All Products Support Forum

I have been using Firefox and it used to ask me if I wanted to save a download or open it. Now, when it is a PDF it automatically downloads. I don't need all of these downloads on my computer. When I go to Options, I have checked the box that says "Always Ask Me Where to Save Files". I only want to open downloads, not save them.

I sometimes want to look at how-to videos. Some play and some do not in Firefox. When a message does come up on the screen it says someting like 'sorry, but the video will not play...do you wish to download the plugin?'. Because I am very catious about what I download, I am not confident about downloading a plugin. Does anyone know what I need for Firefox to play all website videos? +++++++++++++++++++++++++++++++++++++++++++++++ I am adding this to my original question: I see that quick-time is an available plugin...Is this soething that will work? ++++++++++++++++++++++++++++++++++++++++++++++++ Thank you

There was some chatter about surfvox from May to June as a browser hijack, it's gone way beyond that on 09/28/14. Once infected, it wouldn't let me get to self help sites to fix the problem. It would also prevent the use of system tools to clean up the problem.

I had to go back to the Vista install disc to get to a restore point. It seems to be gone now. Surfvox seems to be much nastier now than a few months ago.

Hello everyone, I am getting a Fatal Error (KERNEL32.dll) when I try to launch Skype. I've searched on Google to fix my problem and most of the site says that it's because my installation of Windows XP isn't running the most recent Service Pack (SP3) from Microsoft. Now I have to upgrade my service pack, but I heard that there's no sp3 for a 64-bit version of windows. My computer is running a 32-bit version of windows XP and I have service pack 2. Can I upgrade my service pack? It would be great if someone tells me step by step that how can I upgrade my service pack. Thanks.

This problem has just started over the past week. When I need download a pdf file (such as tickets etc) it shows as 'Unknown size' so I cannot open it. The dowload list shows only downloads done months ago - although, up to last week, I had no problem. Cory MH replied earlier this week suggesting the following but I am not sure how to access the information. This is screen shot of the advice:

Can you check the properties of your places.sqlite file, which handles your bookmarks, browsing history, and downloads? It is contained in your Firefox profile folder, which you can access by going to the about:support page or: • Help (or > ) > Troubleshooting Information On that page, click the "Show Folder" button and that will open your profile folder in Windows Explorer. Look for the places.sqlite file and right click it. Select Properties and under the General tab, make sure that it isn't "Read-only". You can also install the Places Maintenance extension to run maintenance on the file to see if that can fix it if it is corrupted. Please read the following articles first as they provide helpful hints and instructions that may be relevant to you:

I really need clarification as to where to find the 'about:support page' on Help/Troubleshooting etc.

This problem is a real nuisance as I will need to dowload boarding passes later in the week.

Thanks for any help Rosie

when i try to watch a video or use adobe flash and go to some websites firefox closes and crashes. i am up to date on firefox and adobe flash.i also tried to start firefox in safemode and that does not work.here is a list of my last 15 crash reports bp-04aab121-2471-4ca9-b63b-136c62141012 10/12/2014 1:14 PM bp-4b7ba611-f992-41db-a96b-6d27a2141012 10/12/2014 1:14 PM bp-4ba9c744-38b1-449c-98f5-6272c2141012 10/11/2014 10:31 PM bp-3a43f7fd-2fc5-4370-9d86-0be0a2141012 10/11/2014 10:29 PM bp-da2a54f8-0221-4dd4-8ced-49b142141012 10/11/2014 10:29 PM bp-e7310638-eb16-4d3c-baa7-010032141012 10/11/2014 10:14 PM bp-86baaffc-4500-48b4-8d61-422132141012 10/11/2014 10:11 PM bp-63de0733-7c48-44ce-aa5e-796082141012 10/11/2014 10:08 PM bp-c94d7bba-8342-4ba8-86cc-ce4fc2141012 10/11/2014 10:06 PM bp-fb43b6ec-ec14-483b-9372-822582141011 10/11/2014 4:05 PM bp-4eb82b0a-6be9-4351-97a6-d09302141011 10/11/2014 3:26 PM bp-458ff183-8b50-4c12-9e80-e68b52141011 10/11/2014 3:26 PM bp-f81b2ca8-975c-4664-9d57-b007f2141011 10/11/2014 2:13 PM bp-a370f65d-4e60-400e-a8b3-bab8a2141011 10/11/2014 1:13 PM bp-316a3f8f-0775-4b62-be57-bc0c02141011 10/11/2014 1:13 PM

locking this thread as duplicate, please continue at /questions/1027745

When I am looking on any website such as Ebay, Asda etc and click on next page or view item unwanted pages are opening up sometimes 4 or 5 pages. Also I can not get rid of pop ups, I have disabled them, retarted Firefox updated everything and these problems are still an issue.

How do I know which Firefox app. I should use I have a Samsung Galaxy S 4 should I use Firefox for Android or Firefox for Smartphone and what is that OS ? Thank you

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

I Installed Avira Antivirus and Uninstalled it, The Add on i remove it but in Browser Firefox the new tab always open Avira safe search how to remove it forever? Thanks.

I was on line, my Firefox browser crashed, It asked me if it could recover it after which I have lost all my passwords and bookmarks, how can I recover it?

duplicate of /questions/1023258

On my desktop (laptop is okay), my homepage is Yahoo portal, when I start FF, Yahoo loads and displays correctly, if I try any link, I get streaming text only scrolling down the page, if I click a link, close FF and start it again, the link now loads and displays properly, but again if I click any link or click on the Home icon (which is set to Yahoo portal), it displays text. Been like this for a couple weeks (the desktop has auto update for FF, so I'm not certain which one started the problem. All works fine in IE or Chrome. My laptop (which has identical addons) works fine. I disabled all addons from the desktop, but still the same result. Is there anyway I can reinstall FF without losing all my bookmarks and settings? I think this is the cleanest solution, just don't want to lose everything I've accumulated over the last 10+ years.