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Can't download body of messages following email host change

Hi Folks! I changed email host and in Thunderbird (TB), copied all messages from the old, previous email account to the new one. I then disabled the previous/old account… (read more)

Hi Folks!

I changed email host and in Thunderbird (TB), copied all messages from the old, previous email account to the new one. I then disabled the previous/old account.

The issue is that now when I open an existing email in the new TB account, the body of the message doesn't appear and I'm prompted for "Enter your password for _____" , where "_____" is the name of the old server.

The tragedy is that I can't see the body/text of many messages. It's as if the email in the new acct is still tied to the old server.

Can anyone shed some light on this and offer a fix please? Cheers!

Asked by gilles13 2 years ago

Last reply by gilles13 2 years ago

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Label syncing between thunderbird installations on different devices

Hello I've noticed if I have the same label setup on 2 pc's and I label a couple of mails on 1 pc, it doesn't sync with the other one and vice versa. Is there a way to m… (read more)

Hello

I've noticed if I have the same label setup on 2 pc's and I label a couple of mails on 1 pc, it doesn't sync with the other one and vice versa. Is there a way to make them sync? Rather annoying.

Asked by jc09917 2 years ago

Last reply by sfhowes 2 years ago

  • Solved
  • Archived

older browser

have mac 10.10.5 -tried to install newer firefox browser (not compatible) and in process lost old version of broswer and all bookmarks. Can find and reinstall original br… (read more)

have mac 10.10.5 -tried to install newer firefox browser (not compatible) and in process lost old version of broswer and all bookmarks. Can find and reinstall original browser and regain my bookmarks

Asked by MKRUMMY 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

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transferring FF browser to new computer

I'm buying a new computer and I'm wondering is there a method/procedure that I can use to transfer the entire FF browser including settings, extensions, bookmarks, and pa… (read more)

I'm buying a new computer and I'm wondering is there a method/procedure that I can use to transfer the entire FF browser including settings, extensions, bookmarks, and passwords without having to reinstall all those items individually? I know I can save and import bookmarks but what about everything else? I look forward to anyone comments. Thanks

Asked by arejfour 2 years ago

Answered by jonzn4SUSE 2 years ago

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  • Archived

Loading old XP emails on a new W10 machine

I have a client that was until 3 weeks ago using XP and TB. His HDD was dying so rebuilt to W10 and installed TB 91.8.0. If I copy over the profile, I can get TB to load… (read more)

I have a client that was until 3 weeks ago using XP and TB. His HDD was dying so rebuilt to W10 and installed TB 91.8.0.

If I copy over the profile, I can get TB to load it and his previous email and accounts appear but I can not collect new mail “the connection with the server was interrupted”. I spoke with the host, Zen, and the account credentials are correct, I can login to web mail. The advice from Zen was to setup the profiles manually and this worked for some reason, I can collect email, however, because the old profile was pop and mail was deleted from the server after a number of days the old mail is sitting in the old profile.

So, the old profile, with old email inside will not collect new mail, commence hours of research. If I set up a new profile, I can get new mail but don’t have access to the old profile and email.

I tried loading the old profile, which will not connect for new mail but does display the old mail, then creating new/existing email accounts to get the new email but I get a new message saying “incoming server already exists”.

I appear to be stuck, I can have the new mail working with no old mail or the old mail visible with no collection of new mail but not both.

Any pointers or help would be much appreciated.

Alan

Asked by alan174 2 years ago

Answered by Stans 2 years ago

  • Solved
  • Archived

Transferring from Mac to PC

I've checked other replies to this question but I seem to be having difficulty. My Mac is running 11.6.5 of the OS and version 91.8.1 (64-bit) of Thunderbird. I located t… (read more)

I've checked other replies to this question but I seem to be having difficulty. My Mac is running 11.6.5 of the OS and version 91.8.1 (64-bit) of Thunderbird. I located the Thunderbird folder on the Mac and copied over my network onto the PC (Downloads folder to start with). The PC is running version 10.0.19043.1645.

I've then gone into C:\Users\Martin\AppData\Roaming and copied and pasted the Thunderbird folder from Downloads into there. Everything transfers successfully. I've gone into C:\Users\Martin\AppData\Roaming\Thunderbird\Profiles\n8bomz85.default and deleted the pkcs11.txt file as posted elsewhere

When I open Thunderbird (91.8.1 on Windows) I'm prompted to setup a new email account. From what I've read, opening up should take me straight into my mail that is currently sitting on my Mac. I'm clearly doing something wrong - can anyone help please?

Asked by Martin 1 year ago

Answered by Stans 1 year ago

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  • Archived

Error message when updating Firefox

I downloaded the latest Firefox to my Linux and got this error message: W: Download is performed unsandboxed as root as file ......etc. There's more, but can you tell me … (read more)

I downloaded the latest Firefox to my Linux and got this error message: W: Download is performed unsandboxed as root as file ......etc. There's more, but can you tell me what happened and if I need to worry? I haven't had any trouble using Firefox since the update. I've attached a screen shot of the whole message.

I appreciate any help.

Asked by nexgenn 2 years ago

Answered by jonzn4SUSE 2 years ago

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I'm upgrading from windows 10 to windows 11. Will Thunderbird make the transition without problems?

I'm upgrading from windows 10 to windows 11. Will Thunderbird make the transition without problems? Same question for Firefox. Will I need to completely reinstall and re… (read more)

I'm upgrading from windows 10 to windows 11. Will Thunderbird make the transition without problems? Same question for Firefox.

Will I need to completely reinstall and reconfigure Thunderbird and Firefox after the Windows 11 upgrade?

Asked by now2 1 year ago

Last reply by Display name. день сумо 1 year ago

  • Archived

Is TLS going away?

Hello, IS there any plan for TLS to go away with any upcoming release? Is there away to sign up for release notes to come to your inbox in advance? thank you, Amanda … (read more)

Hello,

IS there any plan for TLS to go away with any upcoming release? Is there away to sign up for release notes to come to your inbox in advance?

thank you, Amanda

Asked by ameehan 1 year ago

Last reply by James 1 year ago

  • Archived

Mozilla

I'm trying to migrate my Firefox application and all of its associated data from my old computer (Windows 7) to my new computer (Windows 10). I copied my Mozilla folder … (read more)

I'm trying to migrate my Firefox application and all of its associated data from my old computer (Windows 7) to my new computer (Windows 10). I copied my Mozilla folder from my old computer onto a flash drive. Then on my new computer, I executed the application from the flash drive, but it doesn't have my associated data from my old computer. What should I have done?

Asked by RTDuBose 1 year ago

Last reply by cor-el 1 year ago

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Update keep on reverting to earlier version

I updated to version 99.0.1 but it keeps on going back to 98.0.2. Things I had tried: Uninstall and reinstall Firefox Refresh in about:support Use a new profile … (read more)

I updated to version 99.0.1 but it keeps on going back to 98.0.2. Things I had tried:

  • Uninstall and reinstall Firefox
  • Refresh in about:support
  • Use a new profile

I think it is happening daily around the same time. Suddenly my pages in Firefox will stop loading. Then I need to close and reopen it. And then it will prompt me to start with a new profile because I am using an older version. On check, my Firefox had been reverted to version 98.0.2. Then I have to update and then only I can change back the profile.

Asked by yekit 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Where is addressbook?

Had to clean up hard-drive on Mac OS Catalina - erase, restore, etc and reinstall thunderbird. I have reinstated all my emails but apparently not my addressbook. I have a… (read more)

Had to clean up hard-drive on Mac OS Catalina - erase, restore, etc and reinstall thunderbird. I have reinstated all my emails but apparently not my addressbook. I have a Time Machine backup that I've been restoring from. Where will I find my email addressbook and how to restore it? Many thanks.

Asked by stpegreenwood 1 year ago

Last reply by stpegreenwood 1 year ago

  • Archived

Unable to open email attachments

I use Firefox as the browser for my email. Recently I have been unable to open or download pdf attachments (or any attachment) to emails. When I click on the attachment … (read more)

I use Firefox as the browser for my email. Recently I have been unable to open or download pdf attachments (or any attachment) to emails. When I click on the attachment I get the message javascript:void(0).

I contacted the email company who said there was no problem at their end and that the problem was with Firefox and pop up blockers. I followed the advice in the attachment to unblock for my email account - but this did not solve the problem.

So I then tried Edge for my emails and I can open attachments in Edge.

So the problem is with Firefox.

Any advice please? Thanks

Asked by david_blake 2 years ago

Last reply by david_blake 1 year ago

  • Solved
  • Archived

Upgrading from TB 17 to the latest version

Finally! I successfully migrated from Eudora 7, but I had to use TB 17.  Where do I go from here? I'm running a Mac (10.12.6) with different flavors of Windows in diffe… (read more)

Finally! I successfully migrated from Eudora 7, but I had to use TB 17.  Where do I go from here?

I'm running a Mac (10.12.6) with different flavors of Windows in different Parallels VM's, and in order to keep my Eudora install safe I did the conversion on a Win 10 32-bit VM on my creaky old MacBookPro which is disconnected from my network.

So now I want to get a current version of TB running with my newly minted TB data on my primary desktop computer. Typically I am concurrently running the following Parallels VM's: Win 7 32-bit, Win 10 32-bit and Win 10 64-bit.

Makes no difference to me which VM I start with, I just don't know how to get from TB17 on my laptop to TB95(?) on one of my desktop VM's.

Asked by Otis 1 year ago

Answered by Stans 1 year ago

  • Archived

Leave Firefox beta channel

Is there an easy way to downgrade back from the beta channel to stable? The downgrade protection feature seems to be a major blocker of just installing the latest stable … (read more)

Is there an easy way to downgrade back from the beta channel to stable? The downgrade protection feature seems to be a major blocker of just installing the latest stable version. Noticing high RAM usage on Firefox 100 and crashes which is making it hard to use for a daily web browser.

Asked by SurferJ 1 year ago

Last reply by SurferJ 1 year ago

  • Solved
  • Archived

Unable to Import Passwords From Chrome

Hello, since migrating from Chrome to Firefox, I have used the Import Wizard to successfully transfer over my bookmarks and history, but I just can't seem to get my login… (read more)

Hello, since migrating from Chrome to Firefox, I have used the Import Wizard to successfully transfer over my bookmarks and history, but I just can't seem to get my logins/passwords over. The wizard finishes saying that it successfully imported saved logins and passwords, but nothing shows up in the password manager. I am running Windows 10 64bit and Firefox is up to date. Anybody have any suggestions?

Thanks

Asked by Brando 2 years ago

Answered by Brando 2 years ago