All Products Support Forum

My TB was working properly this morning. When I tried to use it in the PM it failed. Now; when I log in to TB, the start page flickers on the screen for a fraction of a second, then another program screen takes its place and cannot be changed. No way I could find to get to another screen or back to the start page. The only option is to exit the program, or use the screen that came up, if that's the one you actually wanted, pure luck. The screens that came up included input, calendar, and scam. I downloaded and reinstalled TB, re booted computer, no change. Need help very much. Thanks in advance. Sherm Problem went a way with no help from me. Maybe I was the problem. Regards, Sherm

Ebay labels have worked fine for 19 years, but for the past 10 days labels being generated still look ok . . . although slightly different . . . and are no longer scanable at the post office. Ebay has been unable to fix the problem so I'm wondering if it might be from my end? These "new" labels have what appear to be "pieces" of a QR code in 3 places.

Hi. I've been having this problem with my iMac for sometime, but now it's affecting my Macbook Pro, as well. Both machines are 2015, running OS 10.15.7.

They have problems loading webfonts (I get the annoying question marks). I tried creating a new test user, and the issue persisted. Any ideas on what I should do?

Thanks!

Hi, The website displays a blank page. https://thecourtdirect.com/clifton-park-town-court/ You may think that it has connected with the site from the site icon at the top left, but the page remains blank! Is there any reason why the website doesn't load correctly in Brave?

In the case of a locked phone with no screen, the phone can still be powered off and reset, so any person can open the lock screen by powering off the phone and resetting it.

When trying to send an attachment that is 8.5Mb I keep getting the following time out error. "Sending the message failed The message could not be sent because the connection to the Outgoing sever (SMTP) mail primus.ca timed out. Try again." I've contacted my provider, but have yet to hear back. Is there a setting that can be changed to overcome this issue?

Thank you, Yves Baribeau

hello following update 102, I can no longer consult my files or my messages received. the messages being received are displayed as a notification at the bottom of the screen but it is impossible to consult them. However in "troubleshooting mode" no worries.

Thanks for your help

I'm using Thunderbird 102.6.1, Windows 10

Thunderbird proceeds to download thousands of old messages when I open it up, subsequently hanging until I force a shutdown. Here are steps I took to correct the problem: 1. Tried troubleshooting mode, didn't work 2. Looked for popstate.dat file, but couldn't find it anywhere. Maybe that's because I have IMAP set up. At this point, I'm not sure any more. 3. Followed online help pages until my head split.

How do I fix Thunderbird without opening it up?

Thanks, Evelyn

Hello,

I want to ask you for an advice. I've made a filter on incoming e-mails with add-on FiltaQuilla. It download an attachment from e-mail. The problem is, when tunderbird is starting and filter run, the downloaded file size is 0 kb. Contrary, when filter run manually, the size of file is ok.

I've tried to reinstall thunderbird, but it didn't help. Can you help me with this please?

Thank you Andrej

When ever I try access FedEx login and Energynet.com, Firefox does not respond. Multiple tries produce same result.

Using Chrome or Edge, I can access these sites, first try, every time.

I would be grateful for a fix within the ability of a low tech user.

Thanks.

Tom

Hello guys, this would be a little awkward. Since I've run into this problem a limited number of times and I can't reproduce it. But it does appear frequently and is very annoying. I had to ask here for advice and help.

The device I use is a MacBook, running the official version of Firefox, and as far as I know this problem has been there for at least half a year. I'm used to keyboard operations, usually I use Cmd+T to create a new tab, then the cursor is focused on the address bar, and I type the URL. Since I'm typing an address that I visit often, maybe I just type the first few letters, the URL gets autocompleted, and then I just hit enter and the page opens in my new tab. But sometimes I hit enter twice (eg not English input method). At this time, I noticed that in addition to the URL I wanted to open, there's an additional tab. This tab was blank, or the page I just visit.

From my personal understanding, I may have performed the above operations to create a new tab or clone a tab at the same time. But I don't think my operations will cause these to happen concurrently.

Below are the extensions that I have installed, in my impression I don't get this bug in Windows, but I don't use Windows a lot. In addition, my MacBook keys may be sticky, or it may be a system problem.

My computer broke down a few months ago and when I put Thunderbird onto my new one, it only retrieved my mails from 2021 when actually they went back to about 2013. I now have another computer and I wondered if, when I install Thunderbird on this one, is there any way I can retrieve my early inbox and sent items and if possible my drafts?