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  • Archived

Install

New Windows 11 PC. Downloaded and installed TB latest version as of today Setting up Email, I get a screen asking for my email address and password. Provide them but get… (read more)

New Windows 11 PC. Downloaded and installed TB latest version as of today Setting up Email, I get a screen asking for my email address and password. Provide them but get an error: "TB failed to find the setting for your email account". Email address and password are correct, work with other email client. Pls help

Asked by JJV 1 year ago

Last reply by david 1 year ago

  • Archived

Thunderbird 102 address book horror

I have just "ugraded" to Tbird 102 and found it has completely wrecked my address book. I am self-employed and Tbird's address book is central to my work. Now it is almos… (read more)

I have just "ugraded" to Tbird 102 and found it has completely wrecked my address book. I am self-employed and Tbird's address book is central to my work. Now it is almost entirely dysfunctional as several of the fields I use daily have been merged (e.g. phone numbers) and others (such as Nicknames or Pager which I used to store key data) have vanished and cannot be displayed in the column diplay of contacts in an address book as was the case in version 91. I am just about in tears over what Mozilla has done to make my business effectively unmanageable. I have used Tbird for a very, very long time with minimal problems but this update, for me, is simply a nightmare. I am really uncertain how to to revert to an earlier version which does not have these horrendous problems and where contact data can be shown in adjustable columns and I can select the fields I want - need - to display to allow me to do my job. Please would some kind soul from the support community direct me to an "idiots guide" to reverting to an earlier version because I am in a bit of a blind panic right now. Thank you.

Asked by Digital_Camel 2 years ago

Last reply by sfhowes 1 year ago

  • Archived

Set Up Your Existing Email Address

My laptop was broken and they wiped all of my apps. I am trying to re-load Thunderbird. When I get to the "Set Up Your Existing Email Address" screen I enter my name, ema… (read more)

My laptop was broken and they wiped all of my apps. I am trying to re-load Thunderbird. When I get to the "Set Up Your Existing Email Address" screen I enter my name, email and password. (The same ATT password I entered to access this forum). It then says that it found my configuration and I click "Done." It then waits about a minute and says "Unable to log in at server. Probably wrong configuration, user name, or password." But I am using the same username and password that I checked using my browser to access my email account.

Does anyone have any idea how I can get past this and set up my email? I can't get past this screen to even see the Thunderbird "home page."

Thanks in advance. Ted Steele

Asked by TedSteele 1 year ago

Last reply by sfhowes 1 year ago

  • Archived

why don't the Firefox ESR updates install on my computer anymore - it won't go past 102.5

Dear Friends, Why don't the Firefox ESR updates install on my computer anymore - it won't go past 102.5? I keep hitting the download, then install the file and restart F… (read more)

Dear Friends, Why don't the Firefox ESR updates install on my computer anymore - it won't go past 102.5? I keep hitting the download, then install the file and restart Firefox and even the computer sometimes, but it will NOT install the new versions.

Why?

It always has in the past. Now I can't access my online banking due to their security measures. Very upset!

Please help me. Thank you.

Asked by Jade1 1 year ago

Last reply by Jade1 1 year ago

  • Archived

New computer install incomplete profile transfer

I installed Thunderbird on a new computer. The profile was exported to Thunderbird. Address Book is complete. No message filters, my local message folders, messages and a… (read more)

I installed Thunderbird on a new computer. The profile was exported to Thunderbird. Address Book is complete. No message filters, my local message folders, messages and archives are missing.

Asked by mkbrey 1 year ago

Last reply by mkbrey 1 year ago

  • Archived

Fire Fox Browser support for an Amazon Fire 10HD Tablet

How to install Fire Fox Browser on my Amazon Fire 10HD Tablet? I can not get Fire Fox from the Amazon tablet app store. Will it ever be possible to use a Mozilla Fire Fox… (read more)

How to install Fire Fox Browser on my Amazon Fire 10HD Tablet? I can not get Fire Fox from the Amazon tablet app store. Will it ever be possible to use a Mozilla Fire Fox browser on my Amazon Fire HD10 Tablet?

thank you for any responses Stuart

Asked by Retired_techie 1 year ago

Last reply by Paul 1 year ago

  • Archived

Missing download file on my computer

The Download file on my computer has disa[peared. Unfindable. In its place in the bottom dispay is a large question mark which is faded. When I click on that is says "DO… (read more)

The Download file on my computer has disa[peared. Unfindable. In its place in the bottom dispay is a large question mark which is faded. When I click on that is says "DOWNLOADS" but nothing is there. I hace searched my entire MAC and can't find it.

Asked by ellnmllr 1 year ago

Last reply by DianaHemes24 1 year ago

  • Archived

installed Thunderbird 102.5.1 and now I've no Thunderbird.exe anywhere

I've looked in Program Files and Program Files (x86) and there is no .EXE any more. I updated the program today following Mozilla's prompting, and as soon as it installed… (read more)

I've looked in Program Files and Program Files (x86) and there is no .EXE any more. I updated the program today following Mozilla's prompting, and as soon as it installed I feared there was a problem, as the shortcuts lost their icons. There is no Mozilla folder under Program Files (x86) , and under Program Files\Mozilla\ there are two folders called 'tobedeleted' and 'uninstall'. So where has the executable gone ? My profile seems to have survive though.

Asked by nigel.howarth 1 year ago

Last reply by david 1 year ago

  • Archived

Thunderbird

Dzień dobry , doszło do aktualizacji poczty bez mojej ingerencji , nie podoba mi się i nie jest dla mnie praktyczna ta wersja jaką mam teraz , nie widzę wysłanych maili ,… (read more)

Dzień dobry , doszło do aktualizacji poczty bez mojej ingerencji , nie podoba mi się i nie jest dla mnie praktyczna ta wersja jaką mam teraz , nie widzę wysłanych maili , nowa wiadomość wyświetla się nie według chronologii dni i godzin , a w ogólnym wątku wiadomości , proszę o info jak wrócić do poprzedniej wersji ?

Asked by joanna.kucinska 1 year ago

Last reply by david 1 year ago

  • Archived

Homepage Icons in Firefox

I recently Upgraded to a new Mac. I updated the software to Ventura 13.0.1. Followed the Migration package as suggested by Apple. Process appeared to work well with a fe… (read more)

I recently Upgraded to a new Mac. I updated the software to Ventura 13.0.1. Followed the Migration package as suggested by Apple. Process appeared to work well with a few exceptions. One being the subject of this question. I use the buttons on the home screen a lot. A while back I made each button use the website logo. Now I have lost those icons which were replaced by the first initial of the site. can someone help on this?

Asked by walchuk1 1 year ago

Last reply by cor-el 1 year ago

  • Archived

select / change where a Linux instance of Thunderbird stores my profile

I'm setting up two computers (a desktop and a laptop) to dual-boot Windows and Linux. (I don't think versions of each specific installation should matter to this inquiry.… (read more)

I'm setting up two computers (a desktop and a laptop) to dual-boot Windows and Linux. (I don't think versions of each specific installation should matter to this inquiry.) I want to set up the Linux instance of Thunderbird to use my existing Thunderbird profile (Thunderbird v102.5.1) which is stored on a separate FAT logical drive.

I have - for years - used Thunderbird under Windows. Again - for years - as I moved from one to another Windows version, using Notepad, I edited the Windows ... \Application Data\Thunderbird\profiles.ini file with these changes

     change line 6 was IsRelative=1 to IsRelative=0
     change line 7 Path=E:\Thunderbird\Profiles\favqvsp7.default
     delete line 8 [Default=1]

where (line 7) E:\ has been a FAT or FAT32 logical drive on which my data for various applications is stored. This enables me to easily transfer data used by various applications between a desktop computer and laptop computer.

I've reviewed various discussions (e.g.: https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-thunderbird-profiles?redirectslug=profile-manager-create-and-remove-thunderbird-prof&redirectlocale=en-US#w_starting-the-profile-manager) but haven't learned how to set up Thunderbird under Linux so Thunderbird uses my existing profile where it's currently located.

Asked by redbike9 1 year ago

Last reply by gp 1 year ago

  • Archived

downloading images

I used to get images off web pages easily, now I just get an html link, which when I try and copy to powerpoint presentation, just gives me the link address and not the i… (read more)

I used to get images off web pages easily, now I just get an html link, which when I try and copy to powerpoint presentation, just gives me the link address and not the image! Very slow and unusable in the end. please help me to get to jpg or png as before.

Asked by Peter's Recovery Channel 1 year ago

Last reply by Dropa 1 year ago

  • Archived

Thunderbird does no longer automatically update

In the past thunderbird recognised new versions and updated mostly automatically (potentially asking for approval). Since few weeks (I think since thunderbird 10x is runn… (read more)

In the past thunderbird recognised new versions and updated mostly automatically (potentially asking for approval). Since few weeks (I think since thunderbird 10x is running on my computer) I only get the message that Thunderbird was unable to update and that I shall download the newest version. While that is clearly a possibility it is also a bit more cumbersome to do, so I am wondering what might have gone wrong / what might have changed and - more importantly - what needs to be changed to return to the old behavior. Thank you Ronald

Asked by ronald33 2 years ago

Last reply by SciFiFan 1 year ago

  • Archived

Is Firefox desktop 108.x officially supported on macOS Ventura?

So, the system requirements system requirements for Firefox 108.x desktop only mention macOS 10.12 (High Sierra) through macOS 12 (Monterey) Is Firefox lacking support f… (read more)

So, the system requirements system requirements for Firefox 108.x desktop only mention macOS 10.12 (High Sierra) through macOS 12 (Monterey)

Is Firefox lacking support for the latest version of macOS 13 (macOS Ventura?)

Asked by Timothy 1 year ago

Last reply by James 1 year ago