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  • Archived

Duplicate tab

Hello, please how do I set up the browser so that the duplicate tab opens next to the one I want duplicated. Now the duplicated tab opens at the end of all the open tabs… (read more)

Hello, please how do I set up the browser so that the duplicate tab opens next to the one I want duplicated. Now the duplicated tab opens at the end of all the open tabs which is really annoying and not logical at all. I am using windows 10. Thanks

Asked by mama5405 1 year ago

Last reply by pg_78 1 year ago

  • Archived

Downloading files fails, Ubuntu snap install, possible workaround

After visiting many sites, and removing and reinstalling the snap, logging out of sync, using troubleshooting mode, and a few other tests, I figured out that checking the… (read more)

After visiting many sites, and removing and reinstalling the snap, logging out of sync, using troubleshooting mode, and a few other tests, I figured out that checking the "Always ask you where to save files" disables downloading. When I click to download, the page refresh button cycles and no other action occurs, there should be a pop-up to give choice about where to download the file.

I assume it has to do with file permissions with snap and the possibility of going outside of /home. Once I unclick "always ask.." I am able to download again.

Firefox 104, Ubuntu 22.04. Brand new OS install.

Asked by klapenotiere 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

PX to pixel display ratio

I use HTML files to create images for a tile based game we play. 6 months ago I was able to create a table with collapsed borders and 0px padding, margins, and borders, … (read more)

I use HTML files to create images for a tile based game we play. 6 months ago I was able to create a table with collapsed borders and 0px padding, margins, and borders, then draw my image with 207 x 207 JPEG TDs in multiple TR rows, then place another GIF image over all the JPEGs with transparent edges. Doing this for a table that was 6 tiles (207px) wide and 4 tiles deep, at ctrl 0, displayed a Firefox combined image that was exactly 1242px x 828px that was completely visible on 24 inch 1920 x 1080 DELL monitor. This allowed me to right click an empty space on my Firefox screen and select Take Screenshot to click on the GIF overlay image and capture that image with all of the tiles that were behind its transparent edges.

For some reason, I have no idea why, my 207px by 207px tile images are now being displayed as 282px by 282px at ctrl 0, and the overall image is now too large to fit on the screen, so taking a screenshot of the proper sized image is no longer possible. For example, at ctrl- ctrl-, the tile images are 221 pixels square, which should be 1326 pixels wide for 6 tiles, but my 1242px wide GIF file displays at 1330 pixels wide, probably due to some kind of rounding error.

I was able to use about:config and change layout.css.devPixelsPerPx from -1.0 to 0.74 and it did solve the problem. But it does so with a lot of warning for changing that default value!

So my question is simple: how does Firefox, on Windows 10, determine its screen pixel to Image px relationship? I need to know what to look at for the proper way to get my px to pixel ratio back to 1 to 1.

This is what the working image looks like while designing the center scoreboard tile https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/images/2022-08-23-13-36-34-2fa67f.png

and this is what the final image looks like when you take a screenshot of the image https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/images/2022-08-23-13-36-53-beae42.png

Asked by sandy50 1 year ago

Answered by cor-el 1 year ago

  • Archived

Apparently, an automatic upgrade was made to Firefox yesterday. Ever since than, I can no longer browse some sites I go to, including some bookmarked sites. I'd like to revert back to what I had. Can I do this? I use Wi10n .

Apparently, an automatic upgrade was made to Firefox yesterday. Ever since than, I can no longer browse some sites I go to, including some bookmarked sites. I'd like to r… (read more)

Apparently, an automatic upgrade was made to Firefox yesterday. Ever since than, I can no longer browse some sites I go to, including some bookmarked sites. I'd like to revert back to what I had. Can I do this? I use Win10.

Asked by shierl 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Mozilla vpn app

I have tried 6 download attempts and cannot successfully install/access Mozilla VPN even though I believe I paid for it and obtained the discount FIREFOX104 -- Please get… (read more)

I have tried 6 download attempts and cannot successfully install/access Mozilla VPN even though I believe I paid for it and obtained the discount FIREFOX104 -- Please get an agent to help me override Windows 11 VPN; I want to use it on my phone devices as well -- if I can get it to work. tgoldstrand@gmail.com

Asked by tgoldstrand 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Why does the NOAA GOES satellite weather not load anymore?

Why won't Firefox load this link: https://www.star.nesdis.noaa.gov/GOES/index.php? This is a government service and Firefox won't connect to the site. It is the NOAA GO… (read more)

Why won't Firefox load this link: https://www.star.nesdis.noaa.gov/GOES/index.php? This is a government service and Firefox won't connect to the site. It is the NOAA GOES satellite imagery service. Please advise.

Asked by isr555 1 year ago

Last reply by cor-el 1 year ago

  • Archived

a web site closes as soon as I open it

I have 2 computers running Firefox, both running 104.0. This computer is windows 11 other windows 10. Problem; Up until about a week ago I was able to click email links… (read more)

I have 2 computers running Firefox, both running 104.0. This computer is windows 11 other windows 10.

Problem; Up until about a week ago I was able to click email links to open judicialwatch.org on this Win11 computer. Now, whenever I try to open that site (via link or direct entry) the tab closes immediately. From a link, I can see the tab open then close, from direct input it just closes when I hit enter. (The windows 10 computer has no problem.) I have searched for any settings that would show blocked web sites and cannot find any settings / listing of blocked web site. As the win11 is my primary computer, this is VERY annoying. Any help will be greatly appreciated. Thanks, Scott

Asked by sbhepburn 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

Import Certificates button not functioning

I am attempting to import server certificates into Firefox. But the "Import" button does nothing when viewing certificates. Any work around? I need to import our serv… (read more)

I am attempting to import server certificates into Firefox. But the "Import" button does nothing when viewing certificates. Any work around? I need to import our server certificates into the Authorities section.

Ubuntu 22.04 Firefox installed through snap. Version 104.0 just upgraded this afternoon.

Thank you, James

Asked by James Finnall 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

Can't log in to Google acc with Firefox DevEd

When I try to log in to any Google "Ecosystem" (i.e Gmail, Youtube etc.) I see it (check screenshot below). I'll use Firefox Developer Edition. In vanilla Firefox and oth… (read more)

When I try to log in to any Google "Ecosystem" (i.e Gmail, Youtube etc.) I see it (check screenshot below). I'll use Firefox Developer Edition. In vanilla Firefox and other browsers, everything works as usual.

Asked by ImmortalDoge 1 year ago

Answered by jonzn4SUSE 1 year ago

  • Solved
  • Archived

Firefox prefers IPv4 address in a dual-stack environment

Hi, I'm using IPv4 as well as IPv6 addresses in my home network. But Firefox uses always the IPv4 connection when I open a website. When I open the same website in MS Ed… (read more)

Hi,

I'm using IPv4 as well as IPv6 addresses in my home network. But Firefox uses always the IPv4 connection when I open a website. When I open the same website in MS Edge, the IPv6 connection is used.

I've captured the network traffic during opening a website in Firefox, which is reachable over IPv4 and IPv6. First I see two DNS queries (A and AAAA) for the domain name. Both responses containing the correct IP address, and they arrive nearly at the same time at the client. Next I can see the TCP handshake. But it's send between the IPv4 address only. No IPv6 connection was attempted.

When I run the IPv6 test at https://test-ipv6.com, the IPv6 resuls are nearly fine. Only the web browser test says "Your browser has real working IPv6 address - but is avoiding using it."

When I run the same test in MS Edge, all tests are fine.

So it seems that this is not a OS or network issue. It affects Firefox only.

What I've already tried:

  • Disabled all extensions
  • Created a new profile
  • Used the IPv6 address of the website instead of the FQDN -> Works fine.
  • Checked DNS cache of Firefox (about:networking). It contains the IPv4 and IPv6 addresses of the requested websites

I guess that Firefox prefers the A record for some reason. But I've no idea why. Has anybody an idea what could causing this?

Thanks.

Jas Man

Asked by JasMan 1 year ago

Answered by JasMan 1 year ago

  • Archived

Firefox crashes then locks computer up to point I have to power off to fix

Just recently My patient portal at Baylor Scott and White was changed. When I log into the portal everything is fine until I try to see messages from Doctor. It at this… (read more)

Just recently My patient portal at Baylor Scott and White was changed. When I log into the portal everything is fine until I try to see messages from Doctor. It at this time the crash begins, sometimes the screen goes black then White and black again repeating a few times, the the computer locks up and I have no mouse or keyboard and no error option or anything.. I have to power down computer to fix where everything is ok... The tech at Baylor Scott and White said its at my end because no one else has complained and suggested I use Chrome, which I did and it works, I can retrieve messages without crashes??

Asked by v_jones48 1 year ago

Last reply by Paul 1 year ago

  • Archived

Firefox developer edition crashes when closing some tabs

When I close a tab, sometimes it crashes. I tried with `-safe-mode` and the error persists. Let me know if I can add more information. Report ID bp-d44804f7-fd73-4088-9d… (read more)

When I close a tab, sometimes it crashes. I tried with `-safe-mode` and the error persists. Let me know if I can add more information.

Report ID bp-d44804f7-fd73-4088-9d00-14c880220818

Asked by RodrigoMil 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

just some advice needed and suggested

May i volunteer and still be learning? I feel having the knowledge of what i learn can be beneficial to those of older generations that so badly want to understand and kn… (read more)

May i volunteer and still be learning? I feel having the knowledge of what i learn can be beneficial to those of older generations that so badly want to understand and know the new but do not have those mid aged a d willing to take the time so they feel up to par

Asked by beba623 1 year ago

Last reply by Paul 1 year ago

  • Archived

[macos] Picture in picture mode opens in full screen

I started having this issue after a crash with an update to version 103 after restart. And since then when I open firefox in full screen (mac) and open a youtube video an… (read more)

I started having this issue after a crash with an update to version 103 after restart. And since then when I open firefox in full screen (mac) and open a youtube video and click the picture in picture mode, firefox will just open a open/popup a new picture in picture in full screen mode instead of a smaller picture in picture window. I'm not sure if this is a macos bug or firefox.

bug report: https://bugzilla.mozilla.org/show_bug.cgi?id=1782056

Asked by leeyongyong1 1 year ago

Last reply by LKB 1 year ago

  • Archived

Telemetry pings are not deleted stack up over time -> 2GB saved-telemetry-pings folder

Hi, The saved-telemetry-pings folder in my Firefox profile doesn't get cleaned up of the old telemetry pings, and it just keeps growing over time. I have pings in this … (read more)

Hi,

The saved-telemetry-pings folder in my Firefox profile doesn't get cleaned up of the old telemetry pings, and it just keeps growing over time.

I have pings in this folder that are from October 2021 and I doubt this is a normal behavior.

It's not the first time this thing happen, and October 2021 is probably the last time I cleaned this folder.


How do I make it so it doesn't keep telemetry pings, but I can still use telemetry. I use the beta Firefox, and I'd like to keep some telemetry as some of the devs at Mozilla foolishly rely on the telemetry to slash features, when telemetry is so broken it's better set to disabled than enabled.

Asked by Chris M. 1 year ago

Last reply by Chris M. 1 year ago

  • Archived

Opening firefox

Hello, I recently worked with two opened firefox windows and I had to shrink one of them. Since that time, every time I open firefox from scratch it opens shrinked, not i… (read more)

Hello, I recently worked with two opened firefox windows and I had to shrink one of them. Since that time, every time I open firefox from scratch it opens shrinked, not in full size. And I can't find a way to make it open in full size every time I open Firefox. Can I please get some advice on that?

Thanks in advance Nika

Asked by nraos.stojnic 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Firefox loads different website languages every time

The problem is as follows: Every time I load some multilagual web page (Aliexpress, prestashop.com fox example) Mozilla loads the page in different language. After I cha… (read more)

The problem is as follows:

Every time I load some multilagual web page (Aliexpress, prestashop.com fox example) Mozilla loads the page in different language. After I change the language and load a new page from the site, the language is changed again to a random one. Every time I click a button or link, the language is changed.

Cleared cache, and cookies and everithing multiple times. After 3-4 days it does the same thing. Tried fresh install - after a while starts to do the same thing. Installed Firefox Developer Edition - after 6 months starts to do the same thing. Installed Waterfox on different PC - same as Firefox Developer - after 6 months starts to do the same thing.

Does anyone have the same problem? Why is it happening? Is it only me?

Asked by TEMPEX 1 year ago

Last reply by TEMPEX 1 year ago

  • Archived

How do I "View" synced tabs from ios - iPad or iPhone - on my iMac?

Hi, lots of good support to how to sync. No support for how to view synced tabs on an iMac. I can see the synced tabs and open them on my iPad and iPhone. Thanks for your… (read more)

Hi, lots of good support to how to sync. No support for how to view synced tabs on an iMac. I can see the synced tabs and open them on my iPad and iPhone. Thanks for your assistance.

Asked by davidcarlon2 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago