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I have been using Thunderbird since it was Netscape. (that's how old I am)

In all that time, I have NEVER had a password for Thunderbird. I have never even seen an option to set up a password for Thunderbird.

I thought that maybe if there were a subscription option available now, then I would be able to subscribe, get a proper personal account, make a password for it, and once again be able to use Thunderbird for email management.

I WISH! If anyone knows the URL for a Thunderbird subscription page, please send the URL, because after much searching, I still haven't found one.

I have an unfamiliar name on my Thunderbird account of g*******k@hughes.net (I do not know this account) and I am able to see the inbox of this email on my computer in Thunderbird. I have been working with Hughesnet as I was without email service since 11/17/25 and have just been able to now Receive emails since 11/25/25, but am unable to SEND outgoing emails. Hughesnet requested that I contact Mozilla support as to the outgoing email issue - and the unfamiliar name on my Thunderbird account. Please help with this situation. My email account with Thunderbird is t****k@hughes.net

duplicate of /questions/1551815 thread

Hi, I've got a "confirm your account" email, which I click through to get to my account but from there I don't know what to do to verify it. Is there a "verify" button that I'm missing, or an action I need to do on my account in order to finalise it? Thanks

To all Thunderbird Tech Junkies -

I have been using Thunderbird for well over 20 years. But, this year it did me in.

My email, john@jtbcpa.com, was hosted by some no name outfit that was poor. It took forever for emails to send, and I could not update away messages..

I asked my internet guy to move my email from the old profile to gmail. I was hoping to keep my same profile and email on Thunderbird, without having to change to either Outlook or some other software to run email.

So, my internet guy moved the john@jtbcpa.com to Gmail. However, once he moved the email Gmail, Thunderbird, gave me several problems - as follows.

1. No matter how many times we tried to add the new email address to Thunderbird, it could not find the server. We tried multiple gmail settings. No go.

2. I am not the experienced in updating computers, but I had updated email on Thunderbird many times before. For both new accounts, and new computers. It took time, but I made it work. I could always find the files in the profile folder that I needed to copy and move.

However, the new Thunderbird would not allow me to go in and manually alter settings when it was looking for the john@jtbcpa.com account on Gmail. Thunderbird kept telling me it could not find the account on the server. And, manual setup was not available on the updated Thunderbird software. Why????

3. The email works fine when you go to the GMail web site.

4. Since I needed a better platform than the GMail website, we were able to load the john@jtbcpa.com email on Outlook. However, I did not have all my email addresses. (after 20 years I have about 2000 email address.)

5. I thought I could export the email address from Thunderbird to a CSV file and maybe load them into outlook. However, when I went to export, there was only one option to export and that was to export everything. Which included thousands of old emails and addresses from various email accounts. That was not going to help. What happened to the export tool which would download or export your email addresses only?

So, I have to look at the old emails in Thunderbird to get the email addresses.

I am not sure why the update to Thunderbird is so limited. I have loved the program for many years. It was easy to use.

And, I was always able to get all previous email addresses to work.

In conclusion, I am not sure why Thunderbird cannot recognize my john@jtbcpa.com account. It can see my other two gmail accounts, brozowski99@gmail.com and john@johncpa.com. Maybe the person who upgraded the account put some sort of block on it through gmail. I don't know.

I have spent hours on this transition, which should not have taken more than an hour. And, I even offered to pay someone to call me to help me with the platform. This is where internet online services and AI are useless. I need a tech savvy Thunderbird expert to call me, go on my computer, and make it work. But, all the responses I got was - "We will not do that."

So, I am forced to move to Outlook. I am not happy, and all the old emails will remain on Thunderbird.

I know the software was free. And, I was happy to pay someone to get it to work. Or, maybe look at my gmail settings to see if there is a blocker preventing Thunderbird from seeing the account.

No need to respond - I just needed to vent.

John Brozowski

Computer crashed. New password provided by ISP doesn't work for T'bird: The first 200 times I tried it, I got that it wasn't correct. Now it says "That incoming server already exists." I've lost YEARS of files, contacts, my calendar, etc., if I can't get back into T'bird, and reading all the Support stuff has given me no way to fix it.

I have created several gmail addresses

But there is 1 address that is impossible to add to Thunderbird.

I always get the same error message.

the address and password are correct. I checked on my browser with the gmail box.

I've deleted, manually changed the password in Thunderbird but nothing. the synchro is impossible.

However, the other emails work perfectly.

I am setting up a new email address on Thunderbird. I enter a new email address and when I enter password it is rejected. I have removed all previous emails and passwords