All Products Support Forum

On a couple of sites (e.g. Petapixel) when I click "Load Comments", nothing happens. I suspect this may be because Firefox security is preventing comments from loading because of site tracking or other security issues. Is this the cause?

All of a sudden 4-5 days ago I no longer can receive my Washington Post, only way is to scroll way down to last known one. What in blazes is going on at Tbird? Who is responsible? Is there anyone who can put it back at once? Yes my subscription is valid. If all of you refuse my small request, it means I have to PAY my own tech support, which is not fair of you. I don't care who messed it up; I only want my paper back NOW. I have noticed that Tbird is now run by volonteers; is that the problem? PLEASE help. Thank you

every time whe I download a rar file it is opened with winrar even the setting for the rar file extension is set to save and not open the file. Also some about:config settings I learned from some forums on the web do not help. I think this missbehaviour took place in the past after updating FF but I cannot remember which update it was. How can I configure FF to not open downloaded rar files with winrar (I want FF only to save the file)?

I get this message from Gmail when I try to print or open in a new tab.

"Grrr! A popup blocker may be preventing the application from opening the page. If you have a popup blocker, try disabling it to open the window."

I can not find a way to fix this and did not have this problem with the previous version.

Garry Emailed removed for privacy reasons

Hello, Ive recently switched my primary browser from opera GX, to Mozilla Firefox. Since then I've adjusted the settings to my liking, one of which was the search engine. I chose google chrome, and it works when I open a new tab, However, When I open a new window of firefox, it always opens Bing. This is a small problem, yes, but its simple issues like this that dissuade me from wanting to use firefox at all, I would like to solve this issue, but Ive searched for answers, and there aren't any. If you help me fix this, I will keep firefox. Otherwise, I'll chose a browser that gives me the amount of control that I want. I've also attached a photo of the startup screen of firefox.

Hello, Firefox keeps signing me out of Google websites like google.com and youtube.com when I close out the browser. I recently switched from Google Chrome and was wondering if this was a Google issue or if it was Firefox. It only keeps me signed out of Google accounts, and keeps me signed in for every other website. I have the "Delete cookies and site data when Firefox is closed" box unchecked and it still keeps me logged out, and I have "cookied" unboxed in my Clear History settings as well. I'd like to have this issue fixed as soon as possible for school-related reasons.

Hello dear Thunderbird members.

Please, I would like your assistance to the following issue.

It's about when creating an existing account on Thunderbird application. Creating a Google mail account, or Yahoo! account (IMAP setting up). Or creating on POP3 module my mail account that I have on my internet provider.

So, the question/problem is, when I create account, all settings are being created (settings I mean incoming mail server, ports, etc), the authentication of username and password is passed, and finally account is created, with inbox folder, and immediately automatic getting messages begins. And, all other folders under inbox are being created/loaded. What I want to ask is if there is a technique, after account creation, only the inbox folder to be created empty, then not starting an automatic getting messages, and only if I click on inbox folder or press the get messages button, just then, the getting messages and folders begin. Just something like say disable automatic getting messages when creating existing account.

Is there any way to make this?

Thank you for your time!

hello... im 28 years old and safesearch is on, on my firefox and i actually cant change setting.... it wont give me access to the setting menu. need help with fixing it. account is: farzadmb74@gmail.com

Hi SInce upgrading my Thunderbird to the latest version, I cannot show the full body of search results which are in the local folders. When I select a specific email on a date shown tries to display the body but the screen is completely empty. If I browse the same local folders I can view bodies perfectly. The workaround I am using is to note the date of the emails I've found from the search and then find them individually by browsing the folder contents.

I'm using Thunderbird 115.9.0 (64bit) on Linux Mint.

Yesterday, I performed a complete reformat and upgrade to the latest version of Mint and I've been struggling to read emails in Thunderbird ever since. The text in the emails I receive is absolutely tiny - I'd say it was almost impressively small if it weren't so infuriating.

I've included a screenshot example of what I'm talking about. Note the size of the subject line at the top to see the disparity.

I've scoured the support pages and carefully followed the instructions given, but the aside from increasing the font of the program itself, there is no change in the text size of the messages themselves.

Any help you can provide will be greatly appreciated.

I'm not sure where to put this post. Sorry.

I don't have a lot of internal hard drive space and want to have Thunderbird store emails to an external hard drive. So, I have a few questions about this.

Q1: How do I do this? I saw a procedure on a non-Mozilla site and it seemed questionable to me. So I thought it would be best to get the procedure from here

Q2: When I move the files (not copying them) will this impact the emails online (Gmail and Yahoo)? I don't want to accidentally delete them from the server

Q3: I am concerned about the following scenario: I tell Thunderbird to use the external drive. Thunderbird starts to download emails to the external drive. What happens to the emails that are on the internal drive? does Thunderbird move them to the external drive? Or will I have to move them manually? Can I safely move email folders on top of folders of the same name without messing anything up? (I'm concerned that Thunderbird would not know that a previously downloaded folder exists and would start to download it in the new spot. So when I move the folders from the old spot to the new spot, it would overlay the new copy and I don't want that to mess anything up)

I hope my questions make sense. I'm not always clear about how I ask things

I just updated Thunderbird. So, I'm running the latest version. I'm using Windows 10 (old computer)

Thank you MistWing

I do like to work with Thunderbird - 115. At the moment there is one issue - for me very important - that prevents me to work with it. Since the last time TB executed a "compact folder" process i cannot recover the "compact away folders). I have indeed found the folders and everytime i copy them back in the profile, tb is filtering the "compacted folders" away again! To mention here is that i have turned off the compact process in the settings. It is indeed a bit frustrating. Even if i delete the account in question - in this case iCloud - and reinstall it with a new password, the folders will appear in my folder list and disappear after a few seconds...! Is there a parameter/filter that have to be turned off manually in the profile to reolve this issue? Please help - otherwise i will have to continue to work with Apple Mail - which is against my purpose. Thx a lot.

I bought a s/mime cert from globalsign and digicert both. Neither cert is recognized by Thunderbird when I try to send a signed email. The certs are correctly installed.

This just started happening when my old cert expired. What could be going wrong?

I'm trying to import emails that I backed up from my wordpress website's hosted email on hostgator. I have downloaded a mail.zip file however when I try to import it using Thunderbird it shows 0 emails imported. How can I import the emails using the file I have?

Thanks in advance!