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Problem Updating from 121.0b1 on macos after update freeze

Hello, after bug 1866098 and the associated update stop, I can no longer update Thunderbird via the internal update process because it cannot find newer versions. I am a… (read more)

Hello,

after bug 1866098 and the associated update stop, I can no longer update Thunderbird via the internal update process because it cannot find newer versions. I am asking since the bug seems to be resolved with 123.

How can I update my Thunderbird to 123.0b+?


Thank you very much Martin

Asked by martin387 1 year ago

Answered by Wayne Mery 1 year ago

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Four issues after installing TB on a new computer

Hello, I finally had to migrate my old Windows7 home computer to Windows10. TB looks quite different from before. After using Tools > Import to import the profile f… (read more)

Hello,

I finally had to migrate my old Windows7 home computer to Windows10.

TB looks quite different from before.

After using Tools > Import to import the profile folder from the old computer, I'm having four issues:

1. For some reason, TB displays all the email accounts, although they're global: How can I get only the Thunderbird account to be displayed, like before?

2. When hitting F5 to connect and download emails from those different accounts, I'm prompted for their POP3 password. Why is that?

3. Windows won't let me unpin TB's icon in the taskbar. How can I remove it?

4. Is there a way to remove that empty space above?

Thank you.

Asked by littlebigman 1 year ago

Answered by littlebigman 1 year ago

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Having trouble installing Thunderbird on new machine

We just got a new computer because the previous computer died. I downloaded and installed Thunderbird on the new machine, which has Windows 11. I entered my name, email… (read more)

We just got a new computer because the previous computer died. I downloaded and installed Thunderbird on the new machine, which has Windows 11. I entered my name, email *@nc.rr.com and password. It had IMAP configuration on the screen and when I clicked 'Done', it gave me the error "Unable to log in at server. Probably wrong configuration, username or password." When I tried changing it to POP and clicked "Done", I got the same error.

There is a 'configure manually' link, but I do not know how to do that. Please let me know what I should do.

Thanks,

Bruce Elsheimer Email hidden for privacy

Asked by bcde 1 year ago

Last reply by sfhowes 1 year ago

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Installing lastest Thunderbird 115

I downloaded the last version of Thunderbird using OS Ubuntu 22.04 LTS. I can't get past ./configure. "not found" I'm disappointed that I finally made a donation. Ron … (read more)

I downloaded the last version of Thunderbird using OS Ubuntu 22.04 LTS. I can't get past ./configure. "not found" I'm disappointed that I finally made a donation. Ron

Asked by Ron 1 year ago

Last reply by Paul 1 year ago

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moving thunderbird data to new computer using windows 11

Hello, I moved Thunderbird data to a new computer according to your instructions via a USB drive On the target computer everything goes well until point 9 of your instruc… (read more)

Hello, I moved Thunderbird data to a new computer according to your instructions via a USB drive On the target computer everything goes well until point 9 of your instructions. "Choose to replace your current data when prompted." However, this screen does not appear. I open Thunderbird, but then only the screen to enter the email data appears. So Thunderbird does not open with complete data. What do I do? I'm wrong.

Greetings Jos

Asked by jos rullenraad 1 year ago

Last reply by Wayne Mery 1 year ago

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Thunderbird emai, calendar, etc. on separate drive.

Hello, I have my thunderbird data files (emails, etc.) on a separate drive. I had windows, apps on an SSD. The ssd got corrupted so I had to reinstall. Now I need to have… (read more)

Hello, I have my thunderbird data files (emails, etc.) on a separate drive. I had windows, apps on an SSD. The ssd got corrupted so I had to reinstall. Now I need to have Thunderbird point to the files on the separate drive. I have been trying to figure it out from your support articles but it gets way too confusing, especially since the new version of Thunderbird is different from the version I had before. Can you help me? Thank you

Asked by Tom Voellinger 1 year ago

Answered by Tom Voellinger 1 year ago

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Profile transfer - new comnputer can not get email.

I transferred my THUNDERBIRD (TB) profile from a Win 7(32bit) - to a Win 10 (64b). The new install can not get my email. I carefully and repeatedly checked every setting … (read more)

I transferred my THUNDERBIRD (TB) profile from a Win 7(32bit) - to a Win 10 (64b). The new install can not get my email. I carefully and repeatedly checked every setting with both comp screens side by side.

      • Every letter, dot, and number are identical.

I can still log in with my UN/PW on the Win 7 box - and I can log in online using my PW.

Every time I try on the Win 10 box get these two errors: FIRST: Login to server inbound.att.net with username mitchg@att.net failed

     [Retry]      [Enter New Password]     [Cancel]

THEN: "Sending of password for user mitchg@att.net did not succeed. Mail server inbound.att.net responded [sys/temp] Server error - Please try again later."

RE: "LATER" - Please note: While this is on the Win 10 box screen I can send and receive email through the same account with TB on my Win 7 box and/or the ATT server webpage interface. I have tried "later" innumerable times for 10 hours.

BTW, I have also deleted the TB pkcs11.txt file more than once. I also opened that file on the Win7 and Win 10 boxes and compared them side by side. Other than the path to the folder they are identical.

Nothing I read indicated I should delete the FireFox file of the same name so I left it alone.

Thanks very much for your help. mitch

Asked by MITCH 1 year ago

Answered by MITCH 1 year ago

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Thunderbird eMail On 2 Computers

I posted a couple days ago, but what I posted was confusing and convoluted, so I am trying to be more concise this time. I need to have the Thunderbird (TB) eMail on both… (read more)

I posted a couple days ago, but what I posted was confusing and convoluted, so I am trying to be more concise this time. I need to have the Thunderbird (TB) eMail on both my work and home computer. It is already on my work computer and I have copied the TB eMail to a USB according to what I found on here, and have checked and all the files appear on the USB. I have tried to get the TB eMail on my home computer now, with that USB, but can not, no matter what I try. I have downloaded the TB eMail from the Mozilla site to my home computer several times; deleted it to try again; and have cleared everything out every time I do. However EVERY time now, I am getting an error message that the Profile Setting Can Not Be Found.....specifically it says " Your Thunderbird profile cannot be loaded. It may be missing or inaccessible." in a pop up window. I don't know how to get rid of this so that it does not pop up every time - because again, it pops every time even after I delete the TB completely. If someone could guide me on how to get the TB on my home computer without that popping up, and how to proceed from there, because I do have all those files on the USB, it would be GREATLY appreciated!!! Thank you in advance for any help!!!!!

Asked by jsjackson1 1 year ago

Last reply by Wayne Mery 1 year ago

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Yahoo Email lists

Good Day, First thank you for your kind service to others who are in need of assistance and direction, as I am positive you dont hear it enough.. but I appreciate your … (read more)

Good Day,

First thank you for your kind service to others who are in need of assistance and direction, as I am positive you dont hear it enough.. but I appreciate your time and effort on behalf of those who do not. So " Thank you ! "

Second, I have installed Thunderbird, and imported my yahoo email from their server and it appears that my email lists are missing,.. The regular contacts are there but the lists I regularly use are not.

Might you point me in the direction of how to accomplish that little feat. or is this simply not something that Thunderbird will do ?

Again, thank you in advance  !

Asked by mrbear37 1 year ago

Answered by mrbear37 1 year ago

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Email Folders

I was having trouble receiving emails and I couldn't work out the problem. I deleted my mail account and re-added it. Now all my folders are gone. I can see them in my pr… (read more)

I was having trouble receiving emails and I couldn't work out the problem. I deleted my mail account and re-added it. Now all my folders are gone. I can see them in my profile, but can't work out how to get them back into Thunderbird mail. Please help

Asked by redroof2 1 year ago

Answered by redroof2 1 year ago

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Replacing my Retiring Account with Gmail

My waitrose.com EMAP account with Plusnet is closing. I intend to replace it with gmail.com, which I previously established to support a mobile phone that I can no longe… (read more)

My waitrose.com EMAP account with Plusnet is closing. I intend to replace it with gmail.com, which I previously established to support a mobile phone that I can no longer easily use for particular reasons and which I have now also installed into Windows 10 on my PC.

I envisage retiring my old account, whilst retain the complete 'Local Folders' Waitrose structure for reference and historical reasons, assuming that Gmail will establish separate storage to it's own rules, below (or above?) my history.

Is this a reasonable prospect and can you clarify if Gmail will take over my existing Inbox - Drafts - Sent - Junk and Deleted folders to it's use? Or will Gmail install a separate enviroment to it's own design and function?

And will Tbird continue to include my history folder-set along with the new, in the regular Profile Backups?

Asked by peetrobo 1 year ago

Answered by david 1 year ago

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1st time install TBird 115.2 fail existing AOL account authentication

nubi Linux 22.04 LTS. 1st time install TBird 115 appears success server setup; however the Verify fails with timeout circle running forevever. See attached screenshot. … (read more)

nubi Linux 22.04 LTS. 1st time install TBird 115 appears success server setup; however the Verify fails with timeout circle running forevever. See attached screenshot.

Asked by ronnykq 1 year ago

Answered by ronnykq 1 year ago

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Upgrade to 115.3.1 Not Happening

I was running an older version of Thunderbird (don't ask the version because the About screen now shows 115.3.1) that had a bland color scheme (best way to describe it) t… (read more)

I was running an older version of Thunderbird (don't ask the version because the About screen now shows 115.3.1) that had a bland color scheme (best way to describe it) that I downloaded about 6 months ago. When I first opened TB today (before attempting an upgrade) I got a screen talking about the benefits of 115.3.1 and showing colorful screens with more options than I had with the current TB. With TB open, I went to Help > About Thunderbird and the screen showed an upgrade to 115.3.1 was available. I believe I clicked Upgrade (but the upgrade may have started on its own) and the new software downloaded. I saw a message saying I had to restart to complete the upgrade and assumed that meant restart my PC. I closed all applications and restarted the computer. Opening TB, I get the same old bland screen, definitely not 115.3.1. Going to Help > About Thunderbird now gets me the message that "Thunderbird is up to date." What did I do wrong and/or what should I do to get 115.3.1 installed and functioning? I'm running Windows 11. Thanks in advance.

Asked by rjfelts 1 year ago

Answered by Wayne Mery 1 year ago

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Windows 10 , PC restart on july 5 installed new thunderbird, I cannot open it or complete setup

I shut down my PC for 3 days early July, -rebooted on july 5 , new version of Thunderbird was installed since then I cannot complete the new configuration - agrees the … (read more)

I shut down my PC for 3 days early July, -rebooted on july 5 , new version of Thunderbird was installed since then I cannot complete the new configuration - agrees the account is good, but fails to complete. I have replaced the new version w/ newest version on july 12 , same result - cannot complete setup , fails w/ error message "Unable to login at server- probably configuration , user name or password "

Asked by Tommac207 1 year ago

Last reply by Wayne Mery 1 year ago

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How can I get Version 102 back?

The undoubted improvements in Supernova don't work for me. I tried 'thunderbird.exe -P --allow-downgrade' in 'run.' It did not work. Thanks for any suggestions Ulrike … (read more)

The undoubted improvements in Supernova don't work for me.

I tried 'thunderbird.exe -P --allow-downgrade' in 'run.' It did not work.

Thanks for any suggestions

Ulrike

Asked by u.i.hill 1 year ago

Answered by u.i.hill 1 year ago

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configuring Thunderbird

I am installing Thunderbird on my new laptop (Windows 11 Pro). I have used Thunderbird for years on my old Windows 10 machine. I am having difficulty configuring Thunde… (read more)

I am installing Thunderbird on my new laptop (Windows 11 Pro). I have used Thunderbird for years on my old Windows 10 machine. I am having difficulty configuring Thunderbird on the new laptop. When I sign in with my email account, it detects the configurations; but when I select 'Done' - it hangs on 'confirming password...'.

I have screen captures of the configuration windows and the configuration requirements from my email provider (shaw.ca); but cannot upload them below (too large?)

Asked by kennedype 2 years ago

Answered by david 2 years ago