All Products Support Forum

When I open browser on my windows 11 PC, I am besieged by notifications from online British newspaper "Metro.CO.UK." I cannot discover a way to stop the notifications. What's up with it?

1. Mozilla email address 2. When I use Mozilla-Firefox to look for products on Amazon, you don't show the "SIZE" pull downs that are visible using Google Chrome or EDGE. I'm sure this is not good for business. I would prefer to remain on Mozilla, but somehow Amazon has blocked you from showing the size choices, and subject prices!!!

I was using PC and a window popped up saying "allow Firefox to make changes" and I clicked allow! Shortly thereafter my PC froze and I had to power it down. Now Firefox looks completely different and all my bookmarks and links to everything is gone. Also all my saved email logins and information!

Please help me reverse this change, I hate it!! Betty Turner

It always worked, i just alt+tab to firefox, quick spacebar and youtube video paused until few days ago, now i need to specificaly click on the video in order for it to work, other buttons work, other video websites like netflix dont have any problem. I remember new update tab opened. Why do you have to break everything? Don't know how long that show all tabs button is up there but I tried couple times to remove it and its impossible, why URL bar is also search bar? Why? everyone can but search bar whenever we want, even right next to it, who thinks of this bullshit? Instead of being user friendly you put useless shit into it making it work like a my 16 bit PC when people expect it to run smoothly and quickly.

Lately, every time I turn on my computer, Google comes up as my browser. I believe that Avast, for which I have a paid subscription, is responsible for this hijacking. I have never used Google as a browser, nor do I wish to. I have to constantly maneuver to use Firefox. I am not omputer savy, so I need help.

1. How can I prevent this? 2. Is there a Federal Agency to complain to? 3. Is Firefox aware of this?

Thank you, Nick M.

I thought that in Private browsing mode, using Tools > Settings > Privacy & Security > Clear Data > Clear > Clear Now cleaned out everything in mid-session. It turns out that's not true, for example, using Firefox View I found that the list of Recently closed tabs in three-bar menu > History > Recently closed tabs was NOT cleared. The only way to see that was with Firefox View, which you could then use to delete items from the list.

With the new version of Firefox (119.0) Firefox View has been removed from Private browsing mode entirely. Thus not only is it impossible to see if the recently closed tabs list has been cleared, but it's impossible to clear the list even if you could see it. That leaves the only way to be (fairly) sure things are cleared out during a Private browsing session is to close the browser entirely, which is an annoying pain.

Why was that feature removed? How can I tell if the recently closed tabs have been cleared without it?

Thanks.

FIrefox previously would list my favorite quick reference tabs in any open window. Now I have to open a new window or tab to get this option. Classic example of upgrades removing convenient features. Is this a setting that I cannot find?

At the latest update firefox 64bit crashed and I neede a totally new install of firefox. After downloading it said, partly installed we will repair the upgrade and it did. However only a few bookmarks were recovered many of which were over a year old... So how to recover my recent bookmarks, which were in sorted in named bookmarkfolder, e.g. home/study/work

I would assume a backup frommy firefox account but that does not show a solution..?!??

On Windows 10, Professional up to date with Malwarebytes (pro) and Microsoft Security Essentails running permanently.

I have lost all my Bookmarks - they have the same name, but the icon & address is wrong.

• This is on-going = I cannot Bookmark without it occuring.
• I have attempted to restore to a previous point, but the issue did not resolve.
• This occurs over all my synced devices. (I have now stopped Firefox syncing.)
• The incorrect icon & address is from a 'trusted' site (ie. national govt, email provider etc) that I have previously visited, but never Bookmarked.

Please help as I use Bookmarks professionally & have built an excellent database over many years.

- thank you -

I subscribed to Relay and VPN on Wednesday, Oct. 25, 2023, and paid the annual fee ($82.66); however, after looking at all the features of Relay, I decided that it was too complicated for me and I cancelled the subscription the same day. I have not received a refund yet.

Previously, I had been paying for the VPN monthly, and I do want to keep that and can pay for it annually. So the annual amount for the VPN could be withheld from the amount I paid and the refund could be for Relay portion only, if that's possible. If not, I will continue to pay for the VPN monthly.

Please advise as to how long before I will see my refund.

Thank you. Darlene Eaton

I don't know why when I click my Firefox the Mid-day Gujarati page comes up on my screen. And Indian adverts appear down the right-hand side of my screen. This has started recently. I live in the UK and don't have any connections with India.

When I try to print a check from QBO, the text for the check is scrambled. If I try this incognito, it works. I have also experienced this when trying to print documents from web applications.

When I try to go on my bank's online site, I get this message. Did Not Connect: Potential Security Issue

Firefox detected a potential security threat and did not continue to onlinebanking.northwest.bank because this website requires a secure connection.

What can you do about it?

onlinebanking.northwest.bank has a security policy called HTTP Strict Transport Security (HSTS), which means that Firefox can only connect to it securely. You can’t add an exception to visit this site.

The issue is most likely with the website, and there is nothing you can do to resolve it. You can notify the website’s administrator about the problem.

Learn more…