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Backup data before Firefox Sync or Firefox Account resets data due to forgotten password

I forgot my password to Firefox Sync account. But at the moment I can still access the account from one of my devices which i have previously logged in, and needs a way t… (read more)

I forgot my password to Firefox Sync account. But at the moment I can still access the account from one of my devices which i have previously logged in, and needs a way to backup all the sync data so I can restore them back to Firefox Sync after resetting the password. As I read, resetting the password clears all sync data as Firefox cannot decrypt the data without the old password. Is there a way to backup my current Sync data, and restore them after the reset? If so, can you please guide me on how to do it?

Asked by Missaka 15 hours ago

Last reply by Dropa 10 hours ago

How do I "View" synced tabs from ios - iPad or iPhone - on my iMac?

Hi, lots of good support to how to sync. No support for how to view synced tabs on an iMac. I can see the synced tabs and open them on my iPad and iPhone. Thanks for your… (read more)

Hi, lots of good support to how to sync. No support for how to view synced tabs on an iMac. I can see the synced tabs and open them on my iPad and iPhone. Thanks for your assistance.

Asked by davidcarlon2 12 hours ago

Last reply by jscher2000 - Support Volunteer 10 hours ago

  • Archived

headers and body do not match selected email and program is very buggy .. 93.0b3

I am using the beta release of Thunderbird and have used betas of this program for years. The current release is 93.0b3. Suddenly I cannot move emails, cannot select emai… (read more)

I am using the beta release of Thunderbird and have used betas of this program for years. The current release is 93.0b3.

Suddenly I cannot move emails, cannot select emails for reading (it began as an intermittent problem), is buggy and slow.

I decided to uninstall/reinstall, clear the program open cache, reverting to the current stable release (91.0) but then Thunderbird told me that my beta had modified my profile and it would not work with the 91.0 release so I reverted back to 93.0b3 again.

Troubleshooting info ..


 Application Basics
   Name: Thunderbird
   Version: 93.0b3
   Build ID: 20210920231356
   Distribution ID:
   Update Channel: beta
   User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:93.0) Gecko/20100101 Thunderbird/93.0
   OS: Windows_NT 6.1 7601
   OS Theme:
   Launcher Process: Enabled
   Multiprocess Windows: 0/0
   Fission Windows: 0/0
             Disabled by default
   Remote Processes: 3
   Enterprise Policies: Inactive
   Google Location Service Key: Missing
   Google Safebrowsing Key: Missing
   Mozilla Location Service Key: Missing
   Safe Mode: false
 Mail and News Accounts
   account2:
     INCOMING: account2, , (none) Local Folders, 0, 3
   account3:
     INCOMING: account3, , (imap) imap.googlemail.com:993, 3, 10
     OUTGOING: , smtp.gmail.com:465, 3, 3, true
   account5:
     INCOMING: account5, , (imap) imap.gmail.com:993, 3, 3
     OUTGOING: , smtp.gmail.com:465, 3, 3, true
     OUTGOING: , smtp.gmail.com:465, 3, 3, false
   account7:
     INCOMING: account7, , (pop3) mail.audacialabs.com:110, 2, 3
     OUTGOING: , smtp.gmail.com:465, 3, 3, true
   account8:
     INCOMING: account8, , (imap) imap.gmail.com:993, 3, 10
     OUTGOING: , smtp.gmail.com:465, 3, 3, true
   account9:
     INCOMING: account9, , (im) prpl-gtalk, 0, 0
 Calendar Settings
     google personal
       Name
       Value
       Name:
       Type: gdata
       Disabled: true
       Username:
       URI:
       Refresh Interval: 30
       Read-only: false
       Suppress Alarms: true
       Cache Enabled: false
       iMIP Identity:
       iMIP Disabled:
       iMIP Account:
       Organizer Id:
       Force Email Scheduling:
       Popup Alarms Supported:
       Alarms on Invitation Supported:
       Max Alarms Per Event:
       Attachment Supported:
       Max Categories:
       Privacy State Supported:
       Priority Supported:
       Event Supported:
       Task Supported:
       Local Time Supported:
       UTC/GMT Supported:
       Auto-Scheduling Supported:
     Tasks calendar
       Name
       Value
       Name:
       Type: storage
       Disabled: false
       Username:
       URI:
       Refresh Interval:
       Read-only: false
       Suppress Alarms: false
       Cache Enabled: false
       iMIP Identity: id1
       iMIP Disabled:
       iMIP Account:
       Organizer Id:
       Force Email Scheduling:
       Popup Alarms Supported:
       Alarms on Invitation Supported:
       Max Alarms Per Event:
       Attachment Supported:
       Max Categories:
       Privacy State Supported:
       Priority Supported: true
       Event Supported:
       Task Supported:
       Local Time Supported:
       UTC/GMT Supported:
       Auto-Scheduling Supported:
     google AMS
       Name
       Value
       Name:
       Type: gdata
       Disabled: true
       Username:
       URI:
       Refresh Interval: 30
       Read-only: false
       Suppress Alarms: true
       Cache Enabled: false
       iMIP Identity:
       iMIP Disabled:
       iMIP Account:
       Organizer Id:
       Force Email Scheduling:
       Popup Alarms Supported:
       Alarms on Invitation Supported:
       Max Alarms Per Event:
       Attachment Supported:
       Max Categories:
       Privacy State Supported:
       Priority Supported:
       Event Supported:
       Task Supported:
       Local Time Supported:
       UTC/GMT Supported:
       Auto-Scheduling Supported:
 Crash Reports for the Last 3 Days
 Remote Processes
   Type: Count
     Web Content: 2 / 8
     GPU: 1
 Add-ons
     Name
     Type
     Version
     Enabled
     ID
       Amazon.com
       extension
       1.1
       true
       amazondotcom@search.mozilla.org
       Bing
       extension
       1.0
       true
       bing@search.mozilla.org
       DuckDuckGo
       extension
       1.0
       true
       ddg@search.mozilla.org
       Google
       extension
       1.0
       true
       google@search.mozilla.org
       Wikipedia (en)
       extension
       1.0
       true
       wikipedia@search.mozilla.org
       Quicktext
       extension
       4.1
       false
       {8845E3B3-E8FB-40E2-95E9-EC40294818C4}
 Security Software
   Type: Name
     Antivirus:
     Antispyware:
     Firewall:
 Graphics
     Features
     Compositing: WebRender
     Asynchronous Pan/Zoom: wheel input enabled; touch input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled
     WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000d7e6)

EGL_VERSION: 1.5 (ANGLE 2.1.14226 git hash: 31a43497be09) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context EGL_ANGLE_feature_control IsWebglOutOfProcessEnabled: 1

     WebGL 1 Driver Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D11 vs_4_1 ps_4_1)
     WebGL 1 Driver Version: OpenGL ES 2.0.0 (ANGLE 2.1.14226 git hash: 31a43497be09)
     WebGL 1 Driver Extensions: GL_ANGLE_base_vertex_base_instance GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_no_error GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_WEBGL_video_texture
     WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_fbo_render_mipmap OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
     WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000d7e6)

EGL_VERSION: 1.5 (ANGLE 2.1.14226 git hash: 31a43497be09) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context EGL_ANGLE_feature_control IsWebglOutOfProcessEnabled: 1

     WebGL 2 Driver Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D11 vs_4_1 ps_4_1)
     WebGL 2 Driver Version: OpenGL ES 3.0.0 (ANGLE 2.1.14226 git hash: 31a43497be09)
     WebGL 2 Driver Extensions: GL_ANGLE_base_vertex_base_instance GL_ANGLE_client_arrays GL_ANGLE_copy_texture_3d GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_multisample GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_buffers_indexed GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_no_error GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_buffers_indexed GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_WEBGL_video_texture
     WebGL 2 Extensions: EXT_color_buffer_float EXT_float_blend EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
     Direct2D: true
     Target Frame Rate: 30
     DirectWrite: true (6.2.9200.22164)
     GPU #1
     Active: Yes
     Description: Intel(R) HD Graphics Family
     Vendor ID: 0x8086
     Device ID: 0x0116
     Driver Version: 8.15.10.2559
     Driver Date: 10-21-2011
     Drivers: igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32
     Subsys ID: 15f510cf
     RAM: 0
     GPU #2
     Active: No
     RAM: 0
     Diagnostics
     AzureCanvasBackend: direct2d 1.1
     AzureCanvasBackend (UI Process): skia
     AzureContentBackend: skia
     AzureContentBackend (UI Process): skia
     AzureFallbackCanvasBackend (UI Process): skia
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     Display0: 3440x1440@29Hz : Intel(R) HD Graphics Family
     DisplayCount: 1
     HardwareStretching: both=0 window-only=0 full-screen-only=0 none=0 error=1
     GPUProcessPid: 11604
     ClearType Parameters: Gamma: 2.2 Pixel Structure: BGR ClearType Level: 100 Enhanced Contrast: 100
     Decision Log
     HW_COMPOSITING: available by default
     D3D11_COMPOSITING: available by default
     DIRECT2D: available by default
     D3D11_HW_ANGLE: available by default
     GPU_PROCESS: available by default
     WEBRENDER: available by default
     WEBRENDER_QUALIFIED: available by default
     WEBRENDER_COMPOSITOR: available by defaultunavailable by runtime: No DirectComposition usage
     WEBRENDER_PARTIAL: available by default
     WEBRENDER_SHADER_CACHE: available by default
     WEBRENDER_OPTIMIZED_SHADERS: available by default
     WEBRENDER_ANGLE: available by default
     WEBRENDER_DCOMP_PRESENT: available by defaultunavailable by env: Requires Windows 10 or later
     WEBRENDER_SOFTWARE: available by default
     WEBGPU: disabled by default: Disabled by defaultblocked by runtime: WebGPU can only be enabled in nightly
   Crash Guard Disabled Features
   Workarounds
   Failure Log
 Media
     Audio Backend: wasapi
     Max Channels: 2
     Preferred Sample Rate: 48000
     Roundtrip latency (standard deviation): 21.33ms (0.24)
     Output Devices
       Name
       Group
       Vendor
       State
       Preferred
       Format
       Channels
       Rate
       Latency
       Speakers (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_10CF1100&REV_1001\4&2e56cf96&0&0001
       Enabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       144 - 480
       E320i-A0 (Intel(R) Display Audio)
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0
       LG ULTRAWIDE (Intel(R) Display Audio)
       HDAUDIO\FUNC_01&VEN_8086&DEV_2805&SUBSYS_80860101&REV_1000\4&2e56cf96&0&0301
       Enabled
       All
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       144 - 480
       Speakers (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_10CF1100&REV_1001\4&2e56cf96&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 44100, support: 44100 - 44100
       0 - 0
       Headphones (Bluetooth Hands-free Audio)
       BTHENUM\{24df01a9-3e4f-4c9f-9f66-5aa8ab14f8f4}_LOCALMFG&0000\8&36f8e98a&0&000000000000_00000000
       Unplugged
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0
       SONY TV (Intel(R) Display Audio)
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0
       NS-55D510NA17 (Intel(R) Display Audio)
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0
       HZ251H (Intel(R) Display Audio)
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0
       Realtek HD Audio 2nd output (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_10CF1100&REV_1001\4&2e56cf96&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0
     Input Devices
       Name
       Group
       Vendor
       State
       Preferred
       Format
       Channels
       Rate
       Latency
       Line Out (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_10CF1100&REV_1001\4&2e56cf96&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0
       Line In (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_10CF1100&REV_1001\4&2e56cf96&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0
       Microphone (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_10CF1100&REV_1001\4&2e56cf96&0&0001
       Enabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 44100, support: 44100 - 44100
       133 - 448
       Microphone (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_10CF1100&REV_1001\4&2e56cf96&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0
       Line In (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_10CF1100&REV_1001\4&2e56cf96&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0
       Stereo Mix (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_10CF1100&REV_1001\4&2e56cf96&0&0001
       Enabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 44100, support: 44100 - 44100
       133 - 448
       Mic in at front panel (black) (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_10CF1100&REV_1001\4&2e56cf96&0&0001
       Enabled
       All
       default: F32LE, support: S16LE F32LE
       2
       default: 44100, support: 44100 - 44100
       133 - 448
       Headset Microphone (Bluetooth Hands-free Audio)
       BTHENUM\{24df01a9-3e4f-4c9f-9f66-5aa8ab14f8f4}_LOCALMFG&0000\8&36f8e98a&0&000000000000_00000000
       Unplugged
       None
       default: F32LE, support: S16LE F32LE
       1
       default: 48000, support: 48000 - 48000
       0 - 0
       Microphone (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_10CF1100&REV_1001\4&2e56cf96&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0
     Media Capabilities
     Enumerate database
 Environment Variables
   MOZ_APP_RESTART: 1
   MOZ_CRASHREPORTER_DATA_DIRECTORY: C:\Users\John Whitling\AppData\Roaming\Thunderbird\Crash Reports
   MOZ_CRASHREPORTER_EVENTS_DIRECTORY: C:\Users\John Whitling\AppData\Roaming\Thunderbird\Profiles\tb5ivvhn.default\crashes\events
   MOZ_CRASHREPORTER_PING_DIRECTORY: C:\Users\John Whitling\AppData\Roaming\Thunderbird\Pending Pings
   MOZ_CRASHREPORTER_RESTART_ARG_0: C:\Program Files\Mozilla Thunderbird\thunderbird.exe
   MOZ_CRASHREPORTER_STRINGS_OVERRIDE: C:\Program Files\Mozilla Thunderbird\crashreporter-override.ini
   MOZ_LAUNCHER_PROCESS: 1
 Important Modified Preferences
   accessibility.typeaheadfind.flashBar: 0
   browser.cache.disk.amount_written: 454510
   browser.cache.disk.capacity: 1048576
   browser.cache.disk.filesystem_reported: 1
   browser.cache.disk.smart_size_cached_value: 358400
   browser.cache.disk.smart_size.first_run: false
   browser.cache.disk.smart_size.use_old_max: false
   browser.cache.disk.telemetry_report_ID: 6
   browser.search.region: US
   dom.apps.reset-permissions: true
   extensions.lastAppVersion: 93.0
   font.internaluseonly.changed: true
   font.name.monospace.el: Consolas
   font.name.monospace.tr: Consolas
   font.name.monospace.x-baltic: Consolas
   font.name.monospace.x-central-euro: Consolas
   font.name.monospace.x-cyrillic: Consolas
   font.name.monospace.x-unicode: Consolas
   font.name.monospace.x-western: Consolas
   font.name.sans-serif.el: Calibri
   font.name.sans-serif.tr: Calibri
   font.name.sans-serif.x-baltic: Calibri
   font.name.sans-serif.x-central-euro: Calibri
   font.name.sans-serif.x-cyrillic: Calibri
   font.name.sans-serif.x-unicode: Calibri
   font.name.sans-serif.x-western: Verdana
   font.name.serif.el: Cambria
   font.name.serif.tr: Cambria
   font.name.serif.x-baltic: Cambria
   font.name.serif.x-central-euro: Cambria
   font.name.serif.x-cyrillic: Cambria
   font.name.serif.x-unicode: Cambria
   font.name.serif.x-western: Cambria
   font.size.fixed.el: 14
   font.size.fixed.tr: 14
   font.size.fixed.x-baltic: 14
   font.size.fixed.x-central-euro: 14
   font.size.fixed.x-cyrillic: 14
   font.size.fixed.x-unicode: 14
   font.size.fixed.x-western: 14
   font.size.variable.el: 17
   font.size.variable.tr: 17
   font.size.variable.x-baltic: 17
   font.size.variable.x-central-euro: 17
   font.size.variable.x-cyrillic: 17
   font.size.variable.x-unicode: 17
   font.size.variable.x-western: 14
   gfx.crash-guard.d3d11layers.appVersion: 85.0
   gfx.crash-guard.d3d11layers.deviceID: 0x0116
   gfx.crash-guard.d3d11layers.driverVersion: 8.15.10.2559
   gfx.crash-guard.d3d11layers.feature-d2d: true
   gfx.crash-guard.d3d11layers.feature-d3d11: true
   gfx.crash-guard.status.d3d11layers: 2
   gfx.direct3d.last_used_feature_level_idx: 0
   idle.lastDailyNotification: 1632403793
   layers.mlgpu.sanity-test-failed: false
   media.gmp.storage.version.observed: 1
   media.hardware-video-decoding.failed: false
   network.cookie.prefsMigrated: true
   network.predictor.cleaned-up: true
   network.trr.blocklist_cleanup_done: true
   places.database.lastMaintenance: 1631819210
   places.history.expiration.transient_current_max_pages: 132396
   plugin.disable_full_page_plugin_for_types: application/pdf
   plugin.flash.lastmod_hi: 373
   plugin.flash.lastmod_lo: 584466720
   plugin.importedState: true
   plugins.update.notifyUser: true
   privacy.purge_trackers.date_in_cookie_database: 0
   security.osreauthenticator.password_last_changed_hi: 743541
   security.osreauthenticator.password_last_changed_lo: 1954634840
   security.remote_settings.crlite_filters.checked: 1626470306
   security.remote_settings.intermediates.checked: 1626470306
   security.sandbox.content.tempDirSuffix: {f471c210-89ed-4334-9477-ff08d386e6af}
   security.sandbox.plugin.tempDirSuffix: {3cce1b62-70dd-4732-99d4-f64a32f9db23}
   signon.importedFromSqlite: true
   signon.usage.hasEntry: true
   storage.vacuum.last.index: 1
   storage.vacuum.last.places.sqlite: 1630776100
 Important Locked Preferences
 fission.autostart.session: false
 Places Database
 Accessibility
   Activated: false
   Prevent Accessibility: 0
   Accessible Handler Used: true
   Accessibility Instantiator:
 Library Versions
     Expected minimum version
     Version in use
     NSPR
     4.32
     4.32
     NSS
     3.70
     3.70
     NSSSMIME
     3.70
     3.70
     NSSSSL
     3.70
     3.70
     NSSUTIL
     3.70
     3.70
 Sandbox
   Content Process Sandbox Level: 0
   Effective Content Process Sandbox Level: 1
   Win32k Lockdown State for Content Process: Win32k Lockdown disabled -- Operating system not supported
 Startup Cache
   Disk Cache Path: C:\Users\John Whitling\AppData\Local\Thunderbird\Profiles\tb5ivvhn.default\startupCache\startupCache.8.little
   Ignore Disk Cache: true
   Found Disk Cache on Init: true
   Wrote to Disk Cache: false
 Internationalization & Localization
     Application Settings
     Requested Locales: ["en-US"]
     Available Locales: ["en-US"]
     App Locales: ["en-US"]
     Regional Preferences: ["en-US"]
     Default Locale: "en-US"
     Operating System
     System Locales: ["en-US"]
     Regional Preferences: ["en-US"]
 Remote Debugging (Chromium Protocol)
   Accepting Connections: false
   URL:
 Printing
 Modified print settings
   print_printer: Canon MF642C/643C/644C UFR II
   print.printer_Canon_MF642C/643C/644C_UFR_II.print_bgcolor: false
   print.printer_Canon_MF642C/643C/644C_UFR_II.print_bgimages: false
   print.printer_Canon_MF642C/643C/644C_UFR_II.print_duplex: 0
   print.printer_Canon_MF642C/643C/644C_UFR_II.print_edge_bottom: 0
   print.printer_Canon_MF642C/643C/644C_UFR_II.print_edge_left: 0
   print.printer_Canon_MF642C/643C/644C_UFR_II.print_edge_right: 0
   print.printer_Canon_MF642C/643C/644C_UFR_II.print_edge_top: 0
   print.printer_Canon_MF642C/643C/644C_UFR_II.print_footercenter:
   print.printer_Canon_MF642C/643C/644C_UFR_II.print_footerleft: &PT
   print.printer_Canon_MF642C/643C/644C_UFR_II.print_footerright: &D
   print.printer_Canon_MF642C/643C/644C_UFR_II.print_headercenter: &T
   print.printer_Canon_MF642C/643C/644C_UFR_II.print_headerleft:
   print.printer_Canon_MF642C/643C/644C_UFR_II.print_headerright:
   print.printer_Canon_MF642C/643C/644C_UFR_II.print_in_color: true
   print.printer_Canon_MF642C/643C/644C_UFR_II.print_margin_bottom: 0.5
   print.printer_Canon_MF642C/643C/644C_UFR_II.print_margin_left: 0.5
   print.printer_Canon_MF642C/643C/644C_UFR_II.print_margin_right: 0.5
   print.printer_Canon_MF642C/643C/644C_UFR_II.print_margin_top: 0.5
   print.printer_Canon_MF642C/643C/644C_UFR_II.print_orientation: 0
   print.printer_Canon_MF642C/643C/644C_UFR_II.print_page_delay: 50
   print.printer_Canon_MF642C/643C/644C_UFR_II.print_paper_height: 11
   print.printer_Canon_MF642C/643C/644C_UFR_II.print_paper_id: 1
   print.printer_Canon_MF642C/643C/644C_UFR_II.print_paper_size_unit: 0
   print.printer_Canon_MF642C/643C/644C_UFR_II.print_paper_width: 8.5
   print.printer_Canon_MF642C/643C/644C_UFR_II.print_resolution: 600
   print.printer_Canon_MF642C/643C/644C_UFR_II.print_reversed: false
   print.printer_Canon_MF642C/643C/644C_UFR_II.print_scaling: 1
   print.printer_Canon_MF642C/643C/644C_UFR_II.print_shrink_to_fit: true
   print.printer_Canon_MF642C/643C/644C_UFR_II.print_to_file: false
   print.printer_Canon_MF642C/643C/644C_UFR_II.print_unwriteable_margin_bottom: 20
   print.printer_Canon_MF642C/643C/644C_UFR_II.print_unwriteable_margin_left: 20
   print.printer_Canon_MF642C/643C/644C_UFR_II.print_unwriteable_margin_right: 20
   print.printer_Canon_MF642C/643C/644C_UFR_II.print_unwriteable_margin_top: 20
   print.printer_OKI_C5150n.print_bgcolor: false
   print.printer_OKI_C5150n.print_bgimages: false
   print.printer_OKI_C5150n.print_colorspace:
   print.printer_OKI_C5150n.print_command:
   print.printer_OKI_C5150n.print_downloadfonts: false
   print.printer_OKI_C5150n.print_duplex: 1152
   print.printer_OKI_C5150n.print_edge_bottom: 0
   print.printer_OKI_C5150n.print_edge_left: 0
   print.printer_OKI_C5150n.print_edge_right: 0
   print.printer_OKI_C5150n.print_edge_top: 0
   print.printer_OKI_C5150n.print_evenpages: true
   print.printer_OKI_C5150n.print_footercenter:
   print.printer_OKI_C5150n.print_footerleft: &PT
   print.printer_OKI_C5150n.print_footerright: &D
   print.printer_OKI_C5150n.print_headercenter:
   print.printer_OKI_C5150n.print_headerleft: &T
   print.printer_OKI_C5150n.print_headerright: &U
   print.printer_OKI_C5150n.print_in_color: true
   print.printer_OKI_C5150n.print_margin_bottom: 0.5
   print.printer_OKI_C5150n.print_margin_left: 0.5
   print.printer_OKI_C5150n.print_margin_right: 0.5
   print.printer_OKI_C5150n.print_margin_top: 0.5
   print.printer_OKI_C5150n.print_oddpages: true
   print.printer_OKI_C5150n.print_orientation: 0
   print.printer_OKI_C5150n.print_page_delay: 50
   print.printer_OKI_C5150n.print_paper_data: 1
   print.printer_OKI_C5150n.print_paper_height: 11
   print.printer_OKI_C5150n.print_paper_id: 1
   print.printer_OKI_C5150n.print_paper_name:
   print.printer_OKI_C5150n.print_paper_size_unit: 0
   print.printer_OKI_C5150n.print_paper_width: 8.5
   print.printer_OKI_C5150n.print_plex_name:
   print.printer_OKI_C5150n.print_resolution: 600
   print.printer_OKI_C5150n.print_resolution_name:
   print.printer_OKI_C5150n.print_reversed: false
   print.printer_OKI_C5150n.print_scaling: 1
   print.printer_OKI_C5150n.print_shrink_to_fit: true
   print.printer_OKI_C5150n.print_to_file: false
   print.printer_OKI_C5150n.print_unwriteable_margin_bottom: 17
   print.printer_OKI_C5150n.print_unwriteable_margin_left: 17
   print.printer_OKI_C5150n.print_unwriteable_margin_right: 17
   print.printer_OKI_C5150n.print_unwriteable_margin_top: 17

Asked by BreezyOhio 10 months ago

Last reply by BreezyOhio 10 months ago

  • Archived

Very high CPU usage on boot by one Firefox process

Hello, I have a strange problem, so after loading the system, the processor in my computer is drastically loaded, after entering the task manager, it turns out that one f… (read more)

Hello, I have a strange problem, so after loading the system, the processor in my computer is drastically loaded, after entering the task manager, it turns out that one firefox process uses a lot of processor (photo in the attachment) after closing this process everything returns to normal and CPU consumption even while browsing the internet does not exceed 7% but it is quite persistent because I have to close this process every time, I will just add that this problem does not occur in other browsers. and none of my friends have it either. I'm using Windows 10 with the latest updates and the latest Firefox developer edition. The problem has been around for about a year and is really bothersome. My processor up to i7 2760qm, I have 16gb of ram. I will also add that in my second laptop with core 2 duo, this also happens only with me, no one who has this problem. Thank you in advance for your help.

Asked by galusf09 10 months ago

Last reply by Bithiah 10 months ago

  • Archived

I PAID TO DOWNLOAD MP3s AND NOW SINCE THE LAST UPDATE TO FIREFOX, THE MP3 DOWNLOAD IS GONE.

ROLLBACK THE LAST UPDATE THAT ERASED THE MP3 DOWNLOAD BUTTON THAT I PAID FOR BECAUSE NOW IT IS GONE...THAT IS A RIP-OFF....I SHOULD GO TO RIP-OFF REPORT DOT COM AND REPOR… (read more)

ROLLBACK THE LAST UPDATE THAT ERASED THE MP3 DOWNLOAD BUTTON THAT I PAID FOR BECAUSE NOW IT IS GONE...THAT IS A RIP-OFF....I SHOULD GO TO RIP-OFF REPORT DOT COM AND REPORT THIS...I CANNOT BELIEVE THAT I PAID FOR AN ADDON AND FIREFOX KEEPS PUSHING AND PUSHING TO DOWNLOAD UPDATES TO THE BROWSER AND FOR WHAT?! FOR MY PAID SUBSCRIPTION TO DISAPPEAR? THIS IS AN OUTRAGE!! TALK ABOUT THE ICING ON THE INFLATION CAKE!!

Asked by submarelime76 10 months ago

Last reply by EventHorizon 10 months ago

  • Archived

New computer, which firefox is best for it

So I just bought a new HP laptop. It has 2 Terabytes and 8 GB of Ram. Basically I want the firefox version that is the MOST stable BUT also has the newest shit. Like i w… (read more)

So I just bought a new HP laptop. It has 2 Terabytes and 8 GB of Ram. Basically I want the firefox version that is the MOST stable BUT also has the newest shit. Like i want the Beta programs but i dont want the beta bugs..... So basically i dont know if yall could help me out at all. should i gert the

Asked by Nathan 9 months ago

Last reply by jscher2000 - Support Volunteer 9 months ago

  • Archived

problem with accessing a couple of web sites including aaa.com Want to update Firefox browser

I would like to do an update of Firefox Browser. I've been unable to log in to websites, such as my bank, for which I have been able to access. Strange but I could log … (read more)

I would like to do an update of Firefox Browser. I've been unable to log in to websites, such as my bank, for which I have been able to access. Strange but I could log in, then for about a week I couldn't log in to bank site via my Icon shortcut. Then it began working again under the original icon. I was forced to use google during this time, which has worked. I prefer Firefox, because of more privacy. Again today, I was unable to access aaa.com, I was able to sign on via my iphone 8. Then I tried Google sign on, again it worked. This problem is intermittent. I thought I'd make sure Firefox Browser was updated. I have windows 7 on this computer. The browser update seemed to start then just hang.

Asked by abmdavis 9 months ago

Last reply by FredMcD 9 months ago

  • Archived

att. net

I can't load att.net email page login. I tried it with chrocache, turned off all add-onsso same thing, it was the first time I ever used it so idk.. I've updated, cleared… (read more)

I can't load att.net email page login. I tried it with chrocache, turned off all add-onsso same thing, it was the first time I ever used it so idk.. I've updated, cleared cache turned off all add-ons and everything I know to do. I just noticed something about he deal with att and Yahoo ended. I don't know what to do att is my main email and I can't login to verify other logins. Thank you

Asked by thawolff 7 months ago

Last reply by Paul 7 months ago

  • Archived

Access Denied

I was trying to access one of my many banks' websites. The following is the message: Access Denied You don't have permission to access "http://www.cimbclicks.com.my/" on … (read more)

I was trying to access one of my many banks' websites. The following is the message:

Access Denied You don't have permission to access "http://www.cimbclicks.com.my/" on this server. Reference #18.ac5e6acb.1640859686.6e9627cb

For my other banks' website, it is OK.

Please resolved the issue.

Philip

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Asked by philiptancl 7 months ago

Last reply by FredMcD 7 months ago

Light/Dark mode issue persists

I've been having issues with the themes on the Firefox Browser. Almost all themes forces dark-mode on the browser. Since update 100 it no longer effects websites, but it … (read more)

I've been having issues with the themes on the Firefox Browser. Almost all themes forces dark-mode on the browser. Since update 100 it no longer effects websites, but it still affects the browser (menues etc) despite me having the settings locked on light-mode.

Asked by Mumrik 2 months ago

Last reply by Terry 2 months ago

Error 5000/5001 on iplayer

When I try to play iplayer as of June 2022 it comes up with error 5000/5001. Other tv players are no longer playing either, Channel 4 for some time now. My laptop runs on… (read more)

When I try to play iplayer as of June 2022 it comes up with error 5000/5001. Other tv players are no longer playing either, Channel 4 for some time now. My laptop runs on Windows 8 and I have the latest version of firefox. In plug ins my codec is set on always activate as is Widevine CDM. I tried unchecking 'play DRM controlled content' in settings then checked it again and it has come up with Widevine CDM will be installed shortly, but nothing has happened.

many thanks, frances

Asked by fcorr 2 months ago

Last reply by fcorr 1 month ago

firefox devs: handlers.json corrupt almost every time there's an update. please fix

just about everytime there's and update it corrupt my handler.json > handlers.json.corrupt. It's getting real annoying. I don't know why the whole mailto broke around … (read more)

just about everytime there's and update it corrupt my handler.json > handlers.json.corrupt. It's getting real annoying. I don't know why the whole mailto broke around version 99, but it did and I keep having to copy over an old handlers file each time this happens.

Asked by hulapluto 1 month ago

Migrated to Moneterey on new MBP Preferences/Settings will not open in a tab

I just migrated from Mojave to Monterey on new MBP14 using TM. the old profile opened but Preferences/Settings will not open to a tab. The only way to open is to go abou… (read more)

I just migrated from Mojave to Monterey on new MBP14 using TM. the old profile opened but Preferences/Settings will not open to a tab. The only way to open is to go about:preferences then it will open

It opened to old profile and that was fine but now I can't get Preferences to open and I don't want to lose all the extensions and setup I have done over the years.

Asked by dhmisc 1 month ago