Showing questions tagged: Show all questions
  • Archived

authentication code , backup code

My device is lost after I buy new device i login my Firefox account but asking authentication code but I lost my old device also lost my backup code now what to do ? … (read more)

My device is lost after I buy new device i login my Firefox account but asking authentication code but I lost my old device also lost my backup code now what to do ?

Asked by sunil katariya 2 years ago

Last reply by christ1 2 years ago

  • Archived

Firefox crashes

Hi, Firefox crashes when connecting to application in non-private mode, but does not crash when connecting in private mode. Below is the crash report. Accessibility: Act… (read more)

Hi,

Firefox crashes when connecting to application in non-private mode, but does not crash when connecting in private mode. Below is the crash report.

Accessibility: Active AccessibilityClient: firefox.exe|65.0.0.6963 AccessibilityInProcClient: 0x400 AdapterDeviceID: 0x591b AdapterDriverVersion: 21.20.16.4627 AdapterSubsysID: 00000000 AdapterVendorID: 0x8086 Add-ons: ciscowebexstart1%40cisco.com:1.0.12,screenshots%40mozilla.org:35.0.0,webcompat%40mozilla.org:3.0.0,formautofill%40mozilla.org:1.0 AvailablePageFile: 25188855808 AvailablePhysicalMemory: 22767136768 AvailableVirtualMemory: 140735584608256 BIOS_Manufacturer: HP BlockedDllList: BreakpadReserveAddress: 1722382155776 BreakpadReserveSize: 83886080 BuildID: 20190124174741 CPUMicrocodeVersion: 0x8e ContentSandboxCapable: 1 ContentSandboxLevel: 5 CrashTime: 1549399057 DOMIPCEnabled: 1 EMCheckCompatibility: true EventLoopNestingLevel: 1 FramePoisonBase: 9223372036600889344 FramePoisonSize: 65536 GPUProcessLaunchCount: 1 GPUProcessStatus: Running InstallTime: 1549371644 MemoryErrorCorrection: None ModuleSignatureInfo: {"CrowdStrike, Inc.":["umppc8305.dll"],"Elastica Inc.":["RAgentDrv.dll","RAgentNsp.dll"],"Malwarebytes Corporation":["mbae64.dll"],"Microsoft Corporation":["api-ms-win-crt-runtime-l1-1-0.dll","api-ms-win-crt-string-l1-1-0.dll","api-ms-win-crt-heap-l1-1-0.dll","api-ms-win-crt-stdio-l1-1-0.dll","api-ms-win-crt-convert-l1-1-0.dll","api-ms-win-crt-locale-l1-1-0.dll","api-ms-win-crt-math-l1-1-0.dll","api-ms-win-crt-time-l1-1-0.dll","api-ms-win-crt-filesystem-l1-1-0.dll","api-ms-win-crt-environment-l1-1-0.dll","api-ms-win-crt-utility-l1-1-0.dll","api-ms-win-crt-multibyte-l1-1-0.dll","msvcp140.dll","VCRUNTIME140.dll"],"Microsoft Windows":["ole32.dll","setupapi.dll","wintrust.dll","wtsapi32.dll","evr.dll","MSAudDecMFT.dll","mfperfhelper.dll","msmpeg2vdec.dll","mf.dll","ondemandconnroutehelper.dll","explorerframe.dll","twinapi.dll","dataexchange.dll","aepic.dll","mscms.dll","ntshrui.dll","oleacc.dll","OneCoreUAPCommonProxyStub.dll","DWrite.dll","srvcli.dll","wscapi.dll","edputil.dll","credui.dll","OneCoreCommonProxyStub.dll","cscapi.dll","NapiNSP.dll","dxva2.dll","usp10.dll","dbgcore.dll","dbghelp.dll","pnrpnsp.dll","winrnr.dll","wsock32.dll","version.dll","cldapi.dll","linkinfo.dll","urlmon.dll","fltLib.dll","rasadhlp.dll","secur32.dll","AudioSes.dll","MMDevAPI.dll","nlaapi.dll","wshbth.dll","avrt.dll","RTWorkQ.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","mfplat.dll","FWPUCLNT.DLL","winnsi.dll","msvcp110_win.dll","policymanager.dll","iertutil.dll","d3d11.dll","dcomp.dll","WinTypes.dll","CoreMessaging.dll","CoreUIComponents.dll","TextInputFramework.dll","WINMMBASE.dll","winmm.dll","uxtheme.dll","rmclient.dll","twinapi.appcore.dll","dwmapi.dll","gpapi.dll","dxgi.dll","wininet.dll","winhttp.dll","propsys.dll","ntmarta.dll","winsta.dll","rsaenh.dll","IPHLPAPI.DLL","dnsapi.dll","mswsock.dll","cryptsp.dll","CRYPTBASE.DLL","bcrypt.dll","devobj.dll","sspicli.dll","userenv.dll","profapi.dll","powrprof.dll","msasn1.dll","kernel.appcore.dll","ucrtbase.dll","bcryptPrimitives.dll","crypt32.dll","windows.storage.dll","KERNELBASE.dll","msvcp_win.dll","win32u.dll","cfgmgr32.dll","gdi32full.dll","shell32.dll","msvcrt.dll","imm32.dll","rpcrt4.dll","imagehlp.dll","shlwapi.dll","oleaut32.dll","advapi32.dll","user32.dll","SHCore.dll","msctf.dll","ws2_32.dll","nsi.dll","clbcatq.dll","sechost.dll","psapi.dll","combase.dll","gdi32.dll","kernel32.dll","ntdll.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","nss3.dll","mozavcodec.dll","freebl3.dll","nssckbi.dll","softokn3.dll","mozavutil.dll","mozglue.dll","ia2marshal.dll","lgpllibs.dll"],"Symantec Corporation":["IPSEng64.dll","sysfer.dll"]} MozCrashReason: MOZ_CRASH(Should never get here!) Notes: FP(D00-L1000-W00001000-T000) Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x1436, AdapterSubsysID2: 00000000, AdapterDriverVersion2: 22.21.13.8216DWrite? DWrite+ WR? WR- OMTP? OMTP+4 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ProxyStreamSize: 136 ProxyStreamSizeFrom: IStream::Stat ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 624562 StartupCrash: 0 StartupTime: 1549371644 SystemMemoryUsePercentage: 33 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20190124174741","version":"65.0","vendor":"Mozilla","displayVersion":"65.0","platformVersion":"65.0","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":32647,"virtualMaxMB":134217728,"cpu":{"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":158,"stepping":9,"l2cacheKB":256,"l3cacheKB":8192,"speedMHz":2904,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":16299,"windowsUBR":904,"installYear":2018},"hdd":{"profile":{"model":"SAMSUNG MZVPW256HEGL-000H1","revision":"CXZ74H0Q"},"binary":{"model":"ST1000LM049-2GH172","revision":"RXM3"},"system":{"model":"SAMSUNG MZVPW256HEGL-000H1","revision":"CXZ74H0Q"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"ContentBackend":"Skia","adapters":[{"description":"Intel(R) HD Graphics 630","vendorID":"0x8086","deviceID":"0x591b","subsysID":"00000000","RAM":null,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVersion":"21.20.16.4627","driverDate":"3-9-2017","GPUActive":true},{"description":"NVIDIA Quadro M2200","vendorID":"0x10de","deviceID":"0x1436","subsysID":"00000000","RAM":4096,"driver":"C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvbl.inf_amd64_bbeca577fe7053a8\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvbl.inf_amd64_bbeca577fe7053a8\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvbl.inf_amd64_bbeca577fe7053a8\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvbl.inf_amd64_bbeca577fe7053a8\\nvldumdx.dll C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvbl.inf_amd64_bbeca577fe7053a8\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvbl.inf_amd64_bbeca577fe7053a8\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvbl.inf_amd64_bbeca577fe7053a8\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvbl.inf_amd64_bbeca577fe7053a8\\nvldumd.dll","driverVersion":"22.21.13.8216","driverDate":"5-9-2017","GPUActive":false}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":3440,"screenHeight":1440,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":3440,"screenHeight":1440,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"d3d11","gpuProcess":{"status":"available"},"wrQualified":{"status":"blocked"},"webrender":{"status":"opt-in"},"advancedLayers":{"status":"available"},"d3d11":{"status":"available","version":45312,"warp":false,"textureSharing":true,"blacklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"isWow64":false,"sec":{"antivirus":["Symantec Endpoint Protection"],"antispyware":null,"firewall":["Symantec Endpoint Protection","Windows Firewall"]}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.search.region":"US","browser.search.widget.inNavBar":true},"sandbox":{"effectiveContentProcessLevel":5},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false,"defaultSearchEngine":"google-b-1-d","defaultSearchEngineData":{"name":"Google","loadPath":"jar:[app]/omni.ja!/google-b-1-d.xml","origin":"default","submissionURL":"https://www.google.com/search?client=firefox-b-1-d&q="},"searchCohort":"nov17-2"},"profile":{"creationDate":17855},"addons":{"activeAddons":{"ciscowebexstart1@cisco.com":{"version":"1.0.12","scope":1,"type":"extension","updateDay":17904,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Join WebEx meetings using Firefox ™","name":"Cisco WebEx Extension","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17904,"signedState":2},"screenshots@mozilla.org":{"version":"35.0.0","scope":1,"type":"extension","updateDay":17932,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Take clips and screenshots from the Web and save them temporarily or permanently.","name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17345},"webcompat@mozilla.org":{"version":"3.0.0","scope":1,"type":"extension","updateDay":17887,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compat","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17345},"formautofill@mozilla.org":{"version":"1.0","scope":1,"type":"extension","updateDay":17932,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form

Asked by jhadley2 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Hardware acceleration on MacOS leads to 100% CPU (even with no windows open)

I've noticed that on MacOS 10.14.2 and Firefox 65 (but also 64, 63...) when I have Hardware acceleration turned on the CPU jumps to 100%. If I turn it off I experience gl… (read more)

I've noticed that on MacOS 10.14.2 and Firefox 65 (but also 64, 63...) when I have Hardware acceleration turned on the CPU jumps to 100%. If I turn it off I experience glitches for example on Netflix or Youtube.

What is going on? Why am I experiencing this issue?

Asked by ziofil 2 years ago

Last reply by ziofil 2 years ago

  • Archived

Firefox crashes

It is as if my Quantum FF browser froze stuck when I tried searching the search field with the question "Why does my the software support.com mimic my SuperantiSpyware.ex… (read more)

It is as if my Quantum FF browser froze stuck when I tried searching the search field with the question "Why does my the software support.com mimic my SuperantiSpyware.exe app?" When I typed that in and clicked on search icon, nothing happened. And yet I was able to navigate out of the page to other Mozilla related pages. It's like there was another software 'monitoring' and not allowing changes to other webpages or to do searches. Earlier, I had read that the SuperantiSpyware.exe software get recommended and I liked it. But unfortunately, it started to start running , but when I checked the properities, the owner was no longer Superanitspyware but a company called Support.com? This was after I had changed the file and folder permissions to allow System access to the software file and folder I had installed SuperantiSpyware to. Now it looks like the Superantispyware software is running (and its Ui Dashboard Console), but when I check with TaskManager and look at it's properities , I see it was sponsored by someone else (I mean the software itself as seen in the properties submenu of Taskmanager for the .exe file - it doesn't mention SuperantiSpware.exe ; the digital signatures page for the software now says Support.com instead of the name of SuperantiSpyware company!!).

Asked by Samk1977 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Firefox draws only an outline of a window

Hello, for some time Firefox draws only an outline of a window when I try to open "Help" sub-menu ( or any other firefox sub-menu), or uBlock Origin and Video Download He… (read more)

Hello, for some time Firefox draws only an outline of a window when I try to open "Help" sub-menu ( or any other firefox sub-menu), or uBlock Origin and Video Download Helper menus. Additionally after I try to open any of the sub-menus even the main Firefox menu draws only an outline. Firefox behaves like this until program restart. After it's opened once again the main menu is accessible (but not uBlock and VDH menus). The other way is to open a private window and access the main menu there ( but only the main menu as in "regular" window). I tried to uninstall the add-ons and clear all the config files but no luck there. Besides, Firefox menu behaving strangely on its own indicates that it may not be any add-on's fault. I attach the screenshot. It was not easy to capture what I'm talking about because the outline usually disappears after pressing "Print Screen". Please help.

Asked by MrSinister 2 years ago

Last reply by MrSinister 2 years ago

  • Archived

How do I restore website login information from Sync? I had to delete my cookies to troubleshoot a problem with one of my other sites.

I have a private email account that does not store the password, so I can't retrieve it in case of a loss. However, I had to try to troubleshoot a login problem on anoth… (read more)

I have a private email account that does not store the password, so I can't retrieve it in case of a loss. However, I had to try to troubleshoot a login problem on another site, so I tried deleting all my cookies and site data. Unfortuntately, that wiped out my ability to access that email, and that email service said it absolutely can't help me since it can't see the password.

I'm wondering if, with Sync, I can somehow access a backed-up copy of those cookies, even just to look at their contents, to see if I can find my password in it for my email(?)

Asked by ebinrock 2 years ago

Last reply by cor-el 2 years ago

  • Archived

firefox opens on PC start up, I do not want it to. please advise.

Firefox opens on my PC win10, prof 64 bit on start up. Up to date... both Ff and windows. I do not want it to. I like to open the browser myself. This is how I have alw… (read more)

Firefox opens on my PC win10, prof 64 bit on start up. Up to date... both Ff and windows.

I do not want it to.
I like to open the browser myself. 

This is how I have always set it. I have not changed the settings. Is it an up date or a virus issue...? Especially if a virus is present I do not want it to open...

Please let me know how to set the browser not to start until I ask it to.

Thank you, Anna

Asked by Anne 2 years ago

Last reply by WestEnd 2 years ago

  • Archived

Firefox crashes

When trying to download a file using Firefox, it crashes. It does it with any file. I have, in my options, set to always ask location before downloading. When the box com… (read more)

When trying to download a file using Firefox, it crashes. It does it with any file. I have, in my options, set to always ask location before downloading. When the box comes up right after clicking something to download so you can find location to put the file, the window pops up I move the mouse to search for location it crashes everytime. I have gone in and changed the option to do not ask and tried to change default location the exact same thing happens. I change the option to do not ask and leave it to default "download" location then it works just fine. I have Windows 10 64 bit. Firefox 65.0.1 (64bit). Does the same thing in safe mode, all extensions disabled. Can anyone help me with this?

Asked by raypra2 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

firefox closes itself

When i click on it it closes fast. And i tried everything update my graphic card, reinstall it, update flash, check virus, disable add ons. I did nothing, i restarted my … (read more)

When i click on it it closes fast. And i tried everything update my graphic card, reinstall it, update flash, check virus, disable add ons. I did nothing, i restarted my pc and all of the sudden i have this crap.

Asked by blue5eyes5 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Why is my firefox crashing?

I am trying to take an exam through Canvas and I need to record a media but as soon as i press the record button, it takes me to my home screen and tells me Firefox has c… (read more)

I am trying to take an exam through Canvas and I need to record a media but as soon as i press the record button, it takes me to my home screen and tells me Firefox has crashed.

Asked by izblrob 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Is it possible to hide a website from suggestions in the address bar permanently without deleting any data (history, cookies, passwords, etc.)?

I would like to hide a specific website from my search suggestions in the address bar permanently. I have read https://support.mozilla.org/en-US/kb/remove-websites-awesom… (read more)

I would like to hide a specific website from my search suggestions in the address bar permanently. I have read https://support.mozilla.org/en-US/kb/remove-websites-awesome-bar-suggestions, but these either don't work permanently or remove everything about the website. I want to be able to continue using the site normally but not have it show up in the address bar when I type something in. Is this possible?

Asked by JackMacWindows 2 years ago

Last reply by cor-el 2 years ago

  • Archived

In FF, under Privacy and Security, it talks about "Prevent Accessibility services..." I went to Learn More and eventually found that the "Accessibility Instan

In FF, under Privacy and Security, it talks about "Prevent Accessibility services..." I went to "Learn More" and eventually found that the "Accessibility Instantiator … (read more)

In FF, under Privacy and Security, it talks about "Prevent Accessibility services..." I went to "Learn More" and eventually found that the "Accessibility Instantiator is UNKNOWN|" Also I did not put that line after the N in UNKNOWN. Is this bad? what is it and should (how) do I get rid of it?

Asked by Fred29 2 years ago

Last reply by cor-el 2 years ago

  • Archived

embeded videos won't load

Sites that rely on embeded videos don't load properly. The videos usually appear as an "Unable to Connect" error, like the screenshot I uploaded as a random example. This… (read more)

Sites that rely on embeded videos don't load properly. The videos usually appear as an "Unable to Connect" error, like the screenshot I uploaded as a random example. This doesn't seem to impact sites like YouTube, which host content themselves.

I tried running Firefox in safe mode, but this didn't change anything.

Asked by NopSled 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

mint.com stopped launching on firefox after recent update. Mint says it's not their problem

I updated a few days ago and ever since mint.com will not launch. Worked with tech support at Mint and they say it's not their platform. Mint will launch ok on Chrome and… (read more)

I updated a few days ago and ever since mint.com will not launch. Worked with tech support at Mint and they say it's not their platform. Mint will launch ok on Chrome and the mint app works so something has gone wrong with firefox. Mint suggested I uninstall and reinstall but I am hesitant because I have thousands of bookmarks. Has anyone else had this issue? I am using Windows 10 on a brand new HP laptop.

Asked by lsskater 2 years ago

Last reply by jscher2000 2 years ago

  • Archived

allowing websites in safe web

https://invest.ameritrade.com/grid/p/site This has been in my Toolbar quick link for years. Latest update wont allow open unless Safe Web is Off. Is it possible to lea… (read more)

https://invest.ameritrade.com/grid/p/site

This has been in my Toolbar quick link for years. Latest update wont allow open unless Safe Web is Off. Is it possible to leave Safe web on & allow specific URL's

Asked by bcbound2att.net 2 years ago

Last reply by WestEnd 2 years ago

  • Archived

How can I disable the MAC address filtering or add the MAC address to the list of permitted devices for my wireless router?

Have been unable to connect with my HP OfficeJet 5200 All-in-One printer. Printer Troubleshooter indicates that MAC address filtering can prevent connecting to my wirele… (read more)

Have been unable to connect with my HP OfficeJet 5200 All-in-One printer. Printer Troubleshooter indicates that MAC address filtering can prevent connecting to my wireless network during setup.

Asked by Maynardeking 2 years ago

Last reply by the-edmeister 2 years ago