Mozilla doesn`t work

Hello! I would be very grateful if you could help me figure it out, the browser suddenly stopped working, does not open any tabs, just a blank screen, does not open set… (read more)

Hello!

I would be very grateful if you could help me figure it out, the browser suddenly stopped working, does not open any tabs, just a blank screen, does not open settings, some buttons simply do not respond at all. I cleaned the SScleaner yesterday, but I did not select anything special there, it was a basic regular cleaning that the program offers.

How do I fix this? reinstalling does not help, the browser still does not work

Asked by Diana Radchuk 1 month ago

Last reply by Ed 1 month ago

Firefox keeps locking up and crashing especially while on Youtube??

Firefox has stopped working about 5 times in the last few days while browsing? sometimes on Youtube sometimes it just completely freezes and wont even close with task man… (read more)

Firefox has stopped working about 5 times in the last few days while browsing? sometimes on Youtube sometimes it just completely freezes and wont even close with task manager I had to force my pc to reboot yetserday because it wouldnt respond, my pc is rock solid stable while doing anything else including gaming and is 16 months old and have never crashed even once???

Asked by sedgelicker 2 weeks ago

Last reply by Paul 2 weeks ago

Firefox crashing on launch. Clean reinstall doesn't help.

Firefox has started crashing immediately upon launch. The browser window never even opens, and all I see is the Firefox crash reporter. This problem just started today. E… (read more)

Firefox has started crashing immediately upon launch. The browser window never even opens, and all I see is the Firefox crash reporter. This problem just started today. Everything was working fine previously.

I have tried opening Firefox in troubleshoot mode, but it still crashes. I've also done two clean reinstalls, deleting all Firefox files in between. This has not helped either.

I've attached a screenshot of the detailed crash report. In case it's relevant, I'm running Windows 11 on a Microsoft Surface laptop with Snapdragon X processor. I know the Snapdragon has had some software compatibility issues, but Firefox had worked fine on it until today. I'm totally stumped, and appreciate any ideas!

Asked by jglickenhaus 3 months ago

Last reply by markwarner22 3 months ago

Firefox crashes!

Today Firefox crashed twice and a Tab crashed once! What's going on with Firefox? It's especially disurbing to have it crash during a long video and then you have to find… (read more)

Today Firefox crashed twice and a Tab crashed once! What's going on with Firefox? It's especially disurbing to have it crash during a long video and then you have to find where you left off.

Asked by Wayne Carpenter 4 months ago

Last reply by TyDraniu 4 months ago

I have observed that Firefox has a problem with incomplete rendering.

I have observed that firefox has a coloring problem. When firefox is minimized to the toolbar, after a while, maybe a few minutes, when it is opened, there is always blac… (read more)

I have observed that firefox has a coloring problem. When firefox is minimized to the toolbar, after a while, maybe a few minutes, when it is opened, there is always black uncolored content at the bottom of the screen, occupying about 1/3 of the height.

Attached are two screenshots.

Asked by SNCHUN LIN 2 months ago

Last reply by markwarner22 2 months ago

Laggy google docs :(

When using firefox, and only when using firefox, I experience quite a lot of lag when using "google docs" (https://docs.google.com) and only when using "google docs", eg.… (read more)

When using firefox, and only when using firefox, I experience quite a lot of lag when using "google docs" (https://docs.google.com) and only when using "google docs", eg. this does not apply to, say, MS Word or google presentations.

Like I said this only applies to firefox, meaning google chrome and microsoft edge both work fine.

Here are some of the troubleshooting steps I've tried, without success:

  Launching in troubleshooting mode
  Disabling 0-RTT
  Disabling hardware acceleration

These issues do not appear on my machine at home, which also uses firefox, that however is a different version of Windows, an AMD cpu and a dedicated GPU instead of integrated, so idk if that narrows it down even one bit...

The computer on which the issues appear on is a HP Spectre x360 14, which if you don't want to search it up means I have 32gb of RAM @ ~7500MT/s, and an Intel Core Ultra 7 155H as my CPU.

I'd love to keep using firefox without having to fire up chrome every time i need to write/edit a document, which, as a student, is quite often...

Thanks a lot!

Asked by Henry62 5 months ago

Last reply by jonzn4SUSE 5 months ago

Enabling Netskope breaks Firefox

Hi Team, When we enable Netskope, all the searches breaks (specifically with Google Search Engine). It takes about 2 to 3 mins to do the first search, after which it con… (read more)

Hi Team,

When we enable Netskope, all the searches breaks (specifically with Google Search Engine). It takes about 2 to 3 mins to do the first search, after which it continues to work normally.

Furthermore, facebook takes too long to load (~4mins).

The netskope support team has asked us to make a few changes in about:config: 1. network.http.http3.enabled 2. QUIC protocol 3. network.udp.enabled

None of this works and even if it works, the problem is we have about 1500 devices.

Are there any reported issues ? And is there anything that we are missing ?

Asked by sohanvaradai 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

my search ingine is crashing everytime and I have troble accesing website I have added to my favorite.

The image I uploaded is all I am getting. I even got on line one on one with my McAfee and they got on my computer. I need help guys. Is not just browse, I am also having… (read more)

The image I uploaded is all I am getting. I even got on line one on one with my McAfee and they got on my computer. I need help guys. Is not just browse, I am also having issues accessing the website I know my account has been compromise. All I did different is add 2 adds on that were recommended by Mozilla and I removed them but it looks like the damage was already done.

Asked by Ceci Monroe 3 months ago

Last reply by Eric Robertson 3 months ago

Unable to move different pages or have different tabs on my Mac Air laptop screen.

From the last two Firefox updates, I no longer can move sites screens around on my Mac Air laptop. Only one page at a time shows up and consumes the screen. I am no lon… (read more)

From the last two Firefox updates, I no longer can move sites screens around on my Mac Air laptop. Only one page at a time shows up and consumes the screen. I am no longer able to copy and past and move info to another screen. A couple of weeks agom I cleared my cache but not sure that had anything to do with it. Please suggest solutions. Is there an add on or something that needs adjusting?

Thank you.

Asked by Claudia MacLeod 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

Graphic glitches with v.135.0.1

Since updating to version 135.0.1 last night, all kinds of interactive maps have been loading like the pictured attached below. Even maps in pdf aren't properly loading, … (read more)

Since updating to version 135.0.1 last night, all kinds of interactive maps have been loading like the pictured attached below. Even maps in pdf aren't properly loading, loading black pages. Everything works completely fine in all my other browsers.

Asked by FireFoxFan1 4 months ago

Last reply by TyDraniu 4 months ago