All Products Support Forum

Having an issue with Thunderbird/comcast email account in that messages are apparently sent, but don't display. Asked that help be sent to Firefox/Yahoo account so could read. Firefox asked to change it's password. Did so. New password does not work. Changed three times and still doesn't work. Old pw doesn't work either. Had some issues with setting up "Forum account". It didn't like the Firefox/Yahoo account so switched to Firefox/Microsoft account. What a mess. Please help!

Crash ID: bp-ed805677-3d5f-4d3f-a97f-69dcc2170131

The Server has been rebooted. I have attempted to run Firefox in safe mode (Firefox.exe -safe-mode) and it still fails. I have uninstalled Flash and still fails. Reinstalled to the latest version. I have uninstalled Firefox and reinstalled. Event log shows an error for Plugin Container muzglue.dll.

All efforts have failed. Any thoughts / suggestions would be appreciated.

Whenever I run a search using Google all the items recovered in the search appear within white text boxes. This makes genuine search items difficult to distinguish from sponsored pages and advertisements. Similarly if I run a Google Scholar search the first thing that comes up is a series of similar boxes for individual scientists that link to their CV-type pages, which is not at all what I asked for. Other links on the GS searches do not show up as previously giving the number of cached items and also where these items might be downloaded.

I thought initially this was caused by some add-on or similar that I had accidentally switched on but I can find nothing of the kind. None of my colleagues are suffering the same inconvenience. I have tried uninstalling and reinstalling Firefox but it will not go away. What can I do to eliminate the boxes, please?

Although I understand how to add a website to the tabs, in general,, for some reason Mozilla Tabs has never added a tab for either Netflix or my email provider. Can anyone tell me how this can be accomplished?

Thanks, Kat

The following quote at the top of every forum page is cryptic at best:

"NOTICE: We are currently in the process of migrating the site. This means that any new content that is posted will NOT be moved. This includes your forum posts and answers, knowledge base edits, and changes to user profile information. We expect the migration to be complete on February 1st 19:00 UTC / 21:00 EEST / 20:00 CET / 11:00 PDT. Apologies for the inconvenience and thank you for your patience. "

Do you explain somewhere what this means to your community users? Sounds like discussions taking place during the "migration" will drop off a cliff. What do we do to continue active discussions? -- jclarkw

I have a Blogger blog, and it won't play the videos I post to it. Have no idea what addon is needed. Error message attached. Blog found at http://life-birding-etc.blogspot.com/2017/01/birding-at-landfill.html

I've tried removing and adding it back in my firewall settings, reinstalling firefox but nothing works. The last update (28/1/2017) just broke my browser and it's pretty annoying refreshing my browser everytime i start it up

When a website is showing a log-in https and it is coming up with the "insecure" icon, there is NO red warning blocking the website. NEW as of the latest review on version 51.0.1. This is what the review shows:

"A warning is displayed when a login page does not have a secure connection."

For the past couple of weeks every time I open up mozilla thunderbird to check emails it says the server has been disconnected. My emails have not updated since first part of November on my laptop and I had to remove the mail app from my IPad because it kept showing error message. Other things on my laptop work fine, the internet and others applications are working just having problem with thunderbird. How can I fix the server issue?

All the reports from today, the frequency is increasing as time passes by. I couldn't pinpoint a exact thing that could be causing this (sometimes it crashes as I went to the kitchen, etc, without any new pages loading or anything like it), but the three 7 PM crashes happened when I was trying to log in on a site using google. Thanks for the help

bp-eba0f525-9023-4773-9f82-ae5502170202	02-Feb-17 9:42 PM
bp-594bdf45-3964-4bef-86ab-ff50c2170202	02-Feb-17 7:11 PM
bp-961bfd4b-532b-41d1-b605-189342170202	02-Feb-17 7:08 PM
bp-14f7884b-f3ce-491c-b06a-a67512170202	02-Feb-17 7:07 PM
bp-33b8a44e-bc23-4026-9ed3-b0f132170202	02-Feb-17 3:37 PM

My computer is running slower since I updated to version 51.0.1. When I open the Task Manager, it shows firefox.exe*32 is running in duplicate with two different amounts of memory being used. Also, the same happens with the FlashPlayer Pluginn (24.0.0.194) when I go to play a game on Facebook.

I've tried uninstalling Firefox and then re-downloading it to my computer but the same thing happens. I'm running 64-bit Windows 7.

How can I fix this?

Hey. We have Omen laptop , therefore, it becomes a problem is the Firefox program, black and blue lines and small boxes and score points. I have upgraded the program but still can not fail to see the pictures and would you be ironed how to solve the problem. Best Regards Muhammad

Started this morning, some websites take 2-3 times longer to open, and games take at least that much extra time. Firefox just downloaded 51.0.1 this morning, which is when the problem started.

Really slows down websites, I'm running windows 7 on a 64 bit machine with 12 gigs of memory and 32 bit firefox.

This problem I believe just cropped up with the latest version of Firefox on Windows 51.0.1. When I click on a URL in ANY of my Email Programs it launches Firefox but then Firefox hangs. It does not display the website BUT this only happens if Firefox was CLOSED. If I already have Firefox OPEN then the URL works fine and FIREFOX goes to the website without a problem,

Here's what I've done troubleshooting already.

Tried resetting Firefox....Did not work....Problem remained. Tried completely uninstalling/reinstalling Firefox....Did not work...Problem remained. Disabled Antivirus ( Kaspersky Internet Security)...Did not work...Problem remained.

This problem I believed just cropped up with this latest version of Firefox. I have this same version on another computer with the same antivirus/settings and the problem does not exist.

I'm stumped...I believe I've seen this problem in the past with upgrades but can't seem to find the fix.

Firefox running on my Mac does not have the old familiar look and feel. I tried to download the app again and reinstall. However, the unfamiliar screens came up again. The following URL appeared: http://search.shroomcourt.com/?t=1702&ap=1478616638660322&r=8c96e57d0953a375271e3a020ac1003a&hp=1

Is this correct?

Part of this page - http://www.metoffice.gov.uk/public/weather/forecast/gcwcrzchw - never finishes loading after updating to Firefox 50.1.0. A clean install of the portable version works OK, as does a restore of a backed up v42.x. Updating to the latest beta version doesn't work. Restarting Firefox 50.1.0 or 51.0beta11 (after updating) in safe mode doesn't work. (32 bit versions in all instances, Win 10 Pro) Is there anything I can try to get this page working without a fresh install? It doesn't appear to be an extension problem, so I would prefer not to have to reinstall them all

Ok, I am browsing tonite, and suddenly then I got a survey from my internet provider. Can I do anything about such and about ads that fill my browsing pages. I do research and I have to either go many pages in a topic or try again and again to be more specific or distinctive to find an article. so many ads top and fill my browser pages.

This has changed since many years ago when I started using the internet to do research, when it was not so full of ads.

Help

Maque