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Support Mozilla Site Issue

While it may seem like a good idea to auto detect the OS/application/version (e.g., Mac/Firefox/9) and generate support content specific to the combination, there should … (read more)

While it may seem like a good idea to auto detect the OS/application/version (e.g., Mac/Firefox/9) and generate support content specific to the combination, there should be a option (link) on the page to look at other or all combinations.

I find it frustrating to have to use User Agent Switcher to get information for a different OS/application/version when helping folks on Mozillazine where I'm a moderator. Most of those needing help are on Win and I'm on a Mac so I initially get info for the Mac OS.

Asked by RobertJ 9 years ago

Answered by James 9 years ago

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How can I import Bookmark from Opera

I want to import bookmark from opera browser. for that I follow the process- Bookmarks- Show all Bookmark- Import & Backup- Import Data From Another Browser- I choos… (read more)

I want to import bookmark from opera browser. for that I follow the process- Bookmarks- Show all Bookmark- Import & Backup- Import Data From Another Browser- I choose Opera & Click Next but Items to Import is not shown. Thats all.... It is my problem so please help

Asked by anilexpert 9 years ago

Answered by cor-el 9 years ago

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Used pc shower from arasoft which seems to have deleted all bookmarks but now unable to restore from back up and unable to import from saved html file. What else can i do to get bookmarks back? Automatic bookmarking also seems to have been disabled

Have removed PC shower from system. When I try to bookmark a page either from bookmark toolbar or star in address I get a page of details to fill in. Why has this been re… (read more)

Have removed PC shower from system. When I try to bookmark a page either from bookmark toolbar or star in address I get a page of details to fill in. Why has this been re set?

Asked by billyruffian 9 years ago

Answered by the-edmeister 9 years ago

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How do I uninstall Firefox Beta and re-install Firefox NOT-Beta, and save all of my bookmarks?

The constant updates associated with being a beta user are getting really annoying, and I want to opt out. Is it as easy as uninstalling, downloading the latest update of… (read more)

The constant updates associated with being a beta user are getting really annoying, and I want to opt out. Is it as easy as uninstalling, downloading the latest update of regular Firefox? Will all of my bookmarks and settings be saved?

Asked by patper 9 years ago

Answered by cor-el 9 years ago

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Is it OK to delete cache files in profile folder. I have more than 20 in there . Can I just keep the latest?

My default Profile folder at 8xvafniu.default currently contains Cache folders numbered up to 23, an OfflineCache folder and startupCache folders numbered up to 6. Can I … (read more)

My default Profile folder at 8xvafniu.default currently contains Cache folders numbered up to 23, an OfflineCache folder and startupCache folders numbered up to 6. Can I delete these leaving me only with the latest numbered Cache folder and startupCache folders. The OfflineCache folder I will keep, of course, along with the 2 urlclassifier files. Thanks for your help.

Asked by porlockgirl 9 years ago

Answered by cor-el 9 years ago

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Firefox redirects me to gmail when I type in my URL kevinsadventures.net

Every time I type in www.kevinsadventures.net Firefox redirects me to my gmail site and I want to set things bact to standard If I try google chrome I can access my site… (read more)

Every time I type in www.kevinsadventures.net Firefox redirects me to my gmail site and I want to set things bact to standard If I try google chrome I can access my site but with Firefox I cant this started after I upgraded my firefox please help me and tell me how to reset the settings so I have no redirects I would much rather use firefox than chrome as it is much more user friendly for me

Asked by Sailingopela 9 years ago

Answered by the-edmeister 9 years ago

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how to uninstall older version

I have an older version of FF alongside FF10b, can I run the uninstaller of the older version without affecting any settings of the current version? The software is in d… (read more)

I have an older version of FF alongside FF10b, can I run the uninstaller of the older version without affecting any settings of the current version? The software is in different directories but I believe they both access the same profile under AppData\Local\Mozilla\Firefox\Profiles Or should I manually delete the older version.

Asked by nelsonmp5 9 years ago

Answered by the-edmeister 9 years ago

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Firefox is starting in the 32 bit mode it says Firefox*32.. How can i get rid of this?

Firefox is starting in the 32 bit mode it says Firefox*32.. How can i get rid of this? Whenever i close Firefox and restart my computer it goes back to normal.There is al… (read more)

Firefox is starting in the 32 bit mode it says Firefox*32.. How can i get rid of this? Whenever i close Firefox and restart my computer it goes back to normal.There is also another problem associated with this which is that whenever Firefox is in 32 bit mod I listen to music the sound always comes unclear like clogged up.When i restart my computer its not 32 bit anymore the sound gets back to normal.I am using Windows 7.

Asked by Meddy123 9 years ago

Answered by Wiclies 9 years ago

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Checks for adon compatability at every startup

Since updating to version 10beta every time I start Firefox it insists on checking add on compatibility an opens with the welcome screen and my home page. I would really… (read more)

Since updating to version 10beta every time I start Firefox it insists on checking add on compatibility an opens with the welcome screen and my home page. I would really like it to start with just my home page and skip checking the add-on at every start during the day.

Windows XP home service pack 3.

Asked by Pathfinder306 9 years ago

Answered by cor-el 9 years ago

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adobe flash didnt crash but everytime I shut my computer down I have to reinstall flash

My question is that every time I close down my computer i have to reinstall adobe flash player but it says its fine and up to date. I even tried uninstalling firefox and … (read more)

My question is that every time I close down my computer i have to reinstall adobe flash player but it says its fine and up to date. I even tried uninstalling firefox and reinstalling it. I dont know what else to do but I am getting tired of doing it and if I cant find a fix soon I am going to have to use a different program

Asked by cbmracing 9 years ago

Answered by Hasan 9 years ago

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I am having trouble opening individual emails on my yahoo/att program

When I open my yahoo(att.net) email program I can see the emails, but when I click on them to read them the reading pane never loads. I can open and read them using my IE… (read more)

When I open my yahoo(att.net) email program I can see the emails, but when I click on them to read them the reading pane never loads. I can open and read them using my IE browser. I have tried cleaning the history, cache, cookies. I have run a malware scan, I have updated drivers, etc, etc. Would it help to uninstall my firefox and reinstall? But if I do that will I lose all my settings and bookmarks?

Asked by weebittouched 9 years ago

Answered by Andrew 9 years ago

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firfox in general does not appear the way it should, neither does youtube, however in IE you tube looks and works does not in firefox have tried safemode no change

the look of firefox help page does not appear or work the way it should, youtube the same way, have tried erasing and reloading firefox trying safemode, nothing works. ho… (read more)

the look of firefox help page does not appear or work the way it should, youtube the same way, have tried erasing and reloading firefox trying safemode, nothing works. however in IE8 everything works the way it should. i want my old version of firefox, can anyone tell me how i can? every time i think i have found it , start to download, redirected to firefox 9. how do i get my old firefox back

Asked by stuart7491 9 years ago

Answered by cor-el 9 years ago

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Problem with youtube and other video websites

I have a problem with youtube and other video websites: Everything is up to date (flash, FF, my plug ins..) but i keep getting freezes when the video loads. I can hear so… (read more)

I have a problem with youtube and other video websites:

Everything is up to date (flash, FF, my plug ins..) but i keep getting freezes when the video loads. I can hear sound but i can only see the first frame of the video.

I've reinstalled flash/firefox or tried updating them again for about 4 times now and my cookies/cache has also been errased which i usually don't do. If i enter FF's safe mode it also freezes.

I hope someone could help out, i've searched for answer on google before and tried everything i saw but it didn't helped.

grts, agrash

Asked by agrash 9 years ago

Answered by Tomika76 9 years ago

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I updated to v10.0, now a specfic program that runs using a bowser does not. The problem is when the program runs a compliance test the following error appears in the test results: Test; Browser version, Test result; 1, Status; Must upperthan 2.0.

COMPLIANCE TEST Test Test Result Status Browser Firefox Browser version 1 Must upper than 2.0 Acrobat Reader Version 9.5.0.270 Sun Java Plug-in… (read more)

COMPLIANCE TEST Test Test Result Status Browser Firefox Browser version 1 Must upper than 2.0 Acrobat Reader Version 9.5.0.270 Sun Java Plug-ins activated true Java version JAVA Javascript 1.8 Flash Flash Player 11 ERROR please Correct

Asked by mlammlein 9 years ago

Answered by the-edmeister 9 years ago

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When I resize my window (smaller like mobile size) my vertical scrollbar vanishes if I go less than about 800px wide.

This was happening in version 9.0.1 and now in 10. I resize my window to test how my site looks in smaller screens (iTouch, iPad, etc.). Any suggestions? I don't have th… (read more)

This was happening in version 9.0.1 and now in 10. I resize my window to test how my site looks in smaller screens (iTouch, iPad, etc.). Any suggestions? I don't have this problem in version 4.0.1 which I've been using up until this point.

Asked by tenten71 9 years ago

Answered by cor-el 9 years ago

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Norton Toolbar with Identity Safe is incompatible with Firefox 10.0. It is disabled and cannot be enablesd. What to do?

I have updated Firefox to v. 10.0. Since then, my Norton toolbar is disabled. I relay on Norton's Identity Safe to browse the web and protect my passwords. Now, unless… (read more)

I have updated Firefox to v. 10.0. Since then, my Norton toolbar is disabled. I relay on Norton's Identity Safe to browse the web and protect my passwords. Now, unless I can get this to work again, I will stop using Firefox and go back to "the other browser." I have updated Norton several times. I spent 3 hours with Norton support a couple of days ago only to find out that there was no fix for Firefox 10.0. This will have to be fixed via Firefox, unless there is a solution that we are not aware of. Do you know of any?

Asked by RDoc 9 years ago

Answered by the-edmeister 9 years ago

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Forward Button NOT Hidden in FF10

Okay, so the FF10 ChangeLog says "The forward button is now hidden until you navigate back" But Mine is still visibile ( http://d.pr/EjrK ), its just faded a little. Why?… (read more)

Okay, so the FF10 ChangeLog says "The forward button is now hidden until you navigate back"

But Mine is still visibile ( http://d.pr/EjrK ), its just faded a little.

Why? Make the Forward Button Go AWAY!

Asked by iMarshmellow 9 years ago

Answered by iMarshmellow 9 years ago

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Firefox crashes

I've just updated to firefox 10 on my macbook and it keeps crashing. My OS is up to date (OSX 10.5.8.) I've tried it in safe mode with add ons and extensions disabled. No… (read more)

I've just updated to firefox 10 on my macbook and it keeps crashing. My OS is up to date (OSX 10.5.8.) I've tried it in safe mode with add ons and extensions disabled. No difference. Sometimes it crashes immediately, sometimes I can get to a site or 2 before it crashes, but it always crashes. Never had this problem before I updated to 10.

Asked by btbmalloy 9 years ago

Answered by Cheng Wang 9 years ago