All Products Support Forum

Since the 14/04/24 I can no longer receive or send any emails. I am using Windows 11 and am on a Lenova laptop and appears I have Thunderbird version 115.10.1. I have spoken to my internet provider at great length and they ending up saying that they could not help me any more and I had to contact Mozilla. When I try to receive emails I get a message saying this: Server mail.skymesh.com.au has disconnected. The server may have gone down or there may be a network problem. I am able to access my emails through my internet providers web emails also. I don't know of any more information that I can put in here so I will leave it at that and hope that someone out there can help me as I have absolutely no idea what to do next. I am not a computer person what so ever and will not be able to fix this on my own so any help will be appreciated but I will need details. Thanks in advance. Tam

I am encountering a peculiar issue with the "Reply to All" functionality in Thunderbird, which I believe may be a bug or an unintended behavior within the application. I hope you can provide guidance or a solution.

Issue Description: When I attempt to "Reply to All" to an email that I previously sent (which is the last email in a conversation thread), Thunderbird automatically alters the sender's address. Specifically, instead of maintaining me as the sender, it changes the sender to the one (or the first one, if there's more) of the original recipients' addresses. As a result, the email appears as if it's being sent by the recipient back to themselves. This messes with the recipient's folders and rules, as the message has no indication it's been sent by me. This happens when I initiate the "Reply to All" action from the Sent folder on emails where I was the original sender. This only happens in one of the email accounts I'm using in Thunderbird, and it's a POP Mail Server type account.

Steps to Replicate:

Send an email to one or more recipients. Go to the Sent folder and open the email that was just sent. Click on "Reply to All." Notice that the sender's address is automatically changed to one of the recipients' (typically the first one, if there are more recipients). Expected Behavior: The sender's address should remain as my email address, not change to a recipient's address, ensuring the email is correctly identified as being sent by me to the other recipients.

Troubleshooting Steps Already Taken:

Verified that no extensions or add-ons are causing this behavior. Checked for any relevant settings within Thunderbird that could influence this behavior but found none. Updated Thunderbird to the latest version available. I would appreciate any advice, solutions, or workarounds you can offer to prevent Thunderbird from automatically changing the sender's address in this scenario. Please let me know if there are any logs or additional information I can provide to assist in resolving this issue.

I recently purchased a new laptop and needed to migrate my old Thunderbird profiles. This is what I did: 1. Backed up profiles from old laptop 2. downloaded and installed latest version of Thunderbird on new laptop 3. coped profiles into \roaming directory 4. tested and successfully received emails and viewed all old emails.

The problem is that the Mail toolbar is nowhere to be found. Also, the calendar is missing. I tried right clicking on empty space and it only showed "menu bar" as an option. Attachment shows nothing in the toolbars option of View dropdown.

On YouTube the video will start playing but the rectangle it should be in will still be black, refreshing usually works. Sometimes a video will simply stop playing. Sometimes i have to close all apps and restart the browser twice to get it to work. Sometimes trying to go to full screen will crash the app. Sometimes popping the app out of full screen into a floating window crashes it. This one is new, it's the uploaded screenshot, it crashed mid video and made the video look funny.

I have my email account set with the order being descending date of arrival and the messages are unthreaded.

However, every time I get a new message in the account, it appears at the bottom of the list of messages. I only made one change to my email in Thunderbird when this started happening. Prior to me setting up a filter to search for amazon.com messages and direct them to a separate folder, the messages all appeared on top, in the correct date order. After, they appear on the bottom, even if I change to another folder or different email address and come back, the message is still at the bottom.

It is like when you have a folder open in Windows browser and then you save or modify files in that window, they reappear on the bottom.

Closing the program (like if you close a window) and reopening it causes the new message to appear where it should be. However, that is a substantial inconvenience. I have Thunderbird monitoring nine other e-mail accounts at present. None of them have a message filter. All of them show the email at the top of the page. New messages to my primary account appear at the bottom of the page even when I have Thunderbird showing the inbox of one of the other email accounts.

Using Windows 10, Thunderbird 115.10.1 (64-bit).

Any assistance would be appreciated.

Hi, since I use a set of different browsers for different tasks, it would be great if there was an easy way of opening links from within thunderbird emails to your browser of choice. E.g. via right mouse button: Open Link in ... I use that method in other applications frequently.

Kind regards

I like to read, file, or delete my email when it arrives. Suddenly my inbox showed 18,642 unread emails! I've read them all, but I cannot figure out how to return my count to 0 without deleting each one individually. I don't know why this happened. Can anyone help me return my count to 0?

Why were my bookmarks wiped out by April 2024 forced Firefox update to my Android Samsung S21 Ultra? 😡 Since I don't synch, can't find a way to restore my many bookmarks.

One day last week one of three of gmail accounts stopped working in Thunderbird; I can’t send or receive email. I have not changed anything that I know of in either Thunderbird or the Gmail account.

I just checked the email account using a Chrome based browser and it works fine (sends and receives). I have attached three screen shots. Two in Thunderbird and one in browser.

The one from the browser shows I have Thunderbird I have given access to Thunderbird to my gmail account. From the two in Thunderbird one for signing in and the other one with the error and a broken robot drawing is what I get when I select next on signing in.

I am no longer able to receive emails from my office 365 account(was originally a go daddy account). I am able to send emails out and its showing deleted emails for over 10 years ago. I just have nothing on inbox. I have taken everything out and reinstalled, even changed passwords. anyone have a idea how to fix.

thanks in advance

Whenever I open my Thunderbird email application .. its constantly asking me to re enter all the passwords for the email accounts I have within the app .. I even select to save the password but its constantly asking me to enter it than i enter it and a minute later again it loses sync with the server and i have to re enter it again and again for each email I have linked within the app

It's ough to get all the photos and all the previous Facebook accounts back The next thing I want to ask is that I want to remove all the hacks, please help me to get out

When I run firefox on WSL2, buttons dont work on any pop up windows. Foe example when installing a firefox extention - it will download and pop up a small window at the top right to add the extentionto firefox. The buttons dont work. Another example is when opening up the firefox menu bar (hamburger bar) - it will pup up a small window to allow to open up settings, go to add ons, open bookmarks or history. The buttons dont work. Last example is the pop up window for this Ash your question page for firefox support - When clicking "Which topic best described your question - it will pop up a small window to select what type of question Im gonna ask. The buttons dont work.

I dont know how to fix this. I restarted, deleted my firefox profile, started of safe mode, nothing worked. How do I solve this issue?

When send a calendar event to an Attendee list I get an email notification if they've accepted or declined but I cannot see the status in the actual event. I also cannot manually update the attendee status. I should be able to see attendee status in the event shouldn't I?

Using Thunderbird 115.10.1 on Ubuntu

I am getting about 50 phishing e-mails a day. They are as obvious as can be, but becoming a pain in the ass to mark as junk. None of the sending e-mail addresses are real and they all wind up with DKIM=fail. I am not finding a solution I am happy with, having considered 1. a Thunderbird add-in that checks DKIM - it has mixed reviews, and I have some clients whose e-mail systems do not respond to DKIM verification 2. SpamAssassin - not quite sure what this does, and I really do not to add another layer 3. I have enabled - in Thunderbird's Account setting and elsewhere - junk filtering, but it shows no signs of being successfully trained despite having manually marked hundreds of phishing e-mails as Junk. 4. I do not see how to create a filter to catch these (I am assuming looking for DKIM=fail in "body" would fail as "body" refers to rendered e-mail contents, not the raw format.

Help would be appreciated. Jonathan

My firefox version: 124.2.0 My phone: Xiaomi redmi note 13

The problem: This problem is most prominent when I want to listen to music on youtube while having another app open. I have "video background play fix" add-on. Interestingly, just going to the home screen keeps the song playing, but once I go to any other app (tested with discord, whatsapp and veryfitpro) the song stops playing. Then I go back to the app and it reloads the entire website and the song is at the beginning waiting for me to press play. I've tried different battery optimization strategies in the app's settings and none of them worked. Tried clearing the cache.