Showing questions tagged: Show all questions
  • Archived

video playback

"Sorry, the video player failed to load.(Error Code: 101104)" - this error message happens on some sites but not others. I believe there are more than one type of strea… (read more)

"Sorry, the video player failed to load.(Error Code: 101104)" - this error message happens on some sites but not others. I believe there are more than one type of streaming transmission but do not know how to determine which is failing. For example, the streaming daily report on Democracynow.org fails while the reports on http://www.bbc.com/news/video_and_audio/international does not. This has been a problem for weeks now. I view both of these sites every day but must now use Microsoft Edge (ugh) to view democracynow.org.

Asked by jwbjr253 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Not able to download anything

For some unknown reason, I am no longer able to download anything in Firefox. The download manager just says "Failed". I tried using another browser and I am able to down… (read more)

For some unknown reason, I am no longer able to download anything in Firefox. The download manager just says "Failed". I tried using another browser and I am able to download okay. Any help with this would be greatly appreciated. Thank you.

Asked by joevegazo 2 years ago

Last reply by Terry 2 years ago

  • Archived

Lost all my sync data after installing new Windows

i install new windows and after installing when i log in to my account on firefox it dint backup my bookmarks and everything . i have so much important bookmark was saved… (read more)

i install new windows and after installing when i log in to my account on firefox it dint backup my bookmarks and everything . i have so much important bookmark was saved and for over 6+ months effort . can anyone tell me how i can recover it or how can i contact firefox chat agent

Asked by aounshah86.as 2 years ago

Last reply by cor-el 2 years ago

  • Archived

i uninstalled then reinstalled firefox browser... are my old bookmarks gone forever. firefox installed a new bookmarks folder

firefox kept freezing up and slow load... I did a system restore then i uninstalled then reinstalled firefox browser... are my old bookmarks gone forever. firefox install… (read more)

firefox kept freezing up and slow load... I did a system restore then i uninstalled then reinstalled firefox browser... are my old bookmarks gone forever. firefox installed a new bookmarks folder. are my old bookmarks gone forever? firefox installed a new bookmarks folder

Asked by Patrick 2 years ago

Last reply by Patrick 2 years ago

  • Solved
  • Archived

Must enter Captcha characters every time I try to access the Amazon website

For the past few days I get the request to enter captcha characters every time I try to access the Amazon website using Firefox on my Win10 PC. It works fine on my Firefo… (read more)

For the past few days I get the request to enter captcha characters every time I try to access the Amazon website using Firefox on my Win10 PC. It works fine on my Firefox for android on my phone and also works fine using the Edge browser on this PC.

I've tried resetting Firefox. I've tried troubleshooting mode. I've tried turning off enhanced tracking. What else could cause Amazon.com to feel the need to verify that I am not a robot ?

Asked by gerrybroman 2 years ago

Answered by gerrybroman 2 years ago

  • Archived

#main-window need to support transparency

Hi guys. I really want to ask Firefox developers to add the ability for #main-window to support transparency - background color: transparent . Any attempt to add transpa… (read more)

Hi guys. I really want to ask Firefox developers to add the ability for #main-window to support transparency - background color: transparent .

Any attempt to add transparency, or color with an alpha channel breaks the increase and decrease of the window, and the borders of some windows have bugs. When adding a normal color to the background, everything remains correct and works fine.


PS: I mean css customization. html id="main-window" css #main-window

Asked by dmtiir 2 years ago

Last reply by dmtiir 2 years ago

  • Archived

Login in

Hi! Every time when I start Firefox anf whant to login in to for example my compayns webpage, Firefox ask me to log in. (Se picture) (the pupup window says "this pages as… (read more)

Hi! Every time when I start Firefox anf whant to login in to for example my compayns webpage, Firefox ask me to log in. (Se picture) (the pupup window says "this pages ask you to login". My usernamn and password are saved but I physically needs to to press "Login" button. Why? cant this be managed somhow? I cant find amoung the options.

Thanks, Mattias

Asked by mattiashallgren 2 years ago

Last reply by mattiashallgren 2 years ago

  • Archived

Firefox isn't loading a web page correctly

Firefox is not letting me get into my Paypal Mastercard account. When I attempt to log in via paypal, the account page doesn't load. Instead I'm taken back to the log in … (read more)

Firefox is not letting me get into my Paypal Mastercard account. When I attempt to log in via paypal, the account page doesn't load. Instead I'm taken back to the log in page. I thought the problem was the security setting I was the security setting I was using (Privacy Badger and Ublock Origin.) but removing them did not fix the problem.

Asked by rmmcgee2 2 years ago

Last reply by rmmcgee2 2 years ago

  • Archived

Online banking - Fifth Third Bank

This questions has been around awhile and answered a couple of times but I still have the problem even after using all correction methods previously submitted to this que… (read more)

This questions has been around awhile and answered a couple of times but I still have the problem even after using all correction methods previously submitted to this question. I can load the Fifth Third Bank site (53.com) but cannot sign on; I get the usual "OOPS" message with the number to call Fifth Third Technical Support. I called their support and the first question they asked is what browser I'm using. After responding that Firefox was my browser, they told me that everyone who uses Firefox is having problems. They contend there is nothing on their end causing the problem and that since users of other browsers were not having problems that the only solution they could offer was to switch to Edge or Chrome. That's ridiculous! What is causing this problem? I do not want to move to either Chrome or Edge!

Asked by WWWIII 2 years ago

Last reply by WWWIII 2 years ago

  • Archived

Can I use Protectimus OTP for Firefox 2FA, instead of Google Authenticator or Authy, or the others listed in the 2FA guidance?

The Firefox 2FA setup guide lists Google Authenticator, Authy, FreeOTP, and a few others. Can I use Protectimus OTP for Firefox 2FA, instead of Google Authenticator or A… (read more)

The Firefox 2FA setup guide lists Google Authenticator, Authy, FreeOTP, and a few others.

Can I use Protectimus OTP for Firefox 2FA, instead of Google Authenticator or Authy, or the others listed in the 2FA guidance? I already have some other accounts set up with Protectimus and would prefer to stick with one 2FA authenticator app.

Thanks.

Asked by maness.michaelj 2 years ago

Last reply by cor-el 2 years ago

  • Solved
  • Archived

How do you sync multiple profiles across multiple devices?

I'm really confused about how profiles and sync work together for what I assume is a pretty common use case, especially now will all the WFH. I have two devices: 1. Pers… (read more)

I'm really confused about how profiles and sync work together for what I assume is a pretty common use case, especially now will all the WFH. I have two devices:

1. Personal laptop 2. Work laptop

I'd like to keep my bookmarks, history, addons etc separate, but be able to access my work environment when working from home on my personal laptop. I've read a lot about profiles and sync and multi-account container but I'm still confused as to how I achieve what I'm trying to do.

Having multiple profiles on one device is straightforward. But AFAIK if I attach two profiles to the same sync account, and try to sync both between two devices, it will only sync one of the profiles (and then merge everything if I try to sync the other). And if I have two separate sync accounts (work and personal), each with a single profile, I can't switch between them without also merging everything. How does one achieve this then?

Asked by tom.saunders90 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

  • Solved
  • Archived

insecure ssl certificate or cipher

the certificate on my linksys lrt 214 router not recognized. used to be able with previous versions to bypass security with advanced tab no longer able to do this ca… (read more)

the certificate on my linksys lrt 214 router not recognized. used to be able with previous versions to bypass security with advanced tab no longer able to do this cannot use older versions of firefox to bypass. need to access web interface of router at 192.168.1.1 to upgrade certificate but cannot. linksys does not have a work around. please help

Asked by larry 2 years ago

Answered by jscher2000 - Support Volunteer 2 years ago

  • Solved
  • Archived

Firefox 101.0.1 no cursor and blinking cursor Caret is off

About two days ago the cursor started disappearing / flashing when browsing in Firefox. It does not mater where the cursor is placed on the screen either the arrow or th… (read more)

About two days ago the cursor started disappearing / flashing when browsing in Firefox. It does not mater where the cursor is placed on the screen either the arrow or the hand will flash when moving. My system is a windows pro 10 system with all updates, last updates for W10 were made a couple of weeks ago, on Firefox whenever it asks to upgrade I do it.

Specifically: 1. If the mouse is stationary there is no cursor, if I move it the cursor flashes. 2. When the system comes up and I launch Firefox all is OK for about 2 – 3 minutes then the flashing begins. 3. If I stop Firefox ie “X” it and restart it the flashing occurs within 0 – 30 seconds. 4. If I restart the PC steps 2 & 3 repeat.

I have two other PC’s Windows Home, and Windows 7, as well as a laptop with Windows Home all with Firefox 101.0.1 all up to date all do not have the above issue. This does not occur with any other programs. I have two monitors, tried Firefox on each makes no difference same problem.

I have tried searching the internet and all I find is about Caret which is off. I uninstalled Firefox and installed it. That made no difference.

Any assistance will be appreciated.

Thank You

Bob

Asked by bobsmodels1 2 years ago

Answered by Terry 2 years ago

  • Archived

Control + Shift + P doesn't work

This command doesn't work, and I've seen others with the same issue and no one ever gave a response on how to fix it. I'm assuming the same thing will happen here, but I… (read more)

This command doesn't work, and I've seen others with the same issue and no one ever gave a response on how to fix it.

I'm assuming the same thing will happen here, but I just started using Fire Fox and really hope someone can give some resolve.

I tried running with no extensions too, it still didn't work.

Microsoft Edge Control + Shift + N works

Chrome Shift + N works

I tried this solution "Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is is causing the problem. " It didn't work.

Please could someone help me. Firefox has been my favorite go to browser, but now I am forced to look for alternatives.

Asked by rlpzboss02 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

  • Archived

Cannot install any addons in Firefox 100.0.1

FF recently updated itself to 100.0.1 and since this time I have been unable to install any addons. Every time I try to install an addon, I receive the message 'Installat… (read more)

FF recently updated itself to 100.0.1 and since this time I have been unable to install any addons. Every time I try to install an addon, I receive the message 'Installation aborted because the add-on appears to be corrupt.' I have uploaded a screenshot which demonstrates this behaviour. This is just an example - all addon installations are affected. My existing addons are unaffected, but if I remove one and attempt to reinstall it, the same result occurs.

Asked by darryl.armstrong 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

  • Archived

drm error message

I have been listening to Apple podcasts daily for a long time. I recently tried to access my favourites and get the error message "no drm". The drm is enabled in my Fir… (read more)

I have been listening to Apple podcasts daily for a long time. I recently tried to access my favourites and get the error message "no drm". The drm is enabled in my Firefox and I can still still listen to my podcasts on MS Edge.

Cheers Zoe

Asked by sammp 2 years ago

Last reply by cor-el 2 years ago

  • Solved
  • Archived

Antivirus security addon

Hi guys. So, I have Avira free antivirus. Can I still install for example Norton web security addon for Firefox? Will there be any problems between my installed antivirus… (read more)

Hi guys. So, I have Avira free antivirus. Can I still install for example Norton web security addon for Firefox? Will there be any problems between my installed antivirus and the Norton addon? Sorry if this is a noob question, but there you go :) Any help would be appriciated. Thanks in advance for any reply.

Asked by aedir.20 2 years ago

Answered by Dropa 2 years ago

  • Archived

Firefox and Google

Lately, I've been having problems using Google applications (gmail, maps, search). I'll enter an item in the search bar, hit enter, and nothing happens. Just today, I w… (read more)

Lately, I've been having problems using Google applications (gmail, maps, search). I'll enter an item in the search bar, hit enter, and nothing happens. Just today, I was using my gmail account and tried to log out but nothing happened. Google not working in Firefox doesn't happen every time, but it does happen at least once a day. This has been happening for a few months now. It does it on both my work and home laptops. Both are using Windows 10. I do not have this issue when using Chrome or Edge. Firefox is up to date. What's the problem.

Asked by tgditmer1 2 years ago

Last reply by Terry 2 years ago