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  • Archived

articles requiring subscriptions

I wish you would stop carrying articles from sources that do not allow pocket subscribers to read them without an individual subscription to the article source. One notab… (read more)

I wish you would stop carrying articles from sources that do not allow pocket subscribers to read them without an individual subscription to the article source. One notable example is the New York Times. it is not possible to read an article from them because when someone clicks on the article of interest, it is not visible unless that person signs up for a subscription to the NYT. So, for all of your readers who like to peruse interesting and thought provoking articles, but do not wish to sign up for multiple subscriptions, why even carry articles from sources that cannot be read to start with? this is VERY annoying! Thanks.

Asked by pat1956 2 years ago

Last reply by Paul 2 years ago

  • Archived

Amazon UK keeps appearing and disappearing as a search option

Yesterday, Amazon disappeared from the Firefox search drop down menu and it had disappeared as an option from the list of possible search tools. Later on in the day, it r… (read more)

Yesterday, Amazon disappeared from the Firefox search drop down menu and it had disappeared as an option from the list of possible search tools. Later on in the day, it reappeared. This morning it had disappeared. Amazon is still there, but Firefox seems disinclined to admit that. How can Firefox make Amazon stick?

Asked by cvhorie 2 years ago

Last reply by TyDraniu 2 years ago

  • Archived

Error Firefox :(

Hey everyone, I've been encountering a persistent error with Firefox, and I'm hoping someone here might have a solution. Whenever I try to open Firefox, I keep getting a… (read more)

Hey everyone,

I've been encountering a persistent error with Firefox, and I'm hoping someone here might have a solution. Whenever I try to open Firefox, I keep getting an error message that says "Secure Connection Failed" for certain websites. It's really frustrating because it's preventing me from accessing important sites. I've tried clearing my cache and cookies, but the issue persists. Has anyone else experienced this problem, and if so, how did you resolve it?

Thanks in advance for any help you can provide!

Asked by jasime 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Most videos have either no sound or don't play

Videos (with the exception of those on YouTube) have no sound, and in some cases such as Amazon or Plex, fail to play at all. Amazon directs me to plugins, and to select … (read more)

Videos (with the exception of those on YouTube) have no sound, and in some cases such as Amazon or Plex, fail to play at all. Amazon directs me to plugins, and to select 'Always Activate' on Widevine Content Decryption, and to update plugins. This was already the case and had no effect. Plex, in some cases, simply gives the error: 's4032 (Manifest)', though this could be a different issue. Other videos on Plex have the same problem of no sound. This problem doesn't occur on other browsers like Chrome or Edge.

Asked by jam65536 1 year ago

Last reply by cor-el 1 year ago

  • Archived

downloading statements from my bank account

Recently I have found that I cannot download statements from my bank account, also at the same time (2/3 months ago) I cannot access a Tesco website from Firefox. I can … (read more)

Recently I have found that I cannot download statements from my bank account, also at the same time (2/3 months ago) I cannot access a Tesco website from Firefox. I can carry out these functions easily from Microsoft Edge, so why the sudden change ? Can anyone please help me to fix this in Firefox?

Asked by stef.l1 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Blocked

When I try to access https://smh.com.au I get the following response: Blocked You have been blocked from viewing this page. Please check your browser settings and t… (read more)

When I try to access https://smh.com.au I get the following response:

Blocked You have been blocked from viewing this page. Please check your browser settings and try again. If you believe this is a mistake, please contact customer support or visit our help centre. Error: e913161519201518

The site works with Microsoft Edge, which is not my usual browser. (That's Firefox). I have tried clearing history and it has no effect. Can anyone confirm that this is a Firefox message and what it means?

Asked by swindell 2 years ago

Last reply by cor-el 1 year ago

  • Archived

problem z automatycznym otwieraniem plików

Po przeinstalowaniu systemu i wgraniu Mozilli mam problem z otwieraniem plików. Brakuje mi możliwości jak ze zdjęcia, które jest z instrukcji jak to robić. Przykładowo pl… (read more)

Po przeinstalowaniu systemu i wgraniu Mozilli mam problem z otwieraniem plików. Brakuje mi możliwości jak ze zdjęcia, które jest z instrukcji jak to robić. Przykładowo pliki .pdf zapisuj się i otwieraj od razu, wszystko fajnie. Ale już pliki .msg czy .eml nie chc otworzyć się automatycznie w Outlook'u i nie widzę nigdzie opcji zaznaczenia "zawsze otwieraj podobne pliki" czy jak to tam szło dokładnie. Bardzo proszę o pomoc gdyż bardzo mocno utrudnia to pracę i użytkowanie przegladarki.

Asked by p36476547 2 years ago

Last reply by cor-el 1 year ago

  • Archived

"Refresh Firefox" ruined my profile with no backup

I just want to express my frustration. Today during removal of Firefox (due to bug in Windows "winget" upgrader I got two versions of FF - 122.0 and 122.0.1 so wanted to… (read more)

I just want to express my frustration.

Today during removal of Firefox (due to bug in Windows "winget" upgrader I got two versions of FF - 122.0 and 122.0.1 so wanted to remove one) I accidentally clicked "Refresh Firefox instead" without knowing what's going to happen in a few seconds.

Soon I was presented with a nice and clean Firefox window with no open tabs, no history and no addons.

I quickly went to my profile folder (%APPDATA%\Mozilla\Firefox\Profiles) only to discover that no full backup was made prior to "refreshing". There were some files preserved - places.sqlite, cookies.sqlite, but no addons, and no sessionstore.jsonlz4. From what I can see, some of the carefully tweaked settings in about:config are also lost.

Fortunately I made my own backup on 10th of October 2023, so I recovered most addons and some of the open tabs. I'm now in the process of restoring other tabs from history. But I like to have them open for weeks or even months, so it's going to take me a lot of time.

The Refresh Firefox thing should be removed because it only destroys data. OR MAKE THE DAMN FULL BACKUP OF THE ENTIRE ***UNTOUCHED*** USER PROFILE ***BEFORE*** REFRESHING IT!!!!!!!!!

You never cease to disappoint, Firefox. Now I'll waste a lot of time to restore what I had before clicking that damn button. And I need to set up a regular profile backup because I cannot trust the software I tried to trust the most... No wonder you're losing users. That is totally unacceptable.

Any clues on how to restore my profile to the state before the "refresh" disaster?

Asked by Anonymous 1 year ago

Last reply by cor-el 1 year ago

  • Solved
  • Archived

Firefox using more and more memory

I am using Firefox 122.0.1, Windows 11 with all latest updates. Recently my HP Laptop has been slow to respond. I rebooted and opened task manager. I started Firefox and … (read more)

I am using Firefox 122.0.1, Windows 11 with all latest updates. Recently my HP Laptop has been slow to respond. I rebooted and opened task manager. I started Firefox and it was using about 1500 MB of memory. I closed some tabs to try to recover some memory. However, Firefox kept taking more, more and more. After 15 minutes, it was at 10,000 MB and climbing, and my system was using 99% of memory. I don't believe Firefox did this in the past and this is clearly not working properly. Any ideas?

Asked by sdodell 1 year ago

Answered by cor-el 1 year ago

  • Archived

PRivate window

Before, when I started to write an address, firefox did not remember and I have to write it. That was fine. Now, it remembers everything and everything is kept in the his… (read more)

Before, when I started to write an address, firefox did not remember and I have to write it. That was fine. Now, it remembers everything and everything is kept in the history despite I close the private and open it again. Any other person can open the private again and see the last thing you were doing. No real private browsing, no fun

Asked by Jose M (innovatest) 1 year ago

Last reply by TyDraniu 1 year ago

  • Archived

picture-in-picture

Hello, In old versions of Firefox picture-in-picture mode was "always on top" by default, now "always on top" mus to be enabled every time I pop-out every video. Is ther… (read more)

Hello, In old versions of Firefox picture-in-picture mode was "always on top" by default, now "always on top" mus to be enabled every time I pop-out every video. Is there any solution to make picture-in-picture mode "always on top" by default?

Asked by Paata Seturidze 1 year ago

Last reply by cor-el 1 year ago

  • Archived

need my old passwords from my firefox

I accidentally deleted my firefox and didnt backup my passwords that were on it., I no longer have the computer that the firefox was on. How can i get all my passwords… (read more)

I accidentally deleted my firefox and didnt backup my passwords that were on it., I no longer have the computer that the firefox was on. How can i get all my passwords? I really need them.

Asked by angel26554 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Cannot log in from different devices

We have 5 devices and have always been able to log in to any or all of them. Now, we can only log in from our laptop. I have entered the login data manually and with No… (read more)

We have 5 devices and have always been able to log in to any or all of them. Now, we can only log in from our laptop. I have entered the login data manually and with Norton 365. The only device we can get logged in on is the laptop. All of the devices are running the latest version of Firefox. I have cleared the cache re-booted all of them with no change.

Asked by DEUser 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Firefox support page keeps giving me an error message over a period of many hours

I posted a question on the Firefox support page, and a support volunteer responded but his posting was not helpful and so I tried to post a reply. However, I tried sever… (read more)

I posted a question on the Firefox support page, and a support volunteer responded but his posting was not helpful and so I tried to post a reply. However, I tried several times over a period of many hours, and was not successful because I kept getting a message that said "Oh, no! It looks like an unexpected error occurred. We've already notified the site administrators. Please try again now, or in a few minutes." Some of the times that this occurred were at approximately 3:30 AM, 10:35 AM, 11:01 AM and 11:10 AM (Central Standard Time). I also tried using a different browser and still got the same message.

  What can be done to correct this problem?

Asked by Larry951 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Amazon wont load WAY too slow only partiallyy loading

i troubleshooted everything , I did a refresh , things got worse Amazon just isnt loading Other quirks after the refresh like opening a window instead of a tab ( yes my … (read more)

i troubleshooted everything , I did a refresh , things got worse Amazon just isnt loading Other quirks after the refresh like opening a window instead of a tab ( yes my settings show tab) It causes other websites to run slow i turned off my ghostery , ran in trouble shoot mode, amazon works fine in chrome ( which i downloaded just to check , please don't make me go to chrome )


I've been with firefox since netscape 1

Asked by cyntaur 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Add links to start page

How do I add a link to the start page that shows when you open a new tab? I've read support docs and I don't have a "pin icon" on my toolbar... I'm on MacOS (M1) and la… (read more)

How do I add a link to the start page that shows when you open a new tab? I've read support docs and I don't have a "pin icon" on my toolbar... I'm on MacOS (M1) and latest (Feb '24) FireFox...... how can it be so non-intuitive? I can't find an option anywhere...

Asked by chris.douglass 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago