All Products Support Forum

Ok, so it might just be a coincidence or not. But after an update on my portable version of FF, when I go to youtube.com I get lots of blank bits. (See 1st picture)

Can't click on any of the elements.

I've cleared youtube cookies, signed out, signed back in. Still the same.

New Private window does the same.

I haven't found any other sites/pages behaving badly.

Chrome displays youtube fine (See 2nd pic), so it's not youtube.

Any help would be great. Thanks. j

Why does my tool bar disappear after typing in website in search bar? Book marks appear when I open a new window, however as soon as I type something in the search bar or click on a website the book marks disappear. I have to open a new window for them to reappear again. I didn't change any settings, it happened on it's own. I've added a screen shot for when I open a new window (book marks appear) and a screen shot for when I've typed something in the search bar (book marks disappear). Thank you!

What has happened to all of my Task Bar / Tool Bar? As of today, Sunday Nov. 26th, everything is gone. In addition the browser itself looks "different" some how.

I keep getting browser update screens by microsoft asking me if i would say yes to installing the latest download or update. I checked my settings and i'm set to get automatic updates but they are all in pending status because I say no to the microsoft question everytime because i didn't know if i could trust that warning that they throw up.

What do you advise?

Websites I access via Firefox constantly tell me I'm using a new device and each time I have to go through a time consuming verification process involving entering codes. I always check the box that says "don't ask to verify again" for this device, but that doesn't stop the every time I access a website verification process. I prefer Firefox to Safari.

There is one website that doesn't work well with Firefox so I use Safari only for it. Apple Care was able to walk me through a process to stop that website from not recognizing I'm using the same Apple computer I've used for 5 years and will continue to use for a few more years because it's a 256 gigabyte solid state drive with no "moving parts" that will last longer than if it was a regular desktop. But they can't help me solve the problem with Firefox which is not their product and recommended I contact Mozilla Firefox technical support for help.

Hi Collective Brains, Rebuilding my computer after a hack and can not seem to get the little house shaped (Home) button for Firefox back onto my address bar so when I open a new tab and google I can not go back home to Firefox without opening another new tab. Okay, so it's a bit nit-picky, but, hey, it's a bug I don't need right now. Can someone give me a hand, please and thank you Kate

sometimes on some websites, whenever i type, copy or paste something, the text just repeats itself and its kinda annoying because it makes the website longer and harder to navigate and use and read. any fix for this?

I'm using Firefox 115.0.3 on Windows 10 and a few updates ago Firefox started full screening, the text gets less sharp, hangs for about 2 to 5 seconds and then closes. Sometimes after it hangs it will allow me to scroll again but most of the times it closes itself automatically like it crashed but doesn't give me a prompt or ask me to send a report. I've turned off hardware acceleration but it still does it even with it off. It also only happens in Firefox and is more frequent when scrolling sites like Facebook.

Since a recent update I have not been able to embed a photo in an email when using Firefox, but can do so using Chrome. I can still attach photos to an email in Firefox.

Ive seen that others have also asked what I am about to and have gotten no response but I'm "THAT" mom that wont stop until I get a solution.... That being said my question / concern is: How do parents DISABLE "InPrivate Browsing". Seems awfully disturbing to me that there is no parental control that allows parents to remove that option to protect our children and I will not stop asking questions, emailing and calling if I can find a phone number, until I find resolution to know I can safely allow my children to use the internet without them being able to be sneaky and hide things that could potentially be a danger to their safety.... Obviously I am not the only parent concerned with this matter by the other questions Ive seen on this topic so all I can say is "do better Firefox", parents shouldn't have to struggle and not get responses on how to keep our children safe while using your browser

I spent last week at the bench and now when I open my Firefox browser, I discovered that all my bookmarks have disappeared. The folders are there but not the bookmarks. I tried to restore my last backup which was on July 7 this year but the backup failed to restore. I had over 11 MB. What is wrong? How can I restore my lost bookmarks? These bookmarks have information that I will need in the next days.

What is going on with the Bookmarks function continuously duplicating? I've used the add-in tool (Love It!), but my bookmarks keep duplicating! What is going on & are you going to fix it? I use Mozilla Firefox exclusively as I don't like or trust Microsoft Edge or Google Chrome. Would REALY like to get this problem corrected!

Hi! I just wanted to log out from Sync on another machine. I have a master password set. When i want to logout, it asks for the Masterpw. Anyone else thinking, this is bad, from a security point of view? Let's just say, you found a shady site or installed a shady plugin, or someone is shouldersurfing you maybe under pressure. The "Logout and delete everything" would not be possible without giving out your master PW seems a bit awkward.

I'm having a problem with embedded content being displayed in-frame such as tweets and media previews. I'm pretty sure it's caused by one of the settings I've added to about:config/prefs.js but I'm not sure which one and I've been trying to figure it out for weeks. I've attached an image showing what I see instead of media previews. Can someone help me identify which line in prefs.js is causing this to be blocked?

Also one other short unrelated question. I've noticed that some of my preferences get moved or copied to another file that firefox spawns called InvalidPrefs.js

Does this mean those prefs are outdated and do not work anymore?