I have a client that was until 3 weeks ago using XP and TB. His HDD was dying so rebuilt to W10 and installed TB 91.8.0.
If I copy over the profile, I can get TB to load… (read more)
I have a client that was until 3 weeks ago using XP and TB. His HDD was dying so rebuilt to W10 and installed TB 91.8.0.
If I copy over the profile, I can get TB to load it and his previous email and accounts appear but I can not collect new mail “the connection with the server was interrupted”. I spoke with the host, Zen, and the account credentials are correct, I can login to web mail. The advice from Zen was to setup the profiles manually and this worked for some reason, I can collect email, however, because the old profile was pop and mail was deleted from the server after a number of days the old mail is sitting in the old profile.
So, the old profile, with old email inside will not collect new mail, commence hours of research. If I set up a new profile, I can get new mail but don’t have access to the old profile and email.
I tried loading the old profile, which will not connect for new mail but does display the old mail, then creating new/existing email accounts to get the new email but I get a new message saying “incoming server already exists”.
I appear to be stuck, I can have the new mail working with no old mail or the old mail visible with no collection of new mail but not both.
Any pointers or help would be much appreciated.
Alan