All Products Support Forum

I realize that you all don't support the older version. Yet it's also the case that Apple won't update this El Capitan on my 2008 model (terrible, a crying shame, I know).

I've also tried to install your Extended Support Release. Will that work? I'm an independent research scholar, not currently associated with either Oxford or Stanford.

So I really need to have your Firefox back — I had it until this morning, when I needed to trash it (b/c of a bug), and then re-install. Yet I've not been able to re-install so far.

Hence, I'm seeking your help!

Thank you, Davy

So I have my Download button visible all the time.

Yesterday, this suddenly started to happen.

When I download something, the list of Ongoing Downloads stayed open. It never did that before.

Any idea why and how to fix it?

Windows 10, Firefox 98.0 (64-bit)

Windows 10 was just re-installed on my PC today and in their process Microsoft scrubbed my Thunderbird Email program out and took with it all my saved messages. Is there any way to migrate from your servers my previously saved emails to my re-installed new Thunder mail program. This is urgent as there are many important emails now lost. Thank-you.

I have migrated my profile for Thunderbird (TB) from an old machine to a new machine, both running Ubuntu 20.04.4LTS. Both have TB 91.7.0 installed via apt. The Profile folders are located on a separate NTFS partition. I opened a terminal and ran "thunderbird -p" to open the profile manager. I created a new profile and pointed it to the profile folder path (path/to/ntfs/partition/Thunderbird/Profiles/xxxxxxxxx.default).

I open TB but only see the "welcome page" asking me to setup a new account. When I check the profile folder under about:profiles it shows me the correct path.

What could be the issue? I appreciate your help!

For migrating Firefox everything worked smoothly using the same procedure.

My old computer crashed and a new is on the table. I have downloaded Mozilla Thunderbird again and I have a backup made by Mozilla Backup onan USB. When I try to use the Mozilla Backup to restore i lokks fine, I have the backup file in the window and it starts working. It works a long time with the "e-mail" part and than all the other parts says "OK" on by one. BUT, when opening the Thunderbird---nothing there. Despite the Restore has worked a long time nothing is to find in the Thunderbird. ? I have used the same metod earlier with other transfers between computers without any problems.

Please out there, help---what can I do?

Sten

Uninstall Firefox running on win 10 & cannot reinstall just will not 'take' just installs shortcuts but will not start & cannot access Web when other browsers can... currently asking through android Firefox have account yet win browser will not do a thing and no reference of installation in Windows directory despite shortcuts being visible and a rough simily of Firefox browser opening on desktop really freaking me out... can you advise please...

can you tell we where the subcribe button is on your instructions I have right clicked the right pain on the newsgroup but nothing happens prehapes I am on the wroung page

IP jhave spent days trying to do this, Help please

Hello,

I save all of my email and put the received email into folders by year. I want to copy one of these folders of email to Thunderbird running on a second computer. I tried doing this by copying one of these folders and moving it to the second computer, but the emails no longer have any of their graphic elements after they are moved. So, I'd like to know what I have to do to get one of these folders of email over to the second computer in their complete form.

Thanks, Thomas Metcalf [removed email from public]

I have been using Eudora for - forever. It's installed on the "z:" drive, an external SSD attached to one of my computers. The z: drive is a shared drive and holds ALL my data, and also my primary Eudora install. When I launch Eudora on any of my computers (in this case, only PC's since Eudora was not a Mac app) the Eudora shortcut points to z:\eudora.

I'd like to replicate this with Thunderbird. It appears it can be done by installing Thunderbird on all my networked computers and having the "profile" on the z: drive.

1) Is that correct, can I do that? 2) If so, does it matter whether Thunderbird is installed on a Mac or PC 3) Any way to import fifteen years of Eudora email?

There is little help with Contacts/Address Book. How do I put the address books in the l/h sidebar into a specific order like alphabetical, for instance? How do I change the order of contacts from alphabetical by first name to alphabetical by surname?

Where are the setting controls which do this?

I cannot point out "which" version caused this (looks like 91.2.1 https://support.mozilla.org/en-US/questions/1355115), but on my Windows 10 x64, the Preference -> General -> language setting was messed up. It showed and was set up to English (Canada) in lieu of English (US).

I have not been able to convert from Eudora to Thunderbird. I've read several posts that say that the last version of Thunderbird that had native import from Eudora was version 17. Any idea how I can find an install for 17?

The 23.2 GB I had in my old profile did update to the new profile on a new Windows 11 computer. I copied and pasted from Profile to Roaming. The copy and paste worked as described, but when I open Thunderbird it doesn't go to the update profile. I'm attaching a screen copy of my new Thunderbird app data. All the 4/24/2022 files were updated today, some marked "default" and some marked " default release. The file which has my big profile data from the old computer is: "euvmgbhx.default-release" 23.2 GB. I'm not a technical person, but have spent years restoring my Thunderbird profile data using the old procedures. Can anyone help?