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  • Archived

FireFox update problem

Firefox updated to 51.0 on a customers PC Now a ton of junk wound up in the picture folder, it also duplicated all the junk to the music folder, I have deleted all the du… (read more)

Firefox updated to 51.0 on a customers PC

Now a ton of junk wound up in the picture folder, it also duplicated all the junk to the music folder, I have deleted all the duplicates in the music folder but the pictures folder has a ton of trash in it, it does not belong there.

See this screen shot.

Asked by Terryl2 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Authentication being reuested by http://proton22.xyz due to security breach

A screen opens and I get the following audio message: A username and password are being requested by http://proton22.xyz. The site says "Mozilla browser is blocked to avo… (read more)

A screen opens and I get the following audio message: A username and password are being requested by http://proton22.xyz. The site says "Mozilla browser is blocked to avoid data theft in your computer, Suspicious traces found. Call immediately at: 1-844-692-6305"

Asked by jsmithxx 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

incorrect downloadd

While surfing I ended up on a page requesting that I download Firefox, but it does not seem like a valid link. https://haiposbglobal.org/2971165587621/51514d7d366ff1306e6… (read more)

While surfing I ended up on a page requesting that I download Firefox, but it does not seem like a valid link.

https://haiposbglobal.org/2971165587621/51514d7d366ff1306e6a0cad53854415.html

Download Link https://haiposbglobal.org/2971165587621/1474568289831926/firefox-patch.js

Is that a valid Firefox download?


Thanks

Asked by ctslive 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Firefox crashes

Mozila Error 03212110x508 Says authentication required. A username and password are being requested by htty://www.arrwhead.pw. The site says Your windows computer has b… (read more)

Mozila Error 03212110x508 Says authentication required. A username and password are being requested by htty://www.arrwhead.pw. The site says Your windows computer has been blocked Windows Security Alert!! System is infected. CAL +1-888-507-8831 (toll Free) It won't go away even when I turn off the computer and turn it back on. When I called the number they say thare are security software solutions for Microsoft. You can tell they are foreign speaking. It won't go away and let me use my Firefox!!!! Help. My phone number 661-943-0275 Pat Arnold

Asked by lparnold 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

I recieved this today for a "patch"--I did run it but nothing has happened thus far

https://eixuvtrf5.net/5431795468123/147612542636114/firefox-patch.js Is this legitimate or did I just put something bad on my PC?? I am not very computer literate.... … (read more)

https://eixuvtrf5.net/5431795468123/147612542636114/firefox-patch.js

Is this legitimate or did I just put something bad on my PC?? I am not very computer literate....

Asked by EJask 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Physing Site Pretending to be Firefox?

http://game7189.cdn-network28-server9.top/default.aspx?u=bl3pte4&o=xbkkvzb&m=1&t=main2_desk&f=1 I just clicked various answers on the above site and I jus… (read more)

http://game7189.cdn-network28-server9.top/default.aspx?u=bl3pte4&o=xbkkvzb&m=1&t=main2_desk&f=1

I just clicked various answers on the above site and I just realised that they are not firefox. Can someone help me understand what I just did? And how to rectify this?

Asked by wellybobo 2 years ago

Last reply by cor-el 2 years ago

  • Archived

How do I remove the "urgent update" Trojan?

I got a pop up on Firefox that said there was an urgent update I installed it once not knowing any better that it was done internally (I like watching for malware and Tro… (read more)

I got a pop up on Firefox that said there was an urgent update I installed it once not knowing any better that it was done internally (I like watching for malware and Trojans so I know but I had never seen it before so I thought nothing of it) and then it kept coming up and I ignored it but it's been getting annoying

Asked by AgateBrick97792 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

I am supposed to be getting automatic updates but I keep getting requests to download updates--why?

A pop up window comes on my screen and says something like 'we strongly urge you to update..... ' and then lists the current version number. When I check to see what ver… (read more)

A pop up window comes on my screen and says something like 'we strongly urge you to update..... ' and then lists the current version number. When I check to see what version I have, it already is the latest. I have had identity theft and am very leery of these notices when Firefox says it automatically updates--if so then why do I get these requests? I am running Win10. What is NPWLPG?

Asked by BJRW 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

I updated firefox 2 months ago to 51.0.1 and all was well.2 weeks ago i was asked by firefox when i open it to do a critical update and i did. i now have error

every since i did the critical update i now get a error message every day that i open which say "firefox has stopped working" " a problem caused the program to stop worki… (read more)

every since i did the critical update i now get a error message every day that i open which say

"firefox has stopped working" " a problem caused the program to stop working. Windows will close the program and notify you if a solution is available"

                                                                                                                                                                                        "close program"

Asked by larrystowe 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Can't access www.gotoassist.me for tech help on Firefox. Download will not open.

Tried to get help with my ant-virus program. The techie wanted to access my computer to help him solve the problem, using www.gotoassist.me We tried many ways, including… (read more)

Tried to get help with my ant-virus program. The techie wanted to access my computer to help him solve the problem, using www.gotoassist.me We tried many ways, including using Safe Mode, but none worked. The download would not open, so we could not go any further. Is this something Firefox has a fix for?

I use Windows Vista on a Toshiba Laptop, and my Firefox is up to date: 49.0.1

Asked by inanna 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

After installing a patch from you two days ago now firefox hangs after 12 years of flawless service, tried all the fixits, any ideas?

Recently I have had problems with Firefox. Starting on the morning of Dec. 14th 2016 I turned on my computer and started Firefox, and a new window opened after it saying … (read more)

Recently I have had problems with Firefox. Starting on the morning of Dec. 14th 2016 I turned on my computer and started Firefox, and a new window opened after it saying i needed to install your patch immediately, which i did. I assumed it was about all the hacking of accounts going on but now Firefox barely functions. Youtube and Twitch are almost useless to try and go on and even starting up on my homepage it freezes and hangs until I close it with the Task Manager and try and open it. I have to do this multiple times a session after 12 years of flawless operation now Firefox leaves much to be desired. I've run through all the helpful hints on the troubleshooting pages, to no avail. What's going on? I have updated Firefox to 50.1.0 and I'd hate to think that little patch just destroyed the functionality of this program, but i am keen to get it back to working as flawlessly as it did for 12 years right up until that morning. Any help would be appreciated. Thank you, Chris Smith

Asked by csmithaz 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

This keeps cropping up and is a real problem. How do i get rid of it. https://z.moatads.com/advertis…&zMoatDevice=1_device_category:56

Be descriptive. Saying "Playing video on YouTube is always choppy" will help our volunteers identify your problem better than saying "Something is wrong" or "Firefox is b… (read more)

Be descriptive. Saying "Playing video on YouTube is always choppy" will help our volunteers identify your problem better than saying "Something is wrong" or "Firefox is broken".

Asked by chuckmabry 4 years ago

Last reply by guigs 4 years ago

  • Archived

Got a pop up 3, 4 days ago saying Firefox needed add something, clicked it since then loads slower or not at all and

3 or 4 days ago, a popup came on my Facebook page saying that Firefox needed to be updated or fixed, sorry I don't remember what it said. I clicked on it and kept on the … (read more)

3 or 4 days ago, a popup came on my Facebook page saying that Firefox needed to be updated or fixed, sorry I don't remember what it said. I clicked on it and kept on the page with no problems. Got off the a page about an hour or so later. Came back later and tried to play a couple of games and they wouldn't load or took forever to load also a yellow lock showed up which was always green before. Went to the Monzilla site and tried to figure out what to do. Reinstalled Firefox as suggested and seemed to work after that. Came back later and tried to get on again and had the same problem. Again reinstalled Firefox, but this time it didn't repair it. Since that time, it hasn't worked to completely open at all. I have tried several times to reinstall since and still won't work or install partly. Have also run Norton complete system scan several times including Norton's eraser still didn't do anything. Been using Firefox for years and never have any problems before, I'm at a total loss.

As you can most likely see, I'm not a computer wiz, but, do use it several times a day.

Asked by Michael66 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

Why can't I kill urgent firefox patch pop-up?

I see questions raised about this variously changing URL popup, but I see no solutions. I have used Norton, NPE, Malware Bytes, JRT, SpyBot and Kaspersky TDSS killer, an… (read more)

I see questions raised about this variously changing URL popup, but I see no solutions. I have used Norton, NPE, Malware Bytes, JRT, SpyBot and Kaspersky TDSS killer, and none of them can find where it has hidden in my system. So, I'd like a solution; otherwise, since I can't have this malware popping up when I'm performing a banking operation or paying a bill online, I'd prefer to uninstall Firefox altogether and go back of IE or try Chrome. No need to show an image; if you have had it, you know what it is.

D Martin

Asked by seoulguy 3 years ago

Last reply by jscher2000 3 years ago

  • Archived

Problem downloading Trojan.Kotver Removal tool

I fell for the scam web page: "Urgent Firefox Update". I clicked on it. I am trying to download Symantec's Trojan.Kotver Removal Tool. It doesn't seem to be working. I wa… (read more)

I fell for the scam web page: "Urgent Firefox Update". I clicked on it. I am trying to download Symantec's Trojan.Kotver Removal Tool. It doesn't seem to be working. I waited for an hour. It looks as though it is downloading, but it shows this message: "Unknown time remaining - 0 bytes". Any advice?

Is there another way to remove this Trojan maleware? I ran MalwareBytes. It removed one object. I don't know if it was the Trojan.Kotver. Is there a way to check if it is on my PC?

Asked by happily 3 years ago

Last reply by happily 3 years ago

  • Solved
  • Archived

Did not receive gift card for firefox survey

I opened firefox a couple of days ago and was lead to a survey on firefox itself and thought why not do it? It asked a bunch of questions of whether I used it or other br… (read more)

I opened firefox a couple of days ago and was lead to a survey on firefox itself and thought why not do it? It asked a bunch of questions of whether I used it or other browsers like chrome, safari, etc, how often and what I use it for, and etc. At the end of the survey that took about 20-35 minutes, it asked for my email so that they can send me a $5 Amazon Gift Card. I completed this on the 24th. The website in question where I filled the firefox survey at was, "forthrightsurveys.com" Returning to the website (specifically the last page right when I submitted my email, "forthrightsurveys.com/[whole bunch of strings]) gives the prompt "This questionnaire has already been completed using your ID. It may only be completed once be each respondent." Going to forthrightsurveys.com url in general links me specifically to "intellisurvey.com", so I can't check to see if I might have put my email wrong.

I have been checking my inbox and my junk mail just in case but I have still not received an email. Is there anyway to get my giftcard or to be able to redo the survey in order to be able to get my giftcard? I have tried to check the firefox website for support in general as to who to email in regards to this, but all it leads to is back to this forum to ask my question.

Asked by taigatop 1 year ago

Answered by taigatop 1 year ago

  • Solved
  • Archived

I've just had a notification from https://firefoxsecurity.online/# to update security. Is this a scam or safe?

Evening All ... can anyone shed some light if the above is a scam or genuine? it came as a pop up when I refreshed the page. Any help would be greatly appreciated. Cheer… (read more)

Evening All ... can anyone shed some light if the above is a scam or genuine? it came as a pop up when I refreshed the page.

Any help would be greatly appreciated.

Cheers

Asked by clumsysmurfett 3 years ago

Answered by FredMcD 3 years ago