• Solved
  • Archived

Inbox display vanished

I've been a power user of Thunderbird for many years now, and this is the first time I've come across this issue. Suddenly yesterday, without warning, the display of mes… (read more)

I've been a power user of Thunderbird for many years now, and this is the first time I've come across this issue.

Suddenly yesterday, without warning, the display of messages in my Inbox have vanished.

The mail items are still there. When I click or use my arrow buttons to move up or down, the preview display pane correctly shows the emails.

When I reply, the emails look normal as well.

Other folders render correctly. It's just the Inbox.

I restarted the program, then shut down and rebooted my laptop. Has not resolved the issue.

More info:

 Application Basics
   Name: Thunderbird
   Version: 91.8.1
   Build ID: 20220413002405
   Distribution ID:
   Update Channel: release
   User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:91.0) Gecko/20100101 Thunderbird/91.8.1
   OS: Darwin 21.3.0 Darwin Kernel Version 21.3.0: Wed Jan  5 21:37:58 PST 2022; root:xnu-8019.80.24~20/RELEASE_ARM64_T6000
   Rosetta Translated: false
   Multiprocess Windows: 0/0
   Fission Windows: 0/0
             Disabled by default
   Remote Processes: 1
   Enterprise Policies: Inactive
   Google Location Service Key: Missing
   Google Safebrowsing Key: Missing
   Mozilla Location Service Key: Missing
   Safe Mode: false
 Mail and News Accounts
   account2:
     INCOMING: account2, , (pop3) mail.firecrackerpr.com:110, 0, passwordCleartext
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true

Asked by edward27 2 years ago

Answered by HKSim 2 years ago

  • Solved
  • Archived

Bookedmarl URL not visable

Since upgrading to Firefox 99.0.1 when I bookmark a web page into a specific folder, the URL does not appear when I open that folder. A restart of Firefox does not fix th… (read more)

Since upgrading to Firefox 99.0.1 when I bookmark a web page into a specific folder, the URL does not appear when I open that folder. A restart of Firefox does not fix the issue.

But if I try to Bookmark the same page again, I am asked to edit it. So it must be in the folder but it is not visible! Help!

Asked by zeus2022 2 years ago

Answered by cor-el 2 years ago

  • Archived

Can't download body of messages following email host change

Hi Folks! I changed email host and in Thunderbird (TB), copied all messages from the old, previous email account to the new one. I then disabled the previous/old account… (read more)

Hi Folks!

I changed email host and in Thunderbird (TB), copied all messages from the old, previous email account to the new one. I then disabled the previous/old account.

The issue is that now when I open an existing email in the new TB account, the body of the message doesn't appear and I'm prompted for "Enter your password for _____" , where "_____" is the name of the old server.

The tragedy is that I can't see the body/text of many messages. It's as if the email in the new acct is still tied to the old server.

Can anyone shed some light on this and offer a fix please? Cheers!

Asked by gilles13 2 years ago

Last reply by gilles13 2 years ago

  • Archived

Can no longer send jpegs aithout opening an account.

For YEARS I have successfully sent daily photos in my Thunderbird with no problem. Procedure: I highlight the photos to send, click "send to"/"mail recipient". Thunderbi… (read more)

For YEARS I have successfully sent daily photos in my Thunderbird with no problem. Procedure: I highlight the photos to send, click "send to"/"mail recipient". Thunderbird then autonatically opens, with a box showing a choice of small, medium, large, or original size, and displays the overall total size in eacg case, so I can max the quality of what I send. I make my "total mb" choice, and click "attach". A blank email opens, I simply enter the destination email address , and all is sent. Simple., Done. Time after time. Today..EVERY time I do this (send/mail recipient/choose size/ attach) the email page now opens with abig square pop up on teling me i need to open an account! It says "IN ORDER TO RECEIVE MESSAGES YOU MUST FiRST SET UP AN ACCOUNT" ( I am trying to SEND anyway, not recieve) I have never had this problem , I am doing nothing different. I clearly DO have an account, as I have always been ablke to send photos and emails. I canNOT get past this and it is very frustrating. (Despite saying "choose account" It only offers one type anyway; a "Newsgroup" acct. I dont want one, and have never previously needed one. It was ALL working fine yesterday. Is this some glitch in the latest update? If s how doI go back to the one that actually worked? I send photos every day, to people bedridden, who need them; this is a serious problem for me. Pease please help a.s.a.p. Many thanks!! Steve.

Asked by info897 2 years ago

Last reply by info897 2 years ago

  • Archived

Label syncing between thunderbird installations on different devices

Hello I've noticed if I have the same label setup on 2 pc's and I label a couple of mails on 1 pc, it doesn't sync with the other one and vice versa. Is there a way to m… (read more)

Hello

I've noticed if I have the same label setup on 2 pc's and I label a couple of mails on 1 pc, it doesn't sync with the other one and vice versa. Is there a way to make them sync? Rather annoying.

Asked by jc09917 2 years ago

Last reply by sfhowes 2 years ago

  • Archived

SSL_ERROR_BAD_MAC_ALERT occurs on a website that has worked fine in the past & rarely works now.

I have Firefox 99.0.1 (64-Bit) now & have not had a problem in the past accessing https://customer.xfinity.com/#/services/internet#usage. Now, it partially loads &am… (read more)

I have Firefox 99.0.1 (64-Bit) now & have not had a problem in the past accessing https://customer.xfinity.com/#/services/internet#usage.

Now, it partially loads & often get the "SSL_ERROR_BAD_MAC_ALERT" error.

In looking it up, this error appears to be specific to Firefox.

It was an issue 3 years ago: [https://support.mozilla.org/en-US/que.../1256432].

For the past few years, Firefox has had more problems with websites that work fine in other browsers, even the EDGE browser. Even in the 3-year-old bug mention above, it works in other browsers, but in the Firefox browser fails.

Firefox needs to fix this bug. It should not be an issue for over 3 years, especially when it works fine in other browsers.

Asked by Jeff_Schafer1 2 years ago

Last reply by Jeff_Schafer1 2 years ago

  • Solved
  • Archived

Profile problem

Running 98.02, Windows 10. Firefox keeps opening without all my tabs and other personalized information. Just a single tab or maybe 2 that have nothing to do with me. … (read more)

Running 98.02, Windows 10. Firefox keeps opening without all my tabs and other personalized information. Just a single tab or maybe 2 that have nothing to do with me. If I go to about:profiles, one of the profiles listed will (so far) have my lost information. When I recovered the first time, I quickly created a profile if the current, good configuration. However, now when the problem recurs and I go back to that profile I created, Firefox is once again a single tab of a URL I've never seen. I'm afraid I will lose everything!

BTW the first symptom was that when I clicked on a link in email (Outlook 2021), the link opened in a new Firefox window, not a new tab of the current window. This, despite telling Firefox not to do that in Settings and checking about:configuration to make sure it would not occur.

-Rick Exner

Asked by Rick Exner 2 years ago

Answered by Rick Exner 2 years ago

  • Archived

Option to clean up folders based on duplicates

Hello folks, Newish user having switched over from Outlook over Xmas time. One of the features on Outlook which is almost certainly available on Thunderbird is the abili… (read more)

Hello folks,

Newish user having switched over from Outlook over Xmas time. One of the features on Outlook which is almost certainly available on Thunderbird is the ability to clean-up folders based on conversation duplicates.

Having searched for this there are options for either conversations (group by, but not duplicates within the conversation) or extensions which remove just duplicates or dupes.

Basically, I am after one function combining the two above similar to Outlook and if possible built in as i have an aversion to installing anything without a checksum.

Thanks for any pointers.

Asked by JustOne 2 years ago

Last reply by JustOne 2 years ago

  • Archived

[request] auto collapse / overflow add-ons that are not active in the current tab / window

I would like to request a feature that will automatically collapse any add-on not active in the correct tab to fold back into the overflow arrow, simple as that (I don't… (read more)

I would like to request a feature that will automatically collapse any add-on not active in the correct tab to fold back into the overflow arrow, simple as that

(I don't even know if any devs see this forum, but I don't know where is a good place to give feedback)

Asked by Kate Hanami 2 years ago

Last reply by Amelia 2 years ago

  • Archived

How do I stop Thunderbird from freezing up OR ask for passwords

I have version 91.6 and have major problems: 1. It constantly freezes up - Almost every time I try to open an email the error message "Thunderbird is freezing" comes … (read more)

I have version 91.6 and have major problems: 1. It constantly freezes up - Almost every time I try to open an email the error message "Thunderbird is freezing" comes up. Sometimes it will be 3-4-5 minutes. 2. Every time I open it up, it asks for email password for each account. I put password in AND "SAVE" for each email account (4). I know they are there as when I go to settings and check on passwords, they are shown. But Thunderbird will still ask me evrytime. I will enter password and end up hitting "retry" 4-5-6 or more times before it will download my emails. I have wasted hours every day on downloading and trying to read my emails. I have so many folders filled with emails that I need to keep for followup from the last 3-4 years since Win10 would not let me use Eudora anymore or I would switch to Mail or Outlook. I had Eudora for over 20 years and had less problems in total over that time than I have every day with Thunderbird. I have reinstalled program several times over the past few months hoping to solve problem to no avail. To make sure it was not TWC or my computer, I tried Outlook. Whhat I got was instant downloads, no hesitations and instant opening of the email. If I did not hve to keep my old messages, I would switch, BUT, in this day and age of technology, I don't understand why Thunderbird ahs so many problems

Asked by Lloyd 2 years ago

Last reply by christ1 2 years ago

  • Archived

Prevent/Eliminate the feature of Blogs & News Feeds in my TB

SOLVED!! (see Solution at bottom) How do I completely turn off BLOGS & NEWS FEEDS (B&NFs). This function somehow became active in my TB; I made no known changes … (read more)

SOLVED!! (see Solution at bottom) How do I completely turn off BLOGS & NEWS FEEDS (B&NFs). This function somehow became active in my TB; I made no known changes to cause this function to become active. I want the Inbox Screen to always look like #1 Screen Shot Image.

When I open a link to a web page in an email message, I get the message: "You already have a subscription for this feed". This may be preceded by the message "Verifying the Link", then get the "You already ..." message the next time time the link is clicked on. In both cases the link is prevented from opening and B&NFs has been inserted into the left hand panel on my Inbox Page . This is seen in #2 Screen Shot Image.

In the left hand panel on the Inbox screen I right click B&NFs>select Settings>and get #3 Screen Shot Image. Then select Account Actions>Remove Account>[and remove the account]. see #4 Screen Shot Image.

When I return to the Inbox, B&NFs is removed and the screen again looks like #1 Screen Shot. But if I click again on a link in an email, the denial sequence repeats.

The link from the Mozilla Support suggestion “This does not solve my problem” generates the "You already have a subscription for this feed" message. So I cannot respond to say the problem is not solved; I have to again enter my request on the “TB request for help form”!

Solution: FF was not set as default browser. So, FF>Settings>General>Startup>"Always check if FF is your default browser" box is checked, get a smiley face, and the Blogs and News Feeds no longer interferes. I have no idea why this makes a difference, but it does.

Edit: I believe I now know how to get back to this thread.

Asked by mjbower 2 years ago

Last reply by david 2 years ago

  • Archived

Subskrybcje wszystkich folderów/ wiadomości

Dzień dobry, Czy istnieje dodatek do Mozilla Firefox ( lub inny sposób) aby dodać do subskrypcji wszystkie możliwe foldery oraz podfoldery w skrzynkach pocztowych ?… (read more)

Dzień dobry, Czy istnieje dodatek do Mozilla Firefox ( lub inny sposób) aby dodać do subskrypcji wszystkie możliwe foldery oraz podfoldery w skrzynkach pocztowych ?? Zależy mi aby wszystkie foldery/ podfoldery/ wiadomości były widoczne w programie pocztowym. Wiem, że można to zmienić ręcznie, natomiast jest tego ogrom.

Asked by adrian.bednarski 2 years ago

Last reply by david 2 years ago

  • Archived

Copy/Paste does not work.

I need to constantly copy/paste in my job -- quickly, I do online support -- and the latest version seems to have disabled the right click copy/paste menu. It either doe… (read more)

I need to constantly copy/paste in my job -- quickly, I do online support -- and the latest version seems to have disabled the right click copy/paste menu. It either doesn't do it at all, or it pastes only the last word. I have to paste single sentences out of other paragraphs, or copy URLs. What's up with the functionality not working? It is a serious problem. I've used firefox happily and almost exclusively for years, but if this continues, I'll have to go to another browser. Fix the problem so copy/paste using the right click menu works for any amount of text from any source.

Asked by aah51 2 years ago

Last reply by jonzn4SUSE 2 years ago

  • Archived

Appearance

I was looking for help on Thunderbird and saw this YouTube video and the Thunderbird looked like figure number 1, but my Thunderbird looks like figure number 2. How do i … (read more)

I was looking for help on Thunderbird and saw this YouTube video and the Thunderbird looked like figure number 1, but my Thunderbird looks like figure number 2. How do i get it to look like figure number 1?

Asked by TOM317 2 years ago

Last reply by david 2 years ago