All Products Community Forum

Thank you to JBR, who posted an answer to your question "All bookmarks disappeared. I found my json backup files. How can I import this file into Mz, now that it has created a new, dysfunctional 'profile' ??"

Unfortunately, the reply does NOT help. I have been through all the posted replies to missing bookmarks, and NONE help.

On my own, I found the bookmark backup files, and noticed that ONLY the newly imposed profile has any of those files. So I have access to those .json files, but my question remains: HOW to get that file back into Mz????? None of the posted replies, including your own, even pose this question. In short, after the newest Mz update, the 'restore' or 'import' bookmarks function(s) DO NOT WORK AT ALL!!!

I am sorry, but this problem appears to have been caused by Mz and its latest update; it's for Mz to fix, ASAP !!!

Perhaps I should mention, I'm far from computer- or OS-illiteracy, and am getting ever more fed up with software 'developers' who keep adding more bells and whistles which degrade functionality. I'm a long-standing touch-typist and am significantly faster than any OS's directory trees. Forget AI, I've no need of it.

With sincere best wishes, despite my current frustrations,

Ken W.

i have been tired many things to do and have tried all of them instead of uninstalling and reinstalling Firefox. Which i should not have to do as none of what is happening is my fault. I have done all i was asked by many of you and have done it all . I am getting no answer and no real solution by Firefox to tell me why i continue to get that you all think i am a dumbie none of this is my problem yes i have desktop icons which i have always had and yes they ope up with Firefox and never ever have i had this before they have always open with no problem until this last updated version. I am constantly getting Firefox is running but not o responding. Why when i go to chrome or click the chrome add on in address bar a say click on my amazon I con it opens right up with not saying google is running but not responding. why ca none of you answer the question and why can it not be accepted that it is a Firefox problem and not me. As i have said i have had these same desktop shortcuts since i got my computer on windows 7. up until this last version i never ever had Firefox say it is running but not responding. Like ic said i have done all that way said by Bugzilla Firefox help and still no real answer and no fix . I am tellin you it is not me it is a Firefox problem. why can this not be researched and find out why. I am sure i am nt the only one with this problem. Please i need a solution or ill stop using Firefox which i have for over 20 years but apparently Firefox does not care and thanks SOLUTION PLEASE

i have said many times that i keep getting Firefox running but not responding . i have contacted many places and complained had some of your r tech try and help now with the new update i am still getting it yet i was told it would be fixed. i have reinstalled i have removed and shut off some add ons cleared cache all but cookies and still i get it funny until the last 2 new versions i never had this problem it is a Firefox problem not mine. i would have thought you would have fixed it by now

i keep getting firefox is runing and have to close it all the time how do i stop it from saying that

says  firefox idss running  everytime i need t stop it please

I cannot get into my Paypal account because Mozilla Firefox is asking me to set up a passkey. I press Continue and it tells me to enter a PIN. I don't have a PIN set up that I know of. If I try one, it is wrong and says I have tried too many times. When I go to the Settings where I should set something up with Window Hello, it says it is not available. I just want to log into my Paypal account like I used to. How can I bypass all this stuff?

I am using Firefox to conduct Securus Jpay video connect visits and I have been unable to join a scheduled session due to what I believe is failure of the downloaded VRE client to load. When I do a precall test, everything, including the VRE client works correctly and I'm told that I will be able to run a session successfully. However, just as the video connect visit is about to begin, I am told to download the VRE client to continue. I have don't this multiple times, deleting each prior download and re-doing the download +installation. It's been very frustrating and I've tried everything. Up until about 2 weeks ago, everything was working smoothly. I'm stumped. Please help. thank you.

Lynn Kerwin

Videos autoplay using iPad Pro M5 despite Auto-Play Video Previews, Auto-Play Animated Images and Auto-Play Message Effects all being turned OFF. Current Mozilla advice appears to be associated with PC use not iPad. Thank you!

Dozens of reboots every day due to video seizures only with Firefox. Tab crashes causes those I am ordered to support to LOSE WORK. After a tab crash and restore the FF interface is frozen -- no type of input from peripherals possible. This is all supposed to be solved by Monday. If I am out of luck with FF -- just tell me. That's very simple. New machines, new OS and it's worse than under the legacy systems we support after moving up from Win 7 Pro.

All worked fine before I assidentally updated. Befire, I clicked rmb and then "Copy" and then I could click on a desctop or folder with rmb and "paste". Not the "paste" field id grey like it never been copied in the first place, even though I can paste the image into paint or messanger or anywhere else. I don't want any workarounds like "save as" every time I want to save something. How do I change it back Everything worked fine before I accidentally updated. Before that, I would right-click, hit "Copy" and then paste it on the desktop or in a folder. Now the "Paste" option is greyed out, as if nothing was ever copied, even though I can still paste the image into paint messenger or anywhere else. I don't want workarounds like using "Save As" every time. How do I change it back?

Please provide clear, step-by-step troubleshooting instructions to identify the cause of the problem and explain how to fix it. If possible, include the Firefox settings I should check and any tests I can perform to determine whether extensions, hardware acceleration, graphics drivers, or network settings are responsible.