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  • Archived

Government sponsored cyber stalking

Dear Mozilla, I am a victim of cyber criminals. It's been two years, and all that need to know about the chronic crime, they don't do anything to stop it. Can you please… (read more)

Dear Mozilla,

I am a victim of cyber criminals. It's been two years, and all that need to know about the chronic crime, they don't do anything to stop it. Can you please watch my ip, and activity on your browser? Please notify me if you notice irregular activity? Also, feel free to reach out to me, especially with actionable steps to stop it.

Devices below are not mine, except one. Who owns these devices?

Be safe!

Asked by Hennessey 2 years ago

Last reply by Paul 2 years ago

  • Archived

Firefox Crashing Windows 11 - no reports

Hello there! I'm a long time fan of firefox and use it on all of my devices. I've NEVER had issues with it but for some reason on my computer that has Windows 11 it's bee… (read more)

Hello there! I'm a long time fan of firefox and use it on all of my devices. I've NEVER had issues with it but for some reason on my computer that has Windows 11 it's been crashing quite a bit.

To clarify, I'll be surfing like always but when I have maybe a third tab (usually youtube) up, then everything just STOPS. This happens at least ONCE a day or sometimes twice. Then, I have to quit firefox forcefully (which windows does say it'll get the crash report). Yet, I never get a crash report from firefox or any such message despite that I do have it checked in my settings.

No other browser I have on this computer has ANY issue (chrome nor edge--both work fine. It's just firefox).

The thing is, I've been all over the internet about this. I've scanned my computer with both windows defender and malwarebytes--found nothing no matter how deeply I scanned. Re-installed firefox several times. Refreshed it as well. Uninstalled/re-installed my extensions. Unchecked 'use hardware acceleration when available.' I updated my drivers, etc. etc.

The only thing that 'seemed' to work was creating a new profile here on firefox. After doing that, I could surf for a whole DAY or two without a crash. But then suddenly today it crashed like normal (again when I was on youtube). I haven't tried using firefox in safemode to see if it crashes because the crashes are random and could happen at any time in the day. Just seems like a lot of time in safemode when I need to be working.

Please advise! All of my other computers (either on windows 10 or on mac/android) have ZERO issues. Once more, this computer handles chrome/microsoft edge just fine but for some reason my windows 11 computer is having trouble with firefox (and firefox ONLY) no matter what I do. I hope you can help and also help me understand why firefox doesn't seem to have any crash reports for me when it HAS crashed several times.

Asked by hahoffmanart 2 years ago

Last reply by jonzn4SUSE 2 years ago

  • Archived

Firefox Synch uses my Android-Gmail adress without authorisation

Hello, I use firefox synch (on 2 notebooks, 1 mobile device) with an outlook email adress, yet when I for example go on youtube my android gmail adress ist automatically… (read more)

Hello,

I use firefox synch (on 2 notebooks, 1 mobile device) with an outlook email adress, yet when I for example go on youtube my android gmail adress ist automatically filled in. Which is quite strange because it is neither stored in the firefox password manager nor did I give authorization to do so. I am using the lates version of Firefox (v.122.0.1).

Does anyone know why this happens?

Thx in advance, Timo

Asked by Timo 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Zoho account credentials won't save properly

Hi there, I have been using Zoho CRM for 1 year, and for the last 6 months, there is no way I can correctly automatically log into my account with saved credentials. Th… (read more)

Hi there,

I have been using Zoho CRM for 1 year, and for the last 6 months, there is no way I can correctly automatically log into my account with saved credentials. Those have to be fully reenter each time. It just won't save my email, winch is the account name and Firefox seems not able to propose me the saved credential, even if it is saved correctly.

I've tried several ways to correct this, like deleting the credentials or deleting browser data, it just won't save my credential for quick login.

I have also reached the Zoho team, and they quickly recommend talking with Mozilla community/support to see if the problem was on their side.

See the attached file for a screen shot of the login page that load all the time.*

Can you please help me with it?

Thank you for your help and time,

Asked by jp.roy.72 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Failure to Access Web Sites Through "reCAPTCHA"

When attempting to log in to websites that require a "reCAPTCHA" response I continually receive the message "Cannot contact reCAPTCHA. Check connection and try again" Hav… (read more)

When attempting to log in to websites that require a "reCAPTCHA" response I continually receive the message "Cannot contact reCAPTCHA. Check connection and try again" Have confirmed that the connection is ok and when switching to "Microsoft Edge" it works normally. Is there perhaps a setting in my browser that could be causing the problem as it used to work ok? Regards, Lawrence

Asked by Lawrence Roche 2 years ago

Last reply by cor-el 2 years ago

  • Archived

CANNOT LOG ON TO USAA.COM

I AM UNABLE TO LOG ON TO USAA.COM. THE ERROR MESSAGE SAYS "WE ARE UNABLE TO COMPLY WITH YOU RE REQUEST." THE WEB SITE CUSTOMER SERVICE SAYS THE SITE IS WORKING AND MY P… (read more)

I AM UNABLE TO LOG ON TO USAA.COM. THE ERROR MESSAGE SAYS "WE ARE UNABLE TO COMPLY WITH YOU RE REQUEST." THE WEB SITE CUSTOMER SERVICE SAYS THE SITE IS WORKING AND MY PASSWORD IS CORRECT. PER THEIR ADVISE ALL HISTORY/CASHES HAS BEEN DELETED AND THE COMPUTER HAS BEEN RESTARTED. THE SAME PROBLEM EXISTS ON ANOTHER DEVISE CONNECTED TO THE SAME WI-FI. PLEASE HELP. ACCESS TO OTHER SITES ARE WORKING. THE SITE IS NOT BLOCKED AS FAR AS I CAN TELL

Asked by wwrouzer 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Can't pin certain extensions?

So, there's an extension I want to pin, right? It has no menu, meaning that it's grayed out usually. However, the website it's supposed to affect does not get affected. T… (read more)

So, there's an extension I want to pin, right? It has no menu, meaning that it's grayed out usually. However, the website it's supposed to affect does not get affected. That is, unless I were to refresh the site, then quickly move my mouse to the extensions menu, open it, and show the extension.

Asked by Elliot VanWormer 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

  • Archived

Scrolling is jittery in Firfox, but not other browsers

When I scroll up or down on the touchpad in firefox, it is like I scroll past a certain threshold, and it then sends a "scroll up" or "scroll down" command. When I do th… (read more)

When I scroll up or down on the touchpad in firefox, it is like I scroll past a certain threshold, and it then sends a "scroll up" or "scroll down" command.

When I do this is Chromium, it's like I'm moving the website with my fingers. Similar to how it would be on a touch screen. In other browsers, the scrolling is not discrete, but continuous.

I love firefox, but this is driving me mad when I'm browsing. Is there any fix for this?

Asked by L M 2 years ago

Last reply by TyDraniu 2 years ago

  • Locked
  • Archived

Cannot open attachement of PDF files

I have to create a new question because when I try to reply to the answers I received the system comes up with an error page. My version of Firefox is 120.0.1 and has b… (read more)

I have to create a new question because when I try to reply to the answers I received the system comes up with an error page.

My version of Firefox is 120.0.1 and has been downloaded from the Mozilla website.

The problems occurs with all PDF file both local and from the internet.

The attachments are highlighted in blue in t he opened PDF file but cannot be opened. There is no way to click on the attachments.

Attached is a screen shot of one PDF file because I cannot attached the PDF file itself

Asked by berygan 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Redirecting problem

I have Ooma as my phone provider. I can't get into Ooma's login site because I get this message at every try: "The page isn't redirecting properly" I occasionally get … (read more)

I have Ooma as my phone provider. I can't get into Ooma's login site because I get this message at every try:

"The page isn't redirecting properly"

I occasionally get this message when opening Firefox, but a retry always works. Not when trying to get into my Ooma account. And yet it works without any problem on Safari. I would prefer to use Firefox.

Asked by mksfca 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Web pages not working

Since the most recent couple of updates, I'm running into quite a high number of webpage breakdowns: unresponsive click buttons, inability to do payments, etc. I've been … (read more)

Since the most recent couple of updates, I'm running into quite a high number of webpage breakdowns: unresponsive click buttons, inability to do payments, etc. I've been having to resort to (gasp) Microsoft Edge quite often. Anyone seen this? Have any fixes? Thanks

Asked by Dunehunter 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Could not Copy and Paste a Bookmark

I could not Copy and Paste a Bookmark until after closing and restarting Firefox 122.0.1. I have had a similar problem before and wanted to report this. I included a scr… (read more)

I could not Copy and Paste a Bookmark until after closing and restarting Firefox 122.0.1. I have had a similar problem before and wanted to report this.

I included a screen shot after closing and restarting Firefox and I was able to perform the copy and paste the Bookmark. I was trying to copy the Bookmark titled FDA approves Xolair to treat . . . to the Allergies folder but could not, again until after closing and restarting Firefox.

Asked by Wayne Carpenter 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Firefox crashing daily

Windows 10 Pro, 64 bit Firefox. Firefox has crashed daily for the last week. Firefox and windows are up to date. Latest crash report is bp-d098dc67-4cd0-4bfa-a9ed-94d1d02… (read more)

Windows 10 Pro, 64 bit Firefox. Firefox has crashed daily for the last week. Firefox and windows are up to date. Latest crash report is bp-d098dc67-4cd0-4bfa-a9ed-94d1d0240218. Any idea what is happening? What other information is needed?

Asked by pcwatson 2 years ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

restore previous session

In the version prior to 122.0.1, I was able to restore a previous session I had accidentally closed by going to the toolbar menu button, choosing History, and then select… (read more)

In the version prior to 122.0.1, I was able to restore a previous session I had accidentally closed by going to the toolbar menu button, choosing History, and then selecting the Restore Previous Session button. But in 122.0.1, that button no longer appears. How can I now achieve a restoration of the previous session?

Asked by jayhhpc 2 years ago

Last reply by Paul 1 year ago

  • Archived

Recognizing to identify my ongoing trouble with data instruction is difficult understanding when their a lot to recover, how do I begin.

Apn protection is my main focus on my mind when I don't trust a source. I get anxouis when my phone works on it own will. God will be done. One Look up Thank you for a… (read more)

Apn protection is my main focus on my mind when I don't trust a source. I get anxouis when my phone works on it own will. God will be done. One Look up Thank you for any feed bVk only with secure detailed advisory from my advisory.

Thanks again God bless America Land of free

Asked by Queen Ambassitor Tammy sue Chinn 2 years ago

Last reply by Paul 1 year ago