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I use add-ons to store my writing drafts. For stability, I need to reinstall my OS and Firefox. Will Firefox Sync transfer the add-on data, or just the add-ons? Can you transplant the Storage files for those, or are there tools to decrypt them?

(This is copied nearly directly from a post on r/firefox made a few hours ago—I decided it was best to spread it here for more exposure. The only change was the removal o… (read more)

(This is copied nearly directly from a post on r/firefox made a few hours ago—I decided it was best to spread it here for more exposure. The only change was the removal of the add-on names from the title due to character limits; these are Form History Control and Text Area Cache.)

I hope the title explains what I am looking for well. My main computer has had... spooky behavior with its file system recently, and I have been recommended to make a back-up, format my drive, and re-install my operating system (possibly upgrading from Windows 10 to 11 in the process). The biggest hold-up to me doing so is this, as I have no idea how to transfer the extension data between installs, or convert it into a human-readable form. The sheer number of writing drafts in those extensions both make losing them an unacceptable situation and copying the data manually into a document entirely impractical. So, can anyone help me with this? For context, I was on Firefox 138.0 when I stopped using my main computer due to those issues. (Note: It will certainly last long enough to do the Firefox Syncing and other back-up operations, just not for many more weeks or months.)

Asked by GrantExploit 2 weeks ago

Last reply by jonzn4SUSE 1 week ago

Outlook LIVE (hotmail) - NOT THE APP - will not show pictures in Email anymore

I have read ALL of the help comments of all of the people who posted basically the same thing on Microsoft Community Forum that I could find - and can't find an answer. … (read more)

I have read ALL of the help comments of all of the people who posted basically the same thing on Microsoft Community Forum that I could find - and can't find an answer.

I have: Two Laptops - Windows 10 and 11 Use Outlook Live (Hotmail) via Firefox

All Firefox browsers are UP TO DATE - and I have checked all the settings I can find - including about: config on Firefox itself - for some reason Pictures from senders - Yes - those I trust - do NOT show - I checked on Chrome and no problem, Edge no Problem - pictures show on BOTH those browsers - However - I prefer USING FIrefox (I don't like Chrome and only use it if I have to track emails and use THOSE features etc.)- I disabled ANY AD Blockers I have. As for Virus Protection - On Windows 11 I have UltraAV on the Windows 10 just Microsoft Defender - This just started happening.

I DO NOT get any kind of placeholder or a red X or any text saying anything - Just NO pix show in my Inbox.

This DOES NOT happen with the Outlook App on my Android or it seems anywhere else.

Can anyone help me?

Asked by bobbi2 1 month ago

Last reply by Denys 1 month ago

Gmail will not open on Firefox

Gmail will not open with Firefox as of Wednesday 5/18/2025. I do not have any adblock extensions running. Gmail opens fine in Chrome. Any suggestions? … (read more)

Gmail will not open with Firefox as of Wednesday 5/18/2025. I do not have any adblock extensions running.

Gmail opens fine in Chrome.

Any suggestions?

Asked by akatileandstone 2 months ago

Last reply by jonzn4SUSE 2 months ago

web sites not remembering me

I've recently sync'd my PC bookmarks etc to my android tablet and since then web sites that previously remembered me now keeping asking me to log in. BBC news, FaceBook a… (read more)

I've recently sync'd my PC bookmarks etc to my android tablet and since then web sites that previously remembered me now keeping asking me to log in. BBC news, FaceBook are examples.

Asked by bw.brookes 2 months ago

Last reply by jonzn4SUSE 2 months ago

(Smart DM) در ManyChat

Certainly! Here's the English version of the message, clearly and professionally written for reporting an issue with Smart DM in ManyChat: --- 📩 Smart DM Issue Report … (read more)

Certainly! Here's the English version of the message, clearly and professionally written for reporting an issue with Smart DM in ManyChat:


---

📩 Smart DM Issue Report – ManyChat

Hello, I hope you're doing well.

I'm currently experiencing an issue with the Smart Direct Message (Smart DM) feature in ManyChat.

Issue Description:

Direct messages sent via flows are not being delivered to some users, or they are significantly delayed.

In some cases, the message status shows as “Sent”, but the recipient never receives the message.

All flows and Instagram integration settings have been correctly configured, yet the issue persists.


Troubleshooting steps already taken:

Verified Instagram and Facebook Page connections

Confirmed that necessary permissions for messaging are enabled

Checked flow logic and timing settings

Ensured account has not exceeded messaging limits or violated policies


Since Smart DM is a key part of our user engagement strategy, I would greatly appreciate any help or insight into what might be causing this issue — whether it’s related to account limitations, platform bugs, or API constraints.

Looking forward to your support.

Thank you, [Jalalpooramin

Asked by Jalal Pooramin 1 month ago

Last reply by Paul 1 month ago

Can the Relay extension be added to Microsoft Edge?

Does the Relay extension only work on Firefox or can it be added to other browsers? It seems like a useful tool, but I don't want to be locked into a single browser. … (read more)

Does the Relay extension only work on Firefox or can it be added to other browsers? It seems like a useful tool, but I don't want to be locked into a single browser.

Asked by lee.gallant 2 months ago

Last reply by pg_78 2 months ago

Desk Top Mode

I recently updated my browser for android on my tablet and every time I open up the browser to search I now have to open up the settings tab and click the desk top mode b… (read more)

I recently updated my browser for android on my tablet and every time I open up the browser to search I now have to open up the settings tab and click the desk top mode because the font is so small at 57 years old I cannot read it!

This is an extra step now for me to have to do each time and a pain in the rump! Please advise on how to disable this nussiance thank you!

Asked by j_me_2 4 weeks ago

Last reply by TyDraniu 4 weeks ago

My Fire Fox is not working, when I try to reload it I receive this message: Firefox can’t find the file at jar:file:///C:/Program Files/Mozilla Firefox/browser/omni.ja!/chrome/en-US/locale/branding/browserconfig.properties.

Firefox can’t find the file at jar:file:///C:/Program Files/Mozilla Firefox/browser/omni.ja!/chrome/en-US/locale/branding/browserconfig.properties.

Asked by RSP_911 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

Firefox URL required by phone to make default search browser

I have a Google Pixel 8a, 2025, and of course Google wants me to use all their products. I want to make Firefox my default search engine. But it's not a choice, rather yo… (read more)

I have a Google Pixel 8a, 2025, and of course Google wants me to use all their products. I want to make Firefox my default search engine. But it's not a choice, rather you have to manually enter the information for Firefox and they require an URL to register Firefox to the phone and be used as the default Browser. But Firefox doesn't have any URL that I can find to use, even on the Mozilla Support forum . Can anyone give me direction on what to put in to make Firefox my primary browser? Thanks! Jim

Asked by mojohand58 2 months ago

Last reply by Paul 2 months ago

Default Zoom at Launch or new Tab?

Is there a setting for New browser tabs or initial App launch? I know how to adjust zoom per tab that is loaded, but when I “open“ a new tab it’s always 100%. I prefer t… (read more)

Is there a setting for New browser tabs or initial App launch? I know how to adjust zoom per tab that is loaded, but when I “open“ a new tab it’s always 100%. I prefer to see more content, thus a lower zoom such as 90% or 75%, which I can always adjust after the fact.

IOS

Asked by David's World 1 month ago

Last reply by Kiki 4 weeks ago

Auto-Reload Tabs in Firefox Android

Hey everyone I had his problem for a while now and don't find a solution for the mobile version: There are more and more websites that have 2-factor-authebtufication et… (read more)

Hey everyone

I had his problem for a while now and don't find a solution for the mobile version:

There are more and more websites that have 2-factor-authebtufication etc. With Firefox right now, when I start the login process and leave/minimize the app to go read my sms code / confirm my login attempt in another app (paypal, etc), and then go back to firefox, the login page has reloaded and often that means it left the confirmation screen and got back to the login page where I have to put my credentials in again. *endless circle*.

I read about it a bit and it might have different problems, I heard it can me a phone/bsttery optimization problem, but it almost certainely is the Firefox Settings, cause with Chrome it works fine! At rhis point, this happens so often that I needed to change my default browser, very sadly. Any suggestions?

Running Poco F6, HyperOs 2.0.2.0, Android 15, Firefox 138.04

Asked by arin.rahl 1 month ago

Last reply by TyDraniu 1 month ago