All Products Support Forum

Can some one tell me why is this website unavailable on Firefox after i downloaded the latest update. [[mall of toys|https://malloftoys.com/]]

Hello. Firefox browser. Windows 11 interface is freezing. Completely randomly. And exactly when using Firefox. The sound works at the same time. Only a complete forced shutdown of the PC helps. The keyboard does not respond, the pointer moves but nothing is pressed.

How can I be? What log to send? Firefox crashes have not been.

Firefox version 118.0.2 (64-bit)

Device name DESKTOP-3MU2A4V Processor AMD Ryzen 9 6900HX with Radeon Graphics 3.30 GHz 32.0 GB RAM (Available: 31.3 GB) Device Code 6BB6D02A-D81D-4FAC-86AB-5C1763B1EC9E Product Code 00331-10000-00001-AA848 System Type 64-bit operating system, x64 processor Pen and touch input Pen and touch input is not available for this monitor Windows 11 Pro Release Version 22H2 Installation date 03.09.2023 OS build 22621.2428

Hi,

The translate button is no longer there in the site bar. It used to be there and was able to translate a page as i go, but it does not appear anymore.

I'm on Firefox Developer Edition 119.0b9 (32-bit) and Windows 11 Pro 22H2 but I've been experiencing this problem a lot longer ago even before upgrading to Windows 11. The first thing I open in my computer is Firefox, it gets the window itself quickly but the page stays blank with the gray loading dot going right and left for nearly 10 minutes before the page loads and Firefox works normally. I don't experience any issues while browsing the internet after that long loading but it's really annoying especially when I'm in a hurry and I don't have 10 minutes to stare at a blank page.

https://new.express.adobe.com

Please work with them and fix this! This is the only browser I will use! <3

ever since i got firefox whenever i play a video, sometimes green rectangles pop up instead of pixels and the only way to fix it is to make the quality so low i can barely even see it anymore.

First of all, i have never signed into firefox. when i get a new computer i install firefox as my default browser & therafter when I start & login to my computer i click on firefox icon & I am in. so this idea of logging into firefox is completely new & I have been usin firefox for years

My question is this where will my bookmarks be after 11/1

currently my bookmarks are in users\peter\appdata\roaming\mozilla\firefox\profiles\a directory with different name on my desktop & laptop the bookmarks are in a file called places.sqlite i sync the 2 computers by copying places.sqlite from my desktop to flashdrive and copy flashdrive to laptop.

after 11/1 what will be location of bookmarks & what will be name of bookmark file be

A virus file, from a website, keeps automatically downloading each time that I open my Firefox browser. I have tried clearing the cookies and history but the file keeps showing up as downloaded but the actual file is not in the general download folder? I only see where it download and says downloaded in the download list. The file contains a virus and also Firefox states that its dangerous. I never clicked to open the file.

How to stop this from keep automatically downloading when I open my browser? Please help ASAP Thanks

The file is: 7z2201-X64.msi download tracked to: 7-zip.org Virus website address: www.7-zip.org/a/7z2201-x64.msi

Hi, I have just returned from China. I use a Macbook Pro and am operating Firefox 118.0.2 (64-bit) I now find that when I use Firefox to access websites blocked in China (i.e google, the Guardian) I get a "Did Not Connect: Potential Security Issue" message. I can access everything with a VPN active I also got this for Microsoft Edge but the problem resolved by clearing cookies (didn't work for firefox) How can I fix this

I have been desperately trying to get off Chrome and onto Firefox and I simply cannot. Over the past month I have tried at least a dozen times to install Firefox and migrate, to absolutely no avail whatsoever. Any time I "launch" Firefox, I simply get a flicker of a black (or sometimes white) window, and then nothing. Firefox immediately disappears off the taskbar after a mere flicker. It doesn't even show up in task manager during this process. The browser absolutely refuses to launch, period. I have tried uninstalling Chrome. I have tried reinstalling Firefox. I have tried restarting my PC. I have tried updating Windows. I have tried booting Firefox in Safe Mode. I have tried running Firefox as Administrator. There is no error message. There is no bug report. There is no Windows alert. I have scanned the PC for malware at least five times, it's completely clean. I've tried "refreshing" Firefox in the uninstall menu. I've looked through every existing support article known to man at least five times over. I've tried checking my antivirus software, and I've tried checking for files that can reportedly keep the browser from running, none of which I have on the PC. I have tried simply launching the damn browser more times than I can count. The result never changes or deviates from Firefox simply flickering for a nanosecond before crashing. Please help me find a way to just launch the browser.

My browser is shaking really badly and all google says is turn of hardware aceeleration I did that didn't work and it's not because if extentions I just installed the browser and this is happening https://youtu.be/QYZLhegKMBQ?si=xLFxlbxkzkOlqplE

Hello, Every time I open Firefox there is the standard "Sign In" button in the top right corner and then also a second "Sign In" window that pops up to the right of the search bar partially covering the search bar. This is the window that I would like to disable or stop from opening. I would appreciate any assistance you can provide on the subject.

Thanks!  :)

Hello there,

I am having trouble getting to any website. I am using the proxy pac file which is set systemically, every other browser like Chrome, Edge, Safari work fine, only Firefox has trouble opening anything.

The traffic goes through VPN, and proxy included in proxy pac file. I tried all the settings from the about:preferences: network settings section

system: macOS Ventura 13.6 processor: M1 Tested on Version of Firefox: 118.0, 118.0.2, 119.0b9

Kind Regards, Greg

Recently, when I try to play video clips, or click on "Live Updates" on CNN.com, the videos will not play (no play icon), and when clicking on "live Updates, the screen flashes to that page but then goes blank. Is this a bug in the recent updates to Firefox, or is something going on with CNN? This is the only site that I'm experiencing this with. Thank you in advance. Cheers.

Tired of the bullying tactics of Microsoft forcing me to accept Microsoft Edge when all I want is Google Chrome, so I'm thinking of making Mozilla my default browser, but I'm concerned about whether Mozilla will tranfer all my info. I sell the occasional bits on Etsy and Ebay. I had found the perfect tool to edit my photos on Chrome. Now this has gone haywire because I am forced into using Edge, which does not give me anything like the editing choices I have on Chrome. I have followed all the directions given by Microsoft to get off Edge and back into Chrome but they have all failed miserably, so I am trapped in Edge and all my efforts are turning into Groundhog Day ! Also if I return to Firefox, what will happen to all my photos, and the folders they are kept in ? As an 86 year old, I need clear, concise directions on how I can restore everything I need to be able to return to a browser I was completely comfortable with. Please advise.