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I am currently using Thunderbird v 140.3.0esr.

I had recently started getting a pop up message for my yahoo a/c. The message goes ' Enter credentials for email on imap.mail.yahoo.com' and below it was a message 'too many attempts' it does not let me enter any information. If I copy the address in the message header into a browser it only brings me back to the pop up. It only pops up for this particular email account and not for any other ones installed.

I have tried changing the password through settings which hasn't made any difference. I can go into my account through a web browser which does not show any problems with external accounts.

I tried deleting the whole account line in password manager but this had again made no difference and I still got the pop up. I then deleted the whole account to re-install it again but it is failing to re-install as it gets stuck looking for the configuration settings and goes no further.

I have tried re-installing off line and it immediately finds the settings but I can't go any further as I need to be on line and to do that I therefore have to cancel the application.

Any help with this would be appreciated.

Regards JL

1.Recently, while trying to modify my account settings, I found that the “Add Account” function in the upper-right corner gets stuck on the loading spinner after submitting the information. It never finishes or stops, and unlike the first time I set it up, there’s no option to manually add an account anymore. （近期因帳戶設定須修正，發現右上的「新增帳戶」功能在輸入完資料後送出，會一直卡在轉圈圈畫面，也無法終止，也不像第一次那樣有手動新增的選項。）

2.Even after uninstalling and reinstalling the program, all previous data still remained. Fortunately, after checking with ChatGPT, I learned that I had to manually clear the files under the “APPDATA” directory to completely remove them. （移除重裝後，原先資料仍然存在。好在詢問 ChatGPT 後才知道必須手動清除 APPDATA 資料夾下的內容，才能徹底移除。）

— Translated by ChatGPT

I have 4 IMAP accounts and 1 local account. I would expect them to be shown as account 1,2,3,4,5, but Thunderbird's troubleshooting info shows them as 1,2,5,7,8. Please see attached picture.

Any idea why? Has something gone wrong? They all seem to be working ok.

I want to convert a POP account to IMAP. ALL the answers I find (incl Mozilla help), say to create the new IMAP first (after 'disabling' the POP account). ThunderBird doesn't allow that. Any help? I do want to keep all my "local" messages until the IMAP is setup.

I have 4 accounts on Thunderbird, one is a Gmaill account After I deleted the gmail adress, every time I open Thunderbird i get a pop-up which says: Log In (Pls see attached screen-dump) When I push the "NEXT" button i get a 404 error message. Note the topline which says Indtast log in information for “navn”@gmail på apidata.googleusercontent.com, However it say this site does not exist. I have searched and removed all references to the gmail address. I have tried to reinstall my email address again but is refuses and says that gmail server is active Can anybody kelp please as my domain one.com cant help me.

Arne Essa Madsen arne@aem-e.com

I need to know if there is an account possibly: [email address] or [email address] or anything with my name Kathleen (aka Kathy) Higginbotham. I'm in an old Windows configuration. I have now switched to MAC and I still see files that read : Firefox password manager ext. Please help me to delete this account ASAP. If there is a paid support option, that's OK with me.

Thank you,

Kathy Higginbotham

To all Thunderbird Tech Junkies -

I have been using Thunderbird for well over 20 years. But, this year it did me in.

My email, john@jtbcpa.com, was hosted by some no name outfit that was poor. It took forever for emails to send, and I could not update away messages..

I asked my internet guy to move my email from the old profile to gmail. I was hoping to keep my same profile and email on Thunderbird, without having to change to either Outlook or some other software to run email.

So, my internet guy moved the john@jtbcpa.com to Gmail. However, once he moved the email Gmail, Thunderbird, gave me several problems - as follows.

1. No matter how many times we tried to add the new email address to Thunderbird, it could not find the server. We tried multiple gmail settings. No go.

2. I am not the experienced in updating computers, but I had updated email on Thunderbird many times before. For both new accounts, and new computers. It took time, but I made it work. I could always find the files in the profile folder that I needed to copy and move.

However, the new Thunderbird would not allow me to go in and manually alter settings when it was looking for the john@jtbcpa.com account on Gmail. Thunderbird kept telling me it could not find the account on the server. And, manual setup was not available on the updated Thunderbird software. Why????

3. The email works fine when you go to the GMail web site.

4. Since I needed a better platform than the GMail website, we were able to load the john@jtbcpa.com email on Outlook. However, I did not have all my email addresses. (after 20 years I have about 2000 email address.)

5. I thought I could export the email address from Thunderbird to a CSV file and maybe load them into outlook. However, when I went to export, there was only one option to export and that was to export everything. Which included thousands of old emails and addresses from various email accounts. That was not going to help. What happened to the export tool which would download or export your email addresses only?

So, I have to look at the old emails in Thunderbird to get the email addresses.

I am not sure why the update to Thunderbird is so limited. I have loved the program for many years. It was easy to use.

And, I was always able to get all previous email addresses to work.

In conclusion, I am not sure why Thunderbird cannot recognize my john@jtbcpa.com account. It can see my other two gmail accounts, brozowski99@gmail.com and john@johncpa.com. Maybe the person who upgraded the account put some sort of block on it through gmail. I don't know.

I have spent hours on this transition, which should not have taken more than an hour. And, I even offered to pay someone to call me to help me with the platform. This is where internet online services and AI are useless. I need a tech savvy Thunderbird expert to call me, go on my computer, and make it work. But, all the responses I got was - "We will not do that."

So, I am forced to move to Outlook. I am not happy, and all the old emails will remain on Thunderbird.

I know the software was free. And, I was happy to pay someone to get it to work. Or, maybe look at my gmail settings to see if there is a blocker preventing Thunderbird from seeing the account.

No need to respond - I just needed to vent.

John Brozowski

I am trying to add a business gmail account to my Thunderbird on Desktop and have run into difficulty.

I tried to use This Article in order to overcome the issue, however it is dated 2018 and seems very out of date with the current UI. So I am struggling with how to rename the incoming/outgoing servers to allow the new gmail account into the host.

When I try to add the gmail account I get the window to sign into the new account, but when I click continue I get "The server cannot process the request because it is malformed. It should not be retried. That’s all we know." (see attached image).

Escaping out of the log in screen brings me back to the config page which appears to have accepted the account, until I hit continue and then it tells me that the incoming server is already in use. (see the second image).

I also tried turning off the experimental add account and use the previous interface to work the problem. I got the same results both times.

Please advise, I'd really like to have access to the account emails on my desktop without using the google web interface.

Thank you DD Randall

I want to set one account that's used every time "+ New Message" is clicked, regardless of which account or folder I'm in.

Is that what the Default Account is for? If so, how do I set it?

This support article says there's an Account Actions button that offers Set as Default. But I don't see it.

There is a gold star next to the desired account name in the account list in Account Settings, so perhaps this has already been set as the default account. But sent emails are not defaulting to it.

Any help reducing my confusion would be appreciated.

I'm trying to set up a new email account in Thunderbird. I entered folders and selected email. I entered my name and email address, but the display started spinning and only stopped if I did a restart.

Help, please.

Robin Webb.

I have just transferred my Thunderbird email data to a new computer. Now in the listing of emails received it shows my name wrongly spelt. I can't find anywhere in my transferred account settings where this spelling mistake actually occurs. It is the kind of mistake that a native speaker of English would make when they see my name. How can Thunderbird have made this mistake in a completely automatic transfer? Disturbing and unnerving. Is this AI deciding that I spell my own name wrongly maybe? Please help if you can.