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I’m on a Mac using the Sequoia OS (not ready to update yet to Tahoe). I recently left Microsoft Outlook, my e-mail client for years, because of all the crashing and when I would update, all the stored e-mails disappeared. I am now using Apple Mail and the export function doesn’t work most of the time. Apple tech support did some things that told me they are automatic backups, but I can’t see them.

I use Thunderbird on an old PC and would like to also use it on my Mac. However, when attempting to import, it starts and finishes in about one second, importing nothing. The files are in .mbox format. What am I doing wrong trying to import these files?

I am using Thunderbird 24.6.0. I have tried to delete a contact from collected addresses with no luck. Whenever I delete an address and then shut down Thunderbird, it reappears when I next start Thunderbird. How can I overcome this?

Over a long period of time, the number of screens which open has varied, but lately it seems to have settled on 14. The program runs very slowly when picking up mail, and I assume this has to do with the number of screens. Thanks for any help.

Transfer from Outlook to TB works fine and I see all messages. Then I copy the Outlook Import.sbd file to flash drive and drag to the desktop on my MAC. It imports into Apple mail and the folders show but I can't see any messages. Checking in Finder the file contains over 2 GB of data but apparently the format is still off. I have tried several times to no avail!

I recently sent mail to two (2) separate sites recently. One was a dot gov and the other a dot com. The multi-line text content of both messages has been replaced by the identical single line:

ScreenShot attached.

I haven't yet searched other messages for the occurrence.

What has happened? I need the original texts restored, and also to prevent any future recurrence.

Thunderbird 128.3.1esr (32-bit) Win10 Home 19045.5011 64-bit (fully up-to-date.) HP Notebook

Please help me. I've spent all day trying to connect Thunderbird to Gmail. I've followed the advice on here (disable two-step verification, enable apps with less security), I've uninstalled and reinstalled Thunderbird, I've even changed my Gmail password but none of it works. I've got Thunderbird on my other computer and it works fine. The server settings I am using on both computers are the same. Can you please tell me what I'm doing wrong before I give up completely? Please use very simple language as I'm not an IT expert. Many thanks

 Application Basics

   Name: Thunderbird
   Version: 38.7.0
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.7.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20160310150025
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account7:
     INCOMING: account7, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: smtp.gmail.com:465, SSL, OAuth2, true

 Crash Reports
   http://crash-stats.mozilla.com/report/index/bp-f861e649-012a-4272-b114-ec6ff2150821 (21/08/2015)

 Extensions

 Important Modified Preferences

   Name: Value

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     font.size.fixed.el: 14
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     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
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     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
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     font.size.variable.x-unicode: 17
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     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: bac80c30-c96e-4bc1-98b1-eb210de2ea1
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1458212062
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     plugin.importedState: true
     print.print_printer: Brother HL-2030 series
     print.printer_Brother_HL-2030_series.print_bgcolor: false
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 Graphics

     Adapter Description: Radeon X1650 Series (Microsoft Corporation - WDDM)
     Vendor ID: 0x1002
     Device ID: 0x71c6
     Adapter RAM: Unknown
     Adapter Drivers: atiumdag atiumdva atiumd64 atiumd6a atitmm64
     Driver Version: 8.56.1.16
     Driver Date: 4-25-2009
     Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 9.6 or newer.
     DirectWrite Enabled: false (6.2.9200.17568)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: Blocked for your graphics driver version. Try updating your graphics driver to version 9.6 or newer.
     GPU Accelerated Windows: 0. Blocked for your graphics driver version. Try updating your graphics driver to version 9.6 or newer.

     AzureCanvasBackend: skia
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: cairo

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.10.10
     4.10.10

     NSS
     3.19.2.3 Basic ECC
     3.19.2.3 Basic ECC

     NSS Util
     3.19.2.3
     3.19.2.3

     NSS SSL
     3.19.2.3 Basic ECC
     3.19.2.3 Basic ECC

     NSS S/MIME
     3.19.2.3 Basic ECC
     3.19.2.3 Basic ECC

As far as I can determine, the newer MSN mail/explorer no longer has an export option. The only thing you can do is print the list, and I did so to a PDF file, but first wasted a LOT of printer paper. As near as I can tell, the file format is a bit hard to convert to just a CSV file, other than by hand, which would take a very long time. I started doing it on Excel but it would take a very, very long time. So, I'd even be willing to pay for a service/program that would be able to generate a CSV file in Thunderbird format. I'd appreciate any help or ideas. Please note that MSN has changed; anything that you google or so far in Thunderbird help, will not work as there is no longer an export function. I'd be thrilled to know I missed something! Sheila

Since 1 year Thunderbird works OK. I got different updates. This morning I got update 52.5.0. and after that no mail could be send and receive. Updating was succes full it signed. Connecting with server was not possible. I tried with stop firewall and Antivirus Norton, but no succes. All setting ware the same and not changed. Also the gates are the same. I use it with Window 10.

I have an issue changing my billing information for Firefox Relay Premium. When I click on "Manage payments" I always get to a web page stating "Invalid billing information". See also screenshot attached. The arrow keeps turning and I cannot select anything on this web page to change my billing method.

Cheers Olaf

Hopefully nearing the end of a long saga. Used Comcast email and T'bird for many years. In November I wanted to add a new address to Comcast and that's when my troubles began - it was like quicksand: passwords, and more passwords etc. it became worse and worse and ... worse! I gave up on Comcast and opened Yahoo and iCloud email addresses and engaged Apple Mail. I've used Macs since about 1985 and used individual apps for browsing, mail, office suite etc. I'm used to having an "Address Book" as part of a mail program; Apple Mail has no address book their Mail reads "Contacts" for an address - very nice if one is using an iPhone but not so on my desktop Mac - so I return to Thunderbird which I'm used to. We oldies single task - it's like driving 25 MPH.

Today Matt helped with the correct authentication method to get my T'bird logged on to Yahoo, now to the rest of it:

I need to unfreeze T'bird's opening page which shows a Nov. 18 email as the newest message - I can't click the page away, only scroll to older messages. I sent myself a message today but it doesn't appear as a received message. Could the Mailbox be at capacity? I'm running T'bird v115.6.0 on Mac OS 13.6.3 and it was OK until I poked the hornets' nest.

Any thoughts are appreciated

I've had a total failure and reinstalling Tbird anew. My inbox only shows incoming msgs and not the texts in a box on the lower section of the page. I have to double click to see the msg. How do I fix or am I gonna have to adjust to the new reality. Thanks for your time.

we are different users on the same computer at home so we've different accounts on the same thunderbird. Generally every thing is going well but also sometimes the dialog box to choose the account doesn't appear...

thanks a lot for your idea

55.0b2 (32bit) One main account address and 2 rarely used addresses. Doesn't happen a lot, but can be confusing when recipient gets an email from me that they don't recognize and when they reply to it, it goes to one of the accounts I rarely check. I know I am not just accidentally sending from wrong address as I never send out from those accounts, only receive.

I have a number of emails from a totally trusted source (UK customer services at John Lewis) that cause Thunderbird to hang with the "Printing - Progress: Preparing" box showing when I try to print them. This then becomes "Printing (Not Responding)" after a while. I have to shut it down and restart TB. Thunderbird itself has no problem displaying the emails on the screen, but since they are receipts / invoices / order acknowledgements, this is one of the rare times I need hard copy for my records. Restarting in safe mode has no effect. They typically appear to have 3 large blocks of code and nothing much else, apart from the headers. A typical block starts :-

==

MIME-Version: 1.0 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: base64

CkRlYXIgUGV0ZXIgSmVubmluZ3MgDQ1UaGFuayB5b3UgZm9yIHNob3BwaW5nIGF0IEpvaG4gTGV3 .....

==

It would appear that John Lewis encode all their financial type emails in this fashion. The emails are relatively large, 33 & 66Kb, with images when viewed on the screen. I would append the whole of one of them to this post, but since they contain sensitive information I am loath to do so.

I'm running Thunderbird 52.1.1 (32-bit) on Windows 10 Pro 64 bit