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why did firefox suddenly start asking for primary password after update?

I have never used a primary/master password. I updated to 109.0.1 on a computer that had not been used for a few weeks. I do NOT sync FF on any computer. "Use Primary … (read more)

I have never used a primary/master password. I updated to 109.0.1 on a computer that had not been used for a few weeks. I do NOT sync FF on any computer. "Use Primary Password" is NOW checked on this 2nd computer. (never used or needed before) In order to try to change this, I was required to enter my password. When I enter the password I use to access mozilla support (the only FF password I have ever had), nothing happens and I do not get any options, i.e., forgot password. I have never been requested to enter a password on any computer (to access FF; only to reach mozilla support.) On my primary computer, "Use Primary Password" is not checked, as it should not be. Thanks in advance.

Asked by LSR 1 year ago

Answered by cor-el 1 year ago

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Firefox Bookmarks

I cleared cache, junk, and history from my computer, and now I have no bookmarks on Firefox, and when I bring up the restore option it give me several options but not boo… (read more)

I cleared cache, junk, and history from my computer, and now I have no bookmarks on Firefox, and when I bring up the restore option it give me several options but not bookmarks. Can someone please help me to restore them. Thanks

Asked by SPete 1 year ago

Answered by cor-el 1 year ago

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FireFox font is unreadable and thin

Certain fonts are displayed not as what I set them to in Firefox's settings. At first, I thought it was a windows OS font related issue- it's not. I've followed everyth… (read more)

Certain fonts are displayed not as what I set them to in Firefox's settings.

At first, I thought it was a windows OS font related issue- it's not.

I've followed everything here: https://support.mozilla.org/en-US/questions/1323130 (The answer support link is inaccessible. But following the answer did not fix my issue.)

Also looked to see if any of my add-ons are affecting it. I've disabled them on the sites (in the screenshot) but the fonts are still displayed as attached. Checked to see if the add-on uBLOCK is disabling remote fonts, that feature is not checked so that's not the issue.

Please help, thank you.

Asked by beasther 1 year ago

Answered by beasther 1 year ago

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internet download manager

using firefox version 109 and my internet down load manager no longer works, it works in other browsers but not since updating firefox. not sure if i was successful in po… (read more)

using firefox version 109 and my internet down load manager no longer works, it works in other browsers but not since updating firefox. not sure if i was successful in posting this request prior to this one so will give it another try. thanks

Asked by pitbulls9 1 year ago

Answered by pitbulls9 1 year ago

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Random website popping up while using Firefox.

When browsing in some websites such as "facebook.com", "mozilla.org", "lenovo.com", I sometimes get a popup to this link, but I don't have any kind of extension that coul… (read more)

When browsing in some websites such as "facebook.com", "mozilla.org", "lenovo.com", I sometimes get a popup to this link, but I don't have any kind of extension that could be causing that I think. What would be a way to troubleshoot this so that I can prevent that from happening? It's really annoying and the site also seems really sketchy.

Asked by NotReallyEight 1 year ago

Answered by jonzn4SUSE 1 year ago

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Can't Block Autoplay

I've blocked Autoplay (Audio & Video) for *all* Web sites via the settings menu, but videos still continue to play automatically (abcnews.go.com, for instance). I we… (read more)

I've blocked Autoplay (Audio & Video) for *all* Web sites via the settings menu, but videos still continue to play automatically (abcnews.go.com, for instance).

I went to config:about, and made all the suggested changes I found in Mozilla support. Autoplay seems to be blocked now, but at the expense of Firefox going into an endless loop trying to load and play videos. While in this loop, Firefox is eating up 20% of my CPU sources, which comes to close to making my PC unusable.

I have Firefox 109.0.1, 64-bit.

This has been a chronic problem ever since I've used Firefox. Someone needs to take a MUCH deeper dive into why we can't block autoplay.

Asked by upom123 1 year ago

Answered by upom123 1 year ago

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Google Apps UI Absent

Hi, I've been trying to transfer from Chrome to Firefox but have been experiencing a graphical error with primarily the toolbar in Google Docs. The places where icons sho… (read more)

Hi, I've been trying to transfer from Chrome to Firefox but have been experiencing a graphical error with primarily the toolbar in Google Docs. The places where icons should be denoting what each button does are empty - I do not have any extensions, plugins, or themes installed that would be causing this. I did install the Dark Reader extension to see if it would show icons when using it, which it did not. It actually is not exclusive to the toolbar, as drop-down menus that would normally have icons do not either. I tested in both Microsoft Edge and Chrome and this issue does not arise on either.

While Docs has been the primary issue, it persists across all Google Drive apps (Sheets, Slides, Drawings, and more). My version of Firefox is up to date and I am on an HP laptop running Windows 10. If anyone is able to help diagnose the issue at hand or direct me to another support thread where this issue has been resolved, it would be highly appreciated. Thank you so much!

Asked by Anya Elise 1 year ago

Answered by TyDraniu 1 year ago

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Theme creation question

I've been making my own Firefox theme using the Firefox Color extension. I uploaded an image but I can't figure out how to show the image on the new tab screen. Setting t… (read more)

I've been making my own Firefox theme using the Firefox Color extension. I uploaded an image but I can't figure out how to show the image on the new tab screen. Setting the new tab page color to transparent only makes everything white. I know the image is uploaded correctly because I can see some of it in the toolbar and tab list. Is it possible to show the image on the new tab page?

Asked by Peter Schachte 1 year ago

Answered by cor-el 1 year ago

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New Comment Popup

How can I turn off the new Facebook Comment popup? I want to use the old version where the comments are listed under the original pots not in a seperate narrow popup win… (read more)

How can I turn off the new Facebook Comment popup? I want to use the old version where the comments are listed under the original pots not in a seperate narrow popup window.

Asked by 1artworkz 1 year ago

Answered by 1artworkz 1 year ago

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Sync is not appearing in settings

I don't know why but sync button is not appearing in my Firefox settings (image attached). I guess it's because something I've done in settings that has cause this to dis… (read more)

I don't know why but sync button is not appearing in my Firefox settings (image attached). I guess it's because something I've done in settings that has cause this to disappear. Can you help me? Thanks!!

Asked by wherewell 1 year ago

Answered by TyDraniu 1 year ago

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Doesn't Firefox have a Two-factor Authentication thing that I can use with Facebook. Without a mobile phone, using the Firefox browser on a computer or laptop?

Okay, I give up. So, Facebook is or has implemented this Turn on two-factor authentication or whatever it is. What this means for me at the moment is that I am unable t… (read more)

Okay, I give up. So, Facebook is or has implemented this Turn on two-factor authentication or whatever it is. What this means for me at the moment is that I am unable to access my Facebook account as it is now forcing me to use this Two-factor authentication thingie, despite that I do not have a mobile phone. (yes, I know it's unusual in this day of age not to have one. I did have one at one time, but for the moment I have no interest in getting another one). I would rather use my laptop anyway.

Doesn't Firefox have a Two-factor Authentication thing that I can use with Facebook? Without a mobile phone using the Firefox browser on a computer or laptop?

Now, from what I can see, Facebook is offering 3 ways of doing this. #1) Authentication app, like Google Authenticator or Duo Mobile. #2) Text message (SMS). #3) Security Key. So, because I do not use or have a mobile phone, I was guessing that my option would only be #1 Authentication app, like Google Authenticator ... which I have never used before, and while reading up on it, I keep reading that I can only use it with the Google Chrome browser?!? If that wasn't bad enough, I typically use Microsoft Outlook, not Gmail. So, I am at a loss at this point.

Again, I do not have a mobile phone. Doesn't Firefox have a Two-factor Authentication thing that I can use with Facebook? Without a mobile phone using the Firefox browser on a computer or laptop?

Help please.

Asked by Teagan 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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Extensions missing from customise toolbar menu

After having to refresh Firefox, all extensions are missing from my toolbar. They're still installed and function but some require tweaking options on a per page basis an… (read more)

After having to refresh Firefox, all extensions are missing from my toolbar. They're still installed and function but some require tweaking options on a per page basis and it's a hassle to have to work through multiple menus when they should just be a click away. From other answers, it seems like the extenstions should be in the customise toolbar page but only the standard options are there. I've tried disabling and enabling them, as well as removing and adding them again already with no results.

How do I either get them back to the toolbar or the customise page so I can add them myself?

Asked by theforbidnone 1 year ago

Answered by TyDraniu 1 year ago

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Firefox (and also Thunderbird) crash on trying to load Yahoo mail login page

A friend (who knows even less about technology than me) has an old Dell Inspiron 1501 which has been running Linux Mint 18 Xfce, which is now unsupported. I'm beginning t… (read more)

A friend (who knows even less about technology than me) has an old Dell Inspiron 1501 which has been running Linux Mint 18 Xfce, which is now unsupported. I'm beginning to regret it but just to keep it going for a couple of years I offered to update to Mint 20 Xfce, which is the last version listing 1 Gb as the minimum Ram (everything later or other version are 2 Gb or more), which is the most that system can use. Once the wifi was eventually working (old b43 broadcom driver) most things went fine (except Team Viewer, which works on another Mint 20 Xfce system, but that's not a question for here). However, she uses Yahoo mail, and for some reason just attempting to load the login page (login.yahoo.com) causes Firefox to crash (I mentioned Thunderbird in the title as I attempted to access Yahoo Mail with it, but because it needs to access the Yahoo Mail page (as I think this is now based on App codes rather than passwords), and doing that crashed Thunderbird also). I'm pretty sure I have methodically gone through all the troubleshooting steps on https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems (clear cookies & cache by deleting history; clear startup cache; refresh; reinstall; new profile). Firefox doesn't crash in Troubleshoot mode, despite the fact is seems to still use hardware acceleration, even though I thought it would disable that. Hence, I'm at the end of what I know to try (and that's just from following the guide, I am not an expert) and would be grateful for any help anyone can offer. I attach an image that lists all the submitted crash reports, as they will refer to slightly different conditions as I tried all the options mentioned above. I'm using my own PC to submit this (so any hardware & system data submitted by this web-form won't be relevant), not the Inspiron 1501 that has the issue. I can open the Yahoo mail page on this machine (same version of Firefox) and also on the Inspiron 1501 using Chrome (but there was a different reason relating to security why we couldn't log in via that). Would really like to get Firefox (and Thunderbird) working on the laptop, if possible.

Asked by Jonny Terry 1 year ago

Answered by Jonny Terry 1 year ago

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Installation aborted because the add-on appears to be corrupt.

https://addons.mozilla.org/en-US/firefox/addon/lightorange-on-black/ there seems to be a problem with this theme, cant install, cant upload or anything it says its corrup… (read more)

https://addons.mozilla.org/en-US/firefox/addon/lightorange-on-black/ there seems to be a problem with this theme, cant install, cant upload or anything it says its corrupted can someone help? please contact me under my email [email removed from public]

Asked by Farzam Maghouli 1 year ago

Answered by Farzam Maghouli 1 year ago

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Background Picture is getting cut off

Hello! I haven't been able to find a solution. So I'm trying to make a theme with an APNG of an ECG reading, but the bottom is totally cut off. I've tried aligning it di… (read more)

Hello! I haven't been able to find a solution.

So I'm trying to make a theme with an APNG of an ECG reading, but the bottom is totally cut off. I've tried aligning it differently, customizing the toolbar, and getting a smaller APNG with no dice. Is there a way I can extend it into the rest of the toolbar like so many other themes seem to do just fine?

Asked by Earthie 1 year ago

Answered by Earthie 1 year ago

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On playing online videos screen flashes, goes blank until site / video is closed

So, for awhile now when I go to some sites, the screen suddenly starts flashing, then it jitters and turns some light color (like a light green; not blue screen, not blac… (read more)

So, for awhile now when I go to some sites, the screen suddenly starts flashing, then it jitters and turns some light color (like a light green; not blue screen, not black). If I guess where the "X" is to shut down the tab that has the video, I can end this. Often, like on youtube, I find the problem is some ad video that was playing. The rest of the site is ok. But not always.

One site I wrote down a few days where it happened: https://www.nbcsports.com/philadelphia/eagles/eagles-face-giants-2022-playoff-opener?cid=sm_npd_rsn_phi_fb_mn&fbclid=IwAR3rGUEa0W8fElrzCWANSIUpti9VKlbn0iHyvcFsviajYExo5tcRSyWBJXA

scroll down to video and everything blinks, becomes unuseable

It happens in lots of places, though. It is not per se a YouTube problem or just a problem at NBCSports. I shell out to MS Edge, and it seems to handle everything fine, so I'm assuming at this point it is a browser issue.

One last point: after this happen the screen display is degraded even after I manage to shut down the offending tab or video. It takes a Log off/log back in or reboot to fix everything. The degradation takes the form of making the screen look a bit like a pointilist painting, although that's an exaggeration.

FF 109.0.1 64 bit Windows 11 NVidia GeFORCE RTX 3060 running studio driver 526.98 (I have switched periodically from / to their gaming driver, which doesn't seem to matter)

Any help, appreciated.

Asked by monsieurms 1 year ago

Answered by cor-el 1 year ago

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OS authentication enable via registry?

Hi, I know how to turn on OS authentication to reveal passwords in about:config (signon.management.page.os-auth.enabled = true) But is there any way to turn this on in r… (read more)

Hi,

I know how to turn on OS authentication to reveal passwords in about:config (signon.management.page.os-auth.enabled = true) But is there any way to turn this on in registry?

Asked by jewmo159 1 year ago

Answered by TyDraniu 1 year ago

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BOOKMARK TOOLBAR NOT SHOWING

WHERE IS MY BOOKMARKS TOOLBAR??? Every time I update Firefox (now 109), I end up with all kinds of problems! NOW, I can't see my bookmark toolbar. All the help articles … (read more)

WHERE IS MY BOOKMARKS TOOLBAR??? Every time I update Firefox (now 109), I end up with all kinds of problems! NOW, I can't see my bookmark toolbar. All the help articles tells me how to show it or how to bookmark a page, which I already did multiple times. But this issue is never solved. If I can't get this resolved, I'm going to MS Edge.

Asked by Laura 1 year ago

Answered by Laura 1 year ago

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firefox always opens in small window, when I turn it on

Hello! When I turn on firefox in my laptop it always opens in small window, so it is very annoying and it happens every time. I know that, when I reset firefox to fabric … (read more)

Hello! When I turn on firefox in my laptop it always opens in small window, so it is very annoying and it happens every time. I know that, when I reset firefox to fabric settings, problem will go away, but for a couple days only and again it will be. So do you have any idea, how to solve this problem once and for all? Thanks!

Asked by Mateusz (Mateuszy) 1 year ago

Answered by cor-el 1 year ago

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Sync doesn`t sync my tabs

Sync is a nightmare. It is so unintuitive! What exactly would be wrong with having separate Export and Import buttons for each of Settings, Addons, Tabs, History, Bookm… (read more)

Sync is a nightmare. It is so unintuitive! What exactly would be wrong with having separate Export and Import buttons for each of Settings, Addons, Tabs, History, Bookmarks, etc? I have a desktop box and a newer laptop I wanted to get up to date. I pressed the Sync button on the desktop ... By the way, there`s a link below that reads "Connect another device" ... Connect where? Someone is designing these interfaces who has absolutely zero imagination. Anyways, I signed off, moved the ethernet cable to my laptop, signed in, pressed Sync, and voila!, I got my Bookmarks, at least. But I have no idea how to get my tabs and windows. I tried with a "download link" something or other, but it seemed to assume I was sync-ing to a phone, and didn`t work. Any way to get my tabs?

Asked by Dan_W 1 year ago

Answered by cor-el 1 year ago