All Products Support Forum

suddenly Thunderbird email stopped working. I keep getting a request to input and change my password and have done that several time. I also have gone through all the steps to ensure all the info was correct and connected properly. My email works fine when I login through the internet. Passwords are correct, connection info is correct. My emails work fine on my phone. I have uninstalled the program but it had no effect. I am using version: 102.0.2 (64-bit)

Ever since relays recent change to the header which I assume denotes some under the hood changes also a large proportion of my newsletters appear to be coming in blank. However when I drag over the body of the newsletter which usually has text you can see the words appear which makes me think relay is turning the text white. It is happening on lots of different newsletters so I don't think it's a provider issue.

Now the most recent mails of two years are gone, most recent mail is from 2016. Nevertheless my quota is still 91% full. Did I completely lost these mails, or can I recover them? And how to make sure the newest 2000 mails stay, while anything older gets deleted - and my quota usage comes down.

Thanks for your help. Much appreciated

Pressing the Send button, on my Fully Updated, Freshly re-installed Thunderbird, gives NO FEEDBACK and then sometimes Crashes. Like nothing happens. I have a Fiber optic connection and I FREAKING KNOW that it is working because it eventually gives an error message when I try to close it. Because it pissed me off so I copied the file to the Online Email interface for the Email provider.

I can understand crash reports when I close Thunderbird, it gets confused, but when I close just the Email window... What Happens THEN!?!

TB has sent dozens of Crash Reports ... every day, for weeks and even months ... but nobody ever responds with any solutions, so I wonder who bothers to read these Crash Reports - and what's the point to send them if NO SOLUTIONS are forthcoming. TB crashes almost EVERY TIME I send any Email ... with or without Attachments ... it just freezes up completely and I have to FORCE QUIT ... and then re-start to continue ... several times every day :-( PLEASE get back to me and try to solve the problem ... I am an ardent User of EUDORA before, since the first Version came out in the mid Nineties and TB seems to be the next best alternative, but if it continues to CRASH EVERY TIME I send an Email ... I have to look for alternatives eventually. My Mac OS Version is Catalina 10.15.4 (19E266) ... and TB Version 68.6.0 (64-bit) for Mac

I had this problem on my macbook air before but I have just got an imac and it is happening non stop now.

Thunderbird hangs and I have to force quit maybe 15 times in a day since I got my new MAC.

I am on the latest version of MAC and Thunderbird. I am not sure if this is happening now because I just moved over and it is downloading old emails from the server. As I can see often it says downloading ... of ... from you inbox. (Weird because I have had this imac for nearly 1 week now and not sure why everything has not been downloaded yet.

Even now when an email comes through I click on it and it takes so long to load if at all before I have to force quit.

I have tried closing and restarting the mac too.

Says there are no crash reports over the past 3 days when i look too

Application Basics below incase this helps:

 Application Basics

   Name: Thunderbird
   Version: 68.10.0
   Build ID: 20200629235513

   Update Channel: release
   User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:68.0) Gecko/20100101 Thunderbird/68.10.0
   OS: Darwin 19.5.0

   Multiprocess Windows: 0/0
             Disabled
   Remote Processes: 0
   Enterprise Policies: Inactive
   Google Location Service Key: Missing
   Google Safebrowsing Key: Missing
   Mozilla Location Service Key: Missing
   Safe Mode: false

 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) imap.123-reg.co.uk:143, plain, passwordCleartext
     OUTGOING: , smtp.123-reg.co.uk:25, plain, passwordCleartext, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

 Crash Reports for the Last 3 Days

 Remote Processes

   Type: Count

 Extensions

     Name
     Version
     Enabled
     ID

       Amazon.com
       1.1
       true
       amazondotcom@search.mozilla.org

       Bing
       1.0
       true
       bing@search.mozilla.org

       DuckDuckGo
       1.0
       true
       ddg@search.mozilla.org

       Google
       1.0
       true
       google@search.mozilla.org

       Lightning
       68.10.0
       true
       {e2fda1a4-762b-4020-b5ad-a41df1933103}

       Twitter
       1.0
       true
       twitter@search.mozilla.org

       Wikipedia (en)
       1.0
       true
       wikipedia@search.mozilla.org

 Security Software

   Type: Name

     Antivirus:
     Antispyware:
     Firewall:

 Graphics

     Features
     Compositing: Basic
     Asynchronous Pan/Zoom: none
     WebGL 1 Driver WSI Info: CGL
     WebGL 1 Driver Renderer: ATI Technologies Inc. -- AMD Radeon Pro 555X OpenGL Engine
     WebGL 1 Driver Version: 4.1 ATI-3.9.15
     WebGL 1 Driver Extensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_mirror_clamp GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
     WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_disjoint_timer_query EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_rgtc EXT_texture_filter_anisotropic OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
     WebGL 2 Driver WSI Info: CGL
     WebGL 2 Driver Renderer: ATI Technologies Inc. -- AMD Radeon Pro 555X OpenGL Engine
     WebGL 2 Driver Version: 4.1 ATI-3.9.15
     WebGL 2 Driver Extensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_mirror_clamp GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
     WebGL 2 Extensions: EXT_color_buffer_float EXT_disjoint_timer_query EXT_float_blend EXT_texture_compression_rgtc EXT_texture_filter_anisotropic OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
     Uses Tiling: true
     Uses Tiling (Content): true
     Off Main Thread Painting Enabled: true
     Off Main Thread Painting Worker Count: 3
     Target Frame Rate: 60

     GPU #1
     Active: Yes
     Vendor ID: 0x1002
     Device ID: 0x67ef

   GPU #2

     Diagnostics
     AzureCanvasBackend: skia
     AzureContentBackend: skia
     AzureFallbackCanvasBackend: none
     TileHeight: 1024
     TileWidth: 1024

     Decision Log
     HW_COMPOSITING: disabled by user: Disabled by pref
     OPENGL_COMPOSITING: unavailable by default: Hardware compositing is disabled
     WEBRENDER: opt-in by default: WebRender is an opt-in featureunavailable-no-hw-compositing by runtime: Hardware compositing is disabled
     WEBRENDER_QUALIFIED: blacklisted by env: No qualified hardware

   Crash Guard Disabled Features

   Workarounds

   Failure Log

 Media

     Audio Backend: audiounit
     Max Channels: 2
     Preferred Sample Rate: 44100

     Output Devices

       Name
       Group
       Vendor
       State
       Preferred
       Format
       Channels
       Rate
       Latency

       Internal Speakers
       AppleHDAEngineOutput:1F,3,0,1,1:0
       Apple Inc.
       Enabled
       All
       default: F32LE, support: S16LE S16BE F32LE F32BE
       2
       default: 44100, support: 44100 - 96000
       245 - 4327

     Input Devices

       Name
       Group
       Vendor
       State
       Preferred
       Format
       Channels
       Rate
       Latency

       Internal Microphone
       AppleHDAEngineInput:1F,3,0,1,0:1
       Apple Inc.
       Enabled
       All
       default: F32LE, support: S16LE S16BE F32LE F32BE
       2
       default: 44100, support: 44100 - 96000
       23 - 4105

 Important Modified Preferences

   browser.cache.disk.amount_written: 42021
   browser.cache.disk.capacity: 1048576
   browser.cache.disk.filesystem_reported: 1
   extensions.lastAppVersion: 68.10.0
   font.internaluseonly.changed: true
   idle.lastDailyNotification: 1593676294
   media.gmp.storage.version.observed: 1
   network.predictor.cleaned-up: true
   places.database.lastMaintenance: 1593496492
   places.history.expiration.transient_current_max_pages: 112348
   security.sandbox.plugin.tempDirSuffix: 62257723-aeab-3942-8604-7f8b8099b5f5
   signon.importedFromSqlite: true
   storage.vacuum.last.index: 1
   storage.vacuum.last.places.sqlite: 1593496492

 Important Locked Preferences

 Places Database

 JavaScript

 Incremental GC: true

 Accessibility

   Activated: false
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.21
     4.21

     NSS
     3.44.4
     3.44.4

     NSSSMIME
     3.44.4
     3.44.4

     NSSSSL
     3.44.4
     3.44.4

     NSSUTIL
     3.44.4
     3.44.4

 Sandbox

   Content Process Sandbox Level: 0
   Effective Content Process Sandbox Level: 1

 Internationalization & Localization

     Application Settings
     Requested Locales: ["en-US"]
     Available Locales: ["en-US"]
     App Locales: ["en-US"]
     Regional Preferences: ["en-TH","th-TH"]
     Default Locale: "en-US"

     Operating System
     System Locales: ["en-TH","th-TH"]
     Regional Preferences: ["en-TH","th-TH"]

Hello.

The new version is fine. There are something I miss from the previous versions. Each time I started a new email I had several lines with a combobox before it to choose the kind of recipient ( To, CC and BCC ). Now, I only have To and I have always to click on CC or BCC to have them also.

Is there a way of activating this?

TIA

I cannot login to Yahoo mail on Firefox. I get this message:

         An error occurred while processing your request.

         Reference #97.b77a4217.1617032828.126c598b 

This might be a problem with Yahoo, but I am able to login on other browsers.

Any ideas?

Looking for a solution/work around to the new FF protocols which REFUSE exceptions, which has cut me off from streaming from LEGITIMATE web sites like https://news.stlpublicradio.org/ and other sites as well.

I have used FireFox since Netscape, but am now using Chrome which works fine.

Security is great, but when the security Trumps the ability to actually USE the web sites, then how is that different than just blocking the "offending" website.

You should ask yourselves why the FF market share is so low.

You guys need to come out of the clouds and smell the digital earth where most of us dwell. I love you all for what you do, but you seem to be blowing it. Please get it together.

I am studying web development and need to be able to enter localhost and a port number into the address bar and have the browser use it. Instead I get search results. This is SOOOOO annoying. I tried putting the search bar separate in the options, but that just gets you 2 search bars, which makes zero sense. Is there a way to change this behavior? I am completely frustrated. I don't want to have to go back to Chrome, the horrible resource hog, to complete my classes because I can't even run an emulator if I'm using it.

Firefox, Windows 10 64-bit.

Today I found out that Many apps on my system work in the background and slowing down my machine. I enlisted the consulting assistants of an expert and was told that the biggest are Adobe and Microsoft. I had a cleaning done to my system and the results were amazing. I disable Apps I didn't need, uninstall App I did not use in a long time and disable services that did not provided me with any substantive experience or improvement in productivity. The results were amazing. My system was running faster than I have ever seen it run, including the first year after I purchase it. Well, about 2 hours later, I got this notification from Microsoft saying that I have to enable these optional services because Edge would make it better for me to serve the web and have a custom experience and get tailored adds based on my activity. If I had a choice I would pick No Adds. After I read their notification that I had difficulty reading and understanding little of it, I felt pressure to signed up with Edge as my browser. These services were eating my resources like there was no tomorrow and were effecting my productivity level. Microsoft's notification included a screen shot of the changes I did today in my settings with the disable buttons in Privacy and Personalization areas. I have all the required setting about diagnostics, etc. enabled, is there anything I can do to prevent them from using me like a cheap prostitute? Can they shot my account down for that? Is there any other OS providers I could get?

I am using mozila firefox in my lenovo laptop. everything is working fine on mozilla firefox but it shows layout issue, home image stretching a lot on a website for which I am working for my client. here the website <a href="https://bestsportsmask.com/">https://bestsportsmask.com</a>

I have never seen this before, but the "a's" are missing from the labels on my bookmarks bar. They are either missing or whited out. There is also a white line before the "e's". I have attached an image.

Thank You,

Janet