All Products Support Forum

I tried removing history and even re-installing. Cannot log in and see previous transactions on Chase.com, WellsFargo.com, or other secure sites.

After the last Firefox update, pages within Ancestry.com do not load properly. Specifically, DNA Matches do not load. I have a blank page. I ran Firefox in troubleshooting mode and I do not have the same problem. Can you help me resolve this issue. I really do not want to have to enter troubleshooting mode just to view a website that has been working.

Not exactly sure why but the browser is no longer working for my banking. I first noticed it a week ago when I tried to log in and then ended up calling the bank tech support. They told me to use google chrome instead. I have been using Firefox for years and never had a problem. After researching for latest update changes, I tried changing the settings to allow cookies for the session for the bank but this did not work either. Any idea why this is happening? Thank you. Tony.

I'm private./win11 Have never seen this before. Very difficult to "erase" firefox and reinstall. The buttom was missing ? I could only chose reinstall.

I managed to Erase Firefox and installed it again from scratch - It still says your browser is managed by organization ?

It's a brand nex PC HP Victus. And I have some difficulties with a website,' which I suspect to be the culbrit.

- Which one is it ?? HP or Schibsted Add company/BoligPortal??' ( get spammed from the website daily)

This is the only (new) things that has happend. Otherwise I have used Firefox whitout any trouble on both windows PC and Mac OS for years... yours Kenneth

In other browsers there is no issue this is a Firefox issue. When I go to change the PL in a line item in GAM it will not save, it reverts back to zero. This is only in Firefox. Not in any other browser. However the PL is actually there, its just not saved within the line. Can you please update this bug.

when using the browser firefox i often have difficulty deleting emails and have to close & restart the browser before i can, this seems to happen regardless whether i go to another site first or go to outllook first. i expect you may advise i use the app for email but i often use computers that are not my own to access emails & regardless much prefer using the browser. whether the fault lies with outlook or firefox i cant say. cant say i have noticed this issue with other browsers but obviously as i use firefox as my primary browser this is frustrating.

Hi, Have been having issues with the google cdm widewine drm plugin for a wee while now but eventually found the solution to my specific case. The problem was firefox never managed to install the plugin, it just kept saying it was installing it but never did.

It tuns out that my opnsense router uses an IDS / IPS watchdog plugin called ZenArmor. Tuns out it was blocking the download url for the plugin from the following address

https://r3---sn-c5ioiv45c-5goe.gvt1.com

If I added the gvt1.com domain to it s exceptions list, firefox immediately downloaded and installed the plugin flawlessly.

Sharing is caring. Ta-ta!

I don't know whether the issue is related to cookies or not but one thing i am about is this browser is trash. Just some Microsoft engineers might find it better for development, i don't. My live server is immediately reflecting changes to my port 500 yet the browser is not. i have to manually refresh the page in order to see the changes, i have tried using about:config and network.http.use-cache and set the value to false, cleared all cookies and data several times to ensure the browser is not caching the old version of the page, but nothing works. i am done with this frustration. I am going to uninstall this legendary developer friendly piece of shit if you can't help me out here cause i can't bear to keep my fingers on ctrl+R every single moment in my life would rather press the uninstall button. the only reason i am keeping this browser is because some legendary developers suggest it . I have set the cookies and trackers block mode to standard. Now i don't know what is the issue, i might have wasted my data on downloading this browser but i won't hesitate to remove it from my computer. Hope you can understand frustration of a beginner developer, done with code already, now the browsers are screwing me as well.

I have Firefox Focus and I have enjoyed it except for one blaring issue. Without closing it, it sometimes completely restarts and closes every tab. I lose SO much when it happens. Is there ANYTHING that I can do in this instance to retrieve my tabs?

I'm having audio issues with the Firefox browser specifically. This is my default browser, but for some reason, it suddenly stopped projecting audio from in-browser sources.

I've cleared my cache and tried other solutions from the help page, but nothing seems to work except when I reinstall my audio drivers. However it's a temporary fix as it seems to only play audio for videos that I already have loaded, but if I skip ahead in the video or refresh the page, the audio problem comes back.

Every other application works, and i've tried other browsers to make sure it's specifically a firefox issue and it is.

I've gone into troubleshooting mode, turned off all of my extensions, and nothing seems to work which is odd. Audio still plays normally for other applications like Spotify, Discord, Steam, etc.

For over 6 weeks, and only on Netflix Canada, we (family members) have been getting the padlock with a triangle in the address bar only after I log into Netflix. This occurs on any and all of our 4 computers using all of the 3 different internet providers, one of which is the largest Internet provider in Canada, BELL including also the their BELL Mobility Network. I appreciate that as you can see we're using older operating systems, but Firefox reports our version 110 is up to date. Our adult children have much newer computers and later if not the latest Mac OS, and are attempting to access Netflix from other internet providers elsewhere in the province of Ontario. One of them is using the next largest internet provider in Canada, or at least the province, ROGERS. She too is still having this problem. I've been through the mill with Netflix's support people and they blame you guys and our internet providers. I cannot resolve the issue, and for that reason we have ceased using Netflix because of the implicit security vulnerability attached.

What can I do about this? -Peter

I opened the "Clear Recent History Box" because I haven't cleared my history or cookies in a really long time and it was slowing things down. I changed the setting to "everything" and hit okay. Now that little box to "Clear Recent History" will not go away and I cannot do anything on my browser. How do I close the box? Also, I noticed that the email used to login to Firefox is very old. If possible, can an answer be emailed to [email-removed]?

Thank you.

I setup an email account in outlook for my Uncle. It shows up at outlook's on-line site and in my mail folders. However, in my outlook mail it has no inbox folder listed for him. Most importantly, I don't know how to get his outlook account to include an inbox folder under his outlook acct. name in his outlook folders list and he can't receive e-mail. Please help. Thought it would be easy even for an elderly person wanting to be able to receive e-mail but it has proven to be complicated to setup even for me. Any guidance will certainly be appreciated. When he tries to open any of his outlook folders it takes him to a list of my Firefox accts.???

I have seen this question posed/answered elsewhere in community help, but no one answers the actual question, which is: What organisation is managing my browser? How can I find out what organisation is managing my browser? Thank you.

This version of Firefox, 110 will not save logins or ask if I want to save them. I have logged into Google and Mozilla but they are not saved. I also have that "Your browser is being managed by your organization." again. I'm running Windows 11 Pro 22H2 on my Dell Inspiron 5759 laptop. I'm not sure what else to provide for details. I actually have two of the laptops and they both will not save logins in Firefox 110. I changed the policy for Firefox in Regedit but that didn't help getting rid of the GPO notice. Both of these computers are for personal use only. I don't know if there is a conflict between Firefox 110 and Windows 11 Pro. I have used Firefox for many, many years with few issues. I don't like Chrome but I guess I'll try it.

As of late in Firefox Android I cannot get any add on to install. I've temporarily disabled 'YouTube high definition' after some strange behavior and when I tried to reinstall it or ANY of the list of curated addons I get the same failed to install message. I can no longer download any of the addons and I can't seem to figure out why. I've restarted and cleared cache multiple times but it doesn't work. Any solutions?