All Products Support Forum

My Thunderbird stopped receiving emails. I am on a Mac. I am posting here because I looked through the list here. Others had the same problem but the conversation is now archived. I tried the offered solutions and they didn't work. So having just fixed mine, I'm posting my solution. Go to System Settings. to Passwords. Unlock Passwords by signing in. There you find your email service listed. Click on it and check that that password matches the password on your account on your email services website. If it doesn't, fix it. Then open Thunderbird on the menu bar at the top, go to Settings ( not Account Settings.) Go to Passwords, to Saved Passwords, click on that and it will show you a list of your saved logins. Below the list, you can click on Show Passwords to see what's there. I had a bad password in there. (I had more than one password that had been saved for Thunderbird.) I deleted all Thunderbird passwords. Then I closed and reopened Thunderbird, clicked Get Messages, filled in the correct password when asked. Bingo. My email downloaded into Thunderbird.

After last update, Missing "TRASH" folder and only have Junk Folder that everything is put in and marked as "Junk". Then those messages are all marked as "junk" automatically that may not be Junk. Tried to create subfolder named "Trash" and will not allow. Windows 10, 64 bit Dell laptop I-5 Inspiron 5759.

I have copied the folders in the old Thunderbird profile to the new profile which was set up when I switched to a new SSD. The Local Folders all appear, but the contacts (address book) did not. The largest file (over 400,000 kb) is global-messages-db.sqlite. I have an abook.mab.bak file but no abook.mab file. Similarly I have a history.mab.bak file, but no history.mab file. These bak files are small. Trying to import an address book from the global-messages-db.sqlite in the Profile failed "unexpectedly". Help, please.

Hello there! I have an issue with the context menu, which appears on selecting a word on any web site (you can see it on the screenshot attached one after another as it appears)

The context menu is too long, and most frequent options like copy text are in the end (I should switch it many times to copy anything, it appears only on the third tap, and some weird functions like search in Edge appears before the really useful ones). How could it be fixed?

I add the new smtp for out going and incoming and i keep getting this messge. Not sure where the password is stored. I can go to yahoo and use the same username and pw i'm trying to use here and it lets me in.

here are the incoming and outgoing smtp that i'm using

Sending of the message failed. Unable to authenticate to Outgoing server (SMTP) smtp.mail.yahoo.com. Please check the password and verify the 'Authentication method' in 'Account Settings | Outgoing server (SMTP)'.

I keep geting this. Login to server smtp.mail.yahoo.com with username topcleaninc failed.

In coming email prefixed with "Me". My research indicates that this is a feature called "pretty names" that can be turned off. Can someone please tell where I can find this "feature" to turn it off? Thank you.

Hello,

I am having an issue where my Firefox is displaying suggestions from sites I have visited only ever in private browsing mode. When I type a letter with this site, it appears as a “Firefox Suggested” search, not a Google search which I have already disabled. I have cleared my history, cleared my cache, reinstalled, done the same on all my devices, ensured I have no bookmarks or any remnants of the site visited, yet they remain visible on my phone. I am on Firefox for IOS, my IOS and Firefox are updated to the latest edition as of 04/11/2024. I am ensure what to do, as I really can’t allow this. Is there a way to turn this off, or is my only option to just switch back to Safari for the time being? Please let me know, as I need this turned off or to figure out how to clear this specific suggestion despite it being nowhere in my history, bookmarks, cache, downloads, or anywhere else.

I have suffered a total hard drive crash. Fortunately, I had a complete disk image saved to iDrive. After many hours, I was able to find my profile in the appdata and watch yesterday as my 10000+emails (approximately 10 years of emails!) streamed into my new PC from my Comcast/Xfinity account. However, when I went to access my TB account this morning only a small percentage of the emails that downloaded yesterday were accessible. My TB email account is essentially the file drawer of my life. I want and need to be able to access all 10000+ on a daily basis. What did I do wrong? How can I fix this. Thank you so much!

Currently, I use Firefox version: 116.0.2 on Ubuntu 20.04.6 LTS.

I encountered a phenomenon like this:

• When I logged in to the application, in the tab I was working on, the Firefox session memory was lost (don't open new tabs)

What is the cause of this phenomenon? How can I fix it?

Lately, Firefox for Android has started "forgetting" active tabs. I have changed absolutely nothing in the settings. Most of the Active Tabs I've had for years are gone. Now I only have about 5 left & they get corrupted every couple of days. For example, the 3rd one in the attached Screenshot: I'm playing "catch-up" on old Guardian crosswords, currently on 15,179. At irregular intervals, say every couple of days, it gets replaced with an older one, 15,166 for example. I suspect it must have been changed in the Version released on March 19, 2024 (124.0)

My Thunderbird 115.9.0 message pane/Inbox font is set at 7px by default...too small for me. The Font Size adjustment under the "hamburger" does not work though the Density adjustment does. Per the known issue, I've checked layout.css.devPixelsPerPx and mail.uifontsize and they were both fine (not needing to be reset). I'm using Windows 11 Home, version 23H2. Hoping someone has a solution....thanks!

Dear Firefox team,

Since the two or three latest Updates of your browsers, a strange bug occours everytime watching a video. When I pause it and let it play again, the video goes under quite some lagging/stuttering. The audio is fine, but the video is not on screen is not. I have to go back on the video bar, so it runs smoothly again.

And before it comes, I already tried the usal methods, such as clearing the cache, clearing browser history, cookies, used privat tab, deibstalled adblocker etc. Nothing worked, and it happens even with different versions, such Firefox normal, nigtly, waterfox etc. And with every video player, not just a specific one. And I teued it on two different smartphones. Is there any solution or planning to fix this?

Hello. My email hosting service, UK2.net, has changed it's servers. I've tried entering the new log in information to retrieve my emails according to the new IMAP details. I can't make the connection work. The mail servers don't seem to be recognised. I've included a screenshot of the connection page. Can anyone help? Paul.

Hi, this issue has been present for a long time for me, and with many versions of Firefox Nightly for Android.

I'm always using the latest nightly for browsing Youtube only, with a set of specific settings and addons (since we can't use profiles on Android yet)

My problem is I've configured the Homepage to never show anything but a few URLs I chose to pin, you can see my settings and my homepage in the screenshots attached.

Despite the "Recently visited" setting being disabled, sometimes, but not everytime, the last pages I visited are added to the Homepage, after the pinned sites. I have no idea what triggers it or not, if I'm doing something wrong or if it's a bug.

Thanks for your help !

Jag använder ovpn satt 10 timmar igår med att lösa ett dns läckage men det fungerar inte ovpn säger att det är ni på firefox som kan lösa detta och inte de. Jag vill gärna få hjälp via teamviewer. Mvh Carl Sverige

I want to update to the latest version but the "Text selection magnifier" is stopping me from updating firefox android. Because I find it pretty useless and very distracting when viewing text while selecting the text in a website/article. Please provide a toggle for it in the Settings.

I have had a few emails that did not show up in the inbox listing, so the message count at the top indicated more messages than were listed. Doing a search showed them, and by moving them from the search results to another folder, and then re-searching and moving them back, caused most of them to appear. But not all - I still have a message count of 20, but only 19 listed, see photo 1. Photo 2 shows the hidden email (from Barry Chandler). So the email is there, it's just not visible!

I'm currently using Thunderbird version 115.9.0. For the last several months when I detach, delete or save an attachment, Thunderbird will duplicate the email. I then manually delete the duplicate.

This didn't happen the first several years I used Thunderbird. Is there some setting I missed? Any solution to prevent this from happening?

Thanks for any advice.