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  • Archived

Where is addressbook?

Had to clean up hard-drive on Mac OS Catalina - erase, restore, etc and reinstall thunderbird. I have reinstated all my emails but apparently not my addressbook. I have a… (read more)

Had to clean up hard-drive on Mac OS Catalina - erase, restore, etc and reinstall thunderbird. I have reinstated all my emails but apparently not my addressbook. I have a Time Machine backup that I've been restoring from. Where will I find my email addressbook and how to restore it? Many thanks.

Asked by stpegreenwood 1 year ago

Last reply by stpegreenwood 1 year ago

  • Archived

Unable to open email attachments

I use Firefox as the browser for my email. Recently I have been unable to open or download pdf attachments (or any attachment) to emails. When I click on the attachment … (read more)

I use Firefox as the browser for my email. Recently I have been unable to open or download pdf attachments (or any attachment) to emails. When I click on the attachment I get the message javascript:void(0).

I contacted the email company who said there was no problem at their end and that the problem was with Firefox and pop up blockers. I followed the advice in the attachment to unblock for my email account - but this did not solve the problem.

So I then tried Edge for my emails and I can open attachments in Edge.

So the problem is with Firefox.

Any advice please? Thanks

Asked by david_blake 2 years ago

Last reply by david_blake 1 year ago

  • Solved
  • Archived

Upgrading from TB 17 to the latest version

Finally! I successfully migrated from Eudora 7, but I had to use TB 17.  Where do I go from here? I'm running a Mac (10.12.6) with different flavors of Windows in diffe… (read more)

Finally! I successfully migrated from Eudora 7, but I had to use TB 17.  Where do I go from here?

I'm running a Mac (10.12.6) with different flavors of Windows in different Parallels VM's, and in order to keep my Eudora install safe I did the conversion on a Win 10 32-bit VM on my creaky old MacBookPro which is disconnected from my network.

So now I want to get a current version of TB running with my newly minted TB data on my primary desktop computer. Typically I am concurrently running the following Parallels VM's: Win 7 32-bit, Win 10 32-bit and Win 10 64-bit.

Makes no difference to me which VM I start with, I just don't know how to get from TB17 on my laptop to TB95(?) on one of my desktop VM's.

Asked by Otis 1 year ago

Answered by Stans 1 year ago

  • Archived

Leave Firefox beta channel

Is there an easy way to downgrade back from the beta channel to stable? The downgrade protection feature seems to be a major blocker of just installing the latest stable … (read more)

Is there an easy way to downgrade back from the beta channel to stable? The downgrade protection feature seems to be a major blocker of just installing the latest stable version. Noticing high RAM usage on Firefox 100 and crashes which is making it hard to use for a daily web browser.

Asked by SurferJ 1 year ago

Last reply by SurferJ 1 year ago

  • Solved
  • Archived

Unable to Import Passwords From Chrome

Hello, since migrating from Chrome to Firefox, I have used the Import Wizard to successfully transfer over my bookmarks and history, but I just can't seem to get my login… (read more)

Hello, since migrating from Chrome to Firefox, I have used the Import Wizard to successfully transfer over my bookmarks and history, but I just can't seem to get my logins/passwords over. The wizard finishes saying that it successfully imported saved logins and passwords, but nothing shows up in the password manager. I am running Windows 10 64bit and Firefox is up to date. Anybody have any suggestions?

Thanks

Asked by Brando 2 years ago

Answered by Brando 2 years ago

  • Archived

Large video files from Microsoft OneDrive repeatedly fail to download; working in other browsers

Every week, for work, I need to download at least one large video file from Microsoft OneDrive and then upload it to YouTube. (These are MP4s in the range of 200 - 800 MB… (read more)

Every week, for work, I need to download at least one large video file from Microsoft OneDrive and then upload it to YouTube. (These are MP4s in the range of 200 - 800 MB.) For the last couple of months, maybe longer, the download keeps failing in Firefox. When I switch to Chrome, the same MP4 downloads with no problem.

Any idea what might be going on? Usually the file starts downloading just fine; I see the bar gradually filling up in the notification area, but then it suddenly stops and says "Failed." If I retry, the same thing just happens again.

I'm not using any kind of download manager (that I'm aware of), just relying on Firefox's default download behavior when I click on the "Download" link on the OneDrive web page (sample URL: https://olucdenver-my.sharepoint.com/personal/YADA_YADA/_layouts/15/onedrive.aspx?id=LONG_QUERY_STRING_HERE).

Thanks in advance for any help you can provide!

Dan

Asked by Dan Robinson 2 years ago

Last reply by FredMcD 1 year ago

  • Solved
  • Archived

Download "Always Ask"

I've always used the "Always ask you where to save files" option when downloading. Recently (beginning of April 2022), files go directly to the Downloads folder. The "A… (read more)

I've always used the "Always ask you where to save files" option when downloading. Recently (beginning of April 2022), files go directly to the Downloads folder. The "Always ask" option is still selected in Settings.

I've tried un-selecting and re-selecting, restarting Firefox, restarting my computer - basically every iteration of 'turn it off and on again' that I can think of.

Asked by denny.stephen 2 years ago

Answered by Terry 1 year ago

  • Archived

Thunderbird 91.8

When you go to preferences>Privacy & Security and you click on Learn more about the privacy issues of remote content (or any other further information which is in … (read more)

When you go to preferences>Privacy & Security and you click on Learn more about the privacy issues of remote content (or any other further information which is in a blue font) you get a page that says Secure Connection Failed When you run diagnostics you find that Google Location Service Key and Mozilla Location Service Key are missing Please tell me how to resolve these 2 issues

Asked by InTheSoup 1 year ago

Last reply by Toad-Hall 1 year ago

  • Archived

Recovering email for a dead OS

Hello, Whilst helping a friend recover data after she killed her laptop, my Windows 10 will no longer boot. I have tried the steps in various posts to move my profile t… (read more)

Hello,

Whilst helping a friend recover data after she killed her laptop, my Windows 10 will no longer boot.

I have tried the steps in various posts to move my profile to another TB installation without success. The version number on the crashed machine is 68.7.

Can anybody suggest how to recover my email? The only thing I can see when I move the profile is some of my email account names, but none of my local folders.

I hope to fix the crashed PC, but I need access to my past email.

Asked by GrumpyMonkey 1 year ago

Last reply by Amelia 1 year ago

  • Solved
  • Archived

Proton email

I am looking for a new email service provider, and Proton mail seems to always be near the top of the list. Searching Thunderbird support yields only help from a year or … (read more)

I am looking for a new email service provider, and Proton mail seems to always be near the top of the list. Searching Thunderbird support yields only help from a year or more ago. How well do proton and Thunderbird mesh currently?

Asked by gyaltnnh 2 years ago

Answered by Amelia 2 years ago

  • Archived

windows 7 won't install firefox

I have just freshly installed a windows 7 on my computer which I have some old programs which won't run on windows 10. I am trying to download firefox with windows explor… (read more)

I have just freshly installed a windows 7 on my computer which I have some old programs which won't run on windows 10. I am trying to download firefox with windows explorer which comes with windows 7. It seems I can not download anything. I try to download the firefox I get a message, The security certificate presented by this website has expired or is not yet valid. I downloaded once the firefox installer but in the middle of the installation I get a message OOPs something went wrong and it won't install. what is going on?

Asked by andre_pera 1 year ago

Last reply by James 1 year ago

  • Solved
  • Archived

Thunderbird - Import Outlook 2007 Data

I need help importing Outlook 2007 data into the current version Thunderbird. I was able to import the data into Thunderbird Version 31.8 but when I go to Help | About T… (read more)

I need help importing Outlook 2007 data into the current version Thunderbird. I was able to import the data into Thunderbird Version 31.8 but when I go to Help | About Thunderbird it says it's the current version and there is no upgrade to current link.

I copied all the files from the V31.8 profile to the v91.8.1 profile. I then deleted Thunderbird installations, installed v91.8.1 and launched. TB launched and has been trying to do something for the past several hours.

Thoughts?

Bob Spies

Asked by bspies1 1 year ago

Answered by Matt 1 year ago

  • Archived

Can't get thunderbird back

My PC crashed and lost most programs including Thunderbird. I am logged in to my account and downloaded and installed the program. However in the "Set up your existing em… (read more)

My PC crashed and lost most programs including Thunderbird. I am logged in to my account and downloaded and installed the program. However in the "Set up your existing email address" I get an error message.

Asked by Opahujo 1 year ago

Last reply by christ1 1 year ago

  • Solved
  • Archived

Importing Passwords and History From Safari

I've read all the articles here about importing my passwords and history, but the Import Wizard is ONLY giving me the option to import my bookmarks. Even if I can't get t… (read more)

I've read all the articles here about importing my passwords and history, but the Import Wizard is ONLY giving me the option to import my bookmarks. Even if I can't get the browsing history I need to be able to migrate my (extensive) password list.

I've exported my Safari passwords as a .csv file, but there doesn't seem to be an option to import a .csv file.

The page here regarding it says the feature is 'disabled by default' but does not say it's unavailable and I can't find clear instructions for how to activate the feature so that I can import my passwords. Can anybody help?

Asked by jayson3 2 years ago

Answered by jayson3 2 years ago

  • Archived

Cannot download Thunderbird

Cannot download Thunderbird. The page [https://www.thunderbird.net/en-US/] has no download link. The page [https://support.mozilla.org/en-US/pro.../thunderbird] has a … (read more)

Cannot download Thunderbird.

The page [https://www.thunderbird.net/en-US/] has no download link. The page [https://support.mozilla.org/en-US/pro.../thunderbird] has a "Download" button but that just takes me to [https://www.thunderbird.net/en-US/] which has no download link.

I have spent a considerable amount of time looking at every page I can find, and there is no download link anywhere.

Apparently, I need some sort of telepathic powers to find Thunderbird, or, you just really, really don't want anyone to use Thunderbird.

I don't get it. (Literally and figuratively)

Asked by LM Hess 1 year ago

Last reply by LM Hess 1 year ago