. not sure why it is happening or what to do about it. But figured should let you know.

Asked by john649 9 months ago

Last reply by jscher2000 - Support Volunteer 9 months ago

  • Archived

BigSur and Firefox

Firefox seems to reset to a newly downloaded state without reason. All my bookmarks and custom settings are lost. This has happened several times now and I do not know … (read more)

Firefox seems to reset to a newly downloaded state without reason. All my bookmarks and custom settings are lost. This has happened several times now and I do not know if it is a BigSur issue or a Firefox issue. My Mac was just updated to BigSur and I did not have this problem on Catalina. I am about to give up on Firefox because of this issue.

Asked by bnmcdonnell5789 9 months ago

Last reply by FredMcD 9 months ago

  • Archived

New Firefox Install Popup

Every time I open my Firefox browser I get the Firefox popup that shows 2 options for me. Either install the new Firefox or I can "dismiss" the offer. I do not wish to in… (read more)

Every time I open my Firefox browser I get the Firefox popup that shows 2 options for me. Either install the new Firefox or I can "dismiss" the offer. I do not wish to install the "New" Firefox browser, but the popup does not quit showing up. I would like it gone, gone, gone. Please help.

Asked by steve furlan 7 months ago

Last reply by cor-el 7 months ago