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  • Archived

extracting saved passwords from HDD

My Win 7 Laptop got wet, very wet and wont start. Firefox password manager had saved many site passwords If I take the HDD out and with a USB enclosure hang it off anot… (read more)

My Win 7 Laptop got wet, very wet and wont start.

Firefox password manager had saved many site passwords

If I take the HDD out and with a USB enclosure hang it off another PC as drive F:

Where and how might the passwords be found and read

Asked by sickputer 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Can I restore my history?

My places.sqlite file has places.sqlite.corrupt just under it in my second profile's folder. I tried renaming the corrupt file as just places.sqlite (calling the first p… (read more)

My places.sqlite file has places.sqlite.corrupt just under it in my second profile's folder. I tried renaming the corrupt file as just places.sqlite (calling the first places.sqlite something else) and restarting as suggested but the history still won't show up, and when I check the folder, places.sqlite is once again places.sqlite.corrupt (with a places.sqlite file just above it.)

Is there a way to somehow get Quantum to read my old history?

Asked by jon83 2 years ago

Last reply by WestEnd 2 years ago

  • Archived

my firefox sync account lost all the information(bookmarks, passwords, etc.)

Hi. I had to reinstall my laptop OS, so I also reinstalled Firefox. I excpected, as in past experiences, to have my bookmarks, add on, cache data back, but all data was l… (read more)

Hi. I had to reinstall my laptop OS, so I also reinstalled Firefox. I excpected, as in past experiences, to have my bookmarks, add on, cache data back, but all data was lost. Is there any chance those data are somewhere and can be retrievable? Thanks in advance for the support. Regards, Francesco

Asked by francescoimme 2 years ago

Last reply by the-edmeister 2 years ago

  • Archived

New version is BAD!!!

Hi! My account - elzas07@ya.ru I have many years of syncing bookmarks, settings and passwords, but 2 months ago, when I installed a new version of Firefox on Windows Pro … (read more)

Hi! My account - elzas07@ya.ru I have many years of syncing bookmarks, settings and passwords, but 2 months ago, when I installed a new version of Firefox on Windows Pro 10, I can't do that. The instructions on your website do not help me. I go to my account in the browser, sync, but the bookmarks are empty!!!! I want my passwords, bookmarks and settings! Bad browser!

Asked by elzas07 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Bookmarks Problem

Hello Mozilla Community My problem is really serious because I have a lot of things on this bookmarks So I got a new hard drive because the old one burned and I couldn't … (read more)

Hello Mozilla Community

My problem is really serious because I have a lot of things on this bookmarks So I got a new hard drive because the old one burned and I couldn't retrieve anything from it after that I installed and opened my account (sign in to sync) on the new Firefox but the bookmarks didn't sync after I sign in and I don't have any HTML backup because I thought It is a sync service my bookmarks should be on this account So I want a way to retrieve them whatever it takes

thanks in advance

Asked by Painxsama 2 years ago

Last reply by Shadow110 2 years ago

  • Archived

Firefox 59.0.1 (non-user) reset and all data appears lost (Firefox can't find backups)

All settings, history, tabs, add-ons, etc. are default as if a new install. The upgrade history of Firefox remains. Latest: 3 of 4 files in default profile folder ysb3r7f… (read more)

All settings, history, tabs, add-ons, etc. are default as if a new install. The upgrade history of Firefox remains. Latest: 3 of 4 files in default profile folder ysb3r7f8.default > sessionstore-backups > previous.jsonlz4, recovery.baklz4 & upgrade.jsonlz4-20180315233128 (written in Chinese text with some scattered blue & red characters). A similarly named and sized file, recovery.jsonlz4, is in English. (viewed contents with Notepad)

How to restore Firefox with 1of 2 found older backup folders and their contained files? Profile & Backup files Large 35 KB Chinese crashes/store.json.mozlz4 file: 潭䱺㑺0繟ヿ≻≶ㄺ∬牣獡敨≳笺ㄢ摡㡤攴ⴵ㌹慦㐭㡦ⵡ㤹㌷㌭昰㤹摤慣㔵... d6elgczp.default-1511941882523/sessionstore-backups/ previous.jsonlz4 03/19/2018 11:34 PM recovery.baklz4 03/20/2018 7:36 PM recovery.jsonlz4 03/20/2018 7:36 PM upgrade.jsonlz4-20180206200532 2/7/2018 9:31 PM upgrade.jsonlz4-20180310025718 3/13/2018 9:50 PM upgrade.jsonlz4-20180315233128 3/16/2018 3:38 PM

Small 1 KB English crashes/store.json.mozlz4 file: mozLz40 8 ô{"v":1,"crashes":{},"countsByDay ðrruptDate":null} 6j0bu831.default/sessionstore-backups/ previous.js 10/5/2017 8:07 PM previous.jsonlz4 11/27/2017 7:40 PM recovery.baklz4 11/28/2017 3:47 PM recovery.jsonlz4 11/28/2017 3:47 PM upgrade.js-20150122214805 10/5/2017 8:07 PM upgrade.jsonlz4-20170926190823 10/5/2017 9:50 PM upgrade.jsonlz4-20171024165158 10/26/2017 1:15 PM upgrade.jsonlz4-20171112125346 11/17/2017 8:58 PM

Asked by Dusty_Trigger 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

how can i save passwords

I have AVAST running on my computer in passive mode; I simply have not bothered to remove it, fearing screwing something up. Now, AVAST has stripped all my saved password… (read more)

I have AVAST running on my computer in passive mode; I simply have not bothered to remove it, fearing screwing something up. Now, AVAST has stripped all my saved passwords from FIREFOX. Can I load these back into Firefox from my renegade AVAST?

Asked by GREENGHOST 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

My back up restore isn't working after doing an update Mozilla requested

Mozilla asked me to restart and reset, and in doing so I've lost ALL my bookmarks! When I follow the instructions to restore from back up, nothing appears and I get an er… (read more)

Mozilla asked me to restart and reset, and in doing so I've lost ALL my bookmarks! When I follow the instructions to restore from back up, nothing appears and I get an error message. Please help!

Asked by aliciaatcalgaryfilm.com 2 years ago

Last reply by Shadow110 2 years ago

  • Archived

Every time i start firefox my bookmarks dissapear

My bookmarks have all disapeared since firefox upgraded,i have tried all options but none work,i am aware of sync but it only retrieves the one's on my phone and when i r… (read more)

My bookmarks have all disapeared since firefox upgraded,i have tried all options but none work,i am aware of sync but it only retrieves the one's on my phone and when i restore them the next time i log on they are gone,HELP!

Asked by tonytucks 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Refreshed and now passwords and bookmarks are gone. Help!

I refreshed Mozilla which clearly stated that all passwords and bookmarks would be kept however they are gone. I have copied logins (which is an Adobe Acrobat file, not … (read more)

I refreshed Mozilla which clearly stated that all passwords and bookmarks would be kept however they are gone. I have copied logins (which is an Adobe Acrobat file, not a json) from my old Firefox Data to my Firefox Profile folder. I have also copied the key4.db - neither returned my passwords or bookmarks. Please help.

Asked by Ozbaby 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox updated itself when I started it and my bookmarks and passwords are gone. How can I retore them?

When I last closed it, there were about five windows opened with many tabs I planed to return to. I am using a Mac. Firefox is not sync'd. I've spent a month slowly switc… (read more)

When I last closed it, there were about five windows opened with many tabs I planed to return to. I am using a Mac. Firefox is not sync'd. I've spent a month slowly switching from Safari to Firefox. Created a lot of new and original bookmarks and logins. The loss is a real setback. It opens in a new profile it created. "Old Firefox" is not on my computer. I've read somewhat similar problems. The solutions seem very complex and do not seem to apply. Any way I can restore my work?

Asked by AlixLane 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

How do I get my bookmarks back from the cloud if I changed my password?

I created a Firefox account, synced my laptop, and then the tech foloks at my work did a re-imaging of my laptop. When they tried to get my bookmarks and passwords back, … (read more)

I created a Firefox account, synced my laptop, and then the tech foloks at my work did a re-imaging of my laptop. When they tried to get my bookmarks and passwords back, they changed the password for Firefox since it would not take the password I set up. Now, none of the bookmarks or passwords are coming up. My work tech department says it just takes time. However, in a previous chat I was told that if the password gets changed, everything is lost. Is this true?

Asked by Bcuperus 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

All of my bookmarks are gone. Firefox wasn't even shut down, only minimized. I had bookmarks earlier today, now they are all gone

Using Macbook Pro. I had my computer sleeping and Firefox minimized. I had bookmarks earlier and a bunch on the bookmarks toolbar....now I have nothing. When I go to vi… (read more)

Using Macbook Pro. I had my computer sleeping and Firefox minimized. I had bookmarks earlier and a bunch on the bookmarks toolbar....now I have nothing.

When I go to view all bookmarks > Import > Restore, I have no dated backups listed at all. Nothing. Has it all been lost? Do I have no Firefox profile backups? Any way to get this information back?

Asked by gtessler 1 year ago

Last reply by cor-el 1 year ago

  • Archived

The Update deletes my settings and extentensions.

Hi. I've been a loyal user to Mozilla Firefox for many years now. My concern is whenever I updated the browser from the past, It deletes my settings and extensions. That'… (read more)

Hi. I've been a loyal user to Mozilla Firefox for many years now. My concern is whenever I updated the browser from the past, It deletes my settings and extensions. That's whats keeping me from updating it for quite sometime now. So Im simply afraid to do it. For example. Part of my research entails an extension that downloads and converts from a video site. After an update this is removed. I have to re-install everytime. I so got tired of this. Its so annoying everytime it asks for updating, I have to opt out. Is there some way I can update this without messing up my settings? Has Mozilla already worked out a version without messing with my settings? Thank you for the help.

Asked by Rafaxb 1 year ago

Last reply by WestEnd 1 year ago

  • Archived

Firefox updated and now all my bookmarks, passwords & history are gone - how do I get them back?

When I turned on my computer - firefox went into refresh. I didn't press anything - refresh just started all by itself. When it finished my desktop was gone. All my bo… (read more)

When I turned on my computer - firefox went into refresh. I didn't press anything - refresh just started all by itself. When it finished my desktop was gone. All my bookmarks, passwords, history - GONE. Like I'd downloaded a brand new copy of FF and had never used it before. Now how the hell do I get it all back??

Asked by mlski1 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Lost all bookmarks, plugins when logging in to firefox on another computer.

Hi everyone, the laptop I'm currently using broke off, so I'm borrowing someone else's computer. I had no issues with syncing the bookmarks, plugins, etc. in the past eve… (read more)

Hi everyone, the laptop I'm currently using broke off, so I'm borrowing someone else's computer. I had no issues with syncing the bookmarks, plugins, etc. in the past ever since this feature was released, but now I lost everything.

I am wondering if there's a cure to this problem, aside from waiting for my laptop to get repaired and export the bookmarks manually.

Asked by DreamFulFil 1 year ago

Last reply by bendrohd 1 year ago

  • Archived

Firefox has deleted all my extension data/settings after update

I just installed the latest Firefox update (67) and when the browser restarted I noticed no web pages were loading. It turned out this was because my uBlock Origin and uM… (read more)

I just installed the latest Firefox update (67) and when the browser restarted I noticed no web pages were loading. It turned out this was because my uBlock Origin and uMatrix extensions had been completely cleared of ALL data, including their default/pre-defined rules.

All of my extensions data seems to have been cleared. The extensions are still installed, but their settings/data are completely gone.

This is EXTREMELY frustrating.

Does Firefox make backups or anything before it attempts an update? Is my extension data/settings recoverable somehow?

Come on, Mozilla, what are you doing to Firefox recently?!

Asked by wonka 1 year ago

Last reply by WestEnd 1 year ago

  • Archived

Firefox is refreshing on its own

My mother and I both use Firefox on different models of Toshiba laptops. Starting a few months ago Firefox began refreshing itself without either of us doing anything. It… (read more)

My mother and I both use Firefox on different models of Toshiba laptops. Starting a few months ago Firefox began refreshing itself without either of us doing anything. It's usually either right before or right after a FF update is available; downloading the update right away doesn't seem to matter (as in, updating doesn't fix anything; it still happens). My mom's FF refreshed itself today as the 67.0.3 update became available.

Every time this happens I have to go through and change all of our settings back to they way they were, and reconfigure all of our add-ons. It's really frustrating.

Asked by P_V. 11 months ago

Last reply by FredMcD 11 months ago