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  • Archived

Firefox account duplicate ?

When attempting to add an Ipad to Mozilla vpn I seem to have created a new Firefox account with the same primary email address as my original (all of my profile is unset)… (read more)

When attempting to add an Ipad to Mozilla vpn I seem to have created a new Firefox account with the same primary email address as my original (all of my profile is unset). When I now login to the account I end up in the new account and cannot access the original. However, when I try and delete the new account the new password is rejected and I suspect it wants the password from the original account - I do not want to test this as I do not want to lose my vpn. I am sure that there is confusion between the new and the old since I cannot set up the new account with the same secondary email address as the old one as it claims a user already has an account with this secondary address.

Any ideas on how I can get rid of the new account, if it is new, or clean it up so that I can restore it to the original ?

Asked by Paul 2 years ago

Last reply by Paul 1 year ago

  • Solved
  • Archived

Suddenly the Ongoing Downloads (from Download Button) stays open after download

So I have my Download button visible all the time. Yesterday, this suddenly started to happen. When I download something, the list of Ongoing Downloads stayed open. I… (read more)

So I have my Download button visible all the time.

Yesterday, this suddenly started to happen.

When I download something, the list of Ongoing Downloads stayed open. It never did that before.

Any idea why and how to fix it?

Windows 10, Firefox 98.0 (64-bit)

Asked by jayteasee 2 years ago

Answered by cor-el 2 years ago

  • Archived

Checking for Updates Bug with Firefox

Hi can somebody help me please? Sitting here on Christmas Eve at work trying to fix Firefox. In a nutshell I have a really really annoying bug with Firefox which is goi… (read more)

Hi can somebody help me please? Sitting here on Christmas Eve at work trying to fix Firefox.

In a nutshell I have a really really annoying bug with Firefox which is going to cause me to pull all my hair out.

In the past the program used to check for updates and it used to work fine during this procedure.

Lately though I've been experiencing a really strange bug.

Whenever Firefox checks for updates the browser then cannot load a single webpage or anything while it is checking. Sometimes the checks can take around 3-5 minutes to complete.

Any videos or streams come to an eventual halt.

I have tried tweak a few settings in about:config such as app.update.interval

I have tried uninstalling and re-installing the browser - No change. This still happens usually about 5-8 times a day.

This computer is used for medical emergencies for our clients. We need a full functioning browser. I thought Firefox was that browser but I am beginning to think about installing something else now.

In these situations lives could be put at risk and I want to remedy this problem now before the new year. I imagine we will have a lot of patients coming in. I need to quickly submit forms at times and I really need a stable browser.

a) Can I turn off updates? I would prefer to check manually for updates once a week or so via Help -> About b) Can I reduce the frequency of the checks for updates? c) Is this going to be a normal feature for Firefox from now on?

Asked by reloadedx23 2 years ago

Last reply by reloadedx23 2 years ago

  • Archived

Ctrl-Tab and tab groups

Using tab groups extensions the behavior of Ctrl-tab shortcut has changed. Instead of switching to last used tabs in the history it switches only between tabs in curren… (read more)

Using tab groups extensions the behavior of Ctrl-tab shortcut has changed.

Instead of switching to last used tabs in the history it switches only between tabs in currently used group.

I have noticed it using Panorama Tab Groups but as it is not updated since 2020 I have switched it off and installed SImple Tab Groups, recommended by Mozilla. Unfortunately that behavior did not change.

How can I switch to last used tabs in history in all groups of STG?

Asked by waldektroc 2 years ago

Last reply by Brian Biggs 1 year ago

  • Archived

Can't connect to a website after Firefox update.

I get an ERROR when I try to access the OKCupid.com Site from my PC (Firefox, latest version) or use the link from the email sent to me by OKCupid (which should open in F… (read more)

I get an ERROR when I try to access the OKCupid.com Site from my PC (Firefox, latest version) or use the link from the email sent to me by OKCupid (which should open in Firefox).

I’ve cleared all cookies and still get a screen that says :

“It’s not you, It’s us. We’re having trouble reaching our servers. Please try again”

Retrying does not help.

I can get access using Microsoft Edge.

Is there a solution for the problem ?

Thanks, Rod

Asked by roderickcs 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

no connect to internet

I quit Firefox after using it this morning. Then launched it again and now cannot connect at all to the internet. Went through Norton 360 with Lifelock to see if somethin… (read more)

I quit Firefox after using it this morning. Then launched it again and now cannot connect at all to the internet. Went through Norton 360 with Lifelock to see if something was blocking the connection and they could not find a solution.

I have a MacBook Pro with Mojave version 10.14.6

Please advise as I do not want to loose all of my bookmarks etc.

Asked by mjtoles 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Bookmark bar is empty (and RMB does not function over it) after every browser restart

Hi... When I restart the browser, the bookmark bar is empty on startup and it also does not respond to anything. You can't use RMB on it and you can't drag a bookmark on… (read more)

Hi...

When I restart the browser, the bookmark bar is empty on startup and it also does not respond to anything. You can't use RMB on it and you can't drag a bookmark onto the toolbar.

I have tried 500 billion different thing with no luck - for instance:

  • Refresh
  • Reset toolbars to default
  • Reinstall and complete deletion of profile etc.
  • Diagnostic start with extensions disabled

...and probably a few hundred other things, but the problem reappears every time.

I'm using sync, so every time I've deleted/cleared etc., I log back in to sync and it syncs back bookmarks. Everything is great until I close the browser and restart it - then the bookmar toolbar is empty and unresponsive again.

The problem appeared recently - probably within the last 1-2 weeks.

Please help. :)

Best Regards, $Øyvind

Asked by galar 2 years ago

Last reply by cor-el 1 year ago

  • Archived

FF keeps resetting the saved passwords

Hello, I synchronized my FF with another computer and made the mistake to remove all passwords before logging off sync so I lost all my passwords but a few. However I s… (read more)

Hello,

I synchronized my FF with another computer and made the mistake to remove all passwords before logging off sync so I lost all my passwords but a few.

However I still have the logins-backup.json on my main computer with everything inside. However when I replace the 'logins.json' by the content of logins-backup.json it's always reverted.

How can I replace all my passwords with the logins-backup.json content ?

Asked by piplopp 2 years ago

Last reply by piplopp 1 year ago

  • Archived

Bookmarks Sidebar Not Responsive

I am using the bookmarks sidebar with Firefox on Windows 11. Several times a week, the bookmarks toolbar will become unresponsive - Clicking on links or folders to open/… (read more)

I am using the bookmarks sidebar with Firefox on Windows 11. Several times a week, the bookmarks toolbar will become unresponsive - Clicking on links or folders to open/close doesn't work. Closing and reopening the browser solves the problem. I can still click on links on web pages and open or close tabs, just the bookmarks sidebar becomes unresponsive.

I have literally no extensions installed in Firefox, just the default Facebook container. No themes other than the system theme either.

Any thoughts to resolve the issue?

Thanks!

Asked by Tim Martin 2 years ago

Last reply by FredMcD 1 year ago

  • Archived

Unable to login into Credit Union

Just upgraded FF to V99.xxx I am no longer able to login into my credit union account which has worked flawlessly in previous versions of FF. The 2 step authentication… (read more)

Just upgraded FF to V99.xxx I am no longer able to login into my credit union account which has worked flawlessly in previous versions of FF. The 2 step authentication when entered, just sends me back to login again. A very repetative process whereby the 2 step authentication is not being recognized, thus back to login over and over again!

The process works correctly using Safari

MacOS 10.14.6, FF 99.0.1

Thanks

Asked by cldennis2014 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Fire Fox browser will no longer support Sam's Club Credit card website.

I've used your firefox for my browser for many years and now Sam's Club Credit Card website says you do not support it. Help me fix it for samsclubcredit.com … (read more)

I've used your firefox for my browser for many years and now Sam's Club Credit Card website says you do not support it. Help me fix it for samsclubcredit.com

Asked by Jodi 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Lost all my research work on private tabs due to crash

So i have been doing some research on a topic and had tons of tabs open in private tabs (I have this bad habit to start researching on some topic in private windows coz m… (read more)

So i have been doing some research on a topic and had tons of tabs open in private tabs (I have this bad habit to start researching on some topic in private windows coz more user access this laptop ) , i had to note down all the info but then suddenly the firefox browser crashes and i lose all my tabs .. is THERE ANY WAY TO GET BACK MY TABS OR ATLEAST THE LIST OF THE SITES SO I CAN GO BACK ON THEM TO RETRIEVE SOME INFO ???

Asked by raghavgarg.rgvg 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

2 Step Authentication Help

I have Firefox as my default browser in my Windows 10 Pro PC. I have a Firefox account and have saved bookmarks I want to be able to access from my Mac on Firefox, but I … (read more)

I have Firefox as my default browser in my Windows 10 Pro PC. I have a Firefox account and have saved bookmarks I want to be able to access from my Mac on Firefox, but I can't.

When I try to log in and sync I tried logging in on the Mac with my account credentials from the Windows PC (my username and password from there). I don't have 2 Factor Authorization turned on in the Windows Firefox installation. However, the login attempt on the Mac immediately asks me to enter a security code without telling me where in the world I would get that.

It does say to open my authentication app and enter the security code it provides. I had no such thing. After some searching, I figured I had to install an extension. I installed authenticator by Mymindstorm.

I tried following the instructions but there was no QR code to scan and I had no idea from where the code requested would come. It appeared I had to add a Certificate Authority Secret Key but again I couldn't figure out from where and all documentation and instructions were useless and uninformative to me.

I resolved to turn off 2FA if it somehow were automatically installed in the Mac instance of Firefox. I again couldn't figure out where you do that. I saw instructions but found nowhere in my Settings anything about that.

I'm baffled. Isn't there some easy way to do this? My Chrome settings and bookmarks are accessible no matter from where I install and use it. I have Chrome on my Windows PC and I can also access all my bookmarks from opening up Chrome on my Mac. Why is this so difficult? Can anyone give me the simple solution that actually works?

Even on my Windows PC where I am logged in to my Firefox account and I have my bookmarks that I want to access on my Mac Firefox, when I open the Authenticator extension it says no accounts to display. I follow the link to "add your first account." The instructions are mind-boggling. There is no QR code to scan. I go the to Mac and sync to log in. It asks for the code, but there is no code either to scan or to install manually. The instructions to add the code manually are even worse -- that CA creation thing referring to a Secret Key somewhere supposedly being provided to me. WTF?

I'd just shut it off completely if I could.

Asked by silvanet 2 years ago

Last reply by cor-el 1 year ago

  • Archived

My website session variable is being cleared - intermittently

My application www.myfloorschedule.com has always worked well with Firefox. Beginning last month users report that they are being taken back to the home page while trying… (read more)

My application www.myfloorschedule.com has always worked well with Firefox. Beginning last month users report that they are being taken back to the home page while trying to work in the application. This occurs intermittently. Internally, our code does returns you to the home page when the session variable is null. I am able to replicate this problem. It occurs all the time when I turn on strict privacy. But with strict privacy off, it still occurs, although not on every page, all the time.

I suspect Firefox because testing with Chrome and Edge give no similar problem.

Thanks for any ideas on this. Terence

Asked by terencew 1 year ago

Last reply by cor-el 1 year ago

  • Archived

"recently bookmarked" missing

What happened to my "recently bookmarked" category? It has disappeared and when I save a book mark, no where to be found??? Clicking on "tags" shows empty as well. Hel… (read more)

What happened to my "recently bookmarked" category? It has disappeared and when I save a book mark, no where to be found??? Clicking on "tags" shows empty as well.

Help me restore the generic "recently bookmarked" item again. Thank you.

Wayne in Colorado

Asked by WPETERSON7 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Show downloads automatically when downloading a file

I just switched back to Firefox and found that now when you download a file, you have to click on the little arrow next to the status bar to see the downloaded files. I … (read more)

I just switched back to Firefox and found that now when you download a file, you have to click on the little arrow next to the status bar to see the downloaded files.

I much prefer the way Chrome handles this. Whenever you download a file, it automatically shows a bar at the bottom of the screen showing the file progress, so you can immediately take actions like cancelling, or navigating to the file directory.

Is it possible to have Firefox display the downloads window automatically whenever you download a file?

Thanks! -Alterius

Asked by Alterius Omega 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox janking when I focus on a tab containing a webm

Hello, I've identified a 1-2 seconds jank when I open a page containing a .webm player. This was a trial and error kind of thing but eventually, I realized that was the … (read more)

Hello,

I've identified a 1-2 seconds jank when I open a page containing a .webm player. This was a trial and error kind of thing but eventually, I realized that was the common pattern among the pages that were giving problems.

I ran the profiler and it's very clearly visible when the problem arises but here my knowledge of Firefox and its tooling falls short and I don't know how to find the root cause of the issue, that probably is not an extension since it appears on different Firefox accounts and in incognito mode.

Asked by simone.robutti 1 year ago

Last reply by cor-el 1 year ago

  • Archived

.ics fils

When I go to settings > applications > content type, why can I not find .ics files? When I previously opened .ics files, I could open them directly in Outloook. A… (read more)

When I go to settings > applications > content type, why can I not find .ics files? When I previously opened .ics files, I could open them directly in Outloook. After a Firefox update, I am now forced to save the file, then open it, and then it will go to Outlook. Please either go back to the old browser, or add .ics files to the drop-down menu so the .ics files work as they used to. The "help" that already exists online does not help me at all because my browser does not give me the .ics file option

Asked by cryoungs 2 years ago

Last reply by Terry 1 year ago

  • Archived

Bookmarks toolbar not working

Hi all, I'm having a pretty frustrating issue that I've been trying to troubleshoot all morning with my bookmarks toolbar. I've made sure the toolbar is enabled, changed… (read more)

Hi all,

I'm having a pretty frustrating issue that I've been trying to troubleshoot all morning with my bookmarks toolbar. I've made sure the toolbar is enabled, changed my theme, used multiple workaround on this forum and others, refreshed and reinstall Firefox to no avail. The only thing I noted was after my first refresh of Firefox my bookmarks toolbar was present, but when I closed firefox and reopened it again it was gone.

Thanks in advance.

Asked by Seanmcdonald809 2 years ago

Last reply by Terry 1 year ago