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update notifications

I keep getting browser update screens by microsoft asking me if i would say yes to installing the latest download or update. I checked my settings and i'm set to get aut… (read more)

I keep getting browser update screens by microsoft asking me if i would say yes to installing the latest download or update. I checked my settings and i'm set to get automatic updates but they are all in pending status because I say no to the microsoft question everytime because i didn't know if i could trust that warning that they throw up.

What do you advise?

Asked by cloudman5073 2 months ago

Last reply by cor-el 2 months ago

Phishing pop-ups on the lower right hand corner of my screen when using Firefox

I think my firefox is infected in some way. I am constantly getting phishing pop-ups on the lower right hand corner of my screen when using the Firefox browser. They clai… (read more)

I think my firefox is infected in some way. I am constantly getting phishing pop-ups on the lower right hand corner of my screen when using the Firefox browser. They claim to be from McAfee, Windows and other legitimate places and tell me things like viruses have been detected, but scans of my computer do not detect any. They all come from something called 5qlql.azure.net or something similar to that.

Asked by easdale6 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

Logo Access Denied You do not have sufficient rights to access the requested location.

When trying to access a business web site I get: Logo Access Denied You do not have sufficient rights to access the requested location. How do I fix this? … (read more)

When trying to access a business web site I get: Logo

Access Denied

You do not have sufficient rights to access the requested location.

How do I fix this?

Asked by johnson12525 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

update

Just updated (7 August). Now: Everything (and I mean everything) is going at Tortoise speed Laptop crashed Laptop rebooted - blanked screen Rebooted, wait 5 minutes fo… (read more)

Just updated (7 August). Now:

Everything (and I mean everything) is going at Tortoise speed Laptop crashed Laptop rebooted - blanked screen Rebooted, wait 5 minutes for task bar population Select icon, wait to open Give up, try another

Click on a filename - wait 30 seconds - nothing happens, check Task Manager, wait 1/2 minute for that to open Open Explorer - "Not responding" , go to anything else "Not responding" "Save" - "Not responding"

I daren't backup as it would take a week at this rate

Can you tell me how to reverse please please please. It was all good until yesterday

Asked by PATTIANNE 4 months ago

Last reply by Dan 4 months ago

Sync tab won't go away

I recently updated browser and now I have a tab that I can't get rid of, I think it's the sync set up tab because it wants me to sync all my devices with firefox. It cur… (read more)

I recently updated browser and now I have a tab that I can't get rid of, I think it's the sync set up tab because it wants me to sync all my devices with firefox. It currently sits at 33% wanting me to upload firefox on my devices. I like firefox I've been using it as default browser on my computer since the beginning and with that being said I just want to keep things the way they are, I don't want to sync everything. To be honest I have loaded firefox on my iPhone a while back and never really used it as I'm accustom to Safari on the iPhone. I'm old school and old and like things the way they are lol.

Asked by llaframboisex 4 months ago

Last reply by suram080 4 months ago

no sound or occasionally no picture on videos I want to watch from jw.org, also no audio when i wanted to hear the bible today?

I've been using Firefox for a long time, but suddenly today i can no longer hear the videos on JW.org I want to play? the volume is 'up' but sometimes the picture disappe… (read more)

I've been using Firefox for a long time, but suddenly today i can no longer hear the videos on JW.org I want to play? the volume is 'up' but sometimes the picture disappears\ I checked the same page on Safari and it worked fine, but I cannot get Firefox to play the audio files or video? How can I fix please?

Asked by alan105 3 months ago

Last reply by zeroknight 3 months ago

Firefox

My computer recently crashed. The technician that restored my computer downloaded a different version of Firefox . The version I had before had a sidebar with all of my… (read more)

My computer recently crashed. The technician that restored my computer downloaded a different version of Firefox . The version I had before had a sidebar with all of my bookmarks. The version I have now shows some the bookmarks across the top of the screen. I would like to have the other version. kfm1939@att.net Please help. Ken

Asked by kfm1939 4 months ago

Last reply by TyDraniu 4 months ago

Weibo will not load; stuck on Sina Passport page

weibo.com will not load on Firefox. I've tested it on Edge and Chrome and it loads on both. It uses a "sina passport" system, I assume to handle traffic from outside Chin… (read more)

weibo.com will not load on Firefox. I've tested it on Edge and Chrome and it loads on both. It uses a "sina passport" system, I assume to handle traffic from outside China and avoid DDOS attacks. The URL for this is passport.weibo.com. The issue with Firefox is that it never passes this check. The passport will continually refresh and never load the main website content, only serving a blank URL as it tries to enter the site.

Asked by samueljrabe 4 months ago

Last reply by zeroknight 4 months ago

Firefox can not find queeries

Hello, After installing Firerfox on a new computer and some use of firefox the browser cannot find queerie's any more. Refreshing via 'Help' and 'More problem solutions h… (read more)

Hello, After installing Firerfox on a new computer and some use of firefox the browser cannot find queerie's any more. Refreshing via 'Help' and 'More problem solutions help until after restarting the computer. Than again nothing is found. Microsoft edge can find things an other computers as well. Is there a reason why this happens and what can I do to solve it? Please your help. grtz Jan

Asked by padriaan 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

I keep being told that I have ad blockers on but I am not aware of any on.

I am unable to access a large number of sites, including TV replays, as they say I have ad blockers on. I have checked how to remove them but they are not there. I use … (read more)

I am unable to access a large number of sites, including TV replays, as they say I have ad blockers on. I have checked how to remove them but they are not there. I use Duck duck go - is that the problem? Someone suggested using Edge but I don't want to. I tried briefly but it still didn't work and then I had to struggle to remove Edge.

Asked by pamhunter3939 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

Videos not loading properly. Once video is loaded and playing, If I pause it then unpause it they take a good 3-4 seconds to continue.

Recently, my FireFox has been acting a bit strange when it comes to playing videos. I am using a site called Udemy to watch a video course I'm taking, however, the videos… (read more)

Recently, my FireFox has been acting a bit strange when it comes to playing videos. I am using a site called Udemy to watch a video course I'm taking, however, the videos don't seem to play for either a long time, or until I tab into YouTube and play a video there.

This issue is not only with Udemy however, as the YouTube videos also take longer than normal to start playing; It's not only at the start of the video either (whilst waiting for the video to fully load), It's all the time, between every pause I have to wait around 3-4 seconds before It actually start playing.

The issue is clearly something to do with videos but I find it very strange that playing a YouTube video forces my Udemy video to load.

It's been a real struggle trying to get todays course day done, since every time I pause the video I end up having to wait a while or go to YouTube and play a video to make it continue.

I've gone through all the basic troubleshooting recommended for video issues on here and other places: Turn of hardware encoding, lower security levels, enabling autoplay etc etc; absolutely no luck. I've tried disabling extensions one by one, disabling themes, running FireFox in troubleshoot mode, clearing all data/history/cookies/cache, making sure DRM-controlled content is enabled as well as trying it disabled. You name it, I feel like I've tried it at this point... Any suggestions are highly appreciated!

Another thing to add is Chrome isn't having this issue, neither is Safari.

Asked by cyfai 4 months ago

Last reply by zeroknight 4 months ago

writing

Simply help me find how to double space. It is not obvious. I started using Apple computers in 1980. A university professor, i urged my students to buy, Mac, even though… (read more)

Simply help me find how to double space. It is not obvious.

I started using Apple computers in 1980. A university professor, i urged my students to buy, Mac, even though the University was committed to the other.

I am forgetting things I knew relating to computer, in this case. Your Support site hides 'Double space' why? John Klassen

Asked by jmk121st 4 months ago

Last reply by Terry 4 months ago

Transfer of email etc. to new computer

New computer. Downloaded Firefox signed with password, but there are a lot of message missing from Gmail. What should have done or do now to have all of the same email,… (read more)

New computer. Downloaded Firefox signed with password, but there are a lot of message missing from Gmail. What should have done or do now to have all of the same email, etc. on the new computer? Thank you in advance for your help.

Asked by rccooledge 4 months ago

Last reply by Terry 4 months ago

Issues with the margins when printing labels

Hello, I am trying to print labels from the web on a Dymo labelmaker. When I select no margins it prints on far left of label and cutting part of the text off. When I ch… (read more)

Hello, I am trying to print labels from the web on a Dymo labelmaker. When I select no margins it prints on far left of label and cutting part of the text off. When I choose custom margins it prints very small and does not change regardless if I change the margins to 0 or change the size to 200%. When I print it in chrome it works perfectly fine.


/edit: removed space before "I am" to removed horizontal scroll bar.

Asked by David King 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago