All Products Support Forum

Hello all,

I've been using Thunderbird for more than ten years with zero problems. But with the last upgrade to 102.7.0, it's a total catastrophe. It behaves as if I had never used Thuderbird before. It does not know me.

I have many email accounts, tens of thousands of stored emails, nothing is recognized. It asks me to create a first email account.

The Thunderbird data repository _seems_ ok (it's there, anyway), but version 102.7.0 does not seem able to use it.

MacBook Pro 16", 1 Tb SSD, 64 Gb RAM, OS X 13.2 Ventura.

This is a bit of a catastrophe. If someone could hint at a way to repair this, I'd be enormously obliged.

Thanks!!!!

My computer completely crashed on 2/1, which Microsoft tech support had me reinstall Windows. I have reinstalled Thunderbird, since I use it for my personal email. When I opened Thunderbird, I didn't get an option to reimport my old profile. I think I found my old profile, since it's dated from yesterday. I have attached a screen shot of the location.

I noticed that OneDrive has reconfigured my settings, so the drives are a little different than they were before. how do I save the old profile in Thunderbird to use that profile, since the new Thunderbird has already created a new profile?

Thanks in advance.

New Thunderbird user. I installed TB on Win10 computer. Working fine but I need to try the 32-bit version because I have a 32-bit ERP ("enterprise resource planning") app that writes emails to the default, MAPI-compliant email client on my computer. That used to be old Eudora, which accepted the emails. Now it is 64-bit TB which rejects them. I am hoping 32-bit TB will accept these MAPI emails emanating from my old ERP.

If I uninstall 64-bit TB and install 32-bit TB, will my emails, address book, filters and the rest appear, as before, in 32-bit TB? Reluctant to start this process until I know with certainty.

I thank you in advance. -Matt.

Hello,

I'm using a Huawei Nova Y70 and I cannot install Firefox, gives error with "CPU not supported".

Any workaround for it?

CPU: HiSilicon Kirin 710

Thanks.

Had to install version 102.7.1 from a really old version (long story.) Old profile has address.mab which I need to change to address.sqlite file so Thunderbird can read my contacts. Haven't a clue. Suggestions appreciated!

Every time I come across a file and click the link to either open or save the file, Firefox just downloads the file -- THEN it asks me if I want to open it or save it..? It's bugged and an obscene security threat if the browser is so easily willing to download files against my intention.

Before I'm asked, I have gone through the settings multiple times to ensure 'Always ask you where to save files' and 'Ask whether to open or save files" are checked. Behavior does not change according to settings.

Example 1. Click link for a PDF with the intention to open, read, and forget 2. Firefox automatically downloads the file to my download folder 3. Firefox prompts me if I want to save the file or open it

If I click 'open', the file stays in the saved location even though I don't want it to exist.

We are a small community organization. We have an email account--via a web hosting service--that needs to be monitored by myself and another person. We are in two locations.

I successfully set up Thunderbird on my computer for our email account. I am not sure how to get the other person set up.

I think setting the other person up will be easy. After installing Thunderbird she goes to <Account Settings> from <Tools>. The rest should be as straight forward as it was for me so long as she has the basic email account information from our hosting service: email address, password, and port numbers.

I used Thunderbird several years ago as a client and set the ports manually. This time, Thunderbird offered automatic setup, which worked just fine.

Comments? Thanks in advance.

David

Hi ,

I'm a total newbie at this so my apologies ....

I've been using Godaddy Workspace emails for 12 years and they are closing it in a few weeks and sending us all across to Microsoft annual subscriptions . No thanks . I have a few email addresses and need to archive their inboxes/ sent items for each . They recommend Thunderbird for that . So I hooked that up for my first email account and downloaded the approx 800 emails. All good . But for the second account I downloaded the inbox emails then realised I should have deleted some first from within my Workspace account before downloading . So I deleted the downloaded emails locally in Thunderbird so I could re-download it all . So I thought... But now all it does is say "No New Messages" ...no matter what I do .

How can I get Thunderbird to start afresh ?

I even deleted Thunderbird with Revo Uninstaller including all items , but when I reinstalled Thunderbird it still said "No New Items" ( obviously Revo didn't get all left over items ) I even tried making the second Workspace Email my main Thunderbird Identity Makes no difference ...it won't pick up the existing Workspace emails anymore, all it's doing is checking for new ones only . So now what ?

How do I start again with Thunderbird ? I'm finding this totally confusing .

Thanks in advance for any suggestions :)

Michael

TB opens but only to a shell (can't see mailboxes etc.). Selecting main menu items (e.g, TB>Preferences) produces no result (meaning, I can't open the preferences). I am not getting any error msgs. I have disabled TB access to Mac address book, also booted in safe mode (incl. from command line in terminal).

I was previously running TB on Catalina. I have installed 91.0.3 three separate times on Big Sur.

I suppose TB is trying and failing to find&load my old mailboxes etc. If I go to Get Msgs in main window, I can see my old accounts. Clicking on them produces no result though. If I go to the Message menu, I can drill down and see the pointers to local folders, but obviously can't access them (or actually move anything, as no inboxes appear).

I can compose a new msg, but the From dropdown is empty and I cannot send. Attach does not work.

In short, TB loads, but there is essentially nothing I can do with it.

Any thoughts/help would be appreciated.

I have filters working on account A. Messages are filtered to the correct folders. However, all the same messages are being downloaded into the Inbox of account B. I think I must have something wrong with the configuration of account B but I don't know how to fix it. Is it safe to try to associate account B local directory to a different local directory? Other suggestions?

I upgraded to 91.1.2 today and have been unable to open the program since. The program opens and I am asked to sign into Google for calendar sync but this window does not respond. Also the Preferences Tab is open which is not normal. The program hangs for about seven or eight minutes not responding and then crashes. The Crash ID is bp-96fabaaa-e5b9-4f12-841c-8a66e0210929 The program is using around 2.5 Gb of memory I have tried uninstall and reinstall but no success. I would like to go back to the old version but don't know how.