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  • Archived

I DO NOT LIVE IN USA !!

For weeks now I have had repeated problems in signing in to Gmail and Firefox Browser. I am continually being asked to identify myself and to change passwords etc. At th… (read more)

For weeks now I have had repeated problems in signing in to Gmail and Firefox Browser. I am continually being asked to identify myself and to change passwords etc. At the root of the problem appears to be thzt Google or Firefox has decided that I live in USA. I have never even visited USA. I have lived in FRANCE some 25 years. But, someone has decided otherwise and I suspect it is someone with a VPN who keeps changing his address. There is possibly a fault with the latest version of Google which over-writes the French telephone dial code (0033) with a code from USA. My IP address is also changed to a US number. The last time I did a trace I arrived at gchao.com in Florence , Colorado. (23.249.172.213).

I have tried three times to bring this problem to Google but I never receive an answer.

I have three levels of anti-malware in use. The problem appears to principally relate to an HP portable running Windows 10. VIZ ---

Firefox on Windows 10 United States (estimated) IP address: 104.243.212.135 09:16:46 (CDT) Sunday, 28 Jun 2020

I cannot spend the rest of my life changing passwords. Can you plrease help me.


[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Asked by poplars07 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Privat bleiben

Ich bin ganz schön erschrocken, wie ich ausspioniert werden könnte, oder getrackt oder wie auch immer. Gibt es eine Generaleinstellung in Ff um dies zu unterbinden? Diese… (read more)

Ich bin ganz schön erschrocken, wie ich ausspioniert werden könnte, oder getrackt oder wie auch immer. Gibt es eine Generaleinstellung in Ff um dies zu unterbinden? Diese Frage kommt von Peter

Asked by expert.info 2 years ago

Last reply by McCoy 2 years ago

  • Archived

Microphone works only in one ear

I have problems with my microphone (akg p120) with audiocard (steinberg ur-12), when i use mic in firefox it works only in one ear. In other applications my mic works in … (read more)

I have problems with my microphone (akg p120) with audiocard (steinberg ur-12), when i use mic in firefox it works only in one ear. In other applications my mic works in two ears. Please solve my problem.

Asked by f.molotov.00 2 years ago

Last reply by cor-el 1 year ago

  • Archived

PDF files

When I Tried to open a PDF file another page opened asking me to down load a zip file, I think it was nodeJ. I thought I could click on Firefox to view a downloaded file … (read more)

When I Tried to open a PDF file another page opened asking me to down load a zip file, I think it was nodeJ. I thought I could click on Firefox to view a downloaded file from my Dr.? I came to Firefox to get away from google, so I feel a bit uneasy with google products all over Firefox. Am I still being tracked by Google Analytics? I tried Tutorials, but when I clicked on the menu the tutorial said to select something that was not in the drop down menu! Please help. I do not want to go back to Chrome or Linux!

Asked by trueself11 1 year ago

Last reply by ARMAN KHAN 1 year ago

  • Archived

not sync

Hello I need help, I've been using SYNC for many years and it's always worked fine, but at the moment I can't sync my account on new devices. do not know what's going on,… (read more)

Hello I need help,

I've been using SYNC for many years and it's always worked fine, but at the moment I can't sync my account on new devices.

do not know what's going on, I've done disconnect on all devices, I re-logged in but does not sync my passwords and sites

Asked by Raul Xavier 1 year ago

Last reply by Andrew 1 year ago

  • Archived

Flash doesn't work for a specific website.

https://support.mozilla.org/en-US/kb/flash-blocklists . If the link above above worked , on my Firefox browser flash is in "extensions" not "plugins". What I saw is not c… (read more)

https://support.mozilla.org/en-US/kb/flash-blocklists .

If the link above above worked , on my Firefox browser flash is in "extensions" not "plugins". What I saw is not consistent with what was described in the directions for help. That is, about "blocking dangerous sites". I did not see this anywhere.

I loaded the same website in Google Chrome and it worked fine.

elothas.

Asked by elothas 1 year ago

Last reply by James 1 year ago

  • Archived

Firefox anticipates and places words in my e-mail

Firefox anticipates and automatically causes words to be placed in my e-mails. This interferes with my thoughts and writing. It is disrupting, disturbing, and offensive… (read more)

Firefox anticipates and automatically causes words to be placed in my e-mails. This interferes with my thoughts and writing. It is disrupting, disturbing, and offensive.

How can I stop this in my e-mail? Can I turn it off? If not, Firefox please remove this unwanted and intrusive feature from your system or at least give users the option to turn it on or off.

Asked by rlwlet 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox using excessing cpu resources also just tonight Adblock Plus addon doesn't allow pages to load

Anyone else notice excessive cpu usage with Firefox 77.0.1? It's been going on for the past week. 17.6-27% cpu usage just sitting here on the support page only after a fr… (read more)

Anyone else notice excessive cpu usage with Firefox 77.0.1? It's been going on for the past week. 17.6-27% cpu usage just sitting here on the support page only after a fresh restart of the computer.

I also just noticed tonight not a single page would load. Switched to trouble shooting which disables the addons and pages loaded. Closed the browser and opened it again to be in normal mode and started disabling addons. The one I disabled to get pages to load again was Adblock Plus. Go figure of all the addons this is the one that is going to kill the browser from loading anything. I've already sent a report for this on the addon itself not sure what else to do there other then enjoy a bunch of adds for a while.

The one that concerns me more is Firefox just sucking away at the power for no reason at all. I can fill the top bar with tabs normally and not be using this much cpu. I would say it has developed a memory leak of sorts or something considering it's using 0 disk and network activity yet currently is using 18.4% cpu and 635MB memory for this single page being open.

Asked by scgt1 1 year ago

Last reply by ARMAN KHAN 1 year ago

  • Archived

Confirm Identity

After putting in my username and password, at a site I frequently access, it asks me a 'confirm identity' question. This happens each time I sign in, even though I check … (read more)

After putting in my username and password, at a site I frequently access, it asks me a 'confirm identity' question. This happens each time I sign in, even though I check the box saying I am using a trusted computer.

Asked by rjgulovsen 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Is JavaScript still supported by FireFox??

recently i went from version 1904 to 2004 in Win10 and have had nothing but problems in viewing and bringing up websites that I had no problems with in the past. Am I mi… (read more)

recently i went from version 1904 to 2004 in Win10 and have had nothing but problems in viewing and bringing up websites that I had no problems with in the past. Am I missing something?????

Asked by Bruce Lague 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Why Can't We View Certain Crossword Puzzles with Firefox?

My wife likes to print certain crossword puzzles every day. We've discovered that some sites won't open in Firefox 77.0.1 (64-bit). We can't find a setting that fixes thi… (read more)

My wife likes to print certain crossword puzzles every day. We've discovered that some sites won't open in Firefox 77.0.1 (64-bit). We can't find a setting that fixes this and would appreciate help.

Here are the links we use:

https://www.puzzlesociety.com/los-angeles-times-sunday-crossword

https://www.puzzlesociety.com/netword/2020/06/28

We can download these puzzles in Google Chrome but they don't print properly that way.

Thanks!

Asked by Anan 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Searches redirecting

Since Firefox updated, regardless of search engine I use, I am redirected to a different search engine or a random website that wont load. Example, if I use Google to sea… (read more)

Since Firefox updated, regardless of search engine I use, I am redirected to a different search engine or a random website that wont load. Example, if I use Google to search something, it sends me to Bing as soon as I hit enter. Sometimes it will send me to a site called searchwise.com. I have checked add ons, plug ins, etc., there is nothing in my computer that explains this. This is beyond frustrating and I am about to remove Firefox permanently.

Asked by andreahays18 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Random censorship of various swears across different sites

Hey, so I've noticed for a few weeks now that across a few different websites like Reddit & Messenger, some words that are clearly meant to be swears are replaced wit… (read more)

Hey, so I've noticed for a few weeks now that across a few different websites like Reddit & Messenger, some words that are clearly meant to be swears are replaced with the same word over and over.

For example, I was talking with one of my friends earlier in Messenger on desktop and at some point he typed "son of a bitch". When I opened up Messenger on the same platform again a few hours later, I notice that it said "son of a boss" instead. I checked Messenger on my phone, and it didn't change the word there.

The same thing occurs on my Reddit account sometimes too, where similar swears are replaced with "boss".

I'm not sure if this is even a Firefox issue, but it hasn't happened anywhere else on my computer or phone before, and my friends and I can't replicate it on their devices either. Thanks in advance for any help you can provide!

Asked by emacdonald99 1 year ago

Last reply by the-edmeister 1 year ago

  • Archived

An issue with displaying images on certain sites/FF's profile folder/storage?

Hey all - been trying to troubleshoot an issue with Firefox (multiple of the latest versions, but 77 currently) on Mac OSX Catalina, appreciate any help! Issue: Certain … (read more)

Hey all - been trying to troubleshoot an issue with Firefox (multiple of the latest versions, but 77 currently) on Mac OSX Catalina, appreciate any help!

Issue: Certain websites intermittently display strange behavior, such as not loading interactive content (videos/gifs on reddit, for example, displaying as static images) and some sites not loading images at all (Twitter shows empty boxes where images would be) and a few other similar issues.

Steps I've tried: - Using a private window solves almost all the issues. But disabling all extensions and plugins in a normal window doesn't solve it. (I believe I understand private windows to use the RAM for caching but use the HDD under normal circumstances?) - Enabling/disabling VPN makes no difference, nor does what network I'm on, and other devices on this network have no similar issues - Other browsers on the same computer have no issues - Malware, anti-virus, etc all are active and scan has been run a few times. - Apple's hardware diagnostic turns up no issues, and this has happened now in FF over multiple of the latest versions (not sure when exactly it started) on two different Macbooks, though the new one is from an image of the old one (maybe that's something?) - Uninstalling/reinstalling FF does not make a difference

Where I'm at: The only thing that sort of worked (But it's now stopped working on certain sites, but continues to work for others) is moving FF's profile folder, uninstalling, and reinstalling. I was lead to believe FF would then create a new folder when this happened, but it just kicked up an error for me and wouldn't start. When I moved the old profile folder back and started up the freshly installed version with the old profile folder, the problems were all solved. Though as mentioned, they are starting to happen again on some of the sites. No errors or changes have been made that I can identify, plenty of space available on the HDD, etc.

I've become a big fan of FF over the years (over Chrome), and want to stay in a privacy-focused browser, but I haven't been able to find much that seems to help this specific situation online. Any help is appreciated!

Asked by alex144 1 year ago

Last reply by Shashank Shekhar 1 year ago

  • Archived

sync andriod

Thank you, My dell laptop win 7 pro, latest firefox, have one cell phone added to device. Cell phone, android 4.4.4 droid maxx, firefox for android. When I access two ema… (read more)

Thank you, My dell laptop win 7 pro, latest firefox, have one cell phone added to device.

Cell phone, android 4.4.4 droid maxx, firefox for android.

When I access two email accounts from my cell phone I go right in with no password.

When I try to access other accounts it asks for a master password, when I enter the password it just goes back to "enter master password", if I hit cancel 4-7 times it will go away and let me in but I have to manually enter password. Reloaded firefox, very few apps,automatic updates.

Asked by deeke38 1 year ago

Last reply by Wesley Branton 1 year ago

  • Archived

firefox browser

still during yahoo email and using firefox browser getting " A PROGRAM IS SLOWING DOWN YOUR BROWSER " and there is nothing else running at all , it does not happen if i u… (read more)

still during yahoo email and using firefox browser getting " A PROGRAM IS SLOWING DOWN YOUR BROWSER " and there is nothing else running at all , it does not happen if i use edge

J.R.

Asked by revere31 2 years ago

Last reply by FredMcD 2 years ago